Rated 5 out of 5 by Snoozinc Wonderful
Thank you so much for a lovely time and beautiful accomodations. As an SPG Platinum member, I was upgraded to the "Presidential Suite," which was spectacular. The view from the second floor was stunning, the Great Horned Owl and her babies were unbelievable. The kitchen was fully equipped so that we were able to cook a delicious meal of local seafood for our family. The beds were totally comfy. We loved every minute of our stay. Thank you!
March 9, 2014
Rated 3 out of 5 by Dugan Need Staff that know the hotel and area
The room was magnificent but the there was no printed literature, staff taking the room service orders did not know menu and there was no concierge. No staff members were able to make dinner recommendations or tell us about golf courses/sightseeing excursions in the area. It appeared that no lived in the area or, if they did, they never left their house. Very unorganized but the hotel grounds were nice so I'd go back after the service bugs were worked out.
January 30, 2013
Rated 5 out of 5 by Beach4Us Cape Coral Westin
Our family had a wonderful experience overall. We loved our room, the balcony and the view from it, the beds, the pools, the restaurants and the boat service to Fort Myers Beach. The room was very clean when we arrived, and we are very picky about cleanliness. Our only issue over the three days was that housekeeping seemed to struggle to get the beds made and the room tidied up each day, even though we were gone for long periods of time in the mornings.
April 7, 2013
Rated 2 out of 5 by TexasTony Below Westin standards for sure
Food at Marker 99 was promoted as fine food. Not good at all and very mediocre service. Very disappointed for a $100 meal. Not like other Westins.
Room coffee cups or coffee were not replaced daily. Ice Machine in Fridge did not work. Was told it would be fixed each day and it never happened. TV issues with remote. I never write these reviews, but for a Westin, this place was not up to par. Management needs to know. Expected more.
March 12, 2014
Rated 5 out of 5 by Dino11 The hotel has great views
My family just returned from a 4 day stay and I have to say the entire staff was extremely friendly and helpful, Taylor stood out as exceptional. She made us feel welcomed right for the start and was extremely informative about the hotel and the area. Her service definitely made our stay more memorable and enjoyable. Taylor embodies what you want in an employee in the hospitality field. She truly wanted to help and make our stay the best it could be.
August 22, 2013
Rated 5 out of 5 by LyndaC Awesome experience!
I went with a girlfriend for a girls getaway. Everyone was friendly but I want to extend special kudos to Erica, who was fabulous in extending an upgrade to the Mariners Suite at a special rate for us, and to the valet Michael, who went out of his way to make us feel welcome.
May 24, 2014
Rated 4 out of 5 by michelle214 The room was AMAZING!
Although the room was amazing and the facility was well above average, we did not have television service for the 3 nights we were there. Many service staff were sent to our room on 3 different occasions during our stay, but did not solve the problem. I can only hope the next guests of that room did not have the same experience. We are from Michigan and did not see the pairs ice dancers from Canton Michigan win the Gold!:(
March 14, 2014
Rated 5 out of 5 by Vaughn63 WOW UNBELiVEABLE PEACEFUL
On my 50th birthday I spent 3 days here and the staff went out there to make sure I had a great 50th birthday the suit was one of the best and I travel a lot and stay at starwood hotels every time i travelaround the world and there are some great Ones out there .this is on the list as one of the great ones peaceful on the water thay have every thing you need to enjoy your stay with out even leavening give it a try . You will be glade you did
April 24, 2013
Rated 2 out of 5 by Chucky70 No where near a 4 start facility
Upon entering room water containers half full.
Fresh berries from room service moldy and mushy. $14 dollar turkey sandwich very much vending machine quality. Overall set up of hotel reminded me of a very large prison. To the staffs credit, I was reimbursed for the moldy berries.
May 19, 2014
Rated 5 out of 5 by GOPAL ABOUT MyY STAY
Please award all the staffs from enterance of the resort to my king room suite. Please give awards to the gate keepers, front desk,restaurant kitchen,room service ,valet and the surroundings. Very helpful,cheerful and very informative about the property quickly without going thru any type of itinaries to read. All the staffs provided excellent service and I will come back to this resort to stay and maybe would like to have life time deal.
