Rated 2 out of 5 by Eddie11 This hotel is not up to the Westin tradition.
The hotel was showing a lot of age physically. Our air conditioner did not cool below 75 degrees. Housekeeping did not sow to clean our room until after 3:00 pm. When we asked to change rooms, the front desk would not accommodate us. Our cleaning lady called down to the front desk to tell them that there was a room available across the hall. My wife was especially perturbed with the whole experience. We have stayed at this hotel at least 3 times. This was our worst experience.
August 7, 2012
Rated 2 out of 5 by MJR10 Hotel worn and tired
Although the hotel is in a great location and just a walk away from the strip, it's tired and needs updating. We were very disappointed and surely thought we'd have a much nicer stay as with other Westin properties. Westin is usually a trusted, upper scale hotel. Not this property. Décor in rooms very boring, rooms worn and tired with dirty showers/tile and stained rugs. Felt like we didn't want to touch anything. Received no recognition as a Starwood Preferred Guest.
October 6, 2013
Rated 2 out of 5 by DenverCat SPG points is the only reason to stay
I recently completed a 4 night stay at this hotel. I'm not sure how old the hotel is, but it is in definite need of improvements. The hallways are marked up pretty bad. The metal soap holder in my shower was rusty...gross! This hotel is definitely not up to Westin standards. I truly believe the only reason to stay at this hotel is for spg points/reward stay. There are many other much nicer hotels that are located on the strip (not behind it) in a comparable price range.
December 10, 2012
Rated 2 out of 5 by cpl915 The hotel needs improvements
I was in Las Vegas for a week on business, checking in Sunday evening. I was unable to connect to the internet via ethernet cable or wireless on Sunday or Monday. I called the front desk/technical support at least eight times. Two of those times I was told an engineer was coming to my room to fix the problem, no one ever showed up. Tuesday morning I checked out and moved to another hotel. I missed out on the SPG points because no one could reset the router in my room.
July 29, 2012
Rated 1 out of 5 by william5000 Bad Experience
Don’t get a room on the north side of the building. Bands play in the parking lot and the base will penetrate the walls. I tried turning on the AC and TV to mask the sound but it was too loud. It will make you vibrate like there is a locomotive passing by – only unlike a train it just keeps going on and on. Employees will tell you that the noise is “just about to stop”. Don’t believe them. They act as if it is temporary. It is not and you won’t get your money back. They also have a resort fee here. They won’t tell you about that either when you book. Don’t give them your credit card. You’ll regret it.
April 10, 2014
Rated 2 out of 5 by DebbyD Disappointing Rooms
We have stayed at a lot of Westin Hotels and this one did not meet the standards of the Westin name, The rooms were very small, especially for two people. The restaurant on site was terrible and so was the service at the restaurant. We ordered in-room svc and it was really bad as well. The rest of the staff was wonderful as it should be. They need to get a better chef and help in the restaurant and remodel those rooms.
January 5, 2014
Rated 5 out of 5 by keto1957 Fabulous Staff
Always friendly and helpful staff
May 14, 2014
Rated 1 out of 5 by Worststayinvegas Worst Vegas stay
I selected the hotel for the 82 degree heated pool for the kids. The pool was ice cold (<50) because the person managing the hearing of the pool was on vacation. Only one person who knows how to work the heating system. This ruined the kids' vacation, which in turned ruined my vacation. One night we got back to the hotel at 6pm and the room was not touched by housecleaning. I had to call the front desk to send somebody up. This experience will make me rethink SPG.
December 29, 2012
Rated 1 out of 5 by Executive Hotel had bugs in room
This is an aging property and it shows in the furnishings and appointments. Reminds me of 1970's 1-2 star motel. Needs a complete remodel or the need to drop the Westin name. Had to change rooms after two roaches ran across my desk in the morning. I spend 100 nights a year in hotels and have never seen than happen.
February 10, 2014
Rated 3 out of 5 by Kenny16 Starwood slipping
This hotel cost 12,000 points, which equals nearly $500/night. The pool is a joke, plus on this occasion, we had the unfortunate experience of having O'Shea's blown up at 2-3 AM(yes, folks, in the morning). Helicopters hovering outside the room for an hour, then the big explosion. No one mentioned this would happen--pretty sad. I had driven from Phoenix, and had a 350 mile drive the next day, to Reno, which was very difficult after the major sleep interruption.
May 4, 2012
Rated 4 out of 5 by sousaiv So much better than expected
Had stayed at this property years ago and was very disappointed....This trip, it was really great.....The staff went out of their way to insure we had a good stay and that our every request was met....The restaurant was amazingly good for a coffee shop type of facility and the 24 hour Starbucks added to the convenience of the property.
While not on the strip, it's on a short walk to almost anywhere...
We will be back!
