Rated 3 out of 5 by Traveler Close to the Airport
While we did use SPG points plus cash, this room had a smokey smell to it. We did report it to the maid and to the front desk. I guess they give you these type of rooms when not paying full price. Too bad. We went to the bar area, and it was not staffed well for a Sunday evening. The breakfast buffet on Monday morning was GREAT!
Overall we do love The Westin.
June 18, 2013
Rated 3 out of 5 by 123Tml Mattress needs replacement
Traditionally the most comfortable part of my stay within westin facilities is my sleep in the heavenly bed. Unfortunatly the bed in this room (802) was very worn which lead me to have a very poor sleep. I and my wife were very surprised and disappointed by the poor bed but had just finished traveling a long day and didn't have the energy to request a room change.
May 25, 2013
Rated 4 out of 5 by VCSEL Overnight Stay
Last minute booking due to cancelled flight. Staff was very accommodating to meet early and late check-out times. Very friendly staff. The 8th floor room had a king bed, two sitting chairs and full closet. The bed and chairs were very comfortable. Free internet was sufficient for web browsing and email. The room was very reasonably priced for the comfort and cleanliness.
February 12, 2013
Rated 3 out of 5 by Shuteye Take Notes, Connect the Dots
Requested a quiet room at check-in; first night great, but night two you put a family with rambunctious little kids next door. Ended up moving to a different room, 9 p.m. -- shouldn't have been necessary. Just put a note in the record, hotel wasn't full... no need to put little kids next to someone who requested peace and quiet.. Needless aggravation.
June 26, 2013
Rated 4 out of 5 by Clif1 Convinient hotel
Our stay was great. Convenient shuttle service to and from ATL. Check in was quick. Adequate SPG recognition. Our beds were comfortable as expected from any Westin hotel. The Fitness center was well equipped and I enjoyed the New Balance gear lending program. The breakfast buffet was ok. I was sad to see no Club Lounge. Overall good experience and service.
June 13, 2013
Rated 5 out of 5 by JAHRMANA Expectations met
My experience was excellent for a holiday weekend. From speedy check-in (even with overbooked property), to room status and staff smiles all around. As a former member of the travel industry it is always refreshing to be the recipient of high customer standards and quality. I will continue to recommend Starwood properties and the WESTIN Atlanta Airport in the future.
April 2, 2013
Rated 3 out of 5 by JodellS Pretty Alright
Everything was pretty ok with the hotel except being woke up in the middle of the night by room service that I did not order. After beating on my door, they called me twice. They had the wrong room!
September 15, 2013
Rated 5 out of 5 by iflyrjs wake up calls
for the past month Ive been staying there twice a week and still have 4 more stays 21 22 July and 27 28 July
This is not the first time Im writing about this but I now expect it from this particular hotel. I don't get wake up calls it doesn't matter if I tell the rep at the front desk or call from my room I NEVER get a wake up call......
July 16, 2013
Rated 5 out of 5 by LMHUR Best Airport Hotel by a Mile
We've stayed at three other Atlanta Airport Hotels in the past and this is by far the best. Its perhaps not a typical luxury Westin say in the vein of buckhead but its absolutely a 4 star hotel. The service was great, meaning the people who work there are genuinely nice. Cool indoor/outdoor pool with whirlpool, nice rooms, clean, room service food was well above par.
June 25, 2012
Rated 2 out of 5 by Ant12 I would not choose this hotel again !
The front desk staff needs an overhaul. I travel all the time and this was probably the worst I have experienced. Had to wait 25 minutes to check in and I was third in line when I approached the desk. I needed to constantly get back in line for the front desk to correct things that were already suppose to be included. I was to have breakfast included, but did not received the coupons to show at breakfast time. I had to wait back in line at front desk only to have it debated. Parking was suppose to be included, only to have to wait in line three more time to discuss why it was not. Now I am having to work through the parking machine company to try to get my parking money refunded to me...which I doubt I will ever see again. The front desk staff was slow and not very curtious. We also found bugs in our room which also contributed to our dissatisfaction, but still did not compare to our troubles with the front desk staff.
