Rated 5 out of 5 by reinaldo Shagrila Revisited
This was my fourth trip to The Cape Coral Westin since November and I can't wait to go back. My wife and I have stayed in hundreds of hotels and many with spectacular settings,
but this is our SHANGRILA. It is simply the best and a naturalist's paradise. The grounds
are enormous with majestic palms, banyan trees, bougainvillas and preserves creating
a feeling of euphoria. The rooms are magnificent (1 bedroom suite) with a 30 foot lanai. Grant and Michael at the front
entrance make you feel like family and the staff is always upbeat and helpful. The pool
settings are incredible.
March 14, 2014
Rated 2 out of 5 by TexasTony Below Westin standards for sure
Food at Marker 99 was promoted as fine food. Not good at all and very mediocre service. Very disappointed for a $100 meal. Not like other Westins.
Room coffee cups or coffee were not replaced daily. Ice Machine in Fridge did not work. Was told it would be fixed each day and it never happened. TV issues with remote. I never write these reviews, but for a Westin, this place was not up to par. Management needs to know. Expected more.
March 12, 2014
Rated 4 out of 5 by Merri0316 The good and the bad
For the most part, the hotel was great! The room was perfect, I had an amazing view and the majority of the hotel staff was very accommodating and friendly. It was my first time on the west coast of Florida and I went there to enjoy some time for myself and be relaxed since I am extremely stressed and the stay at this hotel was semi-relaxing.
The restaurant attached to the hotel (Marker 92/Nauti Mermaid- Not sure how affiliated it is to the hotel) was beautiful but staff there is very oblivious and acts like they don't see you sitting in their area. Never got served so ended up ordering room service instead.
The only other thing that was not so great was the fact that I received a complaint from guests next door because my dog was barking. Yes, it can probably get annoying...but this is also a pet friendly hotel. And dogs bark, they don't meow so having guests next door that made a lot of loud noises will prompt my dog to bark.
The hotel, being a pet friendly hotel should have maybe put me in a room away from other guests? Not sure exactly how they expect me to control my dog at every moment and not allow him to bark.
However, overall the experience was good. Semi relaxing. Unfortunately not fully relaxing because I was forced to pretty much make sure my dog didn't bark the whole time I was there.
Either way, I would recommend the hotel to friends...I would advise them to leave their pets at home though unless they have one that makes no noise.
March 11, 2014
Rated 4 out of 5 by Stewart8 Great for famalies
The hotel was very nice. We got upgraded to the Mariner Suite which was a real pleasure. Overall service was fair and at times it seemed that the staff were doing us a favor with two exceptions, Anna Marie at the front desk and Grant one of the Bell boys. Anna Marie was one of the most exceptional people we have ever met and couldn't do enough for us. I travel alot and have never had such exceptional service with such a great attitude. She made our vacation truly wonderful and Grant always with a smile was very helpful. Great guy!! The main building was very nice and the other facilities were a little aged, but overall a very good vacation.
March 9, 2014
Rated 5 out of 5 by Snoozinc Wonderful
Thank you so much for a lovely time and beautiful accomodations. As an SPG Platinum member, I was upgraded to the "Presidential Suite," which was spectacular. The view from the second floor was stunning, the Great Horned Owl and her babies were unbelievable. The kitchen was fully equipped so that we were able to cook a delicious meal of local seafood for our family. The beds were totally comfy. We loved every minute of our stay. Thank you!
March 9, 2014
Rated 5 out of 5 by RonaldT Out of the way but worth the drive
This hotel was settled into a quiet estuary with beautiful views of the coast and its own marina. The rooms were over sized with upgraded amenities: full-sized kitchen, dining room table for six, balcony table, even a washer and dryer. About an hour drive to Sanibel island. The resort pool was perfect but it is too crowded they have two others that are quieter. The perfect place to spend a week to unwind.
March 8, 2014
Rated 5 out of 5 by pouchmama Wonderful Room and beautiful setting
We just left your beautiful hotel after a wonderful stay. The room was perfect with a great view from the veranda. The pools were great. Probably the highlight was the Nauti Mermaid open air bar/cafe that we enjoyed each night at sundown. A perfect setting. We will definitely be back.
