Rated 3 out of 5 by Mike8000 Smoking in a non smoking hotel
Guests smoking in the hotel. We've stayed many times and this one threw us over. Smell was so strong it woke us up. We called the front desk and they sent up a security guard but only knocked on one door...didn't seem like they did anything to stop it other than put fans in the hallway.
October 8, 2012
Rated 4 out of 5 by Kelly64 Prompt in-room dining
Poor service in regards to staff knowledge on business center and boarding pass printing. Staff directed me to website to print pass and there was a printing station at the front desk. Of course that station was not working. Had to get to airport early. The business center was closed.
January 1, 2013
Rated 5 out of 5 by cindy513 Great palace to Stay and Relax in Las Vegas
Great location quiet and away from the main stream of Vegas. Or a 10 minute walk to the middle of the strip or a cab ride away from any hotel you want to go to!. Staff was great made dinner reservations and arranged cabto the other Casinos. Loved the fact that it was smoke free !
April 24, 2012
Rated 2 out of 5 by jayr The hotel is a bit dated and service needs improvement
Front desk staff was friendly but not very good at solving any problems that occur. I had trouble with my door lock and worked with 4 different front desk staff who claimed they would fix the problem but did nothing. I spent time locked out of my room on two different occassions.
March 18, 2013
Rated 5 out of 5 by lwebbster1 The Hotel was very nice
The location was just a quick walk from the stip not bad at all! The room was very nice and the hotel was clean. I enjoyed my meal at Suede, the staff were so nice and the food was great! I really enjoyed the happy hour! Over all had a wonderful stay; THANK YOU SO MUCH!!!
November 21, 2012
Rated 1 out of 5 by Aroo Hotel did not meet Westin standards
Very disappointed in the hotel. We always stay at Westins whenever possible and are always pleased. This location however was less than satisfactory. Lobby was not welcoming, ventilation system was bad, room temperatures hard to control. Location was in a marginal area.
May 3, 2012
Rated 5 out of 5 by woarbob Just what you want
I love this hotel because it provides exactly what you want , nice fitness room , great small pool with wonderful Chaises. Excellent Spa and just steps from the Strip.
24 hour Starbucks is a bonus and wonderful staff. This will be added to my list for sure!
August 22, 2013
Rated 3 out of 5 by Rover12 Do you like cold showers?
Two of the three mornings, showers were quite cool even with only the hot water on. Even in the desert, not enjoyable to me. Dinner entrée was overcooked, and waiter was MIA, so I only ate part of it and gave up. Banquet lunches were excellent, however.
August 4, 2013
Rated 2 out of 5 by Guest5 Hotel needs room remodel and bathroom update.
Hotel needs room remodel and bathroom update. This was not the level of property I expect from Westin. They did not even have the new Westin Showerhead. Also how do you have a mini bar and prices listed in the room but not have the mini bar stocked??
May 18, 2013
Rated 5 out of 5 by kc83 Great Stay
My wife and I spent a week in the Westin Las Vegas Hotel, Casino & Spa. The location is short walk from the strip and very convenient if you have a car. Traffic is light and parking easy. The rooms on the SPG floor are excellent. We had a great stay.
July 1, 2013
Rated 5 out of 5 by Kimmers Classic, comfortable yet monetarily affordable
Always feel a bit pampered at a Westin. Rooms are classically decorated yet very functional. Beds- well they speak volumes - comfort comfort comfort. Weird as it is, I love the bath robe! After a long day, shower and slide into the soft Westin robe
August 23, 2013
Rated 1 out of 5 by Nicholask71 Let Down
As a massive SPG fan I must say this was the first SPG hotel to let me down big time - to the point I would NEVER stay there again.
Too many reasons and not enough time to list them - suggest management really take a long hard look at this place.
October 29, 2012
Rated 5 out of 5 by FrequentTraveler13 Fabulous SPG VEGAS property.
I loved this hotel so much that I canceled my bookings at other non-SPG luxury hotels to extend my stay here. The hotel staff was amazing and upgraded me to an executive suite. Book your stay here and you will be amazed. Its highly recommended.
March 3, 2013
Rated 4 out of 5 by BKR22 Rooms good, amenities not so nice
early check-in request not met. Was not called when room was ready. Food outrageously expense - breakfast buffet $18 !!! Room very nice & clean. Having to pay for Wi-Fi an insult - this should be included as is in all other cities!
January 21, 2013
Rated 5 out of 5 by Scarab One of the best hotel staf I have ever met
Hotel staff always exerts utmost effort to make the guest comfort and satisfied. Willing to help with a smile on the face is always experienced at check-in, restaurant, housekeeping, room service, health club and at check out.
June 18, 2013
Rated 5 out of 5 by Tony Happy hour is a great feature
Happy hour is a greatly appreciated feature.
After a busy day, it's nice to have a few beers before dinner. I have met many guests at happy hour.
Hotel is clean and quiet. Staff is very friendly and always ready to assist.
