Rated 4 out of 5 by Ali50 Nice overall
Everything was great with the exception of the room door. I had trouble each and every time getting into my room. For some reason, the electronic key would activate, but the door would not open. Very frustrating.
November 14, 2013
Rated 5 out of 5 by goroman Very nice stay
The staff and facilities were great. The location was super.The only thing that I think that they should look at changing is the $30.00 per night parking fee. I have no problem with a fee but $30.00 is excessive.
June 29, 2012
Rated 5 out of 5 by Msharratt Volleyball Tournament
Hotel was clean and staff were attentive. It was a great pleasure to stay with you after staying at the Las Vegas Hotel in Vegas two weeks ago. It is a pleasure to see a hotel well staffed of knoledgeable people
March 5, 2013
Rated 4 out of 5 by Noman Required
This was a rather ordinary hotel experience.
July 18, 2014
Rated 3 out of 5 by Swimmy Great location, but there's room for improvement
This hotel is close to a lot of interesting shops and restaurants. I was there for a conference, and the food they served for our events was excellent. I am a huge Westin fan and would give this place another try in the future, but it needs some work. First, the pleasant Westin smell that's normally in the lobby was absent when I visited. The air conditioning did not work properly in the meeting rooms and got very hot. The towels in the room were extremely worn, and needed to be replaced. The pool supposedly opened very early in the morning, but the morning that I wanted to swim, the doors to the outside deck were locked. There were no towels. I notified Guest Services, but 30 minutes later there were still no pool towels. I went to the front desk and was told that housekeeping does not arrive until 7 AM.
The workout room was OK, but there were no wet wipes to clean the equipment,and there were no headphones.
One of the elevators was broken during part of my stay.
Even with all of the other problems, however, the room was comfortable and the location was great. I'd go back.
August 7, 2013
Rated 4 out of 5 by Keithbm03 Denver Westin
This is a good Westin property with a good location. There is an outdoor pool that can be entered from inside the hotel.
June 24, 2014
Rated 2 out of 5 by Conorincolorado Disappointing
As a gold member I stay at SPG properties all over the country and this was disappointing in every aspect.
There was a line at check in and I had to wait for over 20 minutes. Then they could not find my reservation. When I finally received the keys and went to the room, it was occupied! There were no more patio rooms like I had reserved, and I was not upgraded after all of that.
The front desk was kind enough to offer a free breakfast buffet, but when I went to use it the hostess wouldn't accept it, because it said it was for room service credit. She wanted me to go back to the front desk and have them switch the cards - the problem was there were 10 people in line and only one person working at a busy check out time. Luckily the server said it was unecessary and took the coupon.
When I asked about my welcome ammenity she said I had to be a gold member (which I am) and made me wait while she looked up my information, but still did not offer me wine or points, she just told me I could have free internet after I pressed the matter.
There was also only one elevator working, and it took forever to get anywhere in the hotel.
Overall, I felt like the staff was undertrained and there was no internal communication.
I never received my final bill, but I did receive the one for the person staying in my room, and now have their contact information - very unprofessional.
August 4, 2014
Rated 4 out of 5 by DO67 Service made the experience
Service was excellent, and overall my stay was very pleasant. However, like many of your properties, the fitness center is too small and not adequately equipped. Also, your parking fees were too high.
July 10, 2012
Rated 3 out of 5 Customer service poor
Poor customer service at front counter. Did not feel like I was treated with any respect for being a SPG member. Was placed in room that smelled like smoke. Wife looked at poorly for being overweight.
March 25, 2013
Rated 5 out of 5 by rencam Great Place to Stay
The hotel was very updated and that was enjoyable. My room and any room I went into was very clean. The conference I attended was very well done from the hotel standpoint. I would say here again.
February 23, 2014
Rated 5 out of 5 by Kate13 Denver Westin great hotel
This was the best experience I have ever had at a Westin Hotel -- wonderful staff, and great ameneties! Especially the work out room and the pool. Definitely a great place to stay in downtown Denver.
August 6, 2013
Rated 5 out of 5 by Nikita Great location and rooms!
I would recommend YOU stay at the Westin Downtown. Great location to 16th Street Mall and the Paramount Theatre was within walking distance. Great breakfast buffet too!
We enjoyed our one night stay.
February 4, 2013
Rated 4 out of 5 by Rick55 Hotel comfort
This hotel is terrific, very modern feeling and the rooms are well appointed and very comfortable. I stayed in five starwood properties this week and this one was the best far and away.
December 4, 2012
Rated 2 out of 5 by Hangman13 Dirty Room
In my closet on the shelf, there was a lot of dust and black stuff that looked like bugs. The hotel is very tired and needs updating. I didn't see a lot of staff and was never asked how things were
August 29, 2013
Rated 5 out of 5 by dave3814 Great Views
This hotel has great service and great views of mountains and city
July 8, 2014
Rated 2 out of 5 by William65 Needs Improvement
I have stayed at this property numerous times and this visit by far was the worst. Having a profile on file, I was given the incorrect room and had to request to be moved. The new room had a broken television which was not fixed for two days. I called the front desk and the technician came by and said some of the floors were having issues, but that it would be fixed in the morning. The next day the television still did not work. The following evening, I made another inquiry about the television to the front desk. They were unaware of the situtation and again called the technican out. After I became upset, the front desk offered me a $25 credit towards room service. The clerk did not at all seem concerned with the situation, but rather seemed annoyed. I am certain, the clerk would not have offered me any credit, had I not complained for a second time. I was never offered to be switched to a room with a working television. The customer service in this hotel has slipped since my last visit. There are many hotel choices in Denver, and I will definitely look into another hotel for furture visits.
