The Westin Dallas Fort Worth Airport

  • 4545 W. John Carpenter Freeway
  • Irving,
  • Texas
  • 75063
  • United States
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Rated 3.9 out of 5 by 260 reviewers.
Rated 3 out of 5 by Staff made my experience worth it When I checked in I encountered a few problems within the first 3 days I was there. To my opinion some of the management need to work on their follow through when issues have been communicated to them. The line staff are incredible, professional, yet personal. It was because of their attention to detail that made my stay there better. They are the reason why I would return to this property. April 9, 2014
Rated 3 out of 5 by a few minor problems long line at check in, 3 staff checking peple in, but the SPG desk was doing everybody so there was no fast-track for SPG members. When I received my bill, slid under my door during the night, I was double charged for my room. Had to deal with it at check out with a staff member so could not do a quick drop off the key and go. At check in I asked about the shuttle to the airport, was told it is every 20 minutes starting on the hour. In the morning I was told it was every 30 minutes. It was 11:10, thought I was going to wait 10 minutes, did not want to wait 20, so took a $18 cab to the airport. Problem seems to be with the front desk staff. Other than that, great room, very clean. The burger from room service was huge, enough for 2, and delicious. December 2, 2011
Rated 3 out of 5 by going downhill I have been going to this hotel for 4 years at least once or twice a month on business. It is going downhill 1. Free internet in room is useless as signal everywhere stinks 2. There is Never enough staff at the bar 3. Why is there NO cell phone signal int this hotel, they can't pay for simple repeaters? December 17, 2011
Rated 2 out of 5 by NO REST Those of us who travel and count on a good night rest and a good meal should be aware the construction noise which starts at 6 AM goes all day so forget the rest. If you have to come in late nights be prepared for a short breakbefore the noise starts. For all who want a good meal go elsewhere service is just not there extra long waits when you finally get someone and you will never see them again and you will have to chase someone down just to pay the bill and i am not talking about a buzy time of day. Just not up to the starwood quality you find elsewhere.The Check in with Christine was the most pleasant part of staying there November 9, 2011
Rated 2 out of 5 by Was Disappointed. Not on par w/ other Westins. Was disappointed with this stay. * Called them for shuttle upon arrival to DFW. Was told to go down the escalator to the courtesy van area and would be 20 minute wait max. After 30 minutes of waiting, kept calling. I was upset that it was cold and no one at the hotel said to stay inside prior to van arrival (they should do that - tell customers to stay inside when it's cold and will call upon arrival) and that the shuttle was late. Finally, I got sick and tired of waiting.... called hotel back to complain. Rep was nice enough to say to take a taxi and hotel would comp it. The taxi (for the 2 miles from DFW to hotel) was $23! Crazy high taxi prices in Dallas. * Was upgraded into a suite due to SPG status. That was nice. However, the bed in the room was awful. Had a long day and just wanted to go to bed and the heavenly bed was disgusting. The bottom sheet was a gross polyster mix with fuzzballs on it and not the normal starched 100% cotton sheet. To top off the disgusting sheet - I found 3 hairs on the sheet THAT WEREN'T MINE! Gross. I was so disgusted that I started to sleep on the couch. * I then decided that I shouldn't have to sleep on the couch and called the front desk for a room transfer. * Was transferred to another room and the rep told me she'd bring me a new key to the new floor I would be on. * After waiting an eternity and no one showing up, finally went down to front desk to get a new key. * Was greeted by rude representative at front desk. She was like "Have you told the manager about this problem?" I was like "Um, no. I reported it to the front desk. It's your job to report these incidents to the manager. Not mine". She gave me a key, but didn't have a smile on her face or anything like that. As I was up since 4am that day and needed to get up at 4am the next day, I was in no mood to deal with the rep's attitude. * New room was fine. It was a bigger suite. However, I forgot to bring my hotel slippers so I inadvertently walked on the hotel carpet in bare feet. Normally that would be fine, except there was this gigantic wet spot in the carpet leading to the bathroom. Gross. I can only imagine was the wet spot was from. Actually, I don't want to imagine since I stepped on it in my bare feet. :( * Next morning was fine. The shuttle to DFW worked out well and the driver was nice. That was probably the highlight of my stay. * Overall, would not stay here again. One bad experience would have been okay - but it was problem after problem at the hotel during a short overnight stay. Too many to handle. * A Westin should not be riddled with so many issues. Would NOT recommend at all. December 14, 2011
Rated 2 out of 5 by Needs some improvement Stayed at the Westin DFW for the Skyball event this past weekend. Airport shuttle pickup took over an hour from the time we called until the time we arrived at the hotel. No one was manning the SPG check-in desk when we arrived so we waited in line with everyone else. Got to the room and the outside lock took 10-15 key swipes to get the lock to open. Basically, the light would come on, but the lock would not release. While this was reported to the front desk, it continued to happen for the duration of our stay. The shower leaked water and could use some maintenance. The breakfast was mediocre. There appeared to be a station on the corner set up for eggs or pancakes, but it was never manned. The items were not replaced consistently as we notice more than one empty container. I will stay elsewhere next time. October 7, 2013
Rated 3 out of 5 by DISAPPOINTING STAYED AT THIS HOTEL SEVERAL TIMES BEFORE WHEN IN DALLAS FOR BUSINESS AND PLAY, BUT THIS WAS MY MOST DISAPPOINTING STAY. CHECKED IN MY ROOM ON A FRIDAY, KEPT FINDING HAIRS (NOT MY OWN) THROUGHOUT THE ROOM, EVEN IN MY BED. CALLED DOWN TO THE CONCEIRGE SATURDAY MORNING TO MAKE MNGT AWARE AND WAS TOLD IT WOULD BE FIXED DURING THAT DAYS HOUSEKEEPING SERVICE. LEFT FOR THE MORNING AND AFTERNOON AND RETURNED TO THE ROOM SAT. EVENING, AND THE SAME HAIRS WERE THROUGHOUT THE ROOM AND THE BED. LEADS ME TO BELIEVE THE ROOM WAS MINIMALLY CLEANED. I CERTAINLY EXPECT MORE AS A PLATINUM MEMBER BUT WAS VERY DISAPPOINTED. I WILL THINK ABOUT A DIFFERENT PROPERTY NEXT TIME IN DFW. May 23, 2012
Rated 3 out of 5 by Nice hotel; need minor improvements The Westin was nice overall. Rooms were comfortable. Problems I encountered was one of the two suites I reserved was not cleaned at 6 pm. Also the noise level from the hallways, freeway and surrounding bathroom was a little annoying. November 16, 2011
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