May 30, 2013
Rated 4 out of 5 by Ed765 Great site and building, a few problems
Westin's new Cape Coral property is in a fabulous location. The attractive building was spotless; the room was large; the restaurant was great. But hotel staff was still learning. The front desk struggled more than once with the computers. Room cleaners forgot to leave items. The gym and pool were disappointingly small. Finally, what's with the square shower heads? Form triumphs over function? Result: way too little water pressure.
April 1, 2013
Rated 1 out of 5 by Funzi Double check your check
My wife brought her visiting parents to Marker 92 for afternoon drinks outside. When an unitemized bill arrived which was clearly too high, they asked for a check that listed their drinks and food (5 drinks and 2 appetizers). The check the waiter then brought had 4 additional items they didn't have. After asking for it be corrected it came back again with an extra item. 3/19/14 4:00 pm, Server 217
March 19, 2014
Rated 5 out of 5 by Sherri800 Loved the screened balcony!!!
The 2 bedroom 2 bath was very spacious. They seem to be built with higher end fixtures. The screened balcony overlooking the marina was my favorite place to relax with breakfast.
May 27, 2014
Rated 5 out of 5 by Tomodore Friendly, good servce,good food, well kept facility
Our stay started off right with a friendly greeter at the entrance and a very pleasant young bellman who actually seemed to like his job and was always smiling. Our room was spacious and comfortable and very clean.
We were with a group and the functions that included food had great service and food.
The views from the rooms are outstanding and the outdoor pool and shopping area and Marina give the property lot of appeal.
December 16, 2013
Rated 5 out of 5 by WL501 Excellent Home Away from home
I was away for a business trip for a week and the Westin Cape Coral was byfar the BEST place I've stayed for business. I booked a 1 bedroom, with full kitchen and washer, living room and dining area. (More than enough room for 1 person) Room was exceptionally clean and very comfortable! I had a good night sleep (after being on the road for 3 days.) - Felt like home.
April 12, 2014
Rated 4 out of 5 by Blondee276 Beautifuly hotel
My husband and I just returned from spending a week at the Westin Cape Coral Resort at Marina Village. We had a one bedroom suite that exceeded our expectations. What a beautiful suite. It had everything we needed for a comfortable stay. We like the outdoor venues too. However, service was really slow at the Nauti Mermaid. We would sit for awhile before anyone approached us to see if we wished to order. They were pretty busy while we were there, but since we couldn't get close to the bar area, we had to wait for someone to come to us. The Marker 92 restaurant was a beautiful space too, however the food there was a little lacking. For the prices they wanted, we expected the food to be 4 star. It was not, more like a 2 or 3. We spent time at the three pools and enjoyed our time at each. Very nice space for visitors. Overall the resort was beautiful, but could have been even better.
February 26, 2014
Rated 3 out of 5 by SREPS needs to be improved to deserve the name "WESTIN"
I don't want to list up every detail which went wrong during our stay. But can say their are a lot. Spoke several times to your German Manager. He has the entire information’s and showed great understanding and offered help as far he could provide considering the local restrictions he faced.. We also received a deduction of one night to compensate our inconvenience. So far we are ok with this action but still disappointed.
January 9, 2013
Rated 5 out of 5 by Jason Great Experience
Every potential challenge that came up was met and overcome by an extremely hospitable and well trained staff. For example, our room wasnt ready at the time of check in, but the front desk made sure that we were satisfied. They even extended our check out time. Also, our neighbors were a little loud and unruly, but the Westin staff addressed the noise. The hotel exceeded my expectations and can't wait to return. Thanks!
May 28, 2013
Rated 5 out of 5 by Nances3355 Exceeded our expectations!
Wasn't sure what to expect, but had high expectations due to it being a Westin hotel. Rooms were clean and nice; loved the screened-in balcony. We couldn't have asked for more attentive staff (registration desk attendants, pool attendants and server Samantha, etc). We will DEFINITELY be back!