March 7, 2014
Rated 5 out of 5 by Gerri04 WONDERFUL STAY AT THIS HOTEL 2/23-3/1/2014”
Unfortunately, had to depart hotel earlier than expected due to March 2014 snow storm in N.E, and hotel was booked beyond what I would have had to stay. The hotel earnestly tried to accommodate my extended stay and communicated to me
updates if availability was going to occur - unfortunately they remained booked.
All staff I came in contact with was most courteous and really made me feel welcome. The hotel is BEAUTIFUL, THE FOOD EXCELLENT, AND MY ROOM
WAS KEPT IMMACUATELY CLEAN. Relaxing on the lanai with a very pleasant
view while preparing to go out to dinner ended every perfect day there! I definitely
will return and stay at this property as it exceeded ALL MY EXPECTATIONS!
THANK YOU STAFF OF WESTIN CAPE CORAL. 3/3/2014
March 6, 2014
Rated 4 out of 5 by KYDan Beautiful views, well maintained
Very relaxing views, especially from the pool and restaurant. Great front desk experience at check-in. A little confused on Westin Weekend check-out time. Is it 12:00 or 3:00?
March 3, 2014
Rated 5 out of 5 by Betsy49 this hotel is elegant
my room was very nice and the view was extraodinary
March 2, 2014
Rated 4 out of 5 by Wiggy47 Green...really?
I think the green program is a little weak. Saves time and labor money, but I still had to stand at the door and tell the maid all of the little things I need to refresh the room. Still missed a couple and had to run down to the desk. Then I find no record of my 500 SPG points that I "earned" for being green. The responsibility for getting them should be on the hotel, not on me to ask for.
March 1, 2014
Rated 5 out of 5 by Motorboat Recreational stay
Very attentive staff in all areas.
February 27, 2014
Rated 4 out of 5 by Blondee276 Beautifuly hotel
My husband and I just returned from spending a week at the Westin Cape Coral Resort at Marina Village. We had a one bedroom suite that exceeded our expectations. What a beautiful suite. It had everything we needed for a comfortable stay. We like the outdoor venues too. However, service was really slow at the Nauti Mermaid. We would sit for awhile before anyone approached us to see if we wished to order. They were pretty busy while we were there, but since we couldn't get close to the bar area, we had to wait for someone to come to us. The Marker 92 restaurant was a beautiful space too, however the food there was a little lacking. For the prices they wanted, we expected the food to be 4 star. It was not, more like a 2 or 3. We spent time at the three pools and enjoyed our time at each. Very nice space for visitors. Overall the resort was beautiful, but could have been even better.
February 26, 2014
Rated 3 out of 5 by Toronto90001 overnight in cape coral
hotel was nice. clean. friendly staff. food service was not great. restaruant got our orders wrong, and didn't do anything to correct it - room service was quick and efficient, but quality was poor.
Overall, nice hotel, but very disappointed with food service - not like most Westin experiences.
February 24, 2014
Rated 4 out of 5 by Larry57c A needed Get-a-way
The hotel was very nice with its proximity to the local shops, two restruants, and the harbor. We had a one bedroom that was spacious with a full kitchen, dining room table and living room. Our room was on the end giving us a view to the North and East. The hotel staff was very courteous and helpful and went out of their way to say Hi. Walking and bike paths provided ample room for exercise if you choose not to use the well equiped exercise room. Check in and out were very easy. We would stay again if in the area.
February 23, 2014
Rated 4 out of 5 by Giov list the pattens with picture of bell
The staff is always helpful. The room have beautiful views, and are very clean. The only problrm I encounter is the garage. I do't like having to park on the 3rd level or higher, when I arrive late at night I don't like the garged and no direct access to the hotel. When making turns to access the upper floors there are many blind spots when making the turns.
