Rated 2 out of 5 by damion37 unsatisfied
First let me say I'm a hospitality professional with over fifteen years in hotels, with that being said upon checking in the agent never used my name are was personable she just checked me in and never explained the hotels ameneities or showed me where the elevators were. I asked for extra coffee and was told that one pouch makes three cups which i find hard to believe. One night I asked for silverware to eat food I had brought back from dining out and was told there would be a room service charge for it. After i refused the agent said I could get some plastic from the bar, I was told there would also be a charge. For PLASTIC, luckily I had a fork in the car. Being that I am a two year Starwood employee I know these are not brand standards, and I will never stay at this location when visiting Atlanta.
November 1, 2012
Rated 5 out of 5 by Suba Westin Atlanta Airport
Another great business stay at this hotel. All hotel staff were very friendly and helpful. A great place to stay when I have to travel out of town for business.
April 17, 2014
Rated 2 out of 5 by DLondon Bugs in the Room
At least 20 ladybugs covered the windows and walls. They simply just vacuumed them up, but more ladybugs appeared. I stayed there with my Family and my little daughter was scared to go to sleep, due to the fear of a bug crawling on her. To make matters worse, I found a ladybug dead under the sheets. Makes me wonder if the sheets were even changed. I understand that there are laws about killing ladybugs in GA, but I think its safe to say that no guest would want to sleep with them.
January 4, 2012
Rated 1 out of 5 by Tulaolson No hot water
There was not any hot water for my morning shower. I expect two things from a hotel. Hot water and a comfortable bed.
The last time I stayed at the hotel, I was treated like a criminal because I left a bag the last time I stayed. It would have been sufficient to politely ask me not to do so in the future.
Staff does not recognize how many times I have stayed at this hotel.
March 17, 2014
Rated 5 out of 5 by JOE7JOE Wonderful Hotel
The hotel met all of my expectations. The room was spacious.
April 19, 2014
Rated 2 out of 5 by Gretchy80 Don't be fooled by the pictures
This hotel looked great in the picture all lit up. I was excited to stay there. When I reached the hotel I was greeted by a big brown dump of a building with no personality. The staff were not friendly and you felt as if everything you were asking was a bother to them. Late night menu would have been great if the hot items weren't each around $20! Lastly, the room SMELLED of cigarette smoke or something dirty. I won't stay here again and would not recommend anyone stay here.
January 3, 2013
Rated 5 out of 5 by pleaseremodel Attentive Staff
My wife and I arrived in the height of Christmas travel time with 5 suitcases, 2 laptops and a carryon full of gifts and winter clothing. The bell man was extra attentive to our needs as soon as we arrived and help us gather our bags and find parking. The management at the counter were very helpful and efficient. The room was a very clean and relaxing oasis from the insanity of holiday travel. The shuttle was on time and the driver was very helpful and friendly . Thank you!
January 2, 2013
Rated 4 out of 5 by Hansej Poor Wifi
The wifi service at this property was the worst I've ever experienced. When I called the front desk explaining I could not connect they gave me a service center number to call. After 20minutes on hold I gave up and used my celluar data access. This is such a basic amentity I can't believe they don't provide better access to this.
March 26, 2014
Rated 5 out of 5 by Suzette60 Loved this hotel!
Probably one of the best hotels I've ever stayed at. Staff service was excellent and I would highly recommend the hotel to anyone.
April 14, 2014
Rated 4 out of 5 by stripes13 noisy
I found the hotel to be very useful for an overnight stay between international flights. Good bar and restaurant, although very pricey. Also the hotel room price was double the normal rate on New Year's day - very expensive for the standard. The room was good, but we had some noisy teenagers next door, which could be heard through the thin connector door and woke us up at 2am. Also every sound from the hallway can be heard in the room. Better doors would be in order!
January 4, 2013
Rated 4 out of 5 by jljs Good for meetings
amphitheater is great for meetings and conferences
April 17, 2014
Rated 5 out of 5 by bruksheree Excellent!
No doubt, some of the best customer service I've had in a long while.
April 16, 2014
Rated 5 out of 5 by Allen13 Great Experience
I stay at this Westin once a month for business. from the time I walked in, Miguel(apologize if misspelled) recognized me and remembered me from the month before. After I checked in, Cindy called me to make sure my reservation was correct. I tried room service for the first time this trip and it was excellent. Working in the customer service industry myself, I appreciate the time and extra effort afforded to me during my stay. Thanks again and see you next month!
