Rated 3 out of 5 by Nita82 Average Stay
The hotel was clean and the staff very friendly and helpful. A guy named Oscar was great!! I was a little disappointed with the decor of the hotel and hotel room. It was an excellent place for conferences. The meeting rooms were spacious and comfortable. The layout was great as well as the parking. I loved that there was an entrance close to the meeting rooms where we could park close by.
I also loved that we could access the WiFi for free and stay connected to work and home.
The only complaint that I have is that the rooms did not have a refrigerator. When you have a conference over several days and children are involved, you diffidently need a refrigerator. A small one would be great. I would recommend the hotel if you added a refrigerator.
June 30, 2013
Rated 4 out of 5 by lakitkatt69 GREAT STAFF!
The staff did an excellent job on making my stay comfortable.
June 30, 2013
Rated 2 out of 5 by DR66 This hotel is over-priced!
I was very disappointed in my stay. I was in Irving for the entire week and rented a suite room. The room was furnished with a fridge and coffee pot, but there was no microwave. The evening meal in the restaurant was good but the drinks were overpriced. The breakfast buffet was overpriced and not appealing. There appeared to be items that were day(s) old (bacon, rolls). The price of the breakfast buffet was outrageous! The swimming pool was not clean and looked unsanitary. The hot tub was out of service.
June 24, 2013
Rated 5 out of 5 by CHINALEE excellent service
Your late night front desk staff is EXCELLENT!!!!!!!. I woke up in the middle of the night with cramps in both my legs and feet. The only thing that helps to relieve the pain is tonic water (it's a muscle relaxer). I went down stairs but the bar had already closed. Your front desk manager and shuttle bus driver were able to get me a bottle. Which did the job. They could have said sorry but bar's closed, they didn't. GREAT JOB
June 24, 2013
Rated 5 out of 5 by Peggy Very nice
We really enjoyed this hotel. It was an overnight "date night" and we really enjoyed the room. The bed was super comfy. Shower nice and big, and clean. Staff was very nice.
Would not hesitate to stay again.
Noise was not a problem despite close proximity to DFW airport and really enjoyed watching the airport activity from the 12th floor. Enjoyed the rooftop pool area as well.
Breakfast buffet was excellent.
June 9, 2013
Rated 4 out of 5 by Angus72 What A Year
Our company opened a new office in Dallas over the last year. This brought me to the Weston a few weeks per month, over this period. My stay was alway comfortable and the facilities met my needs. But, the big thing for me has been the friendliness of the staff. Everybody is open and direct and genuinely seems to having a good time, even though they working very hard. From the front door guys and check-in to the breakfast service team, everyone is will to smile and get to know you a little bit. I feel like I would recognized as a friend if I came back to stay in the future. Being alone most dinners, my usual routine was to sit at the bar for my meal. The bar staff, Fiona,Liam, Christine, and many others do a great job keeping us feeling attended to, even during a tough rush of guests.
Thank you Weston DFW for a great year. My visits will be less frequent now, but I hope visit again soon.
June 8, 2013
Rated 5 out of 5 by Lfield16 Efficient Service
The service was excellent; met at the desk quickly and efficiently placed into my room.
June 5, 2013
Rated 3 out of 5 by Ruthee Stay was mediocre
For a Westin hotel, I have to say I was disappointed. The halls had a funny smell, they were hot and humid, the carpets, wall & furniture are beat up. No refrigerator in the room. Cheap toliet paper that fell apart in your hands. One morning I called to order breakfast (3 times) and no one ever answered so we went to Denny's across the street.
June 4, 2013
Rated 5 out of 5 by Ellen50 Excellent Service
Everyone was very, very accomodating and made you feel welcomed and appreciated from the Front Desk, Maid Services, Bartenders, Wait staff, etc.
June 3, 2013
Rated 5 out of 5 by rwthrash Electrical outlets near the bed
Hotel has everything you need with the exception of a enough electrical plugs around the bed.
June 2, 2013
Rated 3 out of 5 by Banzai16 The hotel is great overall
My only issues with this hotel was that they may have been experiencing some electrical issues during our conference. The power went out several times during my 3 days there. They also seemed to only be running (1) elevator although we were one of several conferences there and we had over 200 in attendance, It made it difficult to get to the room at times.
May 29, 2013
Rated 5 out of 5 by Sandy56 Lovely
The staff was very accommodating! The room was comfortable especially the bed. The only thing that would make it better is if there was a little refrigerator and microwave!
May 27, 2013
Rated 5 out of 5 by shortstay A short visit
Due to weather conditions my flight was delayed 3 hours. I got to the hotel a little before midnight. Staff was welcoming, friendly, and very helpful.
I appreciated the airline online check-in feature and used it before leaving the hotel for my meeting.
May 22, 2013
Rated 2 out of 5 by Bostnj Surprisingly unprepared
Waited more than an hour for the shuttle because they were unprepared for the number of arriving guests. Then we were driven very fast and my seat belt was nonfunctional....
The maid entered my room to clean before I ever checked out of the hotel.
May 20, 2013
Rated 5 out of 5 by posey2 very comfortable
We stayed at the Westin DFW for a meeting and it was very comfortable and relatively close to the airport.
May 20, 2013
Rated 3 out of 5 by Dlite Room Service was overwhelmed
My room service breakfast was late and cold.
May 19, 2013
Rated 3 out of 5 by subaltern8 Comfortable DFW Airport Hotel
First the pluses, new gym equipment with state of the art treadmill, revamped swimming pool, rooftop access to watch planes take off. The pool is there only to cool off, its not very long (approx 30x10) not for any heavy duty swim workout
Pluses; The staff are extremely polite and courteous. However, some of the house keeping staff don't listen very well, for example, when I make a request to have an extra bottle of water or coffee, they don't follow through.
