Rated 4 out of 5 by jimahero Staff made me feel welcome
I travel to Chicago fairly frequently and have always had a nice stay at this hotel. On this particular visit, the front desk personnel were very accommodating with my request for a quiet room. Room service personnel remembered me from a prior stay, and the housekeeper quickly cleaned my room when I went out for breakfast - all nice touches.
February 26, 2012
Rated 5 out of 5 by LindaLeckey Great Staff
I would like to pay a special thank you to the following staff and their excellent service. Thank you all for making my stay not only comfortable but so enjoyable.
Thank you, thank you, thank you.
November 2, 2013
Rated 3 out of 5 by TravelingGirl Needs everyday maintenance
Nice enough hotel. Decent location.
Too many maintenance calls needed during my stay. Called about the safe twice. Didn't bother calling them to make an appointment to have the safe batteries replaced or that would have been a third. Also had to call about the AC, which did not work. Gave up on that too and just spent my 3 nights sweating.
October 21, 2012
Rated 3 out of 5 by Anaerobe622 Mostly nice
The hotel's outward appearance is beautiful. The lobby and conference rooms were quite nice, pristine. The bedroom was comfortable. However, the room itself had a few shortcomings, such as a broken hair dryer, broken door stop, loose electrical outlets, and poor lighting.
July 7, 2014
Rated 2 out of 5 by Sirrom1 This hotel needs improvements.
Westin River North, Chicago, IL. I was a guest in Room 307 -
Air conditioning operates poorly. It smells and is hot. Carpet torn. Shower broken. Towels coffee stained (I hope coffee).
Room service was excellent.
This hotel is in need of a rennovation. I will not stay here again until I see improvements.
May 15, 2014
Rated 4 out of 5 by BBQguy Welcoming
Staff did a nice job of accommodating some unusual needs upon my arrival. However, my Ambassador had made arrangements for an early check in with no additional fees being charged for doing so and they did charge me for an entire extra nights stay.
July 17, 2014
Rated 5 out of 5 by uray Hotel with excellent staff
We were visiting from Canada and didn't know there was a the marathon taking place in Chicago. The staff were excellent and helpful. We checked in Friday, however were stuck not having a place on Saturday. The hotel was booked but they accomodated us well! Thanks to the Westin at River north for excellent staff. Will visit again soon.
October 12, 2012
Rated 5 out of 5 Excellent Stay
Our stay was excellent, but I want to point out that there was a problem at check-in. When the reservation was made I was told if I took a club room we would have a river view. This was not the case, but Sarah took care of the problem and changed us to a room with river view. One problem with the room. the lighting could be improved.
December 19, 2012
Rated 5 out of 5 by monica3 Great Stay
The room was comfortable, and the bathroom is very roomy, with good counter space and light in the shower. A little more light by the mirror wouldn't hurt for getting ready in the mornings, though. Having the TV channel guide under glass on the nightstand is a nice convenience, since the guide is missing in so many hotels.
April 11, 2014
Rated 4 out of 5 by soss room
Lighting in bathroom very poor.
No pool was a disappointment.
August 20, 2014
Rated 5 out of 5 by BusinessTaveler Great stay
I was at the hotel for a week of business training. The hotel room, conference facilities and the food were all excellent. I'd like to come back and stay here with my family.
August 4, 2014
Rated 5 out of 5 by travlegrl Wonderful!
A friend and I stayed here for a girls weekend and it was wonderful. We are in our mid twenties and were treated with the up-most respect! Staff was friendly, location was great and our gold membership was recognized with an upgrade as soon as we checked in (two hrs before checking)
We can't wait to go back! Can't wash enough!
December 1, 2012
Rated 5 out of 5 by Amy49 Relaxing
Room was quiet, spacious, and modern.
August 21, 2014
Rated 5 out of 5 by FirstTimeTripToChicago Wonderful stay
We had a wonderful stay in Chicago. The staff was helpful and courteous - so much that we will be staying at this hotel the next time we come though.
They are working on a bridge across from the hotel which is a bit loud during the day, but cant really be helped.
July 2, 2014
Rated 5 out of 5 by Austonian High-end Westin Property
OVERALL IMPRESSION: I’ve enjoyed staying at this property over the years. The hotel is impeccably kept and sets the bar for the Westin brand. The rooms are large and spacious, the bar in the lobby has a great social setting, and it’s located in the heart of downtown Chicago in the River North area. Love this property and highly recommend to both business and leisure travelers. The rates tend to be a little higher at this property, but it’s worth the value you receive during your stay.
SPG RECOGNITION: Excellent. If there’s an upgrade, it’s yours. This property goes out of their way to find the best available rooms for SPG elites.
THE ROOM: Impeccably kept, current and very comfortable. The views of Chicago are great from this hotel.
EXCEEDED EXPECTATIONS: Size of rooms is impressive for this urban setting. Also, I find that the club lounge at this property offers hot food and more options than similar hotels within the brand.
DID NOT MEET EXPECTATIONS: None
January 5, 2013
Rated 2 out of 5 by galesue recent stay at Westin Chicago
This hotel was beautiful and clean and staff was friendly but beware of the hidden charges. No free breakfast and it was very expensive and not that great. Parking is much more expensive than other hotels we stayed at in Chicago. While the staff is nice and the room beautiful, you can get much better deals at other hotels.
