Rated 1 out of 5 by Brad05 Hotel needs better maids.
My family and I stayed at the resort this weekend we had booked a two night stay and only spent one night. Upon arrival the check in staff was helpful and pollite.They informed us that the large pool shown in the pictures was located in the residential section of the resort 2-3 blocks away and "it's a nice little walk past the parking lots". We received our keys and proceeded to our room that's when everything went weird. We walked in the room to find the pillows stacked on the bed with no pillow cases all the resort's literature was spread out on the bed and the kitchenette area was all disorganized. I went to call the front desk and the phone didn't work. After calling the 800 number to get the front desk they informed me that they would send up a maid not move me to a properly cleaned and ready room. I caught a maid down the hall and she fixed the pillows and literature and gave us bottles of water that were complimentary (later charged $4 for). Her boss showed up and gave us a free breakfast we thought everything was ok. Later that night my wife then finds a dirty glass in the bathroom, the disposible coffee cup had stains and the closet floor was dirty. An hour after getting into the room, a cleaning crew shows up to clean the room. When we told them it had already been cleaned and that we had already checked into room, they seemed confused but left. We never heard from a manager or the front desk again. We left the next morning and found much cleaner accomadations and wasted the last night of the reservation. Hospitality at this westin needs help.
December 30, 2013
Rated 5 out of 5 by mimi2 Highly recommended for peace and quiet
Isolated from crowds and traffic, serene environment. Food was excellent. Boat ride to Fort Myers is a great way to spend the day. We had a 2 bedroom apartment which was impeccable and complete with amenities.
December 25, 2013
Rated 5 out of 5 by AaronHarleyBailey Absolutely THRILLED!
With nearly 1,000 nights in SPG hotels around the world, I have seen a lot of properties and had both good and not so good experiences. This property blew me away in every way. This is easily the best SPG experience I've had in Florida all around. From the valet, to the front desk (Remi), to the F&B team (George), to the room quality and SPG recognition/ upgrade…on every level this property has exceeded my expectations (and I can be a little picky). I was in a 2-bedroom suite and just couldn't be any happier with the service and atmosphere and quality of this hotel. SO HAPPY! It's worth whatever room rate they charge for this kind of service, professionalism and quality. WAY TO GO, Westin Cape Coral! You are easily the best SPG hotel in Florida in my opinion. And big thanks to Dan on the Ambassador team with Brenda for the help today. We were trying to chose between ANY SPG hotel in Florida that could make for a special holiday and this one over-delivered in every way. THRILLED, and highly recommend this hotel!
December 24, 2013
Rated 5 out of 5 by Tomodore Friendly, good servce,good food, well kept facility
Our stay started off right with a friendly greeter at the entrance and a very pleasant young bellman who actually seemed to like his job and was always smiling. Our room was spacious and comfortable and very clean.
We were with a group and the functions that included food had great service and food.
The views from the rooms are outstanding and the outdoor pool and shopping area and Marina give the property lot of appeal.
December 16, 2013
Rated 5 out of 5 by Ranric19 Beautiful Secluded Resort
We stayed at the Westin Cape Coral Resort as a weekend getaway celebrating a birthday. We were very impressed by the design, comfort and quality of the entire resort. There is a great heated pool, fitness room and 2 restaurants attached to the hotel. Other pools and recreation activities are accessible by a 5-10 minute walk or bike ride (the resort rents bikes). The hotel overlooks a marina. There are shops and an additional restaurant at the marina. There is a rotary park/nature preserve within walking distance. The marina offers a water taxi to Ft.Myers Beach and Sunset Cruises. The rooms are spacious and comfortable, like most Westins. Most of the staff were ultra-friendly and helpful. The only reason I did not give 5 stars for room cleanliness was due to dirty drinking glasses and tile floors in the entry area. The reason for only 4 stars on the staff has to do with one waitress at breakfast.
Our room rate included breakfast. When we arrived, we found out it included an $18 credit toward breakfast for each of us. Their breakfasts are pricey and a-la-carte, easy to go over $18 pp. Also, when presented with an all-inclusive guest, the restaurant automatically adds a 20% gratuity to the entire bill. I didn't have a problem with this the first morning when our server Patrick was excellent and deserved the generous tip. The second morning, we had a breakfast server named Linda. She plainly was not interested in listening to our order and checking back with us periodically. It was the kind of service where she slams something down on the table and turns her back and leaves before I could take a breath, let alone comment. I asked for water, she brought me coffee. I asked for extra crisp bacon and got under-cooked bacon (I could tell she didn't write it down when I requested it). Giving her a 20% tip really irritated me.