May 7, 2014
Rated 2 out of 5 by john71112 design of rooms great but unkept
Had many issues esp in the cleaning of the room grounds and facility were not up to a 5 star rating. the cleaness of the facility was that of a 2 to 3 star quality. My shower had a lot of mold and the room was not clean. We stayed for 9 nights during this time our carpets were not vacumed. I would expect a call from Starwood concerning my poor experiance at the Westin Hotel Cape Coral.
March 14, 2014
Rated 4 out of 5 by Wiggy47 Green...really?
I think the green program is a little weak. Saves time and labor money, but I still had to stand at the door and tell the maid all of the little things I need to refresh the room. Still missed a couple and had to run down to the desk. Then I find no record of my 500 SPG points that I "earned" for being green. The responsibility for getting them should be on the hotel, not on me to ask for.
March 1, 2014
Rated 5 out of 5 by Carolyn Great Hotel!
We love the spacious condos, how clean everything is, the caring management, and friendly staff. It is the nicest place we have ever stayed in Florida.
We recommend getting a better restaurant and an inexpensive water taxi service to Sanibel, Captiva, Pine Island, with bike rentals available at those locations. We also missed the deli at the marina and hope that will be available when we return next year.
February 8, 2013
Rated 4 out of 5 by RACHYGG great property
My stay was great. The experience at the restaurant Markers 92 was excellent, I ordered a well done churrasco frites and in my opinion it wasnt cooked how I had ordered it so I sent it back to the kitchen to be cooked again, my server Lee was beyond excellent, he turned my experience around by offering dessert on the house. Overall flawless stay
April 8, 2014
Rated 5 out of 5 by PanamaZac Absolutely The Best !!!
When we arrived the gentleman at the front desk "Remy" greeted us and treated my wife and I like royalty. That attitude continued with the entire staff for our stay. The room was a two bedroom suite over looking the pool. It was just like something you'd see in a magazine for the wealthy. I would recommend this place to anyone looking for a 5 star hotel. The Marker 92 restaurant was fabulous !
July 23, 2013
Rated 5 out of 5 by DiannaW512 CAPE CORAL'S HIDDEN GEM!!!
Wow! What a fantastic weekend. The resort is five star and beyond!!! I have lived and vacationed in Southwest Florida for many years and never even knew this piece of paradise existed. Thank you Westin for bringing a first class resort to this area. I plan to return again this year for a longer stay in order to experience all that you have to offer. Not enough time to do it all in one weekend!
July 8, 2013
Rated 2 out of 5 by BobbyO Not up to par
There is a serious DIS-Connect with this property. From the moment you arrive through departure you are not sure exactly where you are or where you should be as a guest. The property approach is cold and austere. The entrance/lobby is the same. The staff attempts to be helpful but also experienced a disconnect between departments. The rooms are dirty and not up to Westin standards (i.e.: dust on light fixtures, bathroom fixtures, carpets feel grimy underfoot)......the rooms are awkward as hotel space. It is clear this was not intended to be a hotel. As for the other amenities they were not of interest to me so I can not comment specifically, however once again they were not user friendly or encouraging as you really have to seriously seek their avail. The experience is not up to par for a fine resort/hotel and definitely not what I would expect from Westin. Cold, unfriendly and austere sum it up best.
November 30, 2013
Rated 5 out of 5 by Menace Excelent
Excelent hotel. Restaurants are expensive
May 27, 2014
Rated 3 out of 5 by RioD Noticeable Decline Since Ownership Change
Our last two visits have been somewhat disappointing. This visit, the daily room service was below par. Supplies (e.g., shampoo, soap, coffee filters) were not restocked daily. The restaurant, Marker 92, was a large disappointment. On a relatively slow night, the food orders took an inordinate amount of time to arrive. We will likely be exploring other options next trip to Cape Coral.
May 1, 2013
Rated 5 out of 5 by Kathi5 Awesome Location
Helpful and Friendly Staff
May 27, 2014
Rated 5 out of 5 by 6Aces Service and Quality!
Westin excellence in all aspects. From the quick efficient check-in to handling of special requests including a room change to our final departure. Special thanks to Erica on the front desk for her great sense of humor and service.
Room exceeded expectations. Many thanks to all the staff who made our visit memorable.
April 6, 2014