Rated 5 out of 5 Thank You
This was a great stay. We were in town to visit
Disneyland and though it was a little drive, it was worth staying at the hotel. Sometimes your need is met so well that convenience driving is over-ruled with comfort, and satisfaction.
February 20, 2013
Rated 2 out of 5 by bradh2 Not well organized
I was disappointed with the overall organization of the hotel. First, as a frequent SPG guest, my check-in time clearly stated 3pm. However, arriving to the hotel at 4:30pm, I was told that I would need to wait for my room - and that I would be receiving an "upgrade". I asked how long - and she said up to an hour (and they would call me when it was ready)! This was extremely disappointing for two reasons - first, I was with my 3 year old coming back from the beach; and second, I needed to meet some friends for an early dinner and needed time to get both myself and my 3-year old ready. After waiting about one hour (trying to entertain a 3-year old in the lobby), I approached to ask if my room was ready - and it was, they had simply failed to call me. During my one-hour wait, they held my luggage and told me it would be delivered to my room when my room was ready. Again, after arriving to my room, I had to take the initiative to ask for my luggage to be delivered....
Best of all - after the delay (past 5pm); my room was not an upgrade - standard two queen.
August 4, 2013
Rated 5 out of 5 by Vinnie Excellent hotel and excellent location
This is a beautiful hotel. I felt very comfortable and at home soon as I walk through the doors. Check-in was a breeze and I stayed an extra night! I especially loved the walk-way to South Coast Plaza. The best shopping center!!!!!
November 13, 2011
Rated 5 out of 5 by Sonyainky Didnt want to leave
This hotel was wonderful!!! Every person we encountered was very friendly and helpful. The beds were like sleeping on clouds and the rain shower head was a spa on its on. We absolutely loved this hotel. The location was great too!!
November 1, 2012
Rated 5 out of 5 by arnold61 Our Stay Last Night
This was a terrific experience. Our son graduated from UCI this morning, and we stayed with you so that we could be on time to the graduation.
The room was lovely.
The service was terrific.
The restaurant for breakfast was great.
June 14, 2013
Rated 5 out of 5 by shutter075 Excellent, as always!
Always top notch and comfortable. The closest I feel to home when I am traveling. The staff are always friendly and accomodating. The rooms are always very clean, and the location is very convienient to lots of food and shopping.
September 18, 2012
Rated 5 out of 5 by JoCar Comfortable rooms; great beds, pillows.
The hotel provided a comfortable and relaxing setting for a 3-day conference. Proximity to arts, performance center, upscale shopping and restaurants was a plus. Cordial, helplful staff in all areas including Pinot restaurant.
July 28, 2013
Rated 2 out of 5 by Nrssmile7499 Disappointed
The chair in the room had an odor. The tv has an image burned ino the screen and the remote did not work. The room service button on the phone did not work.
The staff however is impeccable. From the front desk to room service.
February 17, 2013
Rated 5 out of 5 by ribish0526 Great Customer service
I had an excellent stay that began with an excellent reception. The gentleman that checked me in was one of the best I've had. I wanted to give him one of those Excellent Service cards I received, but I did not have on on me.
May 28, 2013
Rated 4 out of 5 by travel3049 Right across from South Coast Plaza
If you want to go shopping this is the place to stay. You can walk right across the street to the mall. The room was clean. I am a platinum member I was upgraded which is always nice. The staff was very friendly and helpful.
June 18, 2012
Rated 5 out of 5 by CindyB Had a meeting
I was very pleased with the food and the hotel staff. I was most pleased with the attention we received. Special commendation to Osvaldo-the staff member assigned to us and to Tina, the conference services person. Excellent!
September 27, 2012
Rated 5 out of 5 by Jingleweed Saturday Getaway
Had trouble logging into my account on the web and called instead. Got a great rate plus they re-instated my gold level plus gave me a $75 dinner credit (gift card) plus half-off parking. Great deal and had a great time.
July 25, 2012
Rated 4 out of 5 by Demon2332 Upgrade air conditioning
Overall stay was good except all 4 of our rooms were extremely hot. The air conditioning felt like a swamp cooler. It took 4 hours to get the room to 78 degrees. Went down to the bar to wait for the room to cool down.
