Rated 3 out of 5 by Skibikerun Lacking basic ammenities
Room was nice, very clean, even had exercise equipment right in the room! (Spin bike, yoga mat, balance ball) The hotel restaurants were a bit pricey ($22 for breakfast) and if you want to use the internet in your room, it was $12/day. Free internet in the lobby. Lesser quality hotels offer both free internet and complimentary continental breakfasts, a higher quality hotel like this one should at least offer free internet. Overall, a good stay, the additional ammenities would be nice.
July 1, 2013
Rated 2 out of 5 by JackNi1968 Lost Cell Phone Charger
I put on no clean notice on the door before I leave the room. When I came back, the room was cleaned. But I couldn't find my cell phone charger anymore. Stay away from this hotel!
July 1, 2013
Rated 3 out of 5 by Nancy327 Late checkout too expensive!
My husband was going to a meeting & I requested to checkout at 2pm so I could lay by the pool & have lunch. Unfortunately the 50% cost was not negotiable so I ended up going to South Coast Plaza and eating & drinking & shopping there.
June 22, 2013
Rated 5 out of 5 by Bradb88 Great hotel!!
Excellent staff and super location to shopping and restaurants, not to mention corporate locations very close!
June 20, 2013
Rated 4 out of 5 by Jbern7 great location and comfortable business hotel
I was here for a 3 day conference and the hotel met all of my needs. Room was comfortable - minus the bathroom being tight for 2 people. Lobby and pool were very nice and the location was perfect - across from South Coast Plaza shopping and dinning. Not much else to do otherwise. Room service and pool food were good and staff were all very friendly.
June 17, 2013
Rated 5 out of 5 by santri1969 Good Westin experience
Excellent Westin experience, good Platinum SPG benefits, excellent access including shopping. Highly recommended.
June 16, 2013
Rated 4 out of 5 by Aurelianess anonymous guest
beautiful decor, very wonderful convenient location
June 15, 2013
Rated 5 out of 5 by arnold61 Our Stay Last Night
This was a terrific experience. Our son graduated from UCI this morning, and we stayed with you so that we could be on time to the graduation.
The room was lovely.
The service was terrific.
The restaurant for breakfast was great.
June 14, 2013
Rated 4 out of 5 by Mommato4 Staff was amazing and extremely helpful
At first glance, it was breath taking. The staff was very helpful and offered amazing service. Hotel was very clean. Beds were amazing. Our view was great on the 13th floor. Downside was no spa. Many people were around the pool searching for one. and my children woke up hungry and no continental breakfast offered, also wifi is only offered in the lobby, not rooms unless you pay for it. but if those issues dont affect you then this hotel is a beautiful place to stay.
June 10, 2013
Rated 5 out of 5 by Duggle I love this Westin
Although I am not a fan of the location of this Westin (dining options are not my style, and it is a little farther from the airport than I would like), the property was beautiful and the staff was wonderful. I would return here in a heartbeat.
June 9, 2013
Rated 5 out of 5 by Stacy Room was good
Good Rooms. Gym small. TV may be better.
June 9, 2013
Rated 2 out of 5 by Cherie46 unrestful night
I checked into my hotel in the evening of the 4th. I had meetings early in the morning so i retired to bed around 9:00. I was woken out of my sleep with loud noise, slamming of doors, laughter and loud voices around 11:30. Waited for about 30 minutes to see if it would quiet down when it did not i made a call to the front desk to complain. They said they would send security right up..... About 12:23 am i made a second call to the front desk to let them know that the noise had not stopped and nobody came to ask them to stop. Around 12:30 security finally arrived to ask them to quiet down. 12:45 am security calls my room to let me know that they were sorry it probably wasnt going to get better... (no it wasnt it got worse). So they asked me if i wanted to move. Of course if this is the only way i am going to get any sleep. Very disappointed that i am the one inconvenienced and is packing up my room to move to a new floor so i can get rest at 1:00 AM.
June 6, 2013
Rated 5 out of 5 by Mdonald Help from front desk
I have been trying to change / update my frequent use info but gave up because I keep forgetting until I check in and the when that happens the staff in the past said I had to go online. This individual looked my number up without my asking and then asked me to update it. Thank you!
