Rated 5 out of 5 by keto1957 Suede Restaurant
Great food, awesome service, great prices
March 23, 2014
Rated 5 out of 5 by bsteng13 My Vegas Hotel of Choice
I stay at the Westin Las Vegas for as many of my business trips as possible. The experience from checking-in until checking-out could not be better. Mylin at the SPG Platinum check-in has always been very informative and knowledgable about my SPG Platinum benefits and room selection.
March 22, 2014
Rated 1 out of 5 by AM185038 Unacceptable Service
As an SPG Platinum member that stays at Starwood Properties for more than 100 nights a year, the level of Service provided at Check-in was beyond unacceptable. The check-in staff made me wait in the lobby from 1PM to 4:10PM., The reason, we were at capacity last night and tonight. The room was not that special, so why did you check-in several people before me, and then check me in at 4:10 pm, (just because of a higher floor). The room itself was below average with the furniture completely displaced in the room. This level of service and lack of acknowledgement of Loyalty is reason enough to defect. After this stay, I am seriously considering switching my Loyalty status to a competitive brand or I just will never stay at the Las Vegas Westin.
March 20, 2014
Rated 4 out of 5 by nichomm taproot
Accomodations were excellant , NO hot water one morning, I was expecting to stay 2 and get one night free I stayed 7 nights and when I asked for the free night for the weekend i did not get it
March 20, 2014
Rated 1 out of 5 by Frostles Don't make my mistake
Where should I start. This hotel should not call itself a Western. It's more like a below average Four Points. The porters don't even open the door when they are standing next to it chatting to each other, the concierge was never there when we had a question and the porters weren't interested in answering any questions, the lobby stinks of smoke, the walls of your room are paper thin. The only saviour was Adelina on SPG counter who went out of her way to move us when our room safe didn't work, after Albert on the same desk earlier that day showed a high lack of interest. Another plus was the housekeeping and Express Service on the phone who were very professional and willing to help in any way.
March 19, 2014
Rated 5 out of 5 by keto1957 Excellent location near Vegas Strip
Always great staying @ Westin Las Vegas. Awesome friendly staff
March 19, 2014
Rated 4 out of 5 by justforfun great location
love the non smoking casino. Not far from the strip at all. Would come back. Pool service was slow but it worked out.
March 18, 2014
Rated 5 out of 5 by jk22 Great property
Excellent service, food and spa in Vegas
March 18, 2014
Rated 4 out of 5 by September2012 Vegas
Had Fun in Vegas and the Weston was a good location.
March 17, 2014
Rated 5 out of 5 by SamTer12 Favorite Business Hotel
Great place for business travelers. The staff and management of this hotel knows what it takes to deliver superior customer experience. They are ahead of the ballgame when it comes to anticipating the needs of a business traveler like myself. I've been coming to this hotel for over 7 yrs.
March 14, 2014
Rated 5 out of 5 by MsStacie Consultant
This hotel has great staff! Thank you for accomodating me!
March 13, 2014
Rated 3 out of 5 by MinnesotaCanada A lot of small problems tainted our experience
Overall, we were disappointed.
We had an accumulation of minor problems that never got resolved or aknowledged. Yet we still paid for the whole thing.
First, Wi-Fi didn't work the first 2 days of our stay. Extremely annoying when you rely on it and are charged for it. This is one of the main reasons we chose this hotel. And finding free, reliable Wi-Fi in Vegas was impossible.
Second, there was a leak from the bathroom to the bedroom. I noticed the wet carpet right away but thought housekeeping must have shampooed the carpet. The next couple days it got worse and worse. Everytime I would step out of bed, I would walk on wet carpet. We let the staff know, they sent someone to look at it and we never got any follow-up.
In the hotel brochure, it says you're supposed to get 1 free bottle of water per guest every morning. We only got one. They do have free bottles at the reception though. We knew because we asked.
We ate at the Suede restaurant one night and the staff was not friendly at all. It was after 10pm and we felt like we were disturbing them (we only ordered 1 dish each, same one, nothing crazy). The morning staff at Suede was extremely nice though.