December 16, 2013
Rated 5 out of 5 by Anthony2013 The staff was exceptional
My wife and I had a fantastic time! We were celebrating our 10th Wedding Anniversary and the staff was super! The rooms are large and very inviting, and the views from our room and around the resort are fabulous!
December 15, 2013
Rated 4 out of 5 by CRYSILS Great place to stay
Very clean and spacious. Surrounding scenery was beautiful.
December 10, 2013
Rated 5 out of 5 by reinaldo A Hidden Gem "Shangrila"
My wife and I have travelled extensively and in many beautiful hotels all over the world.We viewed the website and thought the hotel and setting couldn't be that beautiful. It was ten fold beyond our expectations and we agree that it is the most beautiful and peaceful setting we have ever experienced.
Ron and Claire
December 4, 2013
Rated 5 out of 5 by traciria Four Day Getaway
We decided a week prior to take a long weekend and were thrilled to find availability at the hotel. We arrived on Friday and departed Monday and everything about our stay was wonderful!
December 4, 2013
Rated 5 out of 5 by chrissied Excellent hotel!
This is a beautiful hotel! The staff could not have been nicer. Anything you need they were right there with it. Beautiful and comfortable room. Will definitely stay here again!
December 1, 2013
Rated 2 out of 5 by BobbyO Not up to par
There is a serious DIS-Connect with this property. From the moment you arrive through departure you are not sure exactly where you are or where you should be as a guest. The property approach is cold and austere. The entrance/lobby is the same. The staff attempts to be helpful but also experienced a disconnect between departments. The rooms are dirty and not up to Westin standards (i.e.: dust on light fixtures, bathroom fixtures, carpets feel grimy underfoot)......the rooms are awkward as hotel space. It is clear this was not intended to be a hotel. As for the other amenities they were not of interest to me so I can not comment specifically, however once again they were not user friendly or encouraging as you really have to seriously seek their avail. The experience is not up to par for a fine resort/hotel and definitely not what I would expect from Westin. Cold, unfriendly and austere sum it up best.
November 30, 2013
Rated 3 out of 5 by Maureen5 Cleaning Crew needs improvement
As i checked into my room I felt the room was not clean. My bathroom sink had small ants in it during my entire stay. I was missing towels . My room was not cleaned Wed or Thursday because the maid came at 5:00pm which I find unacceptable.
November 25, 2013
Rated 3 out of 5 by jrse Hotels needs some improvements
water softener over softens, water pressure is horrible, shower lacks any umph, check in is too long and confusing a process( this has been a consistent experience with me staying at this location)- staff does not listen to requests like lower floor near elevator as an example, very stingy on upgrades ,
November 18, 2013
Rated 5 out of 5 by DJRK FANTABULOUS
OMG this place is just fantastic. The room, my goodness the room it was beautiful, the bed SO comfy, the view (12th floor) spectacular, the balcony huge it was an amazing time, can't say enough good things. If you're ever in the Cape Coral area check this place out, the restaurants are great, everything was spectacular. We had a phenomenal time and recommend this Westin highly!!
November 18, 2013
Rated 5 out of 5 by Robmar85 Excellent stay
My husband and I traveled to Ft Myers with my dad and sister for a family party. We were very happy with our 2 bedroom suite and all that the resort offered. My sister enjoyed the lap pool while my husband and I enjoyed the fitness room. We also enjoyed a great bike ride as bikes were available right on sight. The staff was friendly and helpful. We ate at the outdoor bar one night and the staff was friendly, the service quick and the food very good. We will definitely stay here again and highly recommend The Westin Cape Coral
November 13, 2013
Rated 5 out of 5 by PasoFino Awesome Hotel and Location
This property has a beautiful location. Everything is new and in excellent condition. Staff are caring and attentive to your needs. This is a hidden gem that you should consider above all the others!
November 11, 2013
Rated 4 out of 5 by Connie2 Relaxing getaway
Our stay at the Westin Cape Coral was wonderful. We would like to send a special thank you to Taylor at the front desk. She was so friendly and accomodating. It made our stay even better.
November 10, 2013
Rated 5 out of 5 by Jcool Great feature
My stay was more than I expected along with the beautiful landscape made my stay even more enjoyable. I hope to return in the future and have stayed at other Westin and each time has been a great experience.
November 7, 2013
Rated 5 out of 5 by Coolhand1 Outstanding accommodations
This was one of the most comfortable and scenic Westins that I have ever stayed in. The pictural representation on line was true to the experience. Well appointed rooms and an amazing view to top it off!