Minuses: When the hotel is booked, its extremely noisy especially during the evening when conventioneers take their party to the hallway. A stream of people go in and out of room sand up down the corridors. Drunk, loud and inconsiderate up to the early morning hours. It was torture. If you should discover that the hotel is fully booked, be wary.
Minuses: Since the hotel has so many rooms, when its full, going up and down the elevator takes forever, since there are only 4 elevator cars and each one is packed to brim.
Minuses: The walls seem to be paper thin. I could hear my neighbor video conferencing with his wife and 5-year old every night followed by late reruns on the comedy channel.
Minuses: the food is very expensive and very mediocre. However, the ingredients are fresh whole foods.Meals are not something one looks forward to. The food at any decent restaurant is much better and much less expensive.
May 17, 2013
Rated 4 out of 5 by Amie Green Initiative
I was given a hang tag for my door to support the green initiative. If I hung the tag on my door, it meant I did not require my linens changed (is how it read). What happened by me supporting the green choice was my room was just skipped entirely. Shampoo, Conditioner etc. was not replenished, coffee and cups not swapped out. No service at all, which I find unacceptable. I am paying for the amenities of staying at a Westin Hotel, being ignored because I choose not to have my linens cleaned is not what I signed up for. Plus, could not even relax in the Hot Tub after work. It was closed for maintence during my stay with no notice.
May 9, 2013
Rated 5 out of 5 by Jeff Blue Flame Grill
By far some of the best service I consistently receive is from Christine & Robert. Even if it's been months since my last stay they rememeber my name & my drink of choice.
Only negative is pulling the scallops appitiezer off the menu. Christine went above & beyond the call of duty & had it made for me, but please don't take the best item you have off the menu.
May 9, 2013
Rated 2 out of 5 by oftenontheroad This hotel is situated right next to the freeway and is very noisy
The hotel is very much in need of updating.
May 8, 2013
Rated 5 out of 5 by KCANN Room Location
My room was 1519 which was directly under the fitness center and near the elevator. It was very noisy with people coming through the hall and every workout in the fitness center could be heard. It was not a pleasant experience.
May 7, 2013
Rated 3 out of 5 by Mojodessa Westin Irving
My wife and I enjoyed our stay at the Westin Irving. Upon arrival we were treated like royalty by Mr. Tony who helped us to our room. He made sure we knew where every thing was in the hotel and of course showed us all the little things about our room. In addition, he assisted us in reserving a town car and gave my wife and I breakfast vouchers.
Our trip to DFW was for leisure, primarily for the Rangers game. We usually stay at the Sheraton in Arlington on Convention Center Dr. due to location. However, our next stay we will definitely get a room in this area because the town car will charge you 50 bucks to take you to the game (30 if you consider -20 for parking at the stadium). Plus, Grapevine Mills is only a 10 minute drive from the Westin.
Furthermore, consider this a 4 star hotel with a 3 star rating.
Give me some STARPOINTS baby
May 6, 2013
Rated 4 out of 5 by Newyorker Great Facility for Meeting
The Banquet Department provided excellent services to our meeting. Not only they were accountable, but also provided feasibility based on our meeting needs. They provided great banquet food as well!
May 5, 2013
Rated 5 out of 5 by Mom5 Service above and beyond
Thank you to the staff of The Westin for finding my daughter's Ipad she left in the room, keeping it safely, and mailing it to her home. Great stay, great hotel, great service.
May 5, 2013
Rated 5 out of 5 by DeloresK This hotel offers all the comforts of home and very friendly staff.
I especially appreciated the healthy food selections at reasonable prices. The location was convenient and free parking appreciated. The shuttle to and from the airport was convenient.
May 3, 2013
Rated 4 out of 5 by JJF53 OVER THE TOP SERVICE
I am a high volume traveler, book my own reservations, and use Starwood Hotels as my primary chain. this trip I arrived at the hotel to find out I had failed to make an on-line reservation for the trip and the hotel was sold out. The staff ended up putting me up in the only room available the Presidential Suite at a higher rate than I would have paid but I excepted that as I needed a room for the evening.
A few minutes later two of the staff tracked me down in having dinner, informed me that because of my status and corporate rates, they were reducing my rate down to a manageable level. Also provided me a breakfast coupon.
in addition, the restaurant staff was excellent, very polite and food was better than average for an airport hotel.
I will always now stay at this hotel even if the location is not the most convenient.
May 2, 2013
Rated 5 out of 5 by Virginia3 K-Lee front desk
I travel frequently and stay at different properties and I have never encountered someone as nice, professional and accommodating like K-lee. She greeted me with a big smile and immediately thanked me for being a SPG member. She is a great representation of hospitality.
May 2, 2013
Rated 3 out of 5 by SUsan332 Room not cleaned
During my stay last week, my room was not cleaned . I returned in the evening after 6:00 PM and the room was not cleaned and I had to call for fresh towels. There was an offer to send someone to clean but at that point I was tired and wanted to wrap up my evening.
April 22, 2013
Rated 5 out of 5 by Maria Great hotel!
Stayed at this hotel for one night on business and first impression was perfect. The front desk agent was quick and very helpful. The upgraded room was unexpected but was a very nice gesture. Room was clean, having a restaurant/bar on property was convenient. Shuttle service to/from the airport and American HDQ tops it off. Will be definitely staying at this hotel again.
April 22, 2013
Rated 5 out of 5 by RMALTEZ What a surprising excellent customer service
I was impressed with the caring staff.
The experience of having the hotel pay me a cab once the shuttle to CHC was late was outstanding
April 22, 2013