Rated 4 out of 5 by PlumTreeBreeze Good, with a few flaws
This is a nice hotel -- it is airy and attractive with a bit of a minimalist zen feel in both the lobby areas and the room itself. My only concern was the comforter on the bed was stained.
April 22, 2013
Rated 2 out of 5 by Disappointed This hotel has gone downhill
We stayed at this hotel this past weekend. Upon checkin their was only one woman checking guests in. She had an incorrect reservation for us but we straightened that out, When we got our room, I called downstairs to request two foam pillows , we waited for abut a half hour , no one brought them, on our way out to dinner I stopped by the front desk and asked again for them to be placed in our room, 3 hrs later when we returned the pillows were not there . Really 3 hours for two pillows, the next morning room service coffee took two phone calls and 40 mins. One bathrobe in the room not two, and the toilet was not working when we finally checked out. Also I must say not once were we recognized as Gold members or recognized as SPG at all. There are many hotels in that area, this hotel needs to work in their customer service.
April 22, 2013
Rated 5 out of 5 by tdships Modern, clean, upscale hotel
Without an upscale price. One of the best hotel fitness centers I've ever seen - roomy with plenty of great equipment for any type of workout you will need.
Good bar, with reasonably priced, inventive dishes. Everything that you would expect from a Westin experience
April 15, 2013
Rated 3 out of 5 by Kian Stink Bugs
Had to kill 2 stink bugs in my room. the sad part was after reporting it in the morning the 2 staff members behind the reception said they had never heard of any complains about this. The night shift staff member was fully aware of this problem and offered to change my room. I'm not sure if I would return to this hotel as I was expecting more from a Westin.
April 14, 2013
Rated 2 out of 5 by Onel Housekeeping was poor
I am proud to be a Starwood member. I stay at Westin properties when i can. The refrig in the room had an open coke can when I arrived and for at least 2 day after. I didn't check the last day. They cleaned the rooms and didn't leave any washcloths. Why is it i state on my profile I need a hypoallergenic room and never get one. The restaurant was great though. One of the bartenders needs an attitude adjustment.
April 13, 2013
Rated 2 out of 5 by buggedme This hotel had stink bugs in my room!
My four co-workers and I arrived late (10pm), I was greeted by a friendly front desk staff. I dropped my luggage off in the room and went to the restaurant and had a delicious dinner. About 11:30pm, I went to my room unpacked and began getting ready for the next days meetings (5am wake up). As I reached behind the night stand I saw at least two bugs (later found out they were stink bugs) crawling on the wall and night stand! I then began to search the room and found a nest of dead bugs behind the curtain!! I attempted to remain calm and called the front desk who agreed to switch my room. Within about 20 minutes a manager came up with a new room key. I repacked and proceed to the new room with the manager. WE searched the new room and found no bugs. However, we found numerous pieces of candy and major dust behind the beds! I told her the cleanliness was unacceptable. She was very nice and apologetic. The next morning, I asked the front desk to have the cleaning staff clean behind my beds which they did. For some reason they left the candy on my TV stand. As you can imagine, I did not sleep well as I felt like bugs were crawling on me all night. The staff did what the could under the circumstances. I would highly recommend a process improvement plan to ensure thoroughly cleaned rooms which includes cleaning behind beds, curtains, desk, night/ TV stand. I appreciate your attention to this matter.
April 12, 2013
Rated 4 out of 5 by Day1 This hotel has great features.
I would stay at this hotel again. The staff was very friendly and polite. The hotel was very clean.
April 8, 2013
Rated 3 out of 5 by Verified Reviewer disappointing
Beautiful place. But my door lock wasn't working - several times. Restaurant staff was less then quick and courteous. Beer was warm, just little things like that. But I expect more out of a $200 / night hotel. My second time to stay there - wont be coming back. DP
March 30, 2013
Rated 5 out of 5 by SnowAngel325 Comfort, Cleanliness, & 4 Inches of Snow
What more could anyone ask for at the end of March! An excellent choice for comfort and cleanliness plus a little snow thrown in at no added cost ...
March 26, 2013
Rated 5 out of 5 by SA2013 Wonderful stay/great staff
The check in was quick and efficient with friendly staff. However, don't leave food sitting out or it will be thrown away. Ours, sitting on the desk; was gone upon our return trip from down stairs in the lobby to meet friends.
March 24, 2013
Rated 3 out of 5 by Adrianne Comfy hotel. Ok staff
They needed more staff. Waited forever for shuttle. I ended up taking a taxi to and from airport because shuttle took so long. Both times they said it would only be 10 mins fr shuttle. I waited 30 and have up. Also at bar there was a very few waitresses that couldn't keep up.
March 22, 2013
Rated 4 out of 5 by steveww3 Excellent hosting hotel for conference
We should concluded a 3-day conference and the support and service was excellent. The food, especially the buffets set up for breakfast, lunch and one dinner were as good as I have enjoyed at meetings anywhere.
March 22, 2013
Rated 1 out of 5 by Nigel19 I will never stay there again and neither will my staff
The worst food at any Westin - I've stayed a number if times and it is consistantly terrible
Cold water - 7 am shower and not hot water - are you kidding
Air conditioning unit was like a juganaught in the room.
Asked for room service to be taken out - no one shows.
