Rated 3 out of 5 by ilovespainish Breakfast and wifi internet is good
Westin Berlin is pretty much like American style Westin. The hotel is very tradition style in term of the lobby, room, amenities, the pool, and the overall design.
Location is pretty good right on the main tourist attraction areas. Very to easy to access by car, taxi, underground train. From airport cost EUR 20-25.
Upon arrival I check SPG app to see if i get upgrade to a suites. Yes I have got an upgraded to a junior suites but however, when I check in. The front desk told me we upgrade you to a deluxe room. I have asked where my junior suites is. She said it's a 6 levels different of what your room is. I didn't see you book the junior suites. I said I thought I would get the junior suite because I am spg platinum and the app show me the room description: junior suites. Then she check with the back office and come back to me after 5 mintues. I show her the app and it has already changed to deluxe room. She said the junior suites is fully booked just now.
So I went back to my room and check SPG website and the junior suites still available. So they are playing the no suites game like some of the SPG hotels. Disappointed.
The breakfast, wifi and location is good overall.
July 2, 2014
Rated 4 out of 5 by Aviz0 This is a classy hotel
The hotel met almost all of my expectations. It has classy, nice and clean facilities. The only downside is the lack of an Executive Lounge
December 4, 2012
Rated 4 out of 5 by FirsttimetoBerlin Central Berlin
Quite central to all the historical sites of interest. A very comfortable accommodation.
July 20, 2014
Rated 4 out of 5 right in the center of historic berlin
fantastic site right in the center of historic berlin. Short walk to Gendarmenmarkt oder Unter den Linden Boulevard.
June 15, 2014
Rated 5 out of 5 by Mary01 Wonderful hotel with great location
The hotel is excellent with exceptional staff -nothing is to much trouble. The hotel's location is perfect for slightseeing and shopping.
April 8, 2013
Rated 4 out of 5 by SUI292 Nice atmosphere
Very nice Lobby, exzellent but extensive breakfast.
Friedlos Staff, excellent rooms,
Price for Internet and and Sauna mich to high
April 26, 2014
Rated 5 out of 5 by Kay65 Well located
Overall very good, but Wi Fi was over priced. Everywhere else we stayed it was free.
July 21, 2014
Rated 4 out of 5 by jackums69 Good location
Good location with big swanky lobby entrance. Rooms small with large atrium that might not suit everyone without a head for hights
September 5, 2013
Rated 5 out of 5 by Jeff925 Great amenities
The room, the staff, the amenities, and the location make this a great hotel. The design of this hotel is also an added feature.
August 14, 2013
Rated 4 out of 5 by Serenissima Very well located
We enjoyed the hotel because it was so conveniently located for our needs and it offered all the features we enjoy in a hotel.
August 28, 2012
Rated 5 out of 5 by hsommerk 6 days in Westin Grand
Despite street labor outside quiet. Magnificent breakfast, charming personal. Only flop: internet acces via Wlan too expensive
July 30, 2013
Rated 5 out of 5 by rorstarr nice hotel, good location, great breakfast
Hotel had everything i needed. the bar could have been open later but thats just a small thing. there is no gift/sundry shop.
August 8, 2013
Rated 5 out of 5 by munya location
location allowed us to walk to most of the highlights in Berlin that we wanted to see.
also many great restaurants in area
June 15, 2013
Rated 4 out of 5 by Javier Great location
Location can't be beaten. The overall design of the hotel is attractive. It's a good hotel for business or to know Berlin.
August 31, 2013
Rated 4 out of 5 by Ashley1 Hotel's location is great
Hotel does not provide tea and coffee making facilities, Only 1 bottle of water is provided. No toothbrush provided.
December 25, 2012
Rated 4 out of 5 by Gregroeg Great location
The hotel is perfectly located on Friedrichstrasse near Brandenburg and Alexander Platz. Great for a tourism weekend
August 27, 2013
Rated 5 out of 5 by RutyPopo Great Hotel
From check in to check out, everything was great. Service, Staff and room are like starwood properties, great !
March 29, 2014
Rated 3 out of 5 by oubay1 Nice location.
The Hotel has no lounge, no free breakfast, slow internet, and no upgrade, other than that the location is good.
July 2, 2012
Rated 4 out of 5 by FMbs Wundebar! Barring some caveats
Wonderful place and experiences but for
1. No sheets, just the cover to the duvee.
2. No free coffee in the room
May 11, 2013
Rated 4 out of 5 by Moumoute16 Enjoyable hotel
Hotel is ideally located in the center. Amenities are average but the staff is very professional and attentive.
November 21, 2012
Rated 2 out of 5 by Clark2144 A Sheraton in a Building Site - not impressive
We went to this hotel as a two-night treat in the middle of a hectic European vacation - big mistake. Numerous little things added up to a very poor experience:
- the hotel is in the middle of building site and you will have a compulsory 7.30 am wake-up from the pneumatic drills outside, whether you wanted it or not;
- there are no coffee makers in the room meaning you have to pay for morning coffee (after the above wake-up call);
- after a swim in the hotel pool at 9 pm there was no soap, shampoo or conditioner in the showers and the staff offered no help when asked for more;
- there is no ice bucket in the room meaning that you have to pay for room service to bring you ice;
- the room keys failed three times and the last repair took over fifteen minutes after we had been out for a morning run, during which time we were asked more than once if we were sure the key did not work!;
- the hotel advertises the RunWESTIN service but the concierge had never heard of it. In addition, the map we were given was not pocket-sized and the distance was not 8 km (it was nearer 6 km).
Overall, I want a refund of the 20,000 SPG points I paid - it was a complete rip-off by Westin standards.
October 24, 2012
Rated 4 out of 5 by PUBLIUS OVERALL RATING
HOTEL IS WELL MAINTAINED
July 18, 2014
Rated 5 out of 5 by Brandon This hotel has great features
Excellent location, courteous and efficient service and excellent food contributed to an enjoyable stay.
May 27, 2013
Rated 4 out of 5 by Manuel Business Trip
Very nice Hotel in the centre of Berlin. Has great facilities such as a gym. swimming pool and so on.
January 25, 2014
Rated 5 out of 5 by Rlars Perfect
Staff and facilities were great. Not only was the free breakfast unbelievable, the staff was 5 star.
October 27, 2012
Rated 5 out of 5 by avie mr.
The massage was poor, in cramped spaces..the men's and women's locker rooms were small and crowded.
October 16, 2012
Rated 3 out of 5 by AllanMuff English and Service needs improvement
No SPG Recognition at all.
Staffs English skills are poor.
Service at Breakfast was unsatisfactory.
October 4, 2012
Rated 5 out of 5 AS GOOD AS EVER
Another lovely stay at our favourite hotel.
July 18, 2014
Rated 5 out of 5 by megger78 Great stay in the middle of Berlin
was there for 1 night - WOW- great place with fantastic service, great location and the place ...
March 15, 2013
Rated 5 out of 5 by Hamada54 great hospitality
For the last 10 years every time I am visiting Berlin this hotel does meet my expectations .
February 13, 2013