Rated 3 out of 5 by House Okay
I stayed at the Sheraton Hotels and Towers in Chicago on the weekend of January 11th and the Westin Magnificent Mile in Chicago on the weekend of January 18th. Each time when I made my reservation I informed the hotels that I am allergic to feathers and that all feathers must be removed from the room. Despite the fact that I checked in after 6:00 pm on each stay, the Sheraton and the Westin did not have the room ready so I had to wait for them to remove the feathers.
January 23, 2013
Rated 5 out of 5 by Tldavis poor Service on 1/27/14
I am a weekly guest at the hotel. During the week of 1/27 when I arrived my sheets were dirty. I contacted service express and went to dinner. When I returned 2 hours later the sheets had not been change. Also during this stay I requested fresh towels and water. I had to place a 2nd call to service express for my request to be completed.
February 17, 2014
Rated 5 out of 5 by Wooleeboolee Perfect for Conferences
It's rare when a hotel/conference venue exceeds all expectations, and, after attending a 3-day conference at the Westin Michigan Avenue, I would say the entire staff accomplished this from the moment I was greeted upon arrival to the moment I left for the airport on my last day. My room was excellent and every detail, even down to my pillow preference, was attended to. Service throughout the venue was always polite, eager-to-please, and sincere. Can't ask for more!
August 16, 2013
Rated 5 out of 5 by Gayle Flawless execution
My company hosted a 3 day meeting for 260 guests at The Westin last week. The execution of the event was flawless and our expectations were exceeded almost beyond words. One of our attendees visited the front desk to see if they could direct him to a pharmacy for cold medicine and when he returned to his room, there was a bowl of chicken soup with a get well note from the staff. Another of our attendees was talking to her housekeeper about her weekend plans that included her husband for their 10 year wedding anniversary and the housekeeper sent a bottle of champagne to their room with a hand written note congratulating them. Many thanks to the Westin staff for their genuine and gracious hospitality. I have had the pleasure of visiting some of the world's finest hotels and have never experienced service of this quality.
March 11, 2013
Rated 4 out of 5 by Tidy Weekend Stay
I booked a weekend stay with my family to enjoy 'festival lights parade'. Hotel lobby is bland and unimpressive. I got a deluxe room, it seemed a regular hotel room you find anywhere else in Americas. The bathroom was more like a motel, it seemed very old. The hotel staff are very friendly. I would recommend contacting Kristin Kulasik if you are planning future stay. She is genuinely helpful and does everything possibly to make your stay comfortable.
November 25, 2013
Rated 4 out of 5 by Mel15 great value
Hotel is in a great location! Friendly staff, greeted immediately by doorman. Room is clean and (mostly) quiet. Spacious bathroom.
Suggestion for hotel:
The luggage always piled up in a cordoned off area in the front lobby looks very sloppy. Why don't you just enclose that area and make it a storage room? Plus, it doesn't seem very well secured.
Suggestion for guests:
Ask for a room away from the elevator. The elevator is noisy and can be heard through the walls.
April 8, 2013
Rated 4 out of 5 by Notnow A bit old?
Room was a bit cold, hard to get warm although it was 10 degrees out side, window iced up. no tissue in bathroom, light in bathroom burned out, room clean but perhaps not perfect. Check-in very good, looked up and found my SPG #.
March 4, 2014
Rated 3 out of 5 by Reebs Did not meet expectations
It just seemed that there were improvements needed in many places. Specifically in my room there was a black-type mold in the shower area at the ceiling. There was also dust in the air vents that looked like it had not been cleaned in quite a while. The edges of the room also had that distgusting 1/2 of dust build up from not being cleaned well. The spa was just services and nothing special. Overall, I think there are better places to stay in the same location.
June 17, 2013
Rated 4 out of 5 by Donstatus98 My Westin Stay
The room was great. Everything was great except for a few things. ONE, we received a LATE night knock on the door for cups and towels (which we didn't call for, that was odd....) and TWO, when I checked out, the gentleman at the counter said, "you're all set, you just have one phone charge". I said "i didn't make any calls". He smiled & said, "oh ok then, you have no bill. have a nice day". That seemed odd & I STILL don't know if my card was charged. SMH
January 21, 2013
Rated 3 out of 5 by krisd Westin Chicago hotel review
There was a large group of family staying with you for a wedding. Just about all of us had troubles 1. with reservations prior to the check in and 2 after check in needing to change rooms becuase of loud neighbors or location of hotel room.
