Rated 3 out of 5 by bluegrass excellent staff but too busy
I really have to admire Lorenzo the doorman. He is a master. Knows all, sees all, comfortable and accomodating. Kept me out of a jam becuase he's so on top of things. In fact all of the staff I encountered were outstanding but often seemed stretched too thin. Parking at $69 a day is gouging. This 4 day business stay suffered because of the breakfast plan. 30 minutes in line at Starbucks every day to get the same food ... This was not a full service hotel experience. My experience at Four Points the day before was outstanding by comparison.
September 23, 2013
Rated 3 out of 5 by joem57 busted tv
When I got there the TV set was not working properly. I could only get about 16 of the channels and I couldn't access the in-room movies at all. I told the staff and they said someone would be sent to my room, but no one showed.
The restaurant wasn't open on time on Sunday morning.
And, because I couldn't access the hotel in-room service I couldn't check out electronically. There was a line of people waiting to check in or out downstairs and that was frustrating.
March 25, 2014
Rated 5 out of 5 by Svenska Chicago meeting
Great hotel. Friendly and helpful staff
May 7, 2014
Rated 5 out of 5 by blondiegirl Best SPG experience so far!!!!
Just had a wonderful stay at the Westin. Location is hard to beat and everyone at the hotel was so professional and friendly. This was a surprise for my Mom's birthday and my requests were all fulfilled and more. Ashley at the front desk was so thoughtful and even sent up champagne for us to celebrate, making my mom's bday even more special. Probably the best sleep I've had at a hotel, didn't hear anything through the walls. Love that they are so dog-friendly as well. HIGHLY RECOMMEND!!! and will stay here whenever I come to Chicago!!
July 5, 2013
Rated 2 out of 5 by AG07 disappointed
We chose this perticular Hotel because of the AG package they offered.... my daughter was suppose to receive an ice cream sundae and an AG bed with turn down service which we were to call and set up which we did 3 hrs in advance sundae was fine not very kid appropriate but.. as for the bed and turn down service well we had to call two more times for and fight to keep our daughter awake for the delivery of the bed but no special turn down service like they advertised very sad that you advertise something for kids and you don't deliver!
April 8, 2013
Rated 1 out of 5 by seekay03 Everything went wrong
i will stick to the point. Booked a prepaid rate on my spg.com Platinum profile. My reservation was e-mailed to me and the front desk needed proof of that as they couldn't find my res. Front desk agent left to the back office for half an hour while I stood and waited. Next, i got back to my room one day and found a half eaten piece of cake sitting in front of the television. I was told that a previous guest must have left it in the minibar and it was taken out and left on the dresser while the room was being serviced. Is this a joke?
January 21, 2013
Rated 3 out of 5 by 38isbest paper-thin walls
The room itself was fine but I went to bed around 11:30pm and heard several groups of people coming off the elevator. They were very loud and it was as if the walls weren't even there.
May 1, 2014
Rated 3 out of 5 by ChicagoGirl Phone in Room Broken with Never Ending Wake Up Call
Both phones in my room were broken. I called with my cell for a wake up call and then set alarm by my bed. The alarm by my bed never went off. The phone rang to wake me up but I couldn't pick up as the phone was broken. It kept ringing and ringing. I called down to the front desk from my cell and told them to turn off the wake up call. Instead, they sent someone in person to wake me up. Then, 5 minutes later, an engineer showed up to fix my phone with no notice that someone was coming up to the room and the do not disturb sign on.
April 22, 2013
Rated 3 out of 5 by Traveler0426 Hotel issues
The reservation was confused from the day I added an additional night's stay. They could not combine the reservations. Also, the room was not serviced. I had to request clean towels twice.
April 30, 2014
Rated 2 out of 5 by jasper84 Paper Thin Walls, Poor Suite Placement
Attended for a wedding, used some suite nights to get an "executive" suite. Wish I had just taken a normal room. All the suites are right next to the elevators, so you hear whooshing and dinging all night. Plus, it seems the suite I got used to be larger but they cut some of it off to make a new room. The walls between these rooms were PAPER thin. I could hear literally everything the other person did, and of course they were having a party until 4AM. Staff was indifferent towards this - expected better treatment as a platinum.
