Rated 5 out of 5 by mimi49 Great location. Excellent hotel.
This hotel is across a courtyard from the Orange County Performing Arts Center and a pedestrian bridge away from a huge and upscale shopping mall. In other words, perfect location. I love the hotel's decor and the bed is super comfy. Staff is friendly and professional.
November 14, 2012
Rated 2 out of 5 by Jimbo201 Missed some marks
Never mind the fact that the parking is located in a separate structure 500 or so feet away. 3 things occurred during my stay which frankly surprised me for a Starwood hotel.
1. Hot water was inconsistent (~10pm). Enough so that I eventually just had to cut my bath short.
2. The movie I ordered (Elysium) stopped playing all of a sudden and when I called the front desk they said they'd credit the $ back and send someone up to take a look. 15 mins later and still no one has arrived. I eventually got the movie started again and when I check out the next day the front desk discovers that the charge is still in fact on my bill and proceeds to remove it "again".
3. The hvac unit was so noisy that I had to turn it off just to be able to sleep. I was told later by the front desk that the hotel was a retrofit of an old building and there was still work to be done. She added that this is a common complaint for this location.
I like to think of myself as open minded and usually pretty easy going but these events made for a stay chock full of interruptions. I hope they improve upon these things.
January 20, 2014
Rated 3 out of 5 by businesstraveler36 Average
Platinum Guest and never get upgraded at this hotel. The best they can do is 1313! Are you kidding me.
Hallways are very worn. Carpet is coming up and it feels like I'm in a Motel 6.
The staff at the restaurant for breakfast is great. High marks for them.
August 22, 2013
Rated 3 out of 5 by DeeW Location
Great access to South Coast Plaza shopping & South Coast Rep. Very helpful staff & bartenders. But the rooms need new carpet. And when you leave the room, the AC turns off. Very HOT and stuffy. Also, too many groups. It's like a convention in the lobby.
September 8, 2013
Rated 5 out of 5 by Kazzie Exceptional staff, food and caring
We planned four meetings held at the hotel over three days. Everything was terrific. What a wonderful experience for the meeting planner, the speakers and the attendees. Everyone was on their game which made everything perfect for us. Thank you!
October 28, 2012
Rated 5 out of 5 by Duggle I love this Westin
Although I am not a fan of the location of this Westin (dining options are not my style, and it is a little farther from the airport than I would like), the property was beautiful and the staff was wonderful. I would return here in a heartbeat.
June 9, 2013
Rated 2 out of 5 by OrangeCountyCutie Staff not friendly
Upon my early arrival I was told my room wasn't ready; which is fine, but Hugo @ the check-in desk repeated it like 30 times and told me that check-in time was @ 3pm. He eventually gave me a room but seemed extremely annoyed.
Not good service
July 31, 2012
Rated 5 out of 5 by Fromthevalley Elegant hotel near South Coast Plaza
It is a very short walk across a pedestrian bridge to South Coast Plaza. The hotel is very nice, with good-sized rooms and good views. It has a very nice fitness center with a view of the pool. It is also near the new performing arts center.
October 22, 2011
Rated 5 out of 5 by wanderlust44 Will return...
This hotel is absolutely perfect for an overnight when combined with a concert at the Segerstrom Center. Less than a five minute walk away from the center... no hassle parking, no long drive home. The staff were delightful.
November 24, 2013
Rated 5 out of 5 by RCQ5 Beautiful, Clean and Great Location and Service
We have stayed here a few times and always have wonderful service, clean rooms and comfortable beds. All around, the facility is beautiful, with a great fitness room and perfect location to shop, eat and get access to get around Costa Mesa.
December 4, 2012
Rated 2 out of 5 by Edger Poor planning
Having a wedding reception with a very loud band going on until 11:00 is not very good planning - we could not sleep because the bass level was sooooooooo loud - even after they supposedly turned it down. A very poor finish to a good stay.
September 26, 2012
Rated 2 out of 5 by Jason1990 Costa Mesa, CA Westin
Excellent staff, but they need to upgrade TV's and my bed felt like I was sleeping on marshmallow. Room decor is also in need of a facelift. Disappointed with my overall experience.
January 11, 2014
Rated 5 out of 5 by Gary Great Location and Service
We had meetings in the Irvine, Long Beach and San Diego area and found the Westin South Coast Plaza to be an excellent point to work from. The hotel staff and room was first class and we enjoyed the many amenities in the immediate area.
March 9, 2013
Rated 3 out of 5 by Lisa42 My hotel stay was noisy
at 10;30 pm the pool area was extremely noisy. Music was playing and I called at 10:00pm and they said they would tell them to turn it off but it took 30 minutes. In addition, the 9th floor was also noisy. It someone was having a party.