December 30, 2013
Rated 2 out of 5 by vinas12 Been here before - this time not so great
I visited this hotel weekend of December 2-4th for the Rock n' Roll marathon. I booked my room in October on the WESTIN website. Upon arrival, I was told I do not have a reservation and the front desk staff insinuated I booked through a third party such as Expedia. Not until I showed my email confirmation was she willing to help me re-book the room. I was treated like a problem and not told about the happy hour and amenities like other guests around me. I was simply given my room key and told "sorry." I called room service for a dog bowl and was told "we're out" and when I asked if they had another option and was told "no" and simply hung up. I've been here a few times and I may try somehwere else the next time I'm on the strip which is unfortunate. I emailed westin las vegas with my issue and still have not heard a response.
December 6, 2012
Rated 4 out of 5 by Traveller74 Comfortable hotel, off the strip
I stayed at the Westin Las Vegas Hotel for two nights, and found the hotel comfortable and good value. The room and facilities were exactly as I'd expected, nothing more, nothing less, and represented good value for money. The staff were polite and efficient throughout, with the staff in the gift shop and coffee shop particularly warm and friendly. The hotel is a five to ten minute walk from the strip, and about a five minute walk from the monorail.
June 8, 2012
Rated 5 out of 5 by MELODY WHEELCHAIR NIGHTMARE
WELL, IT'S BEEN 6 MONTHS. I HAVE COOLED OFF, BUT FEEL THE NEED TO STILL EXPRESS THIS TO OTHERS. MY SPOUSE IS IN A WHEELCHAIR. OUR HANDICAP ROOM WAS LOCATED AT THE COMPLETE END OF A LONG HALL (CARPETED AND VERY EXHAUSTING TO WHEEL ACROSS). THEN THE ROOM, ALTHOUGH BEAUTIFUL HAS A LARGE CHAIR ON ONE SIDE OF THE BED IN FRONT OF THE WINDOW (HOW IS HE TO CLOSE?) THE WORST...THE FLAT TILE BATHROOM HAD 100% OF THE WATER FLOWING OUT INTO THE BATHROOM. WE ASKED HOSEKEEPING FOR A SQUEEGIE MOP, 4 LARGE TOWELS EVERY DAY AFTER SHOWERING. I GAVE UP AND JUST USED THE MIRROR IN THE OTHER ROOM. WE ROLLED TOWELS UP AND PLACED ACROSS THE FLOOR THE NEXT DAY (DIDN'T REALLY HELP) THE WATER STAYED ON THE FLOOR UNTIL AFTER MAD SERVICE EVERY DAY. THIS NEEDS FIXED. NO ACCOMODATIONS/PRICE REDUCTIONS/ OR COUPONS FOR THE NEXT VISIT WERE OFFERED. WE PAID $100 A NIGHT.
March 17, 2012
Rated 2 out of 5 by LasVegasBound Just OK
I wonder what a regular room looks like if what I stayed in was an upgrade. The room decor was OK, but nothing to write home about. The location was poor, and a long walk away from the center of the action. Far enough away from the strip that I waited for 10 minutes for a cab to pick me up at the hotel when needed. The casino area is tiny, with no real action. However, the breakfast buffet was good, but not enough to make me come back again.
October 22, 2012
Rated 4 out of 5 by Ramon01 Great Stay
As always, the hotel staff professionalism and friendliness are always outstanding. The hotel rooms were great, especially the suites. The food and service was great at the restaurant. The pool area was fun and refreshing. Big kudos to Robert and the valet team, Karina and Albert at the front desk, and Reece who helped us with all of our luggage.
The only recommendation I have is to soundproof or add extra noise insulation to the south side facing rooms. Lots of traffic noise and police/ambulance sirens on Flamingo at night kept me from sleeping well.
April 22, 2014
Rated 2 out of 5 by Ros3 SPG hotel's always met my expectations…except this one!
1. Reservation at the SPG counter for Saturday the 3rd never placed through registration… lost my afternoon relaxing by the pool to be on the phone with SPG and the hotel, until finally resolved.
2. Air condition did not work Friday 2 and Saturday 3…! could not sleep AT ALL!
Air conditioning NEVER FIX during my entire stay.
3. Lost my $400 Gucci sun glasses, waited 45 minutes for Security to show up… never did and I left.
May 4, 2014
Rated 5 out of 5 by Cocoa916 Great customer service!
Had a one night stay at the hotel. Location is not on the strip, but very close proximity, which for me, is very nice. What impressed me most, was the staff in the lobby made themselves readily available to assist guests. Very attentive! Also, Sean had excellent service at the front desk. Very courteous and great SPG recognition. I feel that the hotel works very well as a team to provide excellent customer service.
November 21, 2013
Rated 3 out of 5 by Pamela19 I expected more
I can't say that we were pleased with our visit. We stayed two nights. On the second day our room was never cleaned. We arrived back after midnight and it still had not been cleaned. We were tired and just wanted to go to bed so it made no sense to call down and ask to get it cleaned. Don't expect a good nights sleep. After getting to bed early in the morning, we were awaken before 7am by cleaning staff yelling down the hallway.
May 28, 2013
Rated 4 out of 5 by Kainalu rooms walls are too THIN!
We loved your property, BUT! the one very important thing we did not like and found very disappointing was it seems as though your walls in your rooms are far too thin...