November 5, 2013
Rated 5 out of 5 by alvill westin weekend rocks!
the special promotional westin weekends (late 3pm checkout) is a fantastic idea. On Saturday a cold front came and the weather was overcast, windy, and occasional rain. Normally this would have ruined my plans of doing nothing poolside during my getaway. Sunday was picture perfect weather and instead of packing and checking out, we spent the morning poolside, catching rays and enjoying lunch at the nauti mermaid. Thank you westin for this great idea. A win / win for all. My weekend saved and extra money spent at the restaurant and bar! Keep the good ideas coming.
November 4, 2013
Rated 5 out of 5 by PamandJim An Awesome Westin Experience
My husband and I are Starwood Owners and have experienced many wonderful Westin hotels. Our stay here in Cape Coral is now on the top of our list. Welcoming staff, outstanding friendly service, and beautiful, quiet location. The rooms and views are amazing Actually, we loved this place so much that we extended our stay for two more days. If we could, we'd stay a month!! Much to do in the area as well. It's a piece of paradise and we will definitely be back!!
November 3, 2013
Rated 5 out of 5 by ALLENB Westin Marina-11/3/13
We were very pleased with our recent stay and vacation at the Westin Marina. From check-in to check-out all the staff we came in contact with was very friendly, helpful and positive in their interaction with us. The unit was lovely and well appointed. We will look forward to returning in the near future.
November 3, 2013
Rated 4 out of 5 by Dooree room supplies
When we checked there was only 1 bath and 1 hand towel and no soap at the smaller sink. I got the towels from a housekeeper nearby.
October 28, 2013
Rated 5 out of 5 by TEB1152 A Wonderfully Relaxing Visit
This was our fourth stay at the Westin Cape Coral this year. We planned to stay two nights, but we were so delighted by our stay that we extended our stay by another night. We would have extended longer had it not been for a business commitment at home.
Westin Cape Coral is one of the most relaxing resorts that we have visited. It has a great setting that provides spectacular sunsets. We had wine and dinner at the Nauti Mermaid each night that we were there. The relaxing atmosphere carried over to the other guests at the Nauti Mermaid. Everyone was so friendly without being intrusive.
We want to compliment Taylor, the front desk hostess who greeted us upon our arrival. She remembered us from our stay in July and treated us like both long-lost friends and valued guests.
We had the opportunity to meet Mr. Ashton, the general manager. He is a gentleman, and we shared thoughts on a number of Westin properties that we have visited.
I have my own business, and I generally work from home. I am expecting a surge of work over the next few months, and we have decided to take my computers, large monitors, and reference material to the Westin Cape Coral and use it as an office away from my home office.
Great property and great staff. Can't wait to return.
October 22, 2013
Rated 3 out of 5 by TheRECoach Breathtaking Ambiance - Appetite Killing Food and Beverage!
This hotel is situated away from everything, which for a relaxing ambiance is spectacular, but when it comes to being "Trapped" as far as eating and drinking is concerned, it was a "Curse"! Unlike the breathtaking grounds, the Restaurant and Bar were a step below "McDonalds", which we would have killed for after eating not once, but twice, at the Restaurant downstairs.
The food was not only seriously lacking in creativity, but even when the food was horribly undercooked, and badly prepared, they still charged us for it! Basically saying "Too bad, so Sad"! We told them it was horrible (Three Times) and they just said said "Sorry" and put it on the bill anyway???
IN THE RESTAURANT & BAR ONLY .. Customer Service was atrocious ... IN THE HOTEL ITSELF, it was outstanding!
If you have the ability to pack a lunch and dinner for yourself, in a cooler, then check this place out...it's lovely. If you will need to eat there, well then, just don't go!
October 18, 2013
Rated 5 out of 5 by susan2813 Great Staff
Jennifer Walla could not have been more professional or helpful...excellent employee...
October 18, 2013
Rated 5 out of 5 by Darrellfla Great facility, great location
Love this hotel, nestled in a quiet waterfront location in Cape Coral. Check in was a little slow, but the room, facilities, restaurant and pool are top notch. Great weekend getaway, and close to everything in the Cape Coral/Fort Myers area. Fourth stay here.
October 12, 2013
Rated 5 out of 5 by Paul05 The staff are fantastic!
The staff went above and beyond in every aspect of our stay.
October 10, 2013
Rated 5 out of 5 by MAP6 staff
the hotel staff was excellent and ready to take care of all your needs.
October 7, 2013
Rated 4 out of 5 by raykat01 Tarpon Pointes
This is an excellent place for s "staycation"
October 7, 2013