I personally have a bililng issue that I've been trying to resolve since I made the res. 2 weeks ago and still have not resolved. I called 2 times before my stay to get resolution and was promised a call back from billing that never came. Then while at the hotel I asked 3 times for help, once at check in, once at check out, and 1 time during the stay while I was trying to help a family member to change rooms, and still no call. I plan to dispute the charge and then I expect someone will take care of my problem. My overal rating of average is because of the issues, otherwise this is a beautiful hotel and area and has great potential.
December 30, 2013
Rated 1 out of 5 by Indy Surprisingly terrible treatment.
I have stayed at this hotel many times. This past weekened, we took two couples with us and the treatment we received was unacceptable. We were talking in our room, and the hotel sent security up to give us a noise warning. They requested that we sign a form stating that they could request that we leave without a refund. We were mortified. I personally walked down to the front desk and was advised that the manager would call the next day to discuss. Management never called. When I pursued this the following evening, the response was simply that this is their policy. We were treated like common criminals sending security to our room! No music, no loud television, just six adults talking prior to leaving for dinner. If another guest complained, a phone call and polite request would have sufficed. Sending security was unnecessary and insulting.
March 11, 2013
Rated 4 out of 5 by Shelovesgreen Housekeeping
I checked into my room late due to some issues with my travel agency. When I arrived I found the room in okay order, but when I went to take a bath a noticed the toilette was unclean and then in the morning I stepped on some trash in the floor that was not mine. It was late when I checked in and the bed was clean. I reported all of this when I checked out. I was surprised, usually when i stay at a Starwood property they are always clean.
May 31, 2013
Rated 4 out of 5 by Janet38 A conference
We were at Westin, Chicago for a Sports Nutrition Conference. My room was very satisfactory. The rooms that the conference was held in were not. They were so cold that we had to wear our winter coats to be warm. The scrambled eggs served at breakfast were cold and runny. The box lunch sandwiches (vegetarian) were a roll with one slice of eggplant and one slice of tomato.
The staff tried to be very helpful, but did not remedy these problems.
April 29, 2013
Rated 3 out of 5 by MrsH411 Great Location
This hotel is very conveniently located. The lobby and registration can get congested and should be analyzed for traffic improvement by the Management.
March 3, 2014
Rated 5 out of 5 by Mikes Consistently awesome
I came with my 11 yr old daughter for the weekend getaway. Regretfully,I did not book the American Girl package. However, Kira the concierge, sweetened my little girl's heart and delivered fresh baked cookies and chocolate milk to the room to cheer her up and uplift her.
The location is central.The rooms are clean and stylish. Most importantly, the services were impressive and the rates were competitive. I look forward to my next visit!
February 16, 2013
Rated 5 out of 5 by Rich Great Friendly Service
Great Staff ....made sure my room was set when my cancelled/delayed flights didn't get me to the hotel till 1:15 am. Had a problem with a phone not charging ---but had a maintence staff member at my room within 10 minutes of making the call ...it was fixed in 2 minutes!. Staff has always been particularly friendly at my stays here.
February 3, 2014
Rated 5 out of 5 by DSES Great location
We were pleasantly surpised by the location. Right across the street from the John Hancock building, with the observatory and Signature Lounge. Within walking distance of Navy Pier, Lake Shore Drive, Chicago River. Shops and restaurants nearby. Great little place across the street for breakfast. Concierge available to answer questions. Used CTA from Midway with no difficulty. Bus service on the next block, but we walked most places.
September 4, 2013
Rated 5 out of 5 by edpannell As Always, one of the best hotels in Chicago
I booked a room thru Southwest Airlines a couple of years ago, and was very surprised at the cost of the hotel. And was even ore surprised once I arrived. I didn't expect a fantastic room and view!! I make this hotel the only place I stay when I visit Chicago!.
February 17, 2014
Rated 3 out of 5 by Linda1969 Comfortable Stay and great location
I had an overall enjoyable experience in your hotel..all staff and guest services were more than helpful, courteous and professional.. My one and only complaint would be the location of our room in relationship to the elevators. The elevator activity was louder than I was expecting and hindered sleeping, at times. When I return to your hotel on my next trip, I will remember to ask for a room away from the elevators. Thanks, Linda
May 6, 2013
Rated 5 out of 5 great employees
My family and I traveled from Detroit, MI for a funeral, I originally booked one room, I was able to add another room for the one day stay. The service express team was great. As we the five of us checked in. We were greeted with smiles and the willingness to help. The front desk agents name was Jerrell, he helped our check in go smooth and gave us options on dining in the hotel and around the area. We really enjoyed our stay.
August 27, 2013
Rated 5 out of 5 by peaches23 Westin Raises the Bar in Chicago
We just stayed three nights in the Westin Hotel on North Michigan Street. I've travelled to Chicago for over 30 years and have stayed at the Westin countless times. This was the best. The staff from curb to bed was just superb. They do anything needed to make your stay more comfortable. They deserve a 5 star rating.