February 18, 2013
Rated 2 out of 5 by Hank28 Pretty mediocre experience
My stay started okay. I arrived and the room wasn't ready (but I was early). They took my cell phone number and called me when it was ready. When I got to my room (on the SPG Floor), I found that they allowed a group to hold open auditions in the room next door. They also clearly did not have enough staff to meet the needs of their guests. The line at the "cafe" in the lobby was very long and they had one person working. They also generally only had 1 person working at the front desk. Overall, this was extremely disappointing.
February 8, 2013
Rated 2 out of 5 by SoDisappointedinWesting Staff could not be less helpful if they tried
It took 3 calls and 45 mins to get a maintenance man to fix a loud noise in my room so I could go to sleep. No apology from the management - just a fact of life in their world.
The next morning, I requested that my room service tray be taken while I was out. My room smelled like stale eggs when I returned that evening. No one even bothered to show up. Why did I even bother calling?
April 11, 2014
Rated 3 out of 5 by Amy24 Room next to elevator.
I came to this hotel for a one night stay, just for a day and night of R&R away from everything. While the location was excellent and the king bed was heavenly, I felt like I was sleeping next to a train station. I was in room 811 which was located what looked like almost attached to the elevators. I can tell you I did not sleep for more than 3 hours with the elevators going up and down through the paper thin walls. Who would have known elevators could be so loud. A real disappointment when only going for one night of rest.
February 18, 2013
Rated 4 out of 5 by MYVETTE1 Hotel is in perfect location but...
This hotel is very clean. Room was on the smaller side and when we booked the room it stated it was 395sq ft. but doubt it. As for the HEAVENLY BEDS. NOT! We could barely sleep on it. The bed was so hard that you have to keep rolling over and over because your hips hurt. Horrible nights sleep!
We have a new & very expensive bed at home and I call that heavenly! Maybe the actual white bedding is nice and comfy but not the mattress! Was a little discouraged.
March 18, 2014
Rated 5 out of 5 by Tj33 Wonderful hotel stay.
Stayed here with our family for spring break, visiting from California. The whole experience was wonderful. Location was perfect - right across the street from Hancock towers, American Girl Store, and all the shops that my wife likes. Historical Water Towers is right there. Lots of great eateries nearby - Gino's East, Giodarno's, Cheesecake Factory, etc. The rooms were spacious and clean. The staff were very helpful and nice. There's a nice workout facility on site that's open 24 hrs. Our family very much enjoyed our stay.
April 22, 2012
Rated 5 out of 5 by Ed1253 Great Hotel!
Quality, comfort and convenience all add up to a great hotel. The staff could not be friendlier. The Grill next door is convenient for a quick bite to eat or business luncheon. The Westin Michigan Avenue exceeds all your expectations.
April 22, 2014
Rated 5 out of 5 by Austinite I wanted for nothing
I was happy the moment I walked in. The staff were kind and informative. They listened to questions and answered promptly.
The room was spacious and filled with natural light. The bathroom and shower space also allowed for a comforting readying in the morning.
The grill offered a nice choice of meal options which proved important to me as the nature of my trip did not allow a great amount of time to venture out for meals.
I was thoroughly pleased with my visit to the Michigan Avenue Chicago Westin. Thank you.
February 5, 2013
Rated 4 out of 5 by pams Nice stay in Chicago
We had a pleasant stay at the Westin on Michigan Avenue. I was disappointed that I was not given the lake view room I requested at check in and not given an upgraded room because of my Gold status. However, when I called to the front desk after seeing the room, Anna was VERY HELPFUL and found a lovely lake view room for us and she kindly comped the up charge because of the misunderstanding. Please give her one of the gold stars (which I have misplaced). She is an outstanding staff member.
February 3, 2014
Rated 3 out of 5 by KathyK Great Location, average accomondations
The hotel location is great, next to Water Tower Plaza, across from the 95th floor, blocks from the lake. The staff was nice, but the room was dirty. The bathroom had a moldy smell, the nightstand next to the bed had a glass top on it and under it was what looked like mold (or just grimy dirt) as well as a red liquid that looked like had spilled. The phone had dirt spots. I stay at Westins all the time and this room was not what I am accustomed to. It could have just been this room, everything else was good.
May 3, 2013
Rated 5 out of 5 by Fatbully Great location, Generous SPG upgrade
Just stayed there for one short weekend trip on Sunday. I was pre-upgraded to a corner crown suite (2-bedroom) with the gorgeous Magnificent Mile view as a SPG Platinum member without asking. The location is absolutely perfect and it's only a stone throw to John Hancock and the Water Tower Place. I went to the hotel too early and the suite was not ready. No problem, I had plenty of shopping to do anyway and the staff called me an hour later to tell me my room was ready. All hotel associates I encountered are courteous and very helpful and the only complaint I have was I didn't have time to stay one more night there! Some SPG members may complain there is no club lounge at this property but I don't really mind. I will definitely come back for another weekend trip whenever I can.