September 4, 2013
Rated 3 out of 5 by kela21 Great rooms but hotel management is another story
Stayed there for 1 night while I was on a road trip from Montreal, Canada to Los Angeles. I had a great time, great rooms, very nice beds like in most Westin, close to Las Vegas Blvd but the management it is another story. I wanted to book the same hotel on my way back to Montreal for June 9th so I went on the site and the price was 99$. I ran into trouble with my credit card so I couldn't book it on June 7th. I told myself ok as soon as my card is fix I book it. Went back to book it on June 8th and the price is now up by 199$. I call them to know what is going on. They tell me that it is the way things work that they decided to rise the price. I ask if there is a special event going on and they tell me no that the hotel is almost at full capacity so they decided to rise the price. They are totally stealing from people, these rooms are worth 99$ they are taking the opportunity that the hotel is full to make profits out of customers. The hotel itself is amazing for the price when they don't rise it but after what happened I will never go back to this hotel again.
June 8, 2012
Rated 2 out of 5 by JJJJJJ Incompetent computer system and front office
Hotel computer system was down when I checked out. They did not give me my star wood points. They have my first first name incorrect. And to top it all off they charged me four nights stay when I was only their for three.
November 16, 2012
Rated 2 out of 5 by bnoble CHOAS
Computers were down for 5 days and complete and total choas ensued. waiting 8 hours for a room to become available and on top of that many of the employees had the "sucks for you but nothing we can do" attitude. DONT GO!
October 27, 2012
Rated 2 out of 5 by Way44 Don't breathe as you walk through the lobby
The worst, and totally unavoidable, part of the hotel is the "lobby" which isn't a lobby, but a casino, and boy does it stink! When we arrived at the hotel and I walked through the front door I was confused. Had I missed the main entrance? I wasn't looking for their casino. Where was the check-in desk? I kept walking and thought, "What a bummer that to get to the main lobby you have to walk through a grungy casino that smells like an old ash tray that's been sitting in the apartment of an old man that always wears too much colon." I later learned that the way they try to counter the ancient smoke smell is to have small, motion detecting "fragrance" dispensers on a number of the walls in the "lobby" area. I hated coming into and leaving the hotel.
The staff were excellent and that helped balance the experience out. But, there were other disssapointments: A number of floors have been renovated, but many haven't, and they're tired and unattractive.
A flat screen HD TV, but with no digital HD channels to view?! Bottomline? I found it hard to believe I was at a Westin.
September 7, 2012
Rated 2 out of 5 by Shawn201 Needs Improvement
The room was dirt when I walked in (hair on the bed and Oreo cookies on the floor). When I let the staff know, they responded with a simple okay…not I’m sorry I’ll take care of that. Overall, need some freshening up.
August 21, 2012
Rated 4 out of 5 by Flyingtailor Pleasantly Surprised
A nice quite hotel right next door to the Las Vegas Strip. Good SPG recognition clean rooms very friendly staff and what I liked about the hotel was parking the car and the ease of getting in and out hotel.
August 21, 2013
Rated 4 out of 5 by COLPETE Big Smoke Trip
Overall quality was Westin Standard. The rooms were quiet and very comfortable. Exercise facility is getting worn out and needs updating. Food was very good and the Casino was fair. Will stay there again.
November 23, 2012
Rated 5 out of 5 by Tricolor Great location
Just a block away from hustle and bustle of the strip, the Westin is a quiet respite from the action. Comfortable rooms and excellent service made our five days in Vegas a great Christmas trip.
December 29, 2013
Rated 4 out of 5 by jgin Smokey lobby
The hotel is very nice bu the smell of smoke is so strong in the lobby due to the casino. I hated walking through it on my way out the door as I felt like I smelled. Can anyone turn on the fan?
November 19, 2012
Rated 5 out of 5 by Anniversary01 Staff Experience
Overall, I was very impressed with the professionalism of the hotel staff and their willingness to help with any of my needs. I believe this was on par with 4 and 5 star hotels I've stayed at.
September 14, 2013
Rated 1 out of 5 by Toady Not a good Vegas Hotel
This is a very tired Westin property. Off the strip, brown drab and not classy. The only good thing in the room is the traditional Westin Bed. I pass and stay at one of the classy strip hotels
January 25, 2013
Rated 2 out of 5 by KOH62 Not Westin quality
As a platinum member, I expected the same Westin attention I always receive. Did not happen. Took until after 4:00 to get room. Room was small and appearance was below average.
March 23, 2014
Rated 5 out of 5 by LulaL Great hotel just off the Las Vegas strip
LOVE, Love, love this hotel.
Rooms are clean and comfortable, staff is wonderful, dining is great and the casino is adequate. Close to all the action on the strip.
A great place to stay
September 18, 2013
Rated 4 out of 5 by MMS1948 Pleasant Hotel
In the shadow of the massive Casino Hotels the Westin is quietly pleasant.
The one significant deficiency is the lack of an excellent dining experience. Suede is only very average.
September 16, 2012