Rated 5 out of 5 by Alfonso Great service from staff
Polite, kindness and excellent service
May 13, 2013
Rated 5 out of 5 by Titus2010 SPG Friendly
Upgraded to a junior suite which was great for the kids.
May 11, 2013
Rated 5 out of 5 by incline1 So friendly
I was in town to run the Vancouver 1/2 Marathon. From check-in to check-out the staff was incredibly friendly. Our check in experience was over the top when the front desk had a room ready for us with a magnificent view of Mt Baker, BC Place and the city. When I returned from the run, the guys on the ground floor offered me water and a towel -- how thoughtful.
Love this place!
May 7, 2013
Rated 4 out of 5 by Michelle3100 Beautiful hotel, but elevator and breakfast order problems during the week
Beautiful hotel, good location - but a few things for improvement: one of the elevators was out and so we had delays getting to and from our 31st floor (a bit frustrating). On the weekend we had fabulous food and service, on Monday morning amongst the business crowd, we had OK service but the food arrived luke warm, not hot and the eggs were over cooked, and the order was not accurate. Valet service was excellent, check in and out was excellent,.
May 7, 2013
Rated 4 out of 5 by Garry23 Elevator service
The hotel is a great but it only has one elevator bank for 31 floors. During our stay only one elevator was working and would stop at every floor. It would take forever to get down.
May 7, 2013
Rated 1 out of 5 by adhuc This hotel does not know or honour SPG benefits
Front desk staff had no idea what Life Platinum means. Very disappointed. Ask to verify with senior staff - never reverted.
I wrote a review in January criticising the service level. It isn't even included in the reviews on record.
May 6, 2013
Rated 5 out of 5 by Lotretta Westin Grand Vancouver is GRAND
Westin Grand Vancouver is super clean, modern and has a lovely decor. The room has a great layout, with a nice sitting area.
The little kitchenette was well equipped.The staff are the hotels greatest asset. Service was first rate. Close to sports events, GasTown, Yaletown and fabulous shopping and restaurants.
April 29, 2013
Rated 5 out of 5 by incline1 Best hotel in Vancouver
The location of this hotel can't be beat. It's a simple walk to BC Place, Rogers Arena and teh art museum. The rooms are beautiful and we love the min-kitchen in each room. We have stayed there many times over the past several years an dhave never had a bad experience. Staff in extra helpful and friendly.
April 22, 2013
Rated 4 out of 5 by Mark Fantastic hotel - elevators could use some work
The hotel is beautiful, and the service impeccable. My only issue is how long it takes for the elevator to arrive. Only two cars for the whole hotel makes for a long wait. Fix that, and you've got a perfect place.
April 15, 2013
Rated 4 out of 5 by yycflyer Ideal for Visiting Vancouver
This is my hotel of choice for visiting Vancouver on business. It is in a central location but never has a feeling of being busy. The rooms are all suites and very comfortable. Food and beverage service is top-notch.
April 14, 2013
Rated 5 out of 5 by Oreophone Spacious Rooms
I love the spacious suites - the bedroom separated from the living area and the kitchen and its amenities, including a microwave, refrigerator, dishwasher, very nice dishes and coffee maker. This is a quality hotel that I stay at every time I'm in Vancouver, BC. Each suite is shaped differently. Try to get one on an upper floor for a view!
April 10, 2013
Rated 5 out of 5 by Lovestrinket This hotel was in the perfect location.
The Westin in Vancouver was the perfect location for our quick trip. Two went to the Canucks game and the other shopped and then went back to watch the game in the room. We ordered room service later in the evening, the food was good and didn't take long to arrive. We would definitely stay there again.
April 8, 2013
Rated 5 out of 5 by Samiam2013 Perfect location
This Westin turned out to be in the perfect location for my visit to Vancouver. The hotel is not too big, not too small with a restaurant that is very pleasant, good breakfast, accommodated my dietary needs and with a very professional wait staff, especially Jesse. Everyone on staff were friendly and helpful.