January 10, 2013
Rated 5 out of 5 by NurseNancy Great location
I stay at this hotel each February while attending a nursing conference. Staff are professionals with a can-do attitude. Hotel is so clean and beautiful. Beds are just what they are called...heavenly! Best hotel bed I've ever slept on.
February 3, 2013
Rated 3 out of 5 by Nancy327 Late checkout too expensive!
My husband was going to a meeting & I requested to checkout at 2pm so I could lay by the pool & have lunch. Unfortunately the 50% cost was not negotiable so I ended up going to South Coast Plaza and eating & drinking & shopping there.
June 22, 2013
Rated 5 out of 5 by Pablo56 Exceeded my expectations
The staff were amazing! No sooner did I verbalize a need and it was taken care of. Thanks for taking such great care of me and all of the attendees for our meeting. It was a huge success! I came in with a smile and left with a smile.
March 9, 2013
Rated 5 out of 5 Thank You
This was a great stay. We were in town to visit
Disneyland and though it was a little drive, it was worth staying at the hotel. Sometimes your need is met so well that convenience driving is over-ruled with comfort, and satisfaction.
February 20, 2013
Rated 5 out of 5 by Vinnie Excellent hotel and excellent location
This is a beautiful hotel. I felt very comfortable and at home soon as I walk through the doors. Check-in was a breeze and I stayed an extra night! I especially loved the walk-way to South Coast Plaza. The best shopping center!!!!!
November 13, 2011
Rated 5 out of 5 by Sonyainky Didnt want to leave
This hotel was wonderful!!! Every person we encountered was very friendly and helpful. The beds were like sleeping on clouds and the rain shower head was a spa on its on. We absolutely loved this hotel. The location was great too!!
November 1, 2012
Rated 2 out of 5 by bradh2 Not well organized
I was disappointed with the overall organization of the hotel. First, as a frequent SPG guest, my check-in time clearly stated 3pm. However, arriving to the hotel at 4:30pm, I was told that I would need to wait for my room - and that I would be receiving an "upgrade". I asked how long - and she said up to an hour (and they would call me when it was ready)! This was extremely disappointing for two reasons - first, I was with my 3 year old coming back from the beach; and second, I needed to meet some friends for an early dinner and needed time to get both myself and my 3-year old ready. After waiting about one hour (trying to entertain a 3-year old in the lobby), I approached to ask if my room was ready - and it was, they had simply failed to call me. During my one-hour wait, they held my luggage and told me it would be delivered to my room when my room was ready. Again, after arriving to my room, I had to take the initiative to ask for my luggage to be delivered....
Best of all - after the delay (past 5pm); my room was not an upgrade - standard two queen.
August 4, 2013
Rated 5 out of 5 by arnold61 Our Stay Last Night
This was a terrific experience. Our son graduated from UCI this morning, and we stayed with you so that we could be on time to the graduation.
The room was lovely.
The service was terrific.
The restaurant for breakfast was great.
June 14, 2013
Rated 4 out of 5 by MattM2004 Close to Everthing
We just finished a long weekend at the Westin. All staff members were helpful and attentive.
February 11, 2014
Rated 5 out of 5 by shutter075 Excellent, as always!
Always top notch and comfortable. The closest I feel to home when I am traveling. The staff are always friendly and accomodating. The rooms are always very clean, and the location is very convienient to lots of food and shopping.
September 18, 2012
Rated 1 out of 5 by Rodelie1223 avoid, rude staff
Rude staff. Avoid this place. Did not care that we were Starwood platinum members. rooms ridiculously small and loud. bathroom filthy and resembles a motel not a westin.
January 11, 2014
Rated 5 out of 5 by JoCar Comfortable rooms; great beds, pillows.
The hotel provided a comfortable and relaxing setting for a 3-day conference. Proximity to arts, performance center, upscale shopping and restaurants was a plus. Cordial, helplful staff in all areas including Pinot restaurant.
July 28, 2013
Rated 4 out of 5 by DavidChicago Back for another great stay
Whenever I can, I stay at this property. The proximity to restaurants and shops makes it great for customer entertaining. The hotel itself is great and I love breakfast at Pino Provence. They have the best croissants.
October 29, 2013
Rated 2 out of 5 by Nrssmile7499 Disappointed
The chair in the room had an odor. The tv has an image burned ino the screen and the remote did not work. The room service button on the phone did not work.
The staff however is impeccable. From the front desk to room service.
February 17, 2013
Rated 5 out of 5 by ribish0526 Great Customer service
I had an excellent stay that began with an excellent reception. The gentleman that checked me in was one of the best I've had. I wanted to give him one of those Excellent Service cards I received, but I did not have on on me.
May 28, 2013
Rated 4 out of 5 by travel3049 Right across from South Coast Plaza
If you want to go shopping this is the place to stay. You can walk right across the street to the mall. The room was clean. I am a platinum member I was upgraded which is always nice. The staff was very friendly and helpful.
June 18, 2012