September 19, 2012
Rated 5 out of 5 by nov30 This hotel has the friendliest staff !!
This is my second time staying in this hotel and i am very happy with all stays at this hotel. Front desk agent super helful and friendly. Room service was on time and frienly, housekeeping ladies were very helpful.
February 4, 2013
Rated 2 out of 5 by BHHE Priority issues
My family & I just stayed here this past weekend. I made reservations MONTHS ago. It was for two queen beds. I got a king and a rollaway. I was told my room was given to the dance teams that was competing there.
April 1, 2013
Rated 2 out of 5 by Louie Too many extra expenses
It's such a turn off to be nickled and dimes for everything. Almost $30.00 to park! Really?!
And being charged for the Internet?
Also, your restaurant was not open for dinner. It looked like a really good menu.
March 20, 2013
Rated 5 out of 5 by hummingbird would return
Didn't have time to enjoy the amenities--too busy. But would love to return to do so.
Bed was super comfortable.
Caroma toilet was impressive (water conserving).
Didn't get to use pool/fitness center, but wow!
March 12, 2013
Rated 5 out of 5 Nice location
Westin is famous for comfortable beds and linens. The fitness center is exceptional also. This location allows one to walk to many nice restaurants. The one area where it is not competitive is in WiFi charges.
October 9, 2012
Rated 3 out of 5 by Ykim206 Feedback
Overall, the experience was pretty good. However, the fan in our room (518) was too loud and we could not keep in on during the night. It was a warm night but we could not turn the fan on due to the noise.
July 6, 2013
Rated 4 out of 5 by Daworm Heavenly Bed/Shower
Love the beds, extremely comfortable.
I could not wait to get in bed - slept like a baby.
I also stayed in the shower for 30 minutes - the overhead shower head was oh............... so relaxing...........
April 17, 2013
Rated 2 out of 5 by LSwilliams Hot Rooms
I did not have AC for the first 2 nights of my 3 night stay. The beds were nice but having to wet down a towel to drape over me so that I could catch some sleep was a terrible experience for me.
September 2, 2013
Rated 5 out of 5 by Phyllis1 Excellent Staff and Hotel
The hotel had an excellent staff and the facilities were also excellent. I would recommend this hotel for those reasons as well as its proximity to the airport, shopping, restaurants, and beach.
August 26, 2013
Rated 5 out of 5 by jennifer22 Super convenient
The hotel was just steps away from the theater where we were planning to see Wicked. We wouldn't have known to walk except that very friendly and helpful valet staff suggested it and gave directions.
March 5, 2013
Rated 3 out of 5 by yakkers55 Great lobby/staff, rooms need a refresh
The lobby and staff are great, but the rooms are a little run-down with gaps in the tile and the wallpaper coming off a bit. Overall the hotel is fine, just the rooms probably need a little upgrade.
January 11, 2012
Rated 4 out of 5 by CBinAZ Staff
The bell staff is efficient and friendly. The hotel is really well located to amazing shopping and the top restaurants in the OC. No frills hotel but well located. Rooms could use a renovation.
August 18, 2013
Rated 5 out of 5 by Ryan2001 Westin
Everything was great excerpt out room was not cleaned on Saturday. When we asked directions to knotts berry farm we were told to look for knotts road. Directions were incorrect its on beach blvd.
April 8, 2013
Rated 5 out of 5 by TexTrav7 Great Stay
Very helpful staff. Better than expected comfort and cleanliness. Excellent restaurant with reasonable wine and food prices for the quality.
Comfortable bed. Good shower and good large towels.
December 6, 2012
Rated 4 out of 5 by Bagman OC Location
This hotel is in the best locarion for business and pleasure in Orange County. Everything from restaurants, shopping and entertainment are close by. Including John Wayne Airport (Santa Anna).
April 3, 2013
Rated 5 out of 5 by Mariangel Location, location, location
Prefer this hotel to any in Anaheim. I was going to a wedding in Brea and this was a bit further than the other Starwood properties but it was worth it. Loved the location!
October 16, 2013
Rated 3 out of 5��by WestinNeighbor Not up to typical Westin standards
The overall condition of the hotel was disappointing for a Westin. Old carpeting and elevators. Shower needed caulking. Pool area was a let down.
Workout area was up to typical standards!
July 27, 2013