December 17, 2012
Rated 3 out of 5 by cats1 Michigan Ave Westin Chicago 12/28/2013
We arrived at this hotel around 5:00p.m. expecting to be checked in since check in was at 3:00p.m. The lobby was chaos. People in line waitng to see a reservations employee. All of the lobby seating was taken with some people obviously angry. We waited in line about 15 minutes then get to the desk and found out that a room would not be available for at least another hour. As the gentleman next to us stated, "REALLY, A WESTIN?" These were my thoughts also. We went to dinner and were told we would be emailed when a room was available. We returned 2 1/2 hours later and still no email. Upon inquiring at the front desk found that our room was available but no one emailed us. Never was given a real reason why the delay.
When this happens, it gives a traveler an uneasy feeling as if they are "homeless".
December 30, 2013
Rated 3 out of 5 by Ohioan34 Nice hotel but not as lavish as its price
For the price of a room, I was expecting a lot more. The rooms weren't nearly as fancy as I had anticipated. The staff was friendly, but didn't go out of their way for the most part. Housekeeping was disappointing. I've never stayed in a hotel where the open bars of soap weren't disposed of/replaced. It also seemed as though the concierge was always in a hurry. Overall, it was a pleasant stay but it felt like your average run of the mill hotel. I thought I was paying for a lot more than what we got.
April 29, 2013
Rated 1 out of 5 by Nikki75 This hotel is dirty and disgusting
There was a LARGE urine stain between the toilet and the shower that I needed to ask to be cleaned FOUR (4) TIMES before it was actully done. How is this acceptable??? The morning of my departure there was a bag of garbage outside of my room. I would NEVER EVER stay here again. As an SPG Platinum rewards member I travel often and can stay many places, I would rather NOT get points than stay in this health hazard!
March 18, 2014
Rated 4 out of 5 by DNAmeeting strange leak
Overall, I had a good stay. My only rude awakening was as I was getting ready to leave Thursday morning, my pants that had been draped over a chair were wet. There was apparently a leak in the ceiling near the AC/heating unit that had dripped on my pants overnight. So I had to fly home in partly wet pants, which wasn't fun. I told the man who helped with my check out and he didn't seem too concerned. On a brighter note, I thought the lunch that was served as part of our conference was excellent.
November 8, 2013
Rated 1 out of 5 by Chuck68 No remorse, no response!
Hotel was incredibly busy and staff was unable to handle the crowd. Long check in process and billed two parking charges to my room. I had to call and email repeatedly over a 2 day period to get a person to resolve. No apology, and a week later still no credit on my cc account. I emailed SPG and did not get a response other than the generic "we received your email." I left a message for accounting manager and the General Manager of the property, nothing from either of them.
June 3, 2013
Rated 3 out of 5 by dsiewert Needs an update
I am an SPG platinum member and find the offerings in Chicago sub par. This has not changed with my recent trip. I booked a room at the Westin and was upgraded to a suite. I do have to say that the staff was very friendly and accommodating but this place needs an upgrade. The common areas look tired, the "heavenly" bed wasn't so much. This location should be a showplace for all of the Starwood properties in the area but is just a bit on the tired side.
February 23, 2014
Rated 3 out of 5 by Desolina Signs of wear
The air in the room was thick with air freshener and the bed skirt was stained and dirty. An employee was knocking on doors just after we arrived and when we answered he wondered if we were the previous guest, not checked out on time, or the current guest. The room was quite noisy - all hallway noise can be heard.
April 7, 2014
Rated 4 out of 5 by Teresa2104 This hotel had great customer serive.
I want to thank the Security team, in particular Mike, for his help in retrieving both my passport and IPAD at the hotel and sending it in a cab to the airport. I made my flight and its to the assistance of the team at Westin that I did so.
Thats great customer service!! Thanks
April 11, 2014
Rated 5 out of 5 by Jason333333 loved staying here!
great room! great lake view for a good price! I love the Westin hotel, in any town. The staff is great! thank you Westin hotel Chicago!
April 21, 2014
Rated 5 out of 5 by deld great service
great service and location
April 25, 2014