February 11, 2014
Rated 5 out of 5 by Bryan11 Westin Denver Downtown
A Great place to stay if you want to attend a Bronco game. Concierge recommended a limo co. that took us to/from the stadium at a very reasonable price. Staff was very friendly. Rooms immaculate.
September 7, 2013
Rated 5 out of 5 by tme123 The only hotel in Denver
This is the only hotel I'll stay at in Denver. Get the local amenity if you are a platinum. Great food. Chipotle chicken tacos are great. Unfortunatley the fitness center was under renovation.
January 5, 2013
Rated 2 out of 5 by DaveS Fallen Out of Love With This Property
I used to enjoy bringing my family here every few months to get away and enjoy the rooftop pool, hot tub and easy access to downtown. Unfortunately, we've regularly noticed (and reported each time# that the vents in bathrooms #everytime# were chock-full of green/black mold and would inform the front desk. This last stay was no different- same disgusting mold build--up. Additionally, I had called 2 weeks in advance to ENSURE the pool and hottub were open as I had a special weekend planned with my 9 and 6 year old who also loved that property- I was assured no maintenance that weekend and all was open. Guess what- that hottub was closed permanently a while ago. No one said anything on the phone or @ check in. It crushed the kids that our 2 hour drive for hours of swimming outside # that pool is useless in winter months without a hottub) were dashed. I'll use my dollars at other properties in the future as I really think this hotel has become complacent in keeping standards, communication and consistency up to par with your wonderful brand. I'm very sad my love affair with this Westin has ended.
November 14, 2012
Rated 4 out of 5 by jerjer Good Hotel in great location
The hotel met all of our needs BUT I find it hard to believe that they still charge $10.95 per day for Wi-Fi connection. After charging over $300 for the room they tack on this fee. TACKY!!!
September 13, 2012
Rated 4 out of 5 by Carol8266 Vist
Gym needs updating. Good location
July 14, 2014
Rated 5 out of 5 by bjdl Denver Westin
The Westin Hotel in downtown Denver is beautiful. The service was excellent and the location is perfect... minutes from sports events, shopping, dining. We will definitely stay there again.
September 13, 2012
Rated 5 out of 5 by Andrarich Always excellent service and attention
Every where you are, employees are kind, warm and welcoming. Located at a great place, close to a beautiful zone full of restaurants and shops, it is perfect for any kind of trip you plan.
September 9, 2013
Rated 5 out of 5 by Martha62 Hotel has great staff
All the hotel staff I came into contact with were very welcoming and did wonderful work. We had a conference at the hotel and I believe the conference support was also great.
April 7, 2014
Rated 3 out of 5 by Timeoff Water shut off
It is unacceptable for the water to be shut off for 12 hours. Staff indicated that the repairs took longer than anticipated, but why would i stay at a hotel without toilet or shower use?
September 18, 2013
Rated 2 out of 5 by Mike365 Depressing
The lobby of this hotel is cold and disorganized with no amenities. The card key system failed twice and the staff was very slow to respond. Had to call after 4PM to get room made up.
May 31, 2012
Rated 5 out of 5 by CJD00 Rewarded for being an SPG member.
Once again this proves why SPG is the best rewards program! We were upgraded to a fabulous suite with stunning views on our anniversary weekend for being a gold member! Thanks Westin!
June 28, 2012
Rated 3 out of 5 Hardly Luxurious! You'll pay more to get less!
I am really disappointed to have used all my points at the hotel. After driving for 12 hours to have a nice weekend at one of your favorite cities, who really wants to be bombarded with all the extra fees at the hotel!! Parking has a fee, internet has a fee (WHO STILL CHARGES FOR INTERNET?? oh SPG hotels!), want to make a local call, well that'll cost ya too. There are two sized water bottles but only the little one is complimentary. When you opt out of getting the towels and bedding changed every day, they didn't tell you that they won't take your trash either, or replace your soap, or even think about replacing the one little complimentary water bottle.
We arrived later in the evening and asked for a crib for our baby and took an hour or more for it to arrive after he was already asleep. The "heavenly crib" is a rickety metal thing, so he just slept with us.
The carpet always had a moist feeling to it and it had a wrinkle in it to trip over going to the bathroom.
I think I'm done with SPG as many of their hotels are like this. I can get a similar room at a better price without all the hassle of FEES!
July 23, 2013
Rated 2 out of 5 by Disgustedguest737 Disgusted
I wished I had not booked through the Westin for my trip in Denver. The room was not cleaned from the previous guest... when I arrived I noticed a white tissue that was stuck to the wall under the desk... Ones mind could only imagine what it was... I called down to the front desk, and they sent house keeping up to remove it. To my surprise a 80 year old Japanese gentleman that could barely move went under the desk and removed it with a smile, this only embarrassed me more...
Additionally the hotel reserved an extra $250 on my bill without telling me. Normally this would not have been a problem, but it left me with $9 in my account until it cleared. I asked the front desk why they did this and the guys response was, "I don't know".
The only thing good about this hotel was the older gentleman that came upstairs to remove the crusty white tissue... I wish some one would have asked me once how my stay was there so I could tell them to give that man a raise...
Honestly I would expect this from a 2 star motel so that is what I will be giving this hotel. I will never recommend anyone stay at this hotel again.
November 24, 2013
Rated 4 out of 5 by lake863 wireless internet
I took free Wi Fi instead of 250 points to my gold card- it was a terrible experience. I rarely got internet- it was as bad an experience as i have had in any hotel- get it fixed
November 3, 2012