June 2, 2013
Rated 5 out of 5 by kevman123 My new favorite ATL Airport hotel!
This property is located about 5-10 minutes from the Atlanta airport. As a Platinum member I received an upgrade to a junior suite. The check in staff was very friendly and efficient. Room service was promptly delivered and the food quality was very good.
The best feature of this property is the ability to check your luggage at the hotel. The morning of departure I rolled my luggage down and was quickly checked in to my flight – luggage free!
January 8, 2014
Rated 4 out of 5 by MaryH Great Stay!
I must say I was very impressed by the feel of the Westin. The staffs was very polite and helpful. The hotel has so many amenities there was no need to leave unless you wanted to. I will definitely chose the Westin Atlanta Airport again.
April 4, 2014
Rated 4 out of 5 by D8324 Westin Stay
I was very disappointed as a SPG member when I arrived at the Hotel. I arrived with a couple of flight crews which is fine but the lady at the desk 'assumed' that I and a family of 5 or 6 were a part of the crew. She did not offer assistance to me or any of the other guests waiting to be helped and when she finally helped us she acted as if we were bothering her and she was very rude. I then was asked for a Credit Card but my staying on business meant that my company was paying for my room. I then went to connect to the FREE internet service and was unable to do so. I called the front desk and they said that I needed to put a credit card on file just to use the FREE internet service. As a SPG member I was also given a double bed room and was not placed on the 9th or 10th floor which was posted as the rooms for ALL SPG guests.
August 5, 2012
Rated 4 out of 5 by JLW1 Good but not the same
I've been staying at the Westin Atlanta Airport frequently since 2009. I've always enjoyed the tranquil atmosphere, quality room and upscale products. Recently, however, I have been disappointed in the quality of products which were more like those you find "where they leave the light on", and not at the Westin. The carpet in my room on each of my past two stays also looked like it had not been vacumed. Maybe the 3rd time in a month eill make the difference.
August 8, 2013
Rated 2 out of 5 by Anne Convenient to Airport but that's all
This property is in serious need of a makeover. The SPG rooms (supposedly the best rooms in the hotel) were sparse. The fitness center was totally pitiful, with 2 of the 4 treadmills broken and only 2 other pieces of workable cardio equipment----and no sani-wipes to wipe down the machines! The restarant was mediocre at best, and the service was horrendous (took us over 2 hours to eat dinner!). As far as SPG properties go, this was by far one of the worst.
January 30, 2013
Rated 2 out of 5 by JH265 Get it together.
Pay to park at the hotel you're already paying to stay.. Really? The room was fine. No complaints on that. However, the front desk did not seem to know what they were doing in checking in and out. I had a problem with my bill and was not told about certain things when checking in and out. This was frustrating. I don't like surprises when it comes to how much my card is going to be charged. I was told one amount was being charged at check in and at check out was told something different. The staff didn't seem to know what they we're doing. Also, paying $12 a night to park at the hotel for which I'm already paying $100+ to stay? Completely ridiculous. I feel as though I can go to a different hotel and get the same room, but also find somebody who is going to respect my money. I would not recommend this hotel, and I would not return.
January 5, 2013
Rated 5 out of 5 by Dollar33 Good nights sleep
The best bed of any hotel chain, Staff was great except at check in, asked for a high floor but was not allowed because of a discount rate. The top 2 floors are for SPG guests but I had a discount rate and was not even asked about being an SPG member. Stayed on 5th floor. Room was still nice and shuttle service was on time, 24/7. A little over priced for food but nice place to eat down the street at Joe's. Bell men will give you a 10% off discount card.
November 5, 2012
Rated 1 out of 5 by Annette83 This hotel should raise many concerns
Stayed here twice within the span of one week. First visit; great customer service, great, clean room, great overall stay. Second visit: VAST difference. 1st room issued smelled like an ashtray, 2nd room issued smelled like a sewage pipe burst had occurred, 3rd room finally was clean and didn't have a stench (PURE room, so credit goes to PURE, and not to the Westin). Final room was not stocked with toiletries and the pool that had been so enjoyable on the 1st visit was disgustingly dirty and unstocked with towels even after 30 minutes of calling for more towels. I am a fairly easy travel guest for hotels, I don't ask for much. I don't think other guests do either. And btw, I am supposedly at the highest level member of the SPG rewards program. As other SPG members may be able to testify, platinum does not really mean much to SPG. Although, I need to clarify that the few customer service personnel that tried to assist this situation were nothing but polite. But polite never solves anything. Clean up your act SPG/Westin...it filthy.
