The Westin Verasa Napa

  • 1314 Mckinstry Street
  • Napa,
  • California
  • 94559
  • Estados Unidos
  • Mapa

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Rated 4.2 out of 5 by 484 reviewers.
Rated 4 out of 5 by Great service, great location We stayed at the Westin for three nights and very much enjoyed the experience. The staff is EXTRMEELY friendly and very helpful. Everyone would greet you when arriving or leaving for the day, the valet would ask if you needed directions anywhere whenever they brought your car, and everyone was always smiling. Every evening at 5PM they do a ‘wine tasting’ with a light appetizer. This was a fun and unexpected addition to the hotel, but do not expect a grand tasting or gourmet appetizer. That said, it was a fun reason to get out of the room and mingle with other hotel guests. The rooms were very clean and decorated very nicely. The pool area is gorgeous and well maintained. The hotel was a very short walk from the Ox Bow Market and Downtown, which was an added bonus. We had a fantastic trip and would recommend anyone looking to stay in downtown Napa to consider this property. August 26, 2012
Rated 5 out of 5 by Very nice hotel Very nice hotel with comfortable rooms, good service and perfect location near Napa downtown. August 4, 2014
Rated 4 out of 5 by First trip to Napa Overall the Hotel is gorgeous. The staff is friendly and the rooms are spacious. Our air conditioner did stop working one night. We called to have it repaired late in the night, but the fix did not work. July 24, 2014
Rated 4 out of 5 by Good time My husband and I went for a couple of nights during the 2012 holiday season. We had a good time. The room was large and clean and the staff was friendly and helpful. Our only complaint was that went we checked out we had to wait a VERY long time for our car (they are valet only) - people who came out after us had their cars brought before. If the the hotel is going to be valet only, they need a better system. December 31, 2012
Rated 4 out of 5 by Basic room amenity missing This is very petty, but I didn't have a shower cap povided in the bathroom at anytime during my four day stay. I realize that I could have requested one from housekeeping, but I never thought about asking for one until I was ready to get in the shower and then it was too late. I've never stayed in a hotel that didn't automatically provide one. June 17, 2014
Rated 5 out of 5 by A Must Visit Loved this hotel, has a small lodge type feel. Rooms were very big and the mini kitchens come in handy for chilling some vino or picking up snacks from your day wine tasting. Excellent upgrade for Platinum guests as well as some passes to visit some very good boutique wineries. Check out Etude, you wont be sorry. The kids can have a great time year round with a heated pool and hot tub that stays open late. February 3, 2012
Rated 5 out of 5 by Overall great experience This was our fourth stay at the Westin Verasa. The experience was enjoyable. The only downside was the rude and loud wedding party that kept us up (:the hotel manager was very responsive to our concerns. July 23, 2014
Rated 2 out of 5 by Huge, mass production hotel and no Starwood points This is a very large hotel, with bus loads of people coming and going. Our room had a kitchen in it, something I cannot ever imagine a need for in Napa Valley. I booked through a prepaid deal I found on the Internet, and only found out upon checking out that I therefore got zero Starwood points. There should be prior notice of that. I am going right back to the Baressano in Yountville, a far nicer place. September 30, 2013
Rated 5 out of 5 by Wonderful Our stay this summer was wonderful. Amenities staff and food were incredible. Well run resort. Pool was lovely. Afternoon cocktails were nice treat. This is a brilliant choice for napa. Near market. Close drive to everything. Highly recommend. GM and team were so professional and gracious. Rooms were spacious. Bathroom was very upscale. Valet was prompt. No waiting. Breakfast was one of best in Napa. Go! August 26, 2013
Rated 4 out of 5 by Keep coming back I have stayed here a half a dozen times and always have enjoyed Versasa. Great spacious lobby, bathed with morning sunshine and dimly lit in the evening, perfect for wine tasting or dinner overlooking the pool, patio and fine landscaping. Color scheme is great, super friendly staff, and one-call service is a real plus. Try the regional dinner specials featuring different regions of France. April 18, 2014
Rated 5 out of 5 by Great repeat experience This is the 2nd year we've stayed here with friends. Garth, at the Bank Bar, immediately remembered us and made us feel at home. The valet staff is amazing and immediately brings your car when they see you. The property is wonderful, close to several restaurants, the market, and an easy drive to the wineries. We are looking forward to returning next year and receiving the warm welcome from Garth again! October 3, 2012
Rated 3 out of 5 by Beware room 2094 My wife and I used points for a five night stay. We were not pleased with room 2094.Not much larger than a broom closet. Looking at the evacuation plan on the door, this is possibly the smallest room in the whole hotel. We do not believe a Gold member using points should be stuck in such a room. The room put a damper on the whole stay and minimized what otherwise would have been an enjoyable five days. October 31, 2012
Rated 4 out of 5 Service has improved I have always enjoyed the rooms at this hotel and the meeting facilities are great. I have visited this hotel twice a year for the last four years. The valet and bell boy desk were very helpful this visit. The bartender/bar manager(Bobby) made our visit particularly better this time. He made recommendations on great restaurants and provided better more personal service than our group has ever received. May 9, 2013
Rated 4 out of 5 by Needs a little TLC I had made reservations for myself and some friends for two nights, our room was ready on time but our friends was not ready until 4:45pm. A cheese platter and wine was ordered by our friends daughter for our arrival but was not delivered until the next day after many conversations with the hotel staff. After a day of wine tasting we returned to find our room cleaned but again our friends room was not. January 3, 2013
