Rated 5 out of 5 by Tyler Why stay anywhere else?
I always stay at this hotel! the staff are great the location is prime and my pug loves it...enough said! The food is amazing and priced way to low in my opinion...pls don't change anything!
January 25, 2012
Rated 5 out of 5 by Dom38 Great place to be
We enjoy going to this hotel because all the personnel are courteous,
They greet us by name and are pleased to see us come back.
Les at reception corrected a mistake in billing right away.
July 25, 2012
Rated 5 out of 5 by salwood Treated like royalty
The room was in excellent location with great views! The entire staff made us feel so special and were so helpful with steering us to local sights. Only wish we could have stayed longer.
September 27, 2012
Rated 5 out of 5 by marie4526 Wonderful facilities and staff
Everyone was super friendly and helpful, from the valet at the entrance to the person who brought a small fridge up to our room. Loved the room and the city views. Great location too.
February 18, 2013
Rated 5 out of 5 by Skipper lovely rooms and staff
Really enjoyed the big tub, heated floors and separate bedroom. Always enjoy the nice linens and comfy beds at Westin. The bar service and food was excellent. Felt very much at home.
March 9, 2013
Rated 4 out of 5 by Garry23 Elevator service
The hotel is a great but it only has one elevator bank for 31 floors. During our stay only one elevator was working and would stop at every floor. It would take forever to get down.
May 7, 2013
Rated 5 out of 5 by drsm Great hotel!
This is a very good Westin! the rooms are spacious and the location is very handy. The staff were all very helpful during our stay. I will definitely stay there again in the future.
September 30, 2012
Rated 5 out of 5 by Miranda Wow - champagne and strawberries
I love this hotel! The staff found out it was our anniversary and sent Champagne and Chocolate Covered Strawberries to our room. We will definately come back next year! Thank-you.
August 26, 2013
Rated 5 out of 5 by njgg Great WiFi
I've stayed at this hotel many times. The location is great and the improved WiFi is excellent.
May 7, 2014
Rated 3 out of 5 by browns33 Room temperature
The room was a little dated. We had troubles with the fan staying on and being noisy; when we turned it off the room became too hot. The furniture was dated and uncomfortable.
August 1, 2013
Rated 5 out of 5 by theprincess The service was phenomenal
All of the staff were super friendly and helpful. They even sent happy birthday platters to my sister and friend upon my request. It was a pleasant surprise for both of them.
October 2, 2012
Rated 2 out of 5 by CADA Need improvement
First hotel I stayed that did not offer free internet. Even Mcdonalds offers this. My TV did not work the first night and no one came to fix it, even after I called twice.
September 17, 2012
Rated 5 out of 5 by BikePeople Great room, staff, location
Very comfortable room; loved the ammenities. Stayed for GranFondo bike ride, the wonderful restaurant staff left energy cookies on our door to get us off to a good start.
September 16, 2012
Rated 5 out of 5 by bluetreedog most excellent stay
as always, westin grand is a most excellent place to stay. while the rooms are top notch with vancouver views, it is the staff who make this hotel stand out from others.
December 12, 2012
Rated 5 out of 5 by Baba99 This is a great hotel
The staff is gracious and friendly. The rooms are spotless and very comfortable. The restaurant has an interesting and tasty menu. I very much enjoyed every moment.
September 25, 2013
Rated 5 out of 5 by Gateway In the heart
Excellent Vancouver location , walk out the door , Yaletown , Gastown , Waterfront and stadiums a stroll away . Too many restaurants to mention , complete variety.
February 6, 2013
Rated 5 out of 5 by diana47 Beautiful hotel helpful staff
We were very pleased with the helpfulness of the staff. Elizabeth at Front Desk and Jesse our waiter for breakfast were very knowledgeable on the area. Efficient
September 19, 2013
Rated 3 out of 5 by C23PO Noisy alley
Working late and had a very early start the next day and decided to stay downtown. Only to be woken up by a noisy dump truck and deliveries from 4am onwards.
November 13, 2013
Rated 5 out of 5 by vg99 Fantastic Expereince
I stayed just for a day but it was an excellent experience. Very convenient central location.
Very comfortable luxurious beds. Great view from high floors.
December 6, 2012
Rated 5 out of 5 by silverref Outstanding Customer Service
Was the suite we got perfect ? No. On a full day of traveling and upon arrival and checked in around 11pm we were given as promised a suite. Where the safe didn't work and mold in the corners of the shower. It was on a lower floor (6) and the next morning at about 5:55am you heard trucks releasing their air breaks, back up buzzers and garbage being dumped. There was also construction being done near by that could also be heard. I brought these problems to the front desk saying is this how you treat "Preferred Starwood guest" where the Clerk immediately got me in touch with the Manager (Vanessa) I explained the problems and told her, "I knew I should have book at a sister property (Sheraton Wall Center)". Where without hesitation Vanessa said please let me call over there and if they have availability and we will move you there, they did. I replied that's great but we have already unpacked and I just wanted to bring these problems it to your attention. Vanessa also said please let us move you to a higher floor. I again replied thank you but if you repair the safe and take care of the shower we will stay in the current room, because we were leaving early the next day. We left for the day. when we arrived back to the room all problems were corrected along with fresh berries, chocolate, and a Pellagrino. But was was MOST AMAZING there was a HAND WRITTEN LETTER from Vanessa, which I kept. That is a lost art in customer service (hand written)and it really made us feel that she was genuinely sorry and was doing everything to make sure our stay was perfect in every way.. Vanessa also included a breakfast voucher and credited our previous days breakfast. The concierge Lisa was also Outstanding from her transportation tips to dining choices.. So what started out as terrible experience turned in to an outstanding stay based on the outstanding customer service we received.
July 9, 2014
Rated 4 out of 5 by RMA1 Comfortable and pleasant - I recommend it
Room is ample and has all necessary amenities.
Hotel is conveniently located for my needs.
Reception and restaurant staff is polite and helpful.
January 18, 2013
Rated 4 out of 5 by Portlander Great room
Great hotel. "CIty noises" woke me up a bit earlier than expected.
May 1, 2014
Rated 5 out of 5 by RUK10 Great Hotel
Very nice hotel with friendly staff, clean rooms, very helpful consierge.
Makes your stay comfortable and your feeling that you are welcome.
May 28, 2013
Rated 4 out of 5 by ChrisfromCaledon High quality as always!
I have stayed at the Westin Grand Vancouver in the past and even years later it is still a high quality hotel! thank you for the service.
December 19, 2012
Rated 5 out of 5 by lance77 The free hotel upgrade was amazing
Receiving free room upgrade is one if the many perks of being an SPG member. I highly recommend staying at this location in Vancouver.
February 18, 2013
Rated 4 out of 5 by Moos Very Good Service
I appreciated the service of all employees overall. I have no hesitation going to this hotel again on my next trip to Vancouver.
October 26, 2011
Rated 4 out of 5 by mpv06 Washroom needs improvement
During my current stay, knob(hot/cold) in washroom was broken. Needs repair.
Just a feedback so that it can be fixed.
June 29, 2013
Rated 4 out of 5 by GC01 Gretat Location
This hotel is located in the heart of it all and is within an easy walk of many Vancouver attractions and activities.
August 27, 2012
Rated 5 out of 5 by clbh Wonderful room. Friendly, helpful staff
The room was on an upper level with a great view of the city. The staff at the hotel was friendly and very helpful.
September 25, 2012
Rated 5 out of 5 by AugustTraveler Great views
Great location with great views.. Cozy suites with great amenities. Strongly recommend this location to everyone..
August 28, 2013