Rated 5 out of 5 by Shadow25 Great Stay
The hotel had some issues with the elevators however they made every possible effort to accommodate the guest that were staying there.
December 16, 2013
Rated 3 out of 5 by MiamiMichael Plumbing Issues
Maybe they were working on the plumbing, but I woke up each morning to the stench of backflow in either the sink or shower.
Room service was also a bit slow and no king bed.
December 9, 2012
Rated 4 out of 5 by Western27 Staff is Excellent
As a weekly guest at the DFW Westin for business, I am always amazed at how the staff personalizes my stay and greets me each week. Each week I am greeted with a "Welcome Back Mr Samis" from each staff member. They even ask how my son is doing in football and this may have just been from a conversation prior that my son plays football.
I would like to recognize 3 staff members from the Blue Fire Grille however. As I am at DFW weekly for work and working late many nights, I frequently dine at the Blue Fire Grille. I have got to know Liam, Robert and Christine as servers. They not only provide exceptional service but they also personalize my dining experience and ensure my needs are met. They know my dining habits (white vinegar on the side for onion rings...its a Canadian thing) to having my beverage to me after a long day within 30 seconds of sitting down. I would like to see these 3 individuals recognized and rewarded for providing exceptional service to a long term and returning guest. They truly make my stay that much more pleasant and make me consider the Blue Fire as a first choice dining option.
October 26, 2013
Rated 5 out of 5 by Sandy56 Lovely
The staff was very accommodating! The room was comfortable especially the bed. The only thing that would make it better is if there was a little refrigerator and microwave!
May 27, 2013
Rated 3 out of 5 by Toothshucker No Maid Service
We had no maid service. We called and reported it mid afternoon. No result. We called again early evening. No result. We asked for towels at least and did receive them.
July 22, 2013
Rated 5 out of 5 by Pedsnurse Amazing stay
This was a return stay, having stayed last month with some issues. This trip was over the top amazing. I am definitely looking forward to the next trip through town.
August 25, 2013
Rated 4 out of 5 by ThOaks Extremely comfortable stay
The hotel is well maintained and the room was extremely clean. It was great to feel that the carpets were actually vacuumed!
The staff were very welcoming and helpful.
December 3, 2012
Rated 5 out of 5 by SAR1 Very Professional Hotel for a Meeting
We had an offsite training at this hotel. Easy access from the airport. The hotel was clean and professional. The restaurant and the food in general were very good.
October 1, 2012
Rated 5 out of 5 by santapoppie DFW - Westin
Due to circumstances, I arrived after 10 PM and I was on the airport shuttle at 5 AM. I was very tired checking in and felt refreshed checking out. I luv the beds.
November 12, 2012
Rated 4 out of 5 by CTrav Excellent Staff
The responsiveness of th staff at this Starwood property is hard to beat. The hotel is a little dated but wel kept. I recommend this hotel and will return........
May 5, 2012
Rated 5 out of 5 by METJCC excellent hotel
Very responsive when my coffee pot wouldn't work.
Very comfortable bed and pillows
They accomodated my need for late check out and an early check it
March 25, 2013
Rated 5 out of 5 by Pattiruns Special Thank YOu
Christine at the front desk is a wonderful example for your organization. she recognizes me when i visit and treats me like a long lost friend. very welcoming!
February 18, 2013
Rated 5 out of 5 by PeternBoston Great place to stay
Staff was warm and welcoming. The facility was excellent. The restaurant provided great service and a delicious meal. I will stay here again WhenI return.
April 4, 2013
Rated 5 out of 5 by Farrell Great Business Hotel
The only thing that could have made it better would be that the Starbucks was not only open for breakfast. All of the staff was very friendly and helpful.
January 12, 2013
Rated 5 out of 5 by PapaO Very Comfortable and Pleasant
I had a really nice stay, room was comfortable, ease of parking, at no charge might I add, very friendly staff, and great meeting rooms.
October 21, 2013
Rated 1 out of 5 by DallasFortWorth Convenient but so many issues . . .
While all of the staff were very kind and apologetic for the many mishaps - it made my three days a little difficult to recommend this hotel.
September 22, 2013
Rated 5 out of 5 by Ellen50 Excellent Service
Everyone was very, very accomodating and made you feel welcomed and appreciated from the Front Desk, Maid Services, Bartenders, Wait staff, etc.
June 3, 2013
Rated 3 out of 5 by JDance Get out with no sleep
I was refused late check out, though it was granted to others in my group.
LOUD MUSIC made sleeping on the 8th floor nearly impossible.
September 30, 2013
Rated 5 out of 5 by olann Great Bed!
Very nice hotel! Very convenient to airport and to the Texas Motor Speedway!
Bed and shower were to die for! Will definitly stay there again!
April 15, 2013
Rated 4 out of 5 by WillieWonkaIP A good hotel for travel via DFW airport
The Westin DFW is a good choice for traveling via the DFW airport. The shuttle service is outstanding and the room was clean and comfortable.
August 13, 2012
Rated 5 out of 5 by billten Always feel at home
IMO the Westin hotels are the best. If i can persuade my CFO to pay the rate i will always stay with you. I've never been disappointed.
September 11, 2013
Rated 5 out of 5 by uneek Great Stay!!!
All the staff made us feel well cared for. Misty helped me several times by answering my questions with a smile. Thanks for a lovely time.
August 8, 2012
Rated 2 out of 5 by Allen097987 Disappointing
The room was noisy even though I specifically ask for a quiet room. No shampoo and conditioner. Just not what I have expected for Westin.
August 3, 2012
Rated 5 out of 5 by RMALTEZ What a surprising excellent customer service
I was impressed with the caring staff.
The experience of having the hotel pay me a cab once the shuttle to CHC was late was outstanding
April 22, 2013
Rated 3 out of 5 Somebody entered my room
Somebody unlocked and opened my door while I was in tithe bathroom. When I said hello the quickly closed the door and went away.
September 13, 2013
Rated 4 out of 5 by Dbob This hotel was great.
The location for access to DFW and surrounding restaurants was excellent. The staff was outstanding and the room was very clean.
September 1, 2013
Rated 5 out of 5 by Pattiruns Great front desk
Christine is a happy and helpful face i see when i walk in the lobby a few times a year!
thank you for having her on your team.
September 24, 2012
Rated 5 out of 5 by vlewis Wonderful stay
My daughter and I enjoy everything about the hotel the restaurant the comfort of the room we would highly recommend this hotel
March 11, 2013
Rated 5 out of 5 by Carl52 Excellent location with great service
A most enjoyed experience again at the Dallas Westin! The facilities were in excellent condition; the staff was outstanding.
February 11, 2013
Rated 5 out of 5 by DFHoppin Outstanding staff!
Every staff member went out of his/her way to proactively engage guests and meet needs. Excellent experience. Will be back!
September 7, 2012