I forgot my phone charger in the bedroom. I called Lost and Found/Security when I realized. I was basically told I was out of luck. If no one brings it back, my loss. They never tried to do more than that. This really disappointed me and I am glad I didn't forget something more important like medication or work documents.
The Spa staff was really nice and helpful as well as the concierge. They are patient and eager to work something with you.
March 12, 2014
Rated 5 out of 5 by Gisella03 Excellent Guest Recognition
If feels amazing when you are recognized as a SPG Platinum member. Mia was able to give us a junior suite as requested and welcome us with a warm smile and inform us of our amenities. Room was awesome with complete bathroom and room amenities. Didn't have to ask for a thing! I love when the hotel knows what you like!
March 10, 2014
Rated 5 out of 5 by John3050 Front Desk
We were helped at the front desk by,Mylin. She went out of her way to find a room for friends of our who needed a room for 2 nights. They are SPG members , she made it work for one night which was great. Very nice to work with. More employees need to follow her example.
March 6, 2014
Rated 3 out of 5 by Buddie Las Vegas
We were very disappointed in this hotel for a Westin, The bed was very comfortable but the room just did not seem clean, the carpet had spot and not just a few quite a few. My biggest complaint was they vacuumed every day at 8:00 AM most people in Vegas stay out late and sleep in. We did complain after the 2nd day but still nothing was done.
March 6, 2014
Rated 5 out of 5 by keto1957 Awesome hotel off Vegas Strip
Great location in Las Vegas.
March 5, 2014
Rated 4 out of 5 by Kingpickle Off the Strip, Which is Good
Nice, if unexciting LV hotel, just off the strip. Small casino, with low min table games, and quiet vibe. Short cab/walk to big casinos, but better to stay in relative piece and be close to the big boys. Only problem was that the Concierge was clueless and unhelpful.
March 4, 2014
Rated 3 out of 5 by Mitch12 February 2014 - Rather stay somemwhere else
Stayed here last week for a conference and was extending for a little vacation but I cut my stay short and only stayed until after the conference was over.
Even though the hotel is not on the strip (about 2 vegas blocks behind which is about a good 15 minute walk), I opted to try this hotel because of the expectation that this would be on par with other SPG hotels I'd stayed at before. Since I am a Platinum member with an Ambassador, I was hoping for good service and the recognition that goes with the status. When I got there, the front desk was rude and quick to dismiss me off to my room. Did not ask me for my welcome amenity so I was not even sure if I got any points for my stay or if there was a breakfast option etc. I had to go back and ask about the hotel since it was my first time and only then would she talk about the bare minimum which is where the bar was and nothing else. I asked if I got an upgrade (which is almost always given with Platinum) but she said there was none which was fine.
What was not fine was the room they gave me. When we got there, it was hotter than usual but bearable. I thought it would go away after some tinkering with the thermostat so I just let it go (was not in the room that much anyway) but after a couple of days I had it checked and my hunch was right that indeed the thermostat/air conditioning was broken. They gave me some free jelly beans to apologize. Maybe if I was a lot younger that would help.
After this I decided to cut short my stay (which would have been for 2 rooms for some extra guests to extend the weekend) and moved to another hotel on the strip. For my last night after I had complained they upgraded me but it was too late as I had already cancelled my booking and left for another hotel (thanks to Javier and Lynn for at least being more friendly and accommodating at the end).
If you are looking at this hotel my advise is to find another one on the strip. There are lots of good hotels in Vegas and the only reason to go here I thought was the preferential treatment SPG members could get which did not exist. You could get similarly priced and at least at par or even better hotels on the strip itself.
At least the room was clean but that's about it.
March 3, 2014
Rated 2 out of 5 by ayclerc Tired hotel, average staff
Walked in a dirty room when checked in, was told I would get extra points, still writing the hotel to get them. Lack of follow up + tired hotel.
Not a Westin
March 1, 2014
Rated 5 out of 5 by ArtofTrail Westin Las Vegas
The room was comfortable and clean, and the staff was friendly, helpful and responsive. When there was a WiFi issue, the network support staff responded promptly. I reactivated my SPG membership.