March 29, 2014
Rated 2 out of 5 by santafe Hair In Tub
Very kind, helpful people at checkin. Got to room, ordered room service after very difficult trip. Went into bathroom to clean up and there were hairs in the tub. VERY disconcerting. I was too tired to call housecleaning. Food arrived, sweet young woman making delivery. I pulled out a roll when she left and it appeared to have a black mold spot on it. I was very disappointed in all of this, it makes it hard to trust the cleanliness of the Westin, etc.
July 2, 2013
Rated 2 out of 5 by Andy64 Hotel is lacking in many areas
My Shower head and air conditioner were not working well. Fitness center had broken equipment and was out of water. I called to let the staff know but no one came to replenish in the 1 1/2 hour I was there. The spa had lukewarm water at best and the pool area was dirty and non hotel guests were in pool where they has jumped the wall from the outside to get in. I love Westin hotels and I still do but the Westin Atlanta airport hotel gets a thumbs down.
June 1, 2013
Rated 3 out of 5 by summer2012 Okay Stay
We arrived at 7pm and was told 1 of the 2 connecting rooms (which I didn't request but thanks for the gesture) still wasn't ready, after explaining to the agent that we traveled from TX (12 hr) and I didn't care what kind of room it was we just needed both rooms. Finally, after I suggested an upgrade she was able to get us the room. I get to my room to give the kids a bath and I find 5 pieces of long hair throughout the tub...I called and all I got was, " sorry about that" and I had to ask to have someone clean the tub. I feel like I'm asking for services that should already have been offered to me not vice versa. I will say the housekeeper that came to clean the bathroom was very polite and room service staff was efficient and polite as well. We are actually returning to Atlanta but I chose to stay in the city instead of coming back.
July 19, 2012
Rated 5 out of 5 by TravelerMN frequent business travel
the staff is extremely helpful, knowledgable, know my coffee preference, my room preference, Has excellent Wi-Fi, which is critical for business communications, The shuttle service is very good. Only suggestion is add more vegetarian dinner items to the menu.
March 28, 2014
Rated 4 out of 5 by Hadly Good Stay!
very near to the airport and we have shuttles from airport to the hotel frequently. they also run shuttles from hotel to my office, so i choose westin. Also, room experience is Quite. I dont have to listen to what's happening next door like other hotels
March 28, 2014
Rated 4 out of 5 by notsurewhyyouneedthis Very expensive amenities but great hotel
Overall- it is a fantastic hotel with an extremely professional, courteous and helpfull staff. Room service was excellent and reasonable. Parking charges were ridiculous at $16/day. The hot tub was cold which was a dissapointment. The double head shower was really nice but nonfunctional since the diverter spout did not fully close- probably an inferior product that looks good but lacks functionality, common in construction/renovation these
September 27, 2013
Rated 1 out of 5 by ReallyMad2012 STILL HAVING PROBLEMS
I already wrote a review a couple weeks ago to let everyone know the harassment my niece went through while staying at the hotel, but now I'm still going through it. I just checked my credit card balance and found out that the hotel charged me twice. I already paid for the stay and check out and now there's another charge for the say stay. When I notified the staff of the problem, I felt like they weren't very sincere. Very bad customer service.
December 7, 2012
Rated 4 out of 5 by Boring Great restaurant
Food at the Patio restaurant was delist and room was clean and comfortable
April 11, 2014
Rated 1 out of 5 by FrequentTravel99 Terrible service
This was one of the worst hotels that I have ever stayed in. Reserved 2 double beds and upon check in was given King + pullout. Got to room and had not pull out bed. 4 people in room with 1 king bed. Tried calling front desk 4 times and then had to walk back down to tell me there was nothing that could be done because they were booked. Overall, waited 1.5 hours for 1 rollaway and 3 people slept in king bed. Not a good night. Will never return.
June 23, 2013