Rated 2 out of 5 by abcabc Facilities fine; basic hostitality issues
Inflexible and indfiferent to a 30 mintue late checkout, which is a gross deviation from the industry in this segment of it. Valet parking staff invisible and when they appeared,simply indfferent. Front desk and banquet staff fine.
January 21, 2013
Rated 5 out of 5 by expert ice storm experience
one of the better meeting hotels for its size.
Staff did best to keep everyone accomodated during the ice storm. Short staffed so restaurant and other parts of the operations were challenged. But it was fine for the circumstances.
December 8, 2013
Rated 5 out of 5 by KCANN Room Location
My room was 1519 which was directly under the fitness center and near the elevator. It was very noisy with people coming through the hall and every workout in the fitness center could be heard. It was not a pleasant experience.
May 7, 2013
Rated 2 out of 5 by SPGPlat2014 Typical airport hotel
Tired, a bit run down with indifferent staff. Even as. Lifetime Platinum this property wouldn't be on my top 20 list next time I'm in Dallas.
July 25, 2014
Rated 3 out of 5 by RBC58 Accomodating
Nice hotel. Not a fan of the no towels and cleaning of room in lieu of points. Would never do that again. Very noisy neighbor (not hotels fault).
July 22, 2014
Rated 5 out of 5 by DavefromBoston Great Stay
Great location - "every" employee was happy and friendly, clean & comfortable room, breakfast fast and good ... have stayed in many Dallas area hotels over the years ... The Westin DFW was an excellent value! I will be back.
August 31, 2012
Rated 5 out of 5 by Mahony5 Consistent and quality stay
I stay here for business often. I have not had any problems whatsoever to speak of. The rooms are up to date and spacious. I will be coming back and would recommend it to anyone who asks for my opinion.
May 16, 2014
Rated 4 out of 5 by cbossi Great Hotel Bad Location
I loved the hotel, room, staff but left in the middle of no where to go to dinner. If you wanted to eat you had to stay at the hotel or go across the street to Denny's
July 3, 2014
Rated 3 out of 5 by Eddie1969 Comfortable
Got in late and was told to get to the airport early due to traffic, turned out no to be the case so sat at the airport way to early without being necessary. Very good breakfast and friendly staff at the restaurant.
November 23, 2012
Rated 4 out of 5 by e2014 title
The check-in process was pleasant with fun staff.
August 15, 2014
Rated 4 out of 5 by Ann212 This hotel has great customer service.
Everyone I encountered was very friendly, helpful, and made me feel very welcome at the hotel!
August 4, 2014
Rated 5 out of 5 by RJL72 Great Stay
My wife and I were in town for a convention at the hotel. The staff was great. The facilities were great. The room was wonderful. And the restaurant was top notch (great food and great wine with excellent service).
August 20, 2013
Rated 5 out of 5 by tomtraveler Great Airport Hotel
We stayed for one nigh before an early morning departure at DFW. Great SPG Gold recognition - upgraded to a suite without asking. Modern, clean, updated facility with nice rooftop pool. Would definitely stay again!
September 20, 2013
Rated 5 out of 5 by nini12 features of this hotel is great,
the hotel is neat, location is good, staffs are excellent in thier place of duties,they are so friendly ready to assist at all time i
recommend this hotel.to anyone visiting dallas because it has comfort you need.
October 18, 2012
Rated 3 out of 5 by Pauli42 Nice hotel but...
- the lights did not work when I got in to the room
- the sink was still dirty with left overs frome someone else hair (uagh)
- The room was very noisy with some strange sound probably from the kitchen downstairs.
February 11, 2013
Rated 5 out of 5 by Janet10 Very convenient
The hotel is extremely convenient to the airport. Room service was quick and delicious. The staff was very friendly and fulfilled my needs. The room is a little older, but the bed was still extremely comfortable.
November 4, 2013
Rated 3 out of 5 by ConferenceTravelerOct14 Encountered numerous issues
Upon checking in, I entered my room, to find I was given a room that was yet to be cleaned (bed un-made, towels on floor and in tub). They said they'd send Housekeeping up "right away", but I insisted I'd return to the lobby, to be assigned another room.
I had to wait in another long line to get room re-assigned.
My email confirmation stated that my "Rate Details" for FEDROOMS PROGRAM, included a Full Breakfast, but when I asked about that - I was told breakfast was available to purchase & was NOT included in my rate...???