March 22, 2013
Rated 5 out of 5 by ON21 Favorite Westin Property
This by far is my favorite Westin property staff is frendly and very accomidating. Could not book on line was able to call the hotel directly and they took care of my. Special thank you to Octavia who is a shining star amongst a very professional and oustanding staff
March 7, 2013
Rated 4 out of 5 by Schnapps None
Jayquin at the front desk was exceptional and was the service at the restaurant in the evening provided by Alexie. However, we did walk out after waiting for 20 minutes for lunch on Saturday. Tables that had not been bused convinced us that nobody was on the ball around 2:30 on Saturday in the restaurant.
February 27, 2013
Rated 3 out of 5 by rmps Airport shuttle
Airport shuttle service was real bad.
February 27, 2013
Rated 4 out of 5 by Herb03 Wi-Fi needs upgrade
Wi-Fi service locked out my iPad. Calling the Customer Service help desk was useless. Connected with my laptop. This worked but the upload/download speed was so slow it was virtually useless. Not business friendly at all.
February 25, 2013
Rated 5 out of 5 by Guest22 The Hotel met or exceeded my expectations
Everything was clean and well designed for comfort, convenience and style. I only stayed for one night and was able to get a great price.
February 23, 2013
Rated 5 out of 5 by rubenpal1 I enjoy staying at the Westin
The Westin is very accommodating and you're staying there people are very friendly trivia and the rooms are very clean and very pleased with it, I'm very particular my room need to be clean that is the number 1 thing that I look for when I walk into a hotel lobby and the Westin has met my expectations I would recommend it to the couple or family
February 19, 2013
Rated 3 out of 5 by MikeK Nice facility
Great place but we were turned away at 11:47am on Sunday for lunch. We were told Brunch ended at 11:30am and they were still cleaning up from that. We were welcome to wait in lobby for 20 minutes despite sign saying lunch starts on Sunday at 11:30am. We would have happily stayed and had coffee or drinks until they could catch up but were not given that as an option.
February 18, 2013
Rated 1 out of 5 by Bruce Where is my reduced cost?
Worst experience I have had at a hotel in a long time.
Room was muggy and hot both nights - only relief was to get out of bed and go downstairs and go outside for fresh air.
Staff did not offer to reduce my fee and they were well aware of my dissatisfaction - along with many other customers disatisfaction.
Suggest you reduce my fee per night at least by $50 per night.
Additionally - what does SPG recognition mean?
February 16, 2013
Rated 2 out of 5 by wooee47 Disappointed
Cashews on the floor in room, chair broken, phone uncharged, food terrible 45 minute wait for room service and then got the order wrong.
February 12, 2013
Rated 5 out of 5 by Michele The hotel has many great features
My favorite area is the fitness room wow love it!!
February 11, 2013
Rated 4 out of 5 by Chris 2013Feb review
I love coming to the Westin BWI. My only complaint was having to wait 35 minutes for the shuttle to pick me up at the airport. No excuses being that the hotel is less than 10 minutes away. I called the hotel when I got off the plane (no checked baggage). After about 20 minutes and seeing all the other hotels making their second rounds, I had to call the hotel again.
February 7, 2013
Rated 1 out of 5 by Nana Nana
I stayed on club level at Westin BWI and was double billed. I have called twice and still have not received my money back. I spoke with manager Jim who advised he seen the error and would have credit issued. That didnot happen so I called back and spoke with Patricia. Her customer service was terrible. She asked me what happened because they would only do that if I had a reservation I didn't cancel.
January 26, 2013
Rated 5 out of 5 by Marco707 Good Sleep
Best sleep in weeks. Can't wait too return.
January 26, 2013
Rated 3 out of 5 by Jazzbo9 Hotel has slipped
This is a nice and convenient property but there is insufficient attention to detail. The safe in my room did not work, the Iton was broken, they could not process a room charge at the bar making me return to my room for cash. And on the second night for no reason the alarm clock went off at 5 am. I sid not use it the first night....did the maid set it to be mean? And, they did not do my wake up call as requested.
January 25, 2013
Rated 2 out of 5 by Otim Poor service
Very disappointed on the service received at this hotel. 1. There were no bath towels in my room; dried off after a shower with hand towels. 2. Met a group of business associates in the bar for drinks. It took 15 minutes for someone to take our order - we finally decided to get to the bar. After one drink we went somewhere else. 3) At breakfast, there were no glasses for orange juice. I took a glass from a table that had just left. Coffee was not available for self serve and no one came to the table for the first 15 minutes.
That said, the lady that made my omelette was very pleasant.
January 25, 2013
Rated 5 out of 5 by Mary56 Ms Mary
This hotel had great features with great service. Everyone was very friendly and food was excellant. Our waitress Astir gave us excellent service during our stay at the Westin in Baltimore.
January 24, 2013
Rated 4 out of 5 by RegMerc Romantic Gateway
Overall I love the hotel because the staffs were professionals and very helpful. Comfortable bed and very clean hotels. I want to particular thank the Manager Jim for his excellence service and taking care of my issue with the restaurant. At the restaurant inside the hotel, I was treated very poorly and unprofessional. After leaving the restaurant, I went straight to speak with the hotel manager.
Jim apologized for the hotel restaurant and promised me to take care the issue. Thanks to Jim for saving the day.
January 24, 2013