February 18, 2013
Rated 2 out of 5 by VAlady FIRE ALARM
This review is more for Starwood and the Westin organization than for travelers. I've stayed at this hotel many times and have had good experiences. Tonight, however, I was awoken by a fire alarm at 4:00am followed by a recorded message of "don't panic - we will let you know further instructions shortly." Knowing that I was on the 10th floor, I was not comfortable to stay in my room. I took the stairs to the lobby where there were no fire trucks and no alarms. When I asked the front desk what was happening, she said "Oh, I think security is testing alarms. Don't worry - there's no fire." When I asked "How do you know?" Her reply was "There's no smoke." Seriously?!? In a 10 story hotel, standing in a smokeless lobby is the indicator that there's "no fire"?!? This is absolutely unacceptable. I take fire alarms seriously - I think that's an important thing to do as a citizen. The fact that alarms may be flippantly ignored by establishments responsible for their occupants is not okay.
August 9, 2013
Rated 3 out of 5 by Kerry64 Rooms not so great.
Really not impressed with the quality of the furnishings. Badly worn furniture and unsightly stains on the cushions. I opted for a junior suite for a business meeting with a client, and was disappointed with what I got. The bed was great, as always, but I had to brush a few insects off before crawling in. Westin's are usually well above average; not this one.
March 12, 2013
Rated 5 out of 5 by lin69 comfortable westin stay
excellent service, from conciege team to catering staff member. One the male servers went above and beyond to retrieve a hot tea which was not initially part of the catering items. My fault for not getting his name... he was a very freindly gentleman, tall African descent, and bald. He should be recognized for going the extra miles to ensure customer is happy.
December 10, 2012
Rated 1 out of 5 by Jamesy Only positive was proximity to airport
Over-rated, over-prized and offering little in service and comfort.. The whole building is old and smells of meldew. No breakfast and outrageous parking fee.
September 18, 2013
Rated 4 out of 5 by sally1017 Beautiful Hotel except...
This trip to Atlanta was for a conference and it was promoted that transportation would be provided. It, however, was not and to get to the conference, we had to take the airport shuttle to the airport then get on the rail that took us near the convention center. This was an inconvenience for us.
Otherwise, the hotel was very nice and suited our other needs.
November 22, 2011
Rated 4 out of 5 by Onerose229 Another great Westin Hotel
The Airport Westin is a busy metropolis that provides excellent customer service, warmth, hospitality, cleaniness in rooms, bathrooms, and common areas. The dining was superb. The bedrooms were spacious and comfortable. Totally loved the bathroom lighting and the double headed shower. Would definitely stay here again. And the exercise facility was awesome.
November 14, 2011
Rated 3 out of 5 by BOBBY0646 Stay & Meeting Experience
Check IN/OUT very slow - management needs to staff properly to handle peak times.
No spoons in conference room for continental breakfast.
Restaurant breakfast food & service excellent. Food stations difficult to navigate due to orientation/placement of food containers.
Lunch food/service in restaurant excellent.
July 25, 2013
Rated 5 out of 5 by Partsguy The BEST room layout I've been in for a long time.
I had only been home six days this month and the stay in your accommodations had the best laid out room I had been in the whole trip! Nice furnishings and comfortable chairs. The only item a bit tough was the price point of the food available in the resturant is outside of my corporate limits; but I guess I need to take that up with my company! Thanks
March 29, 2013
Rated 5 out of 5 by LR910 Very comfortable, terrific service!
Fantastic service at this very comfortable hotel. Was a great break in my overnight stay after traveling back from Europe. Was exhausted and this was the perfect place for much needed rest.
In room food was fantastic as well.
Checked out the pool and other facilities and they looked fantastic but didn't use them on this visit, hope to on another stay.
August 31, 2012
Rated 5 out of 5 by Tristaffer Excellence of the staff
Yes rooms are clean and nice. The winner for me was how the staff made me feel like I was a star. Meeting room hostess Janice, amazing! Front desk called me by name as I walked by. There was not a single hotel associate that did not try to make sure me and my group were well attended. Absolutely amazing! There are not enought stars to rate the staff!
