Rated 2 out of 5 by SPGPlat2014 Typical airport hotel
Tired, a bit run down with indifferent staff. Even as. Lifetime Platinum this property wouldn't be on my top 20 list next time I'm in Dallas.
July 25, 2014
Rated 4 out of 5 by cooper The staff
Brandon and Bradly did a wonderful job helping us with every request. Bradly even printed out our boarding passes' for us. When in the area we will be your guest's. Thank-You very much
January 21, 2013
Rated 5 out of 5 by DeloresK This hotel offers all the comforts of home and very friendly staff.
I especially appreciated the healthy food selections at reasonable prices. The location was convenient and free parking appreciated. The shuttle to and from the airport was convenient.
May 3, 2013
Rated 5 out of 5 by gm4010 Mrs.
Great Hotel and service. The beds were very comfortable. And the view of the airport was very nice and the fact that you couldn't hear them coming in but could watch them was so fun.
July 23, 2013
Rated 5 out of 5 by ktsf Great Stay in Dallas
The place was great, the breakfast at the hotel was delicious. Only downside is that in the morning you can hear the planes flying overhead. Loved that you could rent workout gear!
December 16, 2012
Rated 2 out of 5 by BHBHBH Fine but
Overall a good hotel in good shape and convenient location to DFW.
My room had some issues. Shower didn't work. Outlet at desk would not hold the computer plug, kept falling out.
July 1, 2012
Rated 5 out of 5 by Mom5 Service above and beyond
Thank you to the staff of The Westin for finding my daughter's Ipad she left in the room, keeping it safely, and mailing it to her home. Great stay, great hotel, great service.
May 5, 2013
Rated 5 out of 5 by T0317 Best stay for SPG
I have stayed at SPG properties all over the world. The Westin DFW is hands down the most welcoming. I commend the management, but mostly the staff for their friendly demeanor.
April 3, 2013
Rated 3 out of 5 by MiamiMichael Plumbing Issues
Maybe they were working on the plumbing, but I woke up each morning to the stench of backflow in either the sink or shower.
Room service was also a bit slow and no king bed.
December 9, 2012
Rated 5 out of 5 by Sandy56 Lovely
The staff was very accommodating! The room was comfortable especially the bed. The only thing that would make it better is if there was a little refrigerator and microwave!
May 27, 2013
Rated 3 out of 5 by Toothshucker No Maid Service
We had no maid service. We called and reported it mid afternoon. No result. We called again early evening. No result. We asked for towels at least and did receive them.
July 22, 2013
Rated 4 out of 5 by ThOaks Extremely comfortable stay
The hotel is well maintained and the room was extremely clean. It was great to feel that the carpets were actually vacuumed!
The staff were very welcoming and helpful.
December 3, 2012
Rated 5 out of 5 by Pedsnurse Amazing stay
This was a return stay, having stayed last month with some issues. This trip was over the top amazing. I am definitely looking forward to the next trip through town.
August 25, 2013
Rated 5 out of 5 by SAR1 Very Professional Hotel for a Meeting
We had an offsite training at this hotel. Easy access from the airport. The hotel was clean and professional. The restaurant and the food in general were very good.
October 1, 2012
Rated 5 out of 5 by santapoppie DFW - Westin
Due to circumstances, I arrived after 10 PM and I was on the airport shuttle at 5 AM. I was very tired checking in and felt refreshed checking out. I luv the beds.
November 12, 2012
Rated 4 out of 5 by CTrav Excellent Staff
The responsiveness of th staff at this Starwood property is hard to beat. The hotel is a little dated but wel kept. I recommend this hotel and will return........
May 5, 2012
Rated 4 out of 5 by Western27 Staff is Excellent
As a weekly guest at the DFW Westin for business, I am always amazed at how the staff personalizes my stay and greets me each week. Each week I am greeted with a "Welcome Back Mr Samis" from each staff member. They even ask how my son is doing in football and this may have just been from a conversation prior that my son plays football.
I would like to recognize 3 staff members from the Blue Fire Grille however. As I am at DFW weekly for work and working late many nights, I frequently dine at the Blue Fire Grille. I have got to know Liam, Robert and Christine as servers. They not only provide exceptional service but they also personalize my dining experience and ensure my needs are met. They know my dining habits (white vinegar on the side for onion rings...its a Canadian thing) to having my beverage to me after a long day within 30 seconds of sitting down. I would like to see these 3 individuals recognized and rewarded for providing exceptional service to a long term and returning guest. They truly make my stay that much more pleasant and make me consider the Blue Fire as a first choice dining option.
October 26, 2013
Rated 5 out of 5 by METJCC excellent hotel
Very responsive when my coffee pot wouldn't work.
Very comfortable bed and pillows
They accomodated my need for late check out and an early check it
March 25, 2013
Rated 4 out of 5 by Ann212 This hotel has great customer service.
Everyone I encountered was very friendly, helpful, and made me feel very welcome at the hotel!
August 4, 2014
Rated 5 out of 5 by Pattiruns Special Thank YOu
Christine at the front desk is a wonderful example for your organization. she recognizes me when i visit and treats me like a long lost friend. very welcoming!
February 18, 2013
Rated 5 out of 5 by okiememe JW International conv.
Everything was great! Check in and check out very fast. Excellent staff! Very comfortable rooms. Thanks for taking care of us.
July 2, 2014
Rated 5 out of 5 by Farrell Great Business Hotel
The only thing that could have made it better would be that the Starbucks was not only open for breakfast. All of the staff was very friendly and helpful.
January 12, 2013
Rated 5 out of 5 by PeternBoston Great place to stay
Staff was warm and welcoming. The facility was excellent. The restaurant provided great service and a delicious meal. I will stay here again WhenI return.
April 4, 2013
Rated 5 out of 5 by Lynne19 This hotel is very relaxing
The staff is fantastic.. You aren't just a number to them... They remember you personally
July 30, 2014
Rated 5 out of 5 by Ellen50 Excellent Service
Everyone was very, very accomodating and made you feel welcomed and appreciated from the Front Desk, Maid Services, Bartenders, Wait staff, etc.
June 3, 2013
Rated 4 out of 5 by e2014 title
The check-in process was pleasant with fun staff.
August 15, 2014
Rated 4 out of 5 by WillieWonkaIP A good hotel for travel via DFW airport
The Westin DFW is a good choice for traveling via the DFW airport. The shuttle service is outstanding and the room was clean and comfortable.
August 13, 2012
Rated 5 out of 5 by olann Great Bed!
Very nice hotel! Very convenient to airport and to the Texas Motor Speedway!
Bed and shower were to die for! Will definitly stay there again!
April 15, 2013
Rated 1 out of 5 by DallasFortWorth Convenient but so many issues . . .
While all of the staff were very kind and apologetic for the many mishaps - it made my three days a little difficult to recommend this hotel.
September 22, 2013
Rated 5 out of 5 by uneek Great Stay!!!
All the staff made us feel well cared for. Misty helped me several times by answering my questions with a smile. Thanks for a lovely time.
August 8, 2012