June 6, 2013
Rated 4 out of 5 by MAM49 Convient but needs minor fixes--nice pool
The lobby, outside areas, conference facilities, gym and pool are nice and nicely decorated. The room needed some upkeep. The desk phone did not work, the antenna on the cordless phone was chewed off and there were stains on the wall in the bathroom--I was surprised for this level of hotel. The food options in the room and by the pool could be increased and the calories printed on the menu.
June 1, 2013
Rated 5 out of 5 by ribish0526 Great Customer service
I had an excellent stay that began with an excellent reception. The gentleman that checked me in was one of the best I've had. I wanted to give him one of those Excellent Service cards I received, but I did not have on on me.
May 28, 2013
Rated 4 out of 5 by bobaustin Recent Stay
Great location, great service.
May 27, 2013
Rated 4 out of 5 by Reggie Great Location
I love the fact that this hotel is located near the mall and restaurants. The only issue I had is the shuttle was not punctual at all. I waited for approximately forty-five minutes when told it would be fifteen to twent minutes. The delay was blamed on traffic that didn't exist. On the day of departure I wanted to catch the 7:00 a.m. shuttle and after reminding the front desk, I finally left at 7:10. One of the valet drivers ended up taking me on the shuttle.
May 27, 2013
Rated 5 out of 5 by Kovy Visiting the OC
Since moving to San Diego, we make biannual leisure trips along with occasional business trips to the OC. The former is to visit family and friends. This is the second time we stayed at the Westin and it will be our preferred location in the future. The facilities were superb and the staff extremely courteous and helpful. We have one recommendation. We are a bit old fashioned and would like to see the hotel information displayed in a quickly viewable booklet in addition to the TV. TV menus can be confusing and slow to navigate.
May 20, 2013
Rated 5 out of 5 by SueQ All the employees were so friendly and helpful.
I would like to thank the wonderful employees at the hotel starting with the front desk. Everyone was friendly and helpful. They treated me with courtesy and were very attentive to my needs. The room was extremely comfortable and spacious. The food and the ambience at the resturant was top notch. I loved being able to walk over a bridge and go shopping and the close proximity of the airport. The shuttle service was great too!! I will definitely stay again. Thanks
May 12, 2013
Rated 4 out of 5 by James101 Booking room issue
My friend recently got married and reserved a block of rooms at this hotel. When I tried to reserve a room online it said the rooms were taken (not a problem) and said to contact the wedding/hotel liaison to book a room. Called a left a message and never heard back. ended up reserving room on my own after 2-3 weeks of waiting.
May 11, 2013
Rated 1 out of 5 by Val14 Ruined My Wedding Night
I reserved a block of rooms at this hotel because I was getting married at a nearby facility. The agent who helped with my block reservation was very accommodating. The front desk staff was helpful, they gave our guests directions to the different events. The bridal party checked into the presidential suite at the hotel the night before. My mom was suppose to stay in her room both nights, she is disabled. My husband and I were to get a suite for the wedding night. The bridal party had planned to decorate the room between the ceremony and reception with flowers, champagne and flowers. While we were at the wedding they checked my mom out of her room (which was frustrating because we gave the front desk staff specific directions the morning of the wedding) The hotel staff checked someone else in my mom’s room moved her things to another room but left all her jewelry in the safe. Not only did they give my suite room away to someone else It was not ready at 4:30 when the bridal party went to set up with the florist. At some point the staff put the champagne (not the one we had brought but a cheap bottle) on ice in my sisters room (different last night) name) and never moved my luggage or my husband’s to our new room. So at 11:00 after the reception was over we had to drag our own luggage to a room which was not a suite it was tiny and dark and our champagne was missing, The room was tiny and not a suite. So we made the best of it and closed down the bar with the rest of our friends. When I called to complain after we returned from the honey moon no one called me back. I left 4 messages for 3 different manager and never go a response back. The worst part of it they never credited my Starwood account for the stays, or made any effort to reimburse me for my stay, they even overcharged us for the valet parking.
