Rated 5 out of 5 by camel2 Nice hotel
excellent, long walk to the rooms
August 17, 2014
Rated 5 out of 5 by mysharona Helpful friendly staff. Beautiful facility.
We found your staff to be extremely polite and informative. We have visited other resort hotels in the area. Yours is by far the best.
September 8, 2013
Rated 5 out of 5 by dick718 This hotel has a great location
Wonderfully located at the base of the mountains. Quiet atmosphere and a great golf course. Loved the services provide by everyone.
March 8, 2014
Rated 5 out of 5 by Asterix51 Where's my statement?
I had hoped to get my statement emailed to me so I could turn it in to my employer. I have not seen the bill. Can you help?
August 14, 2013
Rated 5 out of 5 by Jade7611 This hotel has great features
The staff went beyond my expectations in making me feel welcome. The newly remodeled rooms were well done and comfortable.
December 7, 2013
Rated 5 out of 5 by WeekendWarriors Simple Family Fun!
Easy place to take the kids. Pool is family friendly and the slide was a big hit!
July 8, 2014
Rated 1 out of 5 by GANZ Watch out for AZUL
Service was not good and food was inconsistent. Raw salmon the first time and worse the second. Really disappointing..
July 15, 2013
Rated 5 out of 5 by relaxenjoy Beautiful
Beautiful resort. Loved everything about it. Felt like a luxurious resort. Great location. Would come here again.
April 3, 2014
Rated 3 out of 5 by Springmielies many features out of order
The table lamp head board lamps and extractor fan in the bathroom did not work
granted it was newly renovated but???
July 15, 2013
Rated 5 out of 5 by Mountain2 This hotel is outstanding
This hotel has everything that a resort should have including a beautiful view of the mountains.
May 12, 2014
Rated 4 out of 5 by NMRobin This is our "Go To" Resort
We love this hotel, very relaxing, great golf, Spa is a must. Everything you would want in a resort!!!
August 12, 2013
Rated 5 out of 5 by JV7844 Great resort with spectacular views.
We enjoyed the city and Mountain view that this Resort had. Kids enjoyed the pool and slide.
May 5, 2014
Rated 5 out of 5 by DGPatti Sweetest Day overnight for concert
impressive view & scenery, spacious rolling hills, beatiful architecture, relaxing atmosphere
October 23, 2013
Rated 5 out of 5 by Raejay1 Wonder place to stay
Room decor has been refreshed, property is beautiful. Nice place to stay....
May 30, 2014
Rated 5 out of 5 by rock60 The Staff members are all amazing!
Thank you for your smiles and friendly staff.
Please tell all your staff they were amazing!
February 12, 2014
Rated 4 out of 5 by professorshorthair Perfect location, nice facilities
No location could be better than this, and the rooms and exercise facilities are first rate.
October 14, 2013
Rated 5 out of 5 by Sunshine60 This hotel was way more than anticipated
Beautiful setting, courteous staff, comfortable rooms, what more could you ask for.
May 2, 2014
Rated 5 out of 5 by preview Thank you
The concierge, Jose Flores, was very helpful, knowledgeable, and courteous.]Thank you
December 5, 2013
Rated 4 out of 5 by Breeze14 Beautiful Hotel
Great hotel but certain areas could definitely work on customer service.
July 7, 2013
Rated 5 out of 5 by Pooh62 great getaway
Always a great place to get away and unwind, very quite and relaxing
November 17, 2013
Rated 5 out of 5 by Rbdj Great golf course
Had an outing there with our conference. Staff was great.
April 2, 2014
Rated 5 out of 5 by MMK42 Luxurious
What a beautiful property. We will definitely be back!
August 26, 2013
Rated 5 out of 5 by Mel5325 Great Place for families
Loved all the family friendly events at this resort!!
September 3, 2013
Rated 5 out of 5 by klr6 Beautiful Hotel
Beautiful place. Very relaxing. Great staff. A++
March 2, 2014
Rated 5 out of 5 by bob9 La Paloma
Loved the upgrades to the room and pool area.
August 22, 2013
Rated 4 out of 5 by Lynn74 Nice redo
The upgrades since my last stay were nice
August 3, 2013
Rated 5 out of 5 by P51A Great Resort
Outstanding Staff and Accommodations!
February 25, 2014
Rated 4 out of 5 by BaoN2013 Recent stay in Tucson
This recent stay at the Westin La Paloma was the first time in 6 years. We were there for a conference. Immediately enter the hotel lobby, I felt something "new" and difference, but couldn't pin point what it was until we entered our golf course view room. The room was nice and appeared NEW! We later on found out that the hotel recently had a major "face lift" and it showed!!!
A few things that I wish could have done differently: I was there for a conference. The rates included the resort fees. However, I wish the front desk personel told me about a "one device allowed per room per day" after giving me be code and told me "the charge will be taken off at the end when you check out" instead, I had to pay extra Internet fees because I used the wifi for both my phone and laptop. LaStly, the "green program" was a big disappointment. We charged some small items at the bar and thought that they would be deducted during checking out for participating in that "green" program. We found out that "oh no, some one should have give you a voucher daily ! Well, we did not receive any voucher, and no one offered them to us. Although those chaeges were small, but I felt the resort didnt live up to my expectations for not being transparent to us about those charges.
July 5, 2013
Rated 5 out of 5 by Mdacckc Wt hotel
Excellent hotel and location
March 9, 2014
Rated 3 out of 5 by Shah81 Nice hotel, poor staff
This is a nice facility. Pretty views and great golf course. Sometimes rates are reasonable too. This is my favorite property in Tucson, despite the cons:
the staff could honestly care less. They don't care that there is a lack of vending machines on site and that the only thing you can order overnight from room service is expensive dessert. More than once my room wasn't made upon check in. The staff pretends like you're twisting their arm, personally, like taking their salary, to get late check out (except on Sundays).
Room service applies a three dollar fee and 19 percent room service, which is more than expected at fine restaurant. And yet still, room service leaves a tip space on their receipt and they hover over you while you're signing the bill. Be careful or you just tipped like 40% plus $3.
The bartenders close down the bar, even when crowded, often as early as midnight on a Saturday. While the patrons are getting warmed up. And be careful not to take a private shuttle from the hotel (instead of a cab): we once paid $50 for a three mile ride because it was a "private shuttle," which we didn't know until settling the bill. To console us, the hotel gave us a free breakfast coupon, at 3 am, not good for lunch, and not good to cover the wild gratuity or mysterious fees.
Speaking of fees, your hotel rate will be approximately 40% higher when you sign the smoke clears.
August 24, 2013