The day before my check-out - I went to print my boarding pass from the kiosk in the lobby, and it was not working, so I had to wait in another long line at the front desk to advise about the kiosk - and they said they could print it for me #why have the do-it-yourself kiosk?#.
Upon check-out - I was told I could request a copy of my receipt, to which I was told - the "internet was down", and they couldn't print anything. They emailed it to me instead.
Overall - the stay was OK....but - my encounter with the staff at the front desk - was less than stellar.
October 21, 2013
Rated 5 out of 5 by Jolena Very Friendly Employees
Went to Dallas for the first Cowboy game and we couldn't have chosen a better hotel to stay at. Everything and everyone at Westin were great. My grandsons enjoyed the green apples at check in desk. Thank you !
September 10, 2013
Rated 3 out of 5 by Dawn Nice room, but noisy!
My room had comfortable amenities, but all night long (really, all night) there was the banging of heavy doors closing, or some other loud banging noises, which made it impossible to get a good night's sleep.
March 22, 2013
Rated 5 out of 5 by Howiebaby Always a pleasue
My third stay at the Westin this Summer and as ever a charming and professional experience. It is great to be able to fully relax and rest after travelling across the Atlantic and then working 12 hour days.
November 1, 2013
Rated 5 out of 5 by Lynne19 This hotel is very relaxing
The staff is fantastic.. You aren't just a number to them... They remember you personally
July 30, 2014
Rated 5 out of 5 by satisifed100 best hotel experience ever
The staff was proactive in meeting every need. Early check in an late check out made the stay very productive and successful. Surprised to find free internet service that was completely satisfactory.
February 25, 2013
Rated 4 out of 5 by MO0912 Something went wrong with the shuttle
After a long late flight from NYC to DFW had to wait 40+ min to be picked up by the shuttle and almost an hour to get to the hotel (of course we had to pick up other customers at other terminals)...
December 9, 2012
Rated 4 out of 5 by Newyorker Great Facility for Meeting
The Banquet Department provided excellent services to our meeting. Not only they were accountable, but also provided feasibility based on our meeting needs. They provided great banquet food as well!
May 5, 2013
Rated 3 out of 5 by hamil Good rooms but poor management
I felt the management did a very poor job of assigning rooms. I was on the 14th floor with the TCA Clowns group. We had a Hospitality suite which was to be used as a hospitility room. There were complaints that our group was to loud. It the hotel had placed our people on the end of the hall with the suite then there would not been any complaints of being loud. I was located two rooms down from the suite and could not hear the loud noise from the suite but our group had complaints each night. Also we were not drinking Alchol so that was not an issue. So we had a bad experience because of possibly on person and poor management of assigning the room to someone other than our group. We were all over the floor and multiple floors which would have been better if suit at end and separated from residents near suite. Also I feel the hotel was wrong in giving the complainer the Name and email of the Organization President which he sent a email complaining about how bad our organization was and etc. The hotel was at much at fault as we might have been because we were having a good time in the suite.
August 8, 2012
Rated 3 out of 5 by BMcH Elevators
The building is under elevatored and at the time of my visit one unit was inoperable. This caused delays in the ground floor lobby and made the wait for an elevator down in the morning protacted.
October 5, 2012
Rated 5 out of 5 by Ricky24 Excellent Service
I was greeted by almost every employee that walked by. Jacqueline at the front desk has a great attitude and builds rapport with guests quickly. The food service was excellent as well. Top notch.
January 25, 2013
Rated 5 out of 5 by jlopez Had a great time at the DFW Westin
My wife and I just needed some down time and the DFW Westin really took wonderful care of us. The staff was very attentive to our needs and made our short stay wonderful. Thanks for all y'all do.
September 5, 2013
Rated 4 out of 5 by CanadianQT Great Business Traveler hotel
If you need to do business near DFW airport this Westin is a great full service hotel. Easy access to the freeway, good restaurants near by. It is incredibly quiet even that close to the airport.
March 21, 2013
Rated 5 out of 5 by Washwoman I choose to come back.
I loved the 1st weekend that I choose to return the next.. The bed was so comfortable, soft, CLEAN.. I will choose this hotel every time I go to Dallas. Thank you for such a great weekend.
July 30, 2013