November 4, 2013
Rated 5 out of 5 by kag0147 Great place!
Great staff, great facilities, I will be staying here each time I visit Chicago. Everyone is soooo nice! Housekeeping says hello each time you walk by, luggage assistance people always have a smile on their faces. Employees hailing cabs are very professional and polite. I am impressed by the level of engagement from staff!
April 26, 2013
Rated 5 out of 5 by Teacher1 Fantastic Chicago visit
We enjoyed our stay at your hotel and our visit to your spectacular city. Your staff was helpful with our questions about venues around the city, with travel directions and with making our stay a comfortable one. We will be back and will recommend The Westin River North to friends and family who will be visiting Chicago!
August 2, 2012
Rated 3 out of 5 by rlyles Outrageous
I do not care for Westin pillows or bath supplies (soap, shampoo). However, I must say I was floored when I got a room service bill for a box of cereal and a pot of coffee which cost me $33.00. Absolutely outrageous. Won't be staying there agin or recommending the hotel to anyone.
And $14.95 for wifi? Give me a break.
November 20, 2013
Rated 5 out of 5 by Lins30th Great Central Location
River North is great location for exploring Chicago on foot. Just blocks west of Michigan Ave and easy location to walk north or south of the River.
August 5, 2014
Rated 5 out of 5 by BAJ2000 The staff is exceptional and the hotel is beautiful.
I took my sister and her two kids for a festive weekend in Chicago. The kids (9&11)couldn't stop commenting on how nice the hotel was. We enjoyed the luxury and even called for bathrobes late at night to get the full experience. Everyone was so great and courteous! Thank you for making our trip so much more special!
January 14, 2013
Rated 5 out of 5 by 505780 great hotel
Your staff (especially your front desk staff) was probably some of the best I have ever come in contact with as a hotel consumer. I dont remember the name of the young man that checked us in, but he was so very nice. He made me feel as if he new me personally. He was very helpful. Our stay exceeded my expectations.
November 8, 2012
Rated 5 out of 5 by Terri7411 Great service
From the moment we came for our girls' weekend the staff treated us with such great service! Francisco Fonseca at the front desk was over-the-top in customer service. The hotel was everything we wanted it to be and now am ready for another weekend in Chicago and definitely will stay here for service and location.
December 16, 2013
Rated 5 out of 5 by Coleman1 Great Hotel Place to Stay!
I would highly recommend the Westin Chicago River North. Great room, great service and great staff. I plan on making a reservation in June at the Westin because I had such a nice experience this past weekend. I promise, you will NOT be disappointed if stay at the Westin River North. Fitness Center is the Best!
February 18, 2013
Rated 1 out of 5 by Hernan This hotel needs major help...
I have pictures to support my rating. The hotel is in very bad condictions, the walls in the bathroom had paper peeling off, towels that were yelowish, carpet with stains...extremely bad lighting...I would appreciate if I can be contacted by hotel administration and starwood network. I'm GOLD starwood member.
November 19, 2012
Rated 1 out of 5 by AlexG Bad Service.
Nice location, but hotel is outdated. Concierge service is horrible, they clearly missed the customer service training. We were upgraded to the executive floor. The rooms were nice and large, bathrooms were ok. Overall, this is not my favorite Starwood property in Chicago. I would not recommend this hotel.
December 11, 2012
Rated 5 out of 5 by Mariella32 The hotel has a great staffing team
The check-in team provided great service although I made a booking error. They accommodated me with the most courteous and professional attention and even provided a surprising welcome. The Bell captain was a jewel and had a smile and kind words each time we passed. The visit was like staying with family.
December 10, 2012
Rated 4 out of 5 by Sandy5213 A great hotel...
Had an excellent stay. Slept well, plenty of machines at the gym, breakfast buffet was good, but a little pricey. Only had one small problem, the shower, of which was still good, but had a problem with the hose that brings water to the removable shower head. Staff is always attentive and accomodating.
January 16, 2013
Rated 5 out of 5 by Greg0612 Always great
we love to stay at this hotel for its comfort and location. My one complaint is that the switch from winter to Spring had not been fully implemented in the building so the room was hot at times with the a/c unable to fix it. Otherwise, great as always. BTW, try the potstickers in the lounge
April 14, 2014
Rated 4 out of 5 by LJ509 Great Staff, Good Business Hotel
I had traveled a lot this month. And when I arrived, I was not really looking forward to another night away from home. All of that was lessened by Tee at the front desk. She was charming, not fake. She recognized I had been there the week prior and tried to get me a nice room. I really appreciate the service at the front desk. Also, my planned dinner for that evening had been cancelled, and so I headed to the bar for some dinner. I just wanted a change of scenery, and I was exhausted, so I brought a book and spoke with no one. The guys behind the bar were clearly good with people, and they were kind to a quiet, tired, overworked mom who travels too much. Honestly, the food was good, had the Mahi Mahi, and I was surprised at how good it was. I usually like Westin food, but often they lack consistency. Anyways, it was one night, but I ended up enjoying working in my room and eating some decent food. I will be back.
Thanks, and thanks to Tee for giving me a good start to a long 36 hours.
June 20, 2013