May 8, 2013
Rated 5 out of 5 by BeachTravelerz Peaceful Room
We feel like we are on a Cheers episode. The same employees who remember us with a smile. We like the location, the room, the lobby and bar with waterfall. The air is filled with a refreshing scent. We closed the drapes and overslept in the heavenly bed and quiet room. It's all good here. We will be back again. Oh... had our welcome drinks and the Salty Dog was mixed perfectly. Cheers!
May 6, 2013
Rated 4 out of 5 by eason Need more benefit for SPG!
phone is not working in my room but the rest of the stay was pleasant.
April 29, 2013
Rated 3 out of 5 by RumpleStiltskin Bar staff overwhelmed
Waited over 30 min for a caprese salad....lettuce, tomato, mozzarella and olive oil.
April 28, 2013
Rated 5 out of 5 by Krimey Wonderful Stay!
Convenient Location, Great Staff, Comfy Beds, Warm Pool...what more could you ask for?? We love this hotel
April 25, 2013
Rated 3 out of 5 by LAJim It was a nice comfortable stay, until......
a 3 night stay for a long weekend. Relaxing room, very comfortable bed.
A Shocker was that parking was $20 a day self-park, or $30 a day Valet. Not good.
Spent Sunday afternoon at the pool relaxing, and had to clean up and get ready for "Billy Elliott" playing next door. Returned to room to find out that there was NO HOT WATER.....and wouldn't be until midnight. A quick call to management apologized that they had apparently overlooked notifying us by letter, phone message or by any other means. No lobby sign, no email notice, no under-the-door letter, no voice mail message.
Totally unsatisfactory. In return they offered to cover our minimal room charges --- a few drinks at the bar and the pool over 3 days.
This place needs help -- hallways have carpeting that needs to be stretched out to remove loose areas, rooms need an update - there were no electric outlets at the room desk. And they certainly need better customer communications.
April 23, 2013
Rated 3 out of 5 by travelingdoc42 Lacks Facilities for Elites; Needs Work
This is an aging hotel that I have stayed at several times. This experience was my worst at this hotel (or any other Westin, for that matter…. but still not a terrible experience, just disappointing). The rooms seem to all be about the same, except for the view (and, of course, number of beds and accessibility)…none of which are particularly good or bad. I have never been offered any type of suite upgrade as a Platinum at this hotel…. which is very unusual if they actually have suites. The rooms are typical, but aging Westin: very comfortable beds and great showers. There is no club/concierge lounge. Parking is expensive for a non-city hotel ($20 for self –park). Check-in was untypically slow: no one at elite area, one clerk checking in one person and one open clerk. The open clerk asked me to “wait a minute” and then disappeared never to be seen again, but replaced by 2 new clerks who totally ignored me until I asked if they could check me in…. all in all it took about 10 minutes. Location is great – right across from the South Coast Plaza shopping mall and only about a 5-minute drive to airport. They provide shuttle service to/from John Wayne airport on the hour/half –hour…but you have to call for it (different than my experience at other hotels with scheduled shuttles)…. I ended up waiting almost an hour at the airport for a shuttle, which apparently never would have come unless I had called.
April 22, 2013
Rated 4 out of 5 by YCT0827 Weird Online Reservation System
I booked the hotel on April 7 and found a better rate on April 15. I cancelled my old reservation and booked a new reservation on April 15. I got a confirmation email from Westin South Coast April 17 to confirm the reservation and my suite upgrade. When we arrived April 20, the front desk told me the reservation was cancelled. The staff quickly found a room for us with double beds (not King bed as i requested). I was deeply disturbed the fact that with a confirmation email my reservation was still cancelled somehow. We were lucky that the hotel was still able to give us a room. Imagine if they didn't have any room available. It put a dent on our get-away. Now I'm questioning every time I make a reservation online.
April 22, 2013
Rated 4 out of 5 by tonus Nice Hotel
Excellent location. Near great food, shopping and performing arts.
April 22, 2013
Rated 3 out of 5 by Aloha Mrs
Great location to Pacific Symphony, also wonderful dinning @ Pinot Provence .
I had been there many times before but it was my first stay in the hotel.
Room was fine, my complain is really with service @ the pool, there was none, the music played techno could not find anyone in the hotel to share my dislike.
I had a reservation for 4, arrived in 3 cars ,that made parking very expensive .
April 22, 2013