February 3, 2014
Rated 5 out of 5 by JPinMSP Wonderful Place for Christmas in Chicago
Location, Location, Location. This Westin is in the middle of the action on Michigan Ave, with easy access to roads heading into the area's neighborhoods. Our room was in an older section of the hotel, where the Heavenly Rest beds and new pillows were not in place. A bummer as the Westin is our hotel for these very amenities. Despite the rock-hard bed, we had a great time and the staff was great.
December 16, 2013
Rated 2 out of 5 by ryan212 Zero SPG recognition
I was arriving late to the hotel but my younger brother was coming in early- He had just lost his wallet the day before so he had to come in paying cash. (college kids) Well obviously in this hotel they treat cash customers, like they treat like street dwellers. They gave him a hassle at check in. No SPG recognition- When I arrived they told me that all the suites were sold out for the night thats why he didn't get upgraded. REALLY THEN WHY on the SPG website could I still go online and book a suite room minutes later, nice try. I think its shady that they considered us of another class since he was forced to pay cash, even being a platinum member. the location is great and hopefully our case was just one that slipped through the cracks, Ive stayed here a few times before just this year alone which makes it even worse- but overall this looks very shady to me.
December 23, 2012
Rated 4 out of 5 by goldendoodle The Grill Restaurant
It was very difficult to get through the bar to get the The Grill for dinner on Thursday and Friday night. It was very crowded and the people were rude.
After two nights of trying to get through the bar for dinner we decided to get room service on Saturday night instead struggling with the crowd in the bar. Not our choice, but two women along at night the thought this was our only option. This problem needs to be addressed.
April 29, 2013
Rated 3 out of 5 by Daniel27 Business Trip
Staying several days at the hotel for a business trip, I was disappointed in a couple of things. The TV stations were poor, the majority not even in HD. Also, at check-in, were told that we were upgraded to a deluxe room because of joining their reward program. The room we were given was the same as presented on the website and we could not see any deluxe features. The staff was very helpful but overall, I was not impressed.
January 28, 2013
Rated 4 out of 5 by ANagory Excellent stay at Westing Michigan Avenue, as I have come to expect at this hotel!!
There are several reasons I always stay at this hotel when in Chicago!! The Westin Michigan Avenue provides the best service and personal attention from staff than any other hotel I stay at. They also provide me with frequent Platinum room upgrades with rare exceptions! I want to specially commend the following individuals for making sure my stays were comfortable -
Jerrel, Ashley, Carly, Anna and Diana. Thank you guys!!
May 14, 2013
Rated 1 out of 5 by Gst1005 Getting by on its location
This hotel is fortunately located in a great place for downtown Chicago shopping because that is its only high point. Our room had mold in the bathroom, our customer service was lacking (no housekeeping showed up until I called and asked for towels), the concierge is impossible to get a hold of and parking is $65/night (not the published rate on their website). There is a lot of competition in the area, so look around!
July 15, 2013
Rated 4 out of 5 by Opaa Great location
No complaints w/respect to hotel & restaurant
However in all the years we have stayed @ Westin this was the first time we have had a problem w/parking our car. I have a new Mercedes Benz & it was not parked on Westin property but in a public lot w/ little security! The first time we asked for our car it took 35 minutes, the next time was time to check out & after a 30 minute wait our very good Bellman asked a man who appeared to be the boss about our car which showed uo 10 minutes later. All this for only $67.00 a day. So a wonderful stay in Chicago was marred by a lousy parking experience !
With all the competition in downtown Chicago it is easy to go to another venue. We have been staying @ Westin for 12 years. One last comment while we were waiting for our car a number of employee autos were coming out of the Westin lot, yet we were parked in a public lot. What a ripoff!
September 10, 2013
Rated 3 out of 5 by CDB685 Loud Room
I stayed here for a weekend in February for a little "staycation". The room was very cold when we arrived and we could never get the temperature right (was either too hot or too cold). Additionally, our room shared a wall with the service elevator which ran constantly. It was very noisy all day and night long. This was especially noticable and aggrivating when morning room service started at 6am on Sunday morning.
February 18, 2013
Rated 5 out of 5 by sara0114 great stay
Everything was great. Anna at the front desk was great, friendly, quick, effecient but still took the time to make sure I recieved my spg points for making a green choice. Only downfall was that their was hair in my shower when I got in - at that point it was too late to call housekeeping. Not a deal breaker but a few extra seconds from housekeeping would have prevented this.
Deja at the spa was also wonderful!
April 8, 2013