Rated 2 out of 5 by Traveler78 Disappointed
I had high hopes for this hotel, but unfortunately it did not live up to our expectations. First, the door to our bathroom was a sliding door with no latch that continued to slide open due to the slant of the hotel. This was a major annoyance, since we literally could not close the bathroom door. Secondly, the hotel was loud-- both with kids in the halls in the morning, and a strange pulsing noise we heard all night from our room.
November 30, 2013
Rated 2 out of 5 by chaser08 Nice room, horrible service
Room was good, that's it. Have never had such ridiculous service. Orders were forgotten or completely messed every time (both room service and pool service). Of course when we asked to be corrected it would take 30 minutes. Asked for manager twice but was not available, nobody followed up until we were checking out and asked again. For 700/night we expected premium service and overall facilities were pretty average for that price.
August 26, 2013
Rated 4 out of 5 by zhanna Pretty hotel but needs help.
Stayed at the hotel for only one night. We took my in-laws to Napa as a bday present. Booked 2 rooms. In-laws room was fab, ours was lacking. We were missing water and kleenex in our room. There was a HUGE tire stain on our bed sheet. The thermostat kept reseting every hour or so. Construction noise was annoying across the street. Hotel was unable to provide us with a crib for our baby.
The hotel itself was very nice. The jacuzzi is good size, the pool was very nice but a bit small. There were a lot of kids in both jacuzzi and the pool at all times. It wasn't a problem for us as we were traveling with a baby but i can see how that would annoy kidless travelers. The staff were very friendly and accommodating. When we go back to napa i'm not opposed to giving this hotel another shot but would definitely look around particularly if we are traveling kidless.
July 9, 2012
Rated 5 out of 5 by Eildon This is Standard
Why is it Standard? Well it is standard for Westin which ever we go to are great. The hotel is efficient, the staff very friendly and the management are there without being seen. The rooms are very good and the beds are very comfortable. The food at La Toque is probably the best in Napa and the duck burger for lunch is exceptional. Everything is very comfortable an relaxing. Probably the best run Westin and they are all good.
July 29, 2013
Rated 5 out of 5 by Jeannie1 Love the Westin Verasa!
Everything about our stay at the Westin Verasa was fabulous! The location of the hotel was great, within walking distance to town and many shops and restaurants. Our room was spacious and comfortable. The staff was attentive, helpful and friendly. We got great information about wineries from the front desk. We would definitely return for another stay and would highly recommend the Westin Verasa!
June 29, 2014
Rated 2 out of 5 by reneem Rooms are nice good location but lots of issues
This hotel has a ton of potential, great location, rooms are spacious and nicely done, beds are comfortable. Issues were pool area was filthy, used towels and beer cans were everywhere. Hallways leading to room was also very dirty, carpets needed cleaning and food from the night prior was left out all day. Showers were at times luke warm, we could not get our room higher than 61 degrees. We did not get a room we requested.
January 4, 2013
Rated 4 out of 5 by SteveG56 Mechanical issues
Woke up Friday morning to no cold water. Water from the cold as well as the hot faucets were HOT HOT HOT. Unable to shower due to extreme hot water. Filled the basin with water to let it cool before I could wash my face. NO SHOWER TODAY !!!!!
Not what I expect at a 4 star hotel.
August 23, 2014
Rated 5 out of 5 by L1225 We had the best time!
This was the first time my husband and I were able to get away by ourselves in 11 years and our first of many trips to Napa..
Every person we spoke with was pleasant and helpful.Tim from the front desk answered many of my first time Napa questions over the phone and by email.It was the most pleasant of stays. We enjoyed the food and on my goodness the lobster popcorn is to die for!This is hotel is a 10 plus!!!!
May 10, 2014
Rated 5 out of 5 by Eleven Excellent Staff!
Good hotel, great rooms and excellent staff! Can't say enough about the staff...friendly, helpful, timely, off-the-charts! Matt made great recommendations for what to see in the area. The hotel is within walking distance of many restaurants and they will shuttle you to any of them in the evening, Most rooms don't have a view, but were comfortable, clean and nicely decorated. I would stay again just because of the staff!
April 14, 2013
Rated 5 out of 5 by MarathonBob A marathoners review
Awesome! From the moment we pulled into the property, we were treated like special guests. The valet attendant was attentive and took great care of our belongings and car. The young lady who assisted us at the front desk was “Outstanding”! She confirmed our stay and took the time to ask what our visit was for. When I informed her it was for the Napa Marathon, she was very supportive and reassuring. She went on to explain about the Starwood program and she was so convincing, we signed up. Then came the room! It was a beautiful two bedroom room with a full kitchen. It had a wonderful deck overlooking the pool area. It suited our needs to the max. We then asked for a 4am wake-up call which came right on time and they offered right then to pull our car up front so it would be ready. I must say that I am a humble person, but my stay at the Hotel made me feel like Royalty!