March 1, 2014
Rated 3 out of 5 by TNSeattle Westin LV
service is challenging, check in is challenging
February 25, 2014
Rated 4 out of 5 by rstew17 Front Desk Imporvment
Thanks for the improvement in the front desk experience. It was noticeable upon check in for the first time in over 4 years. The property was full over the Presidents Day Holiday weekend but had a great time at the hotel.
February 24, 2014
Rated 4 out of 5 by tpeters I enjoyed our stay
Room was good. Staff was very accommodating. Didn't understand vacuuming at 8:00 am in the hallway or maintenance with screw gun at 8:00 am either. Will definitely return though.
February 23, 2014
Rated 1 out of 5 by mhoff Time to find another Hotel in Las Vegas
I have been staying at this location for years. Staff is always great. Hotel needs work. I have been loyal to this location from being a Platinum member. Not going to do it anymore. Hot water didn't work. Shower drain didn't work. Hotel just seems run down. Las Vegas has more hotels within a mile than most cities. The team I traveled with had an even tougher experience. Not what I expect from Starwood. I will remain a loyal Starwood customer yet will need to seek elsewhere when in Vegas.
February 21, 2014
Rated 5 out of 5 by Denver62 Enjoy the Las Vegas Strip but still get away
Was checked in by Sean who was warm, friendly and very welcoming. Gave us a room on the upper floors with a great view. Got 2 free drink coupons. Hotel rooms were quiet with heavenly bed. Hotel is an easy walk to the Strip but then you can get away from the craziness. Staff was terrific. Only glitch was that our room wasn't ready til 5 PM.
February 20, 2014
Rated 1 out of 5 by DJR51 Really in need of upgrade
I can understand hotel being dated but everything was dirty...stains all over lounge chairs at pool...couch really dirty and stained in front of SPA ( ??)
Decorations on each floor were plastic looking....gym equipment didn't work properly...for the price as compared to other hotels in LV this was a bad SPG experience....and I'm a seasoned SPG member who seldom complains.....
February 20, 2014
Rated 5 out of 5 by Fifegal A Las Vegas gem
An hotel is only as good as it's staff and the staff at the Las Vegas Westin are exemplary. We were in Las Vegas because my aunt was in hospital there for three weeks. The Westin became our home away from home, during a very scary and difficult time. Everyone seemed to know why we were there and often enquired as to how my aunt was getting on, which really meant a lot to the three of us. Marcus and his colleagues, in the restaurant at breakfast, were so kind and nice to us. Our day always started well. Our rooms were very comfortable too which was great. All in all a the Westin was five star and we are now home and my aunt is improving everyday.
February 19, 2014
Rated 3 out of 5 by Poollady295 This hotel is not a corporate hotel.
This hotel I was told is not corporate, that was supposed to mean something to us but it didn't. Our plane was delayed and we had nowhere to go, went to SPG desk and was told they were full, asked if they could help us find another hotel and was told no, and the computers were located over there and we could use that to help us. Went back to our room and called SPG and they booked us in the same hotel in the same room. After that we went directly to the manager to make sure this was going to happen since we got no help at the SPG desk before. Everyone else was more than helpful at this hotel, unfortunately this leaves you feeling helpless when you don't have a hotel room and have airline delays.
February 16, 2014
Rated 3 out of 5 by adam14 Hotel could do better
The early morning staff were disappointing in service when ,I needed them to attend to me.The valet was not at his post,when I went to the information desk the lady was very unfriendly, she reacted as if I was disturbing her conversation was having.
When I finally help to get the valet tso I could pick the car,the valet said I should have looked round for him and not go to the front desk to report I did not see him (this was between 4-6 am) of 4th feb 2014
February 15, 2014
Rated 1 out of 5 by UnsatisfiedGuest00 Hotel needs better housekeeping
A very special occasion was ruined by deplorable housekeeping
Furniture stain with questionable white stains, carpet soaking wet and TV remote not working
February 12, 2014