December 16, 2012
Rated 5 out of 5 by muneca This hotel was Super!
The beds were super comfortable. The bathroom was cozy. The linens and carpets were clean. The staff was attentive to there guests. The only problem that I found was that there should be a continental breakfast for free. It's a shame that hotels with less stars provide that for there guest and you have to pay more at this hotel than a 2 or 3 star.
January 9, 2013
Rated 4 out of 5 by AndAir Bad and good.
Bathroom vent in Rm. 912 needs cleaning; sink stopper did not work. Bathroom amenities were sparce. Upholstery on club chair needed cleaning.
Laura at Service Express is one of the best hotel employees I have encountered. She answered every telephone request with outstanding personality and professionalism. Room service experience was excellent.
February 2, 2013
Rated 4 out of 5 by Cat15 Lovely hotel
I work for a major airline and have been staying at this Westin all month. Being away from home for long stretches can be stressful, but this Westin goes a long way in providing comfortable rooms and great service. During my last stay my television seemed to be having digital picture problems. After about an hour of wondering if bad weather was looming out there somewhere, I called the front desk. I explained the problem and they sent maintenance to check on the problem. He was there within 5 minutes! This was great as it can take some hotels hours. He reset the TV and went down to check on the main connections. It was fixed in a flash. The following morning, however, my shower didn't want to work. I tried to get the shower handle to stay up but could not. Showering was "creative". I did mention it to the front desk upon check out. I will be here this coming weekend and I'm sure the stay will be better. All staff members are eager to help out!
September 25, 2012
Rated 4 out of 5 by john3 Great service at Palio
I always stay at the Westin Airport when I come to Atlanta. What I noticed this time was how Sharon, Wanda and Cree, who work at Palio treated their customers with deference, friendliness and care. Not only did they treat me this way, but everyone who came in was treated like they were family. I was deeply moved. Wonderful people.
May 27, 2013
Rated 1 out of 5 by M2s3374 Incovinient location to get package delivered
I had several packages delivered to this location. They told they gave me all packages but I didn't get 2 of them.
In 3 day they found them, but I couldn't use them for a few days. I purchased exactly same things at store in downtown.
August 19, 2013
Rated 4 out of 5 by Stuart66 Parking?
Most of the staff was friendly and professional , however after my car was hit in the paid parking lot. I had to wait 30-40 mins for security to show up. The car was still resting bumper to bumper which turns out did do some damage. I still paid full price for parking and drove away with a damaged car... does not feel right for some reason.
August 25, 2012
Rated 5 out of 5 by Keys Almost perfect
I really enjoyed staying at the Westin Atlanta Airport. The place was sold out which may have contributed to the one area that fell short. When I was in the workout room there were no towels initially. By the time I finished, the towels had been serviced fully. The equipment is pretty good but it is showing its age from lots of use though.
September 4, 2012
Rated 4 out of 5 by Tennis12 Eventually Comfort was Achieved
I've stayed here several times, never any problems with room or staff. But on recent stay bed linens needed changing upon check in. Took five attempts to get fresh linens....Finally. After this ordeal....A Good Night Sleep. Bed extremely comfortable. Reported everything upon checkout, Expressed how sorry they were...Will Stay here again.
August 28, 2012
Rated 5 out of 5 by Codester22 Amazing Gym and Staff
I was presently surprised at how nice my experience was. Koda was extremely friendly and helpful and brought a nice welcome after a long day of traveling. The gym is fantastic. I would come back just for that alone.
August 29, 2013
Rated 4 out of 5 by PT7GR VERY NICE
THE PROBLEM WE HAD NOT ABLE TO GET CLEAN TOWELS AND HOUSE KEEPING GAVE US TOWELS OUT OF A DIRTY ROOM SHE WAS CLEANING. SHE CONTINUE TO STATE THAT WAS ALL SHE HAD. ALSO WHEN IT WAS TIME TO CHECK OUT THERE WAS A LONG WAIT. OTHER THAN THAT ,VERY NICE PLACE. I HAVE STAYED AT DIFFERENT LOCATIONS AND THEY ALL ARE VERY NICE AND SO BEAUTIFUL.
August 8, 2012