March 6, 2012
Rated 5 out of 5 by DID1 Perfect in Napa
This Westin has it all. Great location for quick access to Napa Valley wineries, including the Silverado Trail, and walking distance to outstanding shops, restaurants and wine tasting in Napa itself. The hotel restaurant is outstanding and the quality of the food extends to that provided for meetings, which was also superb. To top this off, you could not ask for a more helpful and friendly staff – across the board.
February 24, 2014
Rated 5 out of 5 by JF66 Wonderful amenities and room very comfortable. Staff very attentive.
We were upgraded to a 2 bedroom suite.. It was so spacious and comfortable we felt like we were in a home. The staff was extremely attentive, and one person even sewed a button on my husband's jacket when we couldn't thread the needle. La Toque was a real treat, and the pool and jacuzzi were very nice. Gloria Curry's spa across the street also added a nice spa experience to our stay. All and all we had a great stay.
September 14, 2013
Rated 5 out of 5 by BurgPDX My Error - They resolved!
I want to thank the Westin staff for going above and beyond. I screwed up on the reservation and booked March instead of February, oh did I mention it was Valentine's weekend and President's weekend. They were over booked for the weekend when we arrived on Thursday, they checked us in for Thursday and said we will check back and give you a room as they come available (hopefully they do). Not 5 minutes are getting to our room they had Friday night available, and Friday afternoon they called while we were out and about and said we have Saturday for you! Wow, just an amazing staff to help us in our time of need. I was very thankful, this was my first Valentine's day married and this very easily could have been a bad situation. My wife thought it was hilarious (thankfully, although I am not in-charge of hotel bookings anymore) and the staff was wonderful and always helpful.
February 18, 2013
Rated 5 out of 5 by LJPWEP An Exceptional Hotel and Restaurant
The service at the hotel was exceptional. Everyone was very friendly and helpful. They recognized us as SPG gold members and upgraded us to a two bedroom suite, which was lovely, well furnished, with 12 foot high ceilings, & over 1000 sq. feet. And best of all was the La Toque Restaurant, which we rate as the best of the best in Napa Valley. In addition, the daily hors d'oeuvres & wine tasting were most enjoyable.
August 18, 2012
Rated 4 out of 5 by ManuN Great service, great location
We stayed at the Westin for three nights and very much enjoyed the experience. The staff is EXTRMEELY friendly and very helpful. Everyone would greet you when arriving or leaving for the day, the valet would ask if you needed directions anywhere whenever they brought your car, and everyone was always smiling. Every evening at 5PM they do a ‘wine tasting’ with a light appetizer. This was a fun and unexpected addition to the hotel, but do not expect a grand tasting or gourmet appetizer. That said, it was a fun reason to get out of the room and mingle with other hotel guests. The rooms were very clean and decorated very nicely. The pool area is gorgeous and well maintained. The hotel was a very short walk from the Ox Bow Market and Downtown, which was an added bonus. We had a fantastic trip and would recommend anyone looking to stay in downtown Napa to consider this property.
August 26, 2012
Rated 4 out of 5 by Waiting Good time
My husband and I went for a couple of nights during the 2012 holiday season. We had a good time. The room was large and clean and the staff was friendly and helpful. Our only complaint was that went we checked out we had to wait a VERY long time for our car (they are valet only) - people who came out after us had their cars brought before. If the the hotel is going to be valet only, they need a better system.
December 31, 2012
Rated 5 out of 5 by tmills91 A Must Visit
Loved this hotel, has a small lodge type feel. Rooms were very big and the mini kitchens come in handy for chilling some vino or picking up snacks from your day wine tasting.
Excellent upgrade for Platinum guests as well as some passes to visit some very good boutique wineries. Check out Etude, you wont be sorry.
The kids can have a great time year round with a heated pool and hot tub that stays open late.
February 3, 2012
Rated 2 out of 5 by EMKDC Huge, mass production hotel and no Starwood points
This is a very large hotel, with bus loads of people coming and going. Our room had a kitchen in it, something I cannot ever imagine a need for in Napa Valley. I booked through a prepaid deal I found on the Internet, and only found out upon checking out that I therefore got zero Starwood points. There should be prior notice of that. I am going right back to the Baressano in Yountville, a far nicer place.