We could hear everything our neighbors were doing in their rooms and I am sure they could hear us as well. When a person in the next room would sneeze you could hear it as if it were someone in our own room??
This is unexceptionable for a property like yours.
October 17, 2012
Rated 3 out of 5 by PlatinumCA Dining experience
The cook at the Suede restaurant was extremely rude when asked if additional food items would be replenished in the breakfast buffet.
My waiter asked if he will bring out additional items for those of us that have arrived a few minutes before closing.
The cooks responses was, "we are closed in two minutes". He shouted this statement multiple times in an extremely rude tone so that guest in the restaurant would hear his response.
A simple "no" to the question would have been acceptable.
It appeared as though the cook was more interested in shutting the buffet down immediately at closing time.
I will ask to view the quantity of food in the buffet first prior to choosing to dine at the Suede restaurant in the future. This way I will know in advance if it is worth it.
As a Platinum level member, this was a disappointing experience at a Starwood preferred guest hotel.
March 31, 2013
Rated 2 out of 5 by Melmel Needs remodel
I recently stayed here last minute because of a mix up at another hotel. I was not expecting such old rooms!! The bed was great but the rest of the room needs some cheering up. The shelf in the shower was rusting and the fixtures were old. I was surprised that the hotel was just 10 years old. Returning to the area again next month and really trying to avoid this hotel again. Not what I expected of a Westin hotel by Starwood.
January 23, 2013
Rated 2 out of 5 by Bzzz Variable Service
My wife stopped by the concierge to ask about availability of Cirque du Soleil tickets. The man never said one word, but just shook his head. On the other hand, our waiter at breakfast... Carlos? ... was a standout.
The site is about a block too far from the strip with a seedy block right next door. Street people were camped out just off the property smoking weed though not threatened, it did not feel safe The pool was small and crowded. Parking was accessible and free.
Mostly, this is not to usual Westin standards. Despite being platinum level with Starwood, we willl likely stay elsewhere next time in Vegas.
July 26, 2012
Rated 2 out of 5 by FrequentTraveler26 Disappointed
When i showed up the computer system was down. No rooms available at 12pm and received call close to 4pm for room. As a platinum member, after sitting around for 4 hours, i was put in the closest room to elevator, and told I was upgraded. The guy at the front desk marginalized being platinum, mentioning that most all of there guests are high status, so basically just get in line. Overall not a pleasant experience.
October 31, 2012
Rated 5 out of 5 by Fifegal A Las Vegas gem
An hotel is only as good as it's staff and the staff at the Las Vegas Westin are exemplary. We were in Las Vegas because my aunt was in hospital there for three weeks. The Westin became our home away from home, during a very scary and difficult time. Everyone seemed to know why we were there and often enquired as to how my aunt was getting on, which really meant a lot to the three of us. Marcus and his colleagues, in the restaurant at breakfast, were so kind and nice to us. Our day always started well. Our rooms were very comfortable too which was great. All in all a the Westin was five star and we are now home and my aunt is improving everyday.
February 19, 2014
Rated 2 out of 5 by jefree1 Property is Nice. Staff is Not!
This is a nice property very close to the strip. However during our stay, the staff was not pleasant and upon checkout the staff was downright rude and condescending. Also, watch out for additional fees on your bill hidden as taxes. According to front desk staff these fees are for such luxuries as coffee in your room and bottled water, as well as for the fitness center and spa (whether you use them or not).
November 26, 2012
Rated 1 out of 5 by Desertrat COMPUTER SYSTEM DOWN
Upon arrival at 1730 Friday Night there were a total of 3 employees working check-in AND no computer system. The employee was very nice, took information, provided courtesy cards to spa so we could get ready for an event. notified by email a little after 1930 that our room was available. Upon check out on Sunday morning we found 2 employees working the desk, computers still DOWN, mANAGEMENT WORTHLESS.
November 2, 2012
Rated 3 out of 5 by Mark1206 Not up to Westin standards
I have stayed at this hotel 5-8 different times. This trip the computers were down the entire day and into the morning. As such, all food/drink purchases had to be cash/credit card. (No starpoints.) Additionally, I found the staff to be less than enthusiastic.
I havse since faxed the hotel twice requesting credit for my stay and a COPY OF THE RECEIPT! No reply.
Bottom line: not up to Westin standards.
November 20, 2012
Rated 3 out of 5 by Jean33 Comfortable hotel, poor service
Hotel beds are comfortable, rooms are clean. Hotel needs updating. Service was fair; multiple times waiting for someone to assist either due to long lines with too few employees for assistance or no one around. Hotel bar drinks were watery and expensive. Hotel secured an item I left in the lobby and then lost my item after stating it was secured behind their front desk.
May 5, 2014
Rated 5 out of 5 by Sam2 Great place to stay in Vegas
Excellent hotel, walking distance to strip. No hassle checking in, don't have to go long way thru slots to front desk and then to room. An oasis in Vegas and relaxing after hype elsewhere. Great food, comfortable rooms relaxing stay. Highly recommended.
May 8, 2014