Rated 5 out of 5 Extremely welcoming staff at the Verasa besides all the positive goodness, My wife and I were really impressed with how overly welcoming the staff was from the valet/bell boys the reception and the restaurants/bar was. We really liked walking distance of the location, being close to the farmers markets and 5 minutes from downtown where a good choice of the restaurants and shops where. This was the best experience we've had at Westin Verasa. August 3, 2012
Rated 4 out of 5 by Really nice stay Great friendly attentive staff really make you feel welcome. Bellhops were swamped during busy times but staff was apologetic for any waits. Upgraded both stays to a suite which was much appreciated. Room was perfect. Good location near nice market and very short walk to downtown. Good jumping off point to quainter Yountville and St. Helena etc. Fitness area being renovated but these things happen. January 8, 2014
Rated 5 out of 5 by home away from home the resort has become my second home. From the time I pull up to valet till the time I leave, I couldn't be more appreciative of the way they treat me. Being in the wine biz, I'm up there a lot, suite is like being home, best food anywhere thanks to Chef frank, the staff is 'par excellance'...good job June 28, 2014
Rated 3 out of 5 by Fitness Facilities This hotel has inadequate fitness facilities. Very small and not enough cardio machines. Also, do NOT get a room with pool exposure--this is a family hotel and there are many children at the pool and pool is very noisy. Finally, this hotel does not provide self parking availability and guests are compelled to use the valet service. Parking is covered in the $20 per day per room facilities charge. July 27, 2012
Rated 4 out of 5 by Visiting Napa We had stayed at this hotel previously and enjoyed it as much this time as the previous stay. Great location is central located to wineries and wonderful restaurants.Also enjoyed the complimentary wine tasting in the evening and the free shuttle to downtown. The staff are so friendly and helpful. The only downside is the $10 parking and $20 resort fee. Also the internet did not work in our room. September 4, 2012
Rated 3 out of 5 by 7 AM construction noise My family and I stayed at a 2 bedroom suite. All was perfect until construction noise woke us all up at 7 AM. We were not told about construction when we checked in and were assigned a room directly on top of the construction. July 16, 2014
Rated 5 out of 5 by Customer Service is first and foremost at this Westin We arrived a day early for our stay, and were welcomed and upgraded to celebrate our 30th wedding anniversary. Every person of staff were very attentive to our every need. We really felt like a true guest. I think that is the best way to explain, so many other resorts make you feel like your a bother, not here. There is some specific trainiing going on here at this establishment. Thank you all! September 5, 2013
Rated 3 out of 5 by Housekeeping Housekeeping needs new management (not staff). On one day we left our room at 8:00 am and returned at 5:00 to prepare for the evening. Our room had not been made up yet. The enxt day we had an afternoon wedding to attend so we asked that the room be made up EARLY. We were gone for the morning and returned at 1:00 pm and of course the room was not made up. This is unacceptable Westin service. June 19, 2013
Rated 4 out of 5 by Great overall Other than the shower door not staying closed completely and having an extra charge on the bill from the hotel bar (which the staff is looking-in to), I would say this stay was great and each departments' staff was excellent. I would especially like to thank each and everyone of the valet team... They were amazing in every way! Our car was pulled to the drive in 5 minutes or less every time! November 11, 2013
Rated 5 out of 5 by Excellent Place to Stay in Napa This Hotel is in an excellent location with easy access to the city as well as numerous wineries are just a short distance away. If planned ahead of time, room rates are very fair for the area. July 19, 2014
Rated 5 out of 5 by Great Location Location is within walking distance to the Napa Wine Train, and a short driving distance to some of the best vineyards in the country. Spacious rooms with a full kitchen. Nice pool area with a open setting area. The bell men were helpful with the best places locals visit. Will definitely stay again. June 24, 2014
Rated 5 out of 5 by Wonderful stay My husband and I stayed here for our anniversary and we had a wonderful weekend. The staff was very friendly, the room was very clean. The bed was extremely comfortable and the shower was amazing as well. Michael (front desk), Shawn (valet), and Jesus (room service) were all very friendly and made our visit to Napa even better by recommending local spots to visit. We had a great time :) August 30, 2013
Rated 3 out of 5 by Service charge policy The policy of adding a service charge to every bill, irrespective of whether the customer agrees with the adequacy of the delivered service or not has a negative effect...it means that *some* staff don't make the effort, such as the humourless surly waiter in La Toque (called Tom), while other staff were delightful and one would happliy give them more than the mandatory service charge. October 3, 2012
Rated 5 out of 5 by Location and setting of this hotel is fabulous I was attending an offsite business meeting that was held at this hotel and the amenities were wonderful and atmosphere made it seem like it was not for business. July 21, 2014
Rated 5 out of 5 by Hotel is beautiful and staff is amazing Front desk staff was very kind...upgraded our room since it we were on our way to Tahoe to get married. It was just one of those things where they didn't have to do it...we didn't expect it...but it made it very memorable! The valet guys even offered to give us pointers on what to see and where all the good local spots were. We are now hooked on Starwood! Thanks again! Jeff + Courney March 30, 2013
Rated 3 out of 5 by Upgrades Staff is very welcoming- Lobby and pool area are very comfortable- be careful when you are offered an upgrade. We had a deluxe room booked with a high floor. Our upgrade was in part of the hotel that appeared to be an annex of the hotel for handicap access on the first floor and little privacy if you wanted the curtains open. It did not make you feel like you were part of the hotel. September 13, 2013
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