September 30, 2013
Rated 5 out of 5 by Canadiancouple Wonderful
Our stay this summer was wonderful. Amenities staff and food were incredible. Well run resort. Pool was lovely. Afternoon cocktails were nice treat. This is a brilliant choice for napa. Near market. Close drive to everything. Highly recommend. GM and team were so professional and gracious.
Rooms were spacious. Bathroom was very upscale. Valet was prompt. No waiting. Breakfast was one of best in Napa. Go!
August 26, 2013
Rated 5 out of 5 by Janice0404 Amazing Napa Getaway
We have been platinum members for many years now and this is by far one of our most favorite places to visit and the only place we stay when traveling to Napa. We live in the bay area so are able to visit Napa 3-4 times a year, yes we are very spoiled! The beds are always amazing, the rooms are beautiful, clean, up to date. The staff has always been exceptional.
July 6, 2014
Rated 3 out of 5 by BW8821 Close to downtown
I did like the location of this hotel and close to downtown. However there is a bunch of construction around the property which made sleeping in early morning a challenge along with the view from the room was completely blocked. Service at the pool was poor and most of the time didnt have towels. Took a really long time for someone to order drinks from as well.
July 7, 2014
Rated 5 out of 5 by Whiskeyboy11 Great repeat experience
This is the 2nd year we've stayed here with friends. Garth, at the Bank Bar, immediately remembered us and made us feel at home. The valet staff is amazing and immediately brings your car when they see you. The property is wonderful, close to several restaurants, the market, and an easy drive to the wineries. We are looking forward to returning next year and receiving the warm welcome from Garth again!
October 3, 2012
Rated 3 out of 5 by garyj Beware room 2094
My wife and I used points for a five night stay. We were not pleased with room 2094.Not much larger than a broom closet.
Looking at the evacuation plan on the door, this is possibly the smallest room in the whole hotel. We do not believe a Gold member using points should be stuck in such a room. The room put a damper on the whole stay and minimized what otherwise would have been an enjoyable five days.
October 31, 2012
Rated 4 out of 5 Service has improved
I have always enjoyed the rooms at this hotel and the meeting facilities are great. I have visited this hotel twice a year for the last four years. The valet and bell boy desk were very helpful this visit. The bartender/bar manager(Bobby) made our visit particularly better this time. He made recommendations on great restaurants and provided better more personal service than our group has ever received.
May 9, 2013
Rated 4 out of 5 by Don46 Needs a little TLC
I had made reservations for myself and some friends for two nights, our room was ready on time but our friends was not ready until 4:45pm. A cheese platter and wine was ordered by our friends daughter for our arrival but was not delivered until the next day after many conversations with the hotel staff. After a day of wine tasting we returned to find our room cleaned but again our friends room was not.
January 3, 2013
Rated 5 out of 5 Extremely welcoming staff at the Verasa
besides all the positive goodness, My wife and I were really impressed with how overly welcoming the staff was from the valet/bell boys the reception and the restaurants/bar was. We really liked walking distance of the location, being close to the farmers markets and 5 minutes from downtown where a good choice of the restaurants and shops where. This was the best experience we've had at Westin Verasa.
August 3, 2012
Rated 3 out of 5 by Susanne7 This hotel is an attractive location
The hotel is pretty, clean but just a few things to work on:
The pool is way too small and crowded, the doors going out to balcony are old and the locks are difficult to operate.
It is nice to have a balcony (porch) but the wall is too high and you can't see past it so it is annoying and didn't use it much.
August 4, 2014
Rated 5 out of 5 by Zheni Amazing Property
We stayed with our daughter (10 yrs old) and her best friend (same age) over the weekend. The hotel is a short drive from San Francisco and we just wanted to enjoy the sun, the girls - the swimming pool and my husband and I visited some wineries and restaurants in Yountville. The hotel was exceptional. We will definitely visit again and recommend to friends and family.
June 23, 2014
Rated 4 out of 5 by Mdw77 Really nice stay
Great friendly attentive staff really make you feel welcome. Bellhops were swamped during busy times but staff was apologetic for any waits. Upgraded both stays to a suite which was much appreciated. Room was perfect. Good location near nice market and very short walk to downtown. Good jumping off point to quainter Yountville and St. Helena etc. Fitness area being renovated but these things happen.
January 8, 2014
Rated 5 out of 5 by Rodgers12 This hotel in downtown Napa has to be one of the best hidden secrets in the country
We could not have been treated any better by your staff! We dealt with two people who talked to us like we had known them for a long time. Very friendly and informative. We could tell they have been trained extremely well , professionally. The suite we had was the best ever , I will definitely recommend the Westin to others .
Thanks so much for making our stay with you outstanding.
May 24, 2014