April 7, 2013
Rated 4 out of 5 by julia22 This hotel has excellent overall quality
I stayed at this hotel over Easter weekend and had an excellent experience. The room was clean and very comfortable. The staff was helpful, knowledgeable about the area, and attentive. I will certainly stay here on future trips to Vancouver.
April 1, 2013
Rated 5 out of 5 by Oceano Perfect
Best hotel in town, excellent location. Staff is always fantastic!!
March 29, 2013
Rated 5 out of 5 by islandboy Comfortable and close to everything
I have stayed at this property many times and it continues to maintain it's high standards. It is well situated close to sporting facilities, shopping and some of Canada's best restaurants. The dining lounge offers above hotel standard options at competitive prices. It is a must try!
March 21, 2013
Rated 5 out of 5 by Peter1957 Great Location
Terrific hotel located close to sporting events, library and Yaletown restaurants.
Property has large, comfortable, squeaky clean rooms and most have a nice view of the east end Robson neighborhood.
March 21, 2013
Rated 5 out of 5 by Janny Convenient
Love,Love,Love this hotel!
March 20, 2013
Rated 4 out of 5 by Hockey Hockey Night
great hockey game! canucks over predators!
March 17, 2013
Rated 4 out of 5 by Stonepolish Quality Convenient Stay
This hotel is well located and can be reached with a short walk from the Canada Line. The Westin provided safe and comfortable accommodations with all the services of a quality hotel. I had a great stay and will go there again as I visit Vancouver often.
March 14, 2013
Rated 5 out of 5 by Skipper lovely rooms and staff
Really enjoyed the big tub, heated floors and separate bedroom. Always enjoy the nice linens and comfy beds at Westin. The bar service and food was excellent. Felt very much at home.
March 9, 2013
Rated 5 out of 5 by Gage2 Westin Grand Vancouver
Great location, close to restaurants, Sky Train, staff was very helpful
March 8, 2013
Rated 2 out of 5 by HighRate HighRate
Hotel did not meet my expectation.
March 6, 2013
Rated 5 out of 5 by Edgar Great location in downtown Vancouver
Staff extremely helpful and friendly.
March 5, 2013
Rated 5 out of 5 by Aloyd1991 Westin Grand Vancouver does it right!
We just stayed the night on March 2nd and once again the Westin Grand made the experience special. Our chek in took and entire 30 seconds as they were prepared for me by having keys,upgrade,making me feel welcome and all my details ready. We got to our upgraded room and there was cheese cake and drinks waiting for us and a big thank you for this being our 30th stay here.I did not even know that. We will continue to support this well located well staffed Hotel and I just want to say thank you for making us feel special. Well done Westin Grand!!
March 4, 2013
Rated 5 out of 5 by Willra Why you should hold meetings at Westin Grand
If you are looking for a convenient hotel in downtown Vancouver to hold meetings, Westin Grand is a superb choice. The meeting rooms are good, catering is great, and the staff will make sure everything runs smoothly and, better yet, be quick and helpful when you need to make a change. The bedrooms are well designed for when you need to work from there.
February 25, 2013
Rated 4 out of 5 by RTC2004 Hotel is great for business
My recent business trip to Vancouver had me staying at the Westin Grand. Great location, lovely staff and rooms that worked really well fo me. Had space to meet prople and the facilitirs were terrific.
I would recommend for a mid city hotel as it really is within walking distance to everything.
Thank you for an excellent stay.
February 24, 2013
Rated 5 out of 5 by marie4526 Wonderful facilities and staff
Everyone was super friendly and helpful, from the valet at the entrance to the person who brought a small fridge up to our room. Loved the room and the city views. Great location too.
February 18, 2013
Rated 5 out of 5 by lance77 The free hotel upgrade was amazing
Receiving free room upgrade is one if the many perks of being an SPG member. I highly recommend staying at this location in Vancouver.
February 18, 2013
Rated 4 out of 5 by MamaMi Good location
This Westin Grand hotels was quite small and therefore there was no club lounge. Except this fact, it was overall okay to stay. Good location, helpful staff etc... One minor complaint about the smell of toilet.
February 16, 2013