February 19, 2014
Rated 2 out of 5 by MiamiNena Ran out of money
When you're coming from outside it feels like a grand resort. The downstairs lobby area continues to be nice. When you go up to the rooms, however, you get out in a open hallway that looks like you're about to enter a cheap motel room. Not at all up to Westin Resorts standards. You can't help but feel that the developer ran out of money during the contructions and just left that there. The room is average. No heavenly comfort. The bathroom floor was akwards and sticky. There was no glass doors in the shower, just an old curtain in the small tub. Would never go back. Staff at the restaurant downstairs is pretty friendly tho.
February 18, 2014
Rated 5 out of 5 by vfres1 Dream a little Dream
Back again love Westin Hotel in Cape Coral. Family,Buisness or just getting away.
February 18, 2014
Rated 4 out of 5 by RPE21 Comfortable Hotel
We were visiting the Westin for a conference and the hotel provided a nice comfortable room and easy access to all the conference events. I was put in a very large suite that came fully furnished. It provided plenty of space and was great place to relax after a full day of conference events. The only negative was that the floors were a bit grimy, the deadbolt did not work and there were coffee grinds left over from the previous occupant when I arrived.
February 14, 2014
Rated 5 out of 5 by CLEken The Finest Property I have ever stayed at
I travel many miles and stay in over 50 properties each year...and this hotel is the FINEST hotel I have ever stayed at....A terriffic staff and an exceptionally clean and modern property...I would highly reccomend you stay at this property if you are in the Cape Coral area.
February 13, 2014
Rated 5 out of 5 by DJAF40 Excellent
A definite return stay. The property was well maintained and the room amenities were updated and clean.
February 13, 2014
Rated 5 out of 5 by Tom110 Amazing Staff!
EVERYONE was very hospitable from the moment we stepped foot on the property.
The grounds and harbor were beautiful. The healthy menu selections were great.
Hope to return soon.
Thank you to everyone,
February 12, 2014
Rated 1 out of 5 by glenc Of Mangroves, Dolphins and such
We enjoyed our stay immensely because of the view of the mangroves from our balcony, the view of the boats in the bay, and the view of a dolphin swimming in the bay as we enjoyed our breakfast on the patio of the restaurant.
February 10, 2014
Rated 5 out of 5 by JerBoy Perfect Week!
We loved our week at the Cape Coral Westin! Absolutely everything was perfect, starting with getting upgraded from a regular room to one of the Mariner Suites! Everyone was attentive and the facilites are beautiful! We loved the live music that was provided almost nightly. We would recommend this resort to everyone!
February 10, 2014
Rated 5 out of 5 by vfres1 Hiden Paradise
Hiden getway love hotel over all.
February 10, 2014
Rated 4 out of 5 by chicagollee13 Two thumbs up for this property
Perfect location for a great family getaway.
February 4, 2014
Rated 5 out of 5 by Mukesh Excellent staff and service
Mr. Remy Pary went out of the way when our plans changed unexpectedly . I will like to have the management recognize him for an excellent customer service.
February 3, 2014
Rated 5 out of 5 by dannybuoy Great Place
We had an unexpected hiccup with the maid service, but was nicely resolved by the duty manager.
January 26, 2014
Rated 5 out of 5 by palmtrees4me What an unexpected pleasure!!
Absolutely gorgeous hotel! Couldn't ask for anything better! Very nice experience from the moment we walked in! Staff was so friendly and accommodating! But, nothing is perfect! Our complaints would be the $15.00 a day resort fee (which actually turned out to be $16.95), & the very over-priced restaurant ( I believe it was called 92 Marketplace, or something like that). Also, they tell you about the water taxi to Ft. Myers Beach, but, the problem is, it only departs once a day, @ 9:45 A.M.!! Big letdown!! It is truly beautiful though, and we probably would stay there again.
January 24, 2014
Rated 2 out of 5 by bob88 staff needs training, more maintenace
Would not change rooms, Refrig and sink needed repair. Also, gave incorrect information on use of equipment.
No trip assistant on Monday or Tuesday.
Beach was drop off in AM by boat and pickup once in PM.
January 23, 2014