Rated 3 out of 5 by swf68 Not quite as family-friendly as we hoped
Since we were at Crown Plaza, we expected a family-friendly hotel, but we were disappointed. I think the exercise facilities would be perfect for a business traveller, but as a family with two children (8 and 14), we were disappointed. I'm not a hospitality expert, but I have stayed at many hotels that felt more welcoming to families. I'm sure improvements could be made in this area. We thoroughly enjoyed Crown Plaza and Union Station with the kids and highly recommend Science City!
March 18, 2013
Rated 5 out of 5 by WahooFX Conference
This hotel served wonderfully as a conference venue. The ballroom-level rooms were configured just right and lent themselves well to presentation technology when needed. The proximity to Crown Center and Liberty Memorial/WW1 Musuem also was attractive. The guest rooms are gorgeous, comfortable, and nicely equipped for electronics.
April 7, 2014
Rated 1 out of 5 by Chiefs12 A vastly overrated so-called "upscale" hotel
1. Tacky torn carpet in the lobby. 2. Poor restroom locations in the lobby. 3. Valet parking attendant speeding (really speeding!) in the garage (reported to parking attendant and management. Parking attendant laughed it off). 4. No ice machines on the floors. 6. No soda or vending machines on the floors. 7. No complementary newspapers for hotel residents. 8. No complementary breakfast. 9. Extra charge for using the gym. 10. Beware of the high taxes & fees. 11. Vastly over-priced.
September 12, 2012
Rated 2 out of 5 by AFKeeper Not What I Expected
#1 Just wondering why you charge guests at your hotel $50 a night to park? #2 For the rate that you charge a night (outrageous BTW) there were beer cans, garbage, and coffee cups outside our room. #3 Why did all my friends get a government rate, but when I tried to book a room online I was denied a government rate? I also called and was told that "There were no government rate rooms available." How is that possible? The ONLY reason I stayed at your hotel was because I was visiting to go to a friends wedding and I was willing to shell out the $$$. Our room had stains on the ceiling and the walls. The pipes under the bathroom sink were disgusting. I would NEVER stay here again. The only good thing I can say is that when I left your Bellhop was super nice nice getting me a taxi and helping me with my luggage
October 21, 2012
Rated 4 out of 5 by Stuff17 Good
Hotel was clean and comfortable. Breakfast sandwich in the morning was way below par, told waiter and he threw the remaining one away and apologized, but that was it! Had to pay $5 for fitness equipment, that's ridiculous, had to move to three different treadmills to get one with a TV that worked!
April 11, 2014
Rated 5 out of 5 by Cronides Award Travel... great view and location
Loved being on the 18th floor facing the city (great view of the night lights) and within a mile of the Sprint Center for a concert. Usually we stay on the plaza and this was actually a welcome accident. Had no idea how many cool things around for the kids for a future visit too (Lego Discovery, Union Station, Aquarium... all walking distance... and connected by skywalks for that matter). Only critique was bed was a little firm for my taste. Still, my new favorite stay in KC.
May 2, 2013
Rated 5 out of 5 by Bill Overall Experience
This was a fantastic experience. Weather conditions prior to arrival required help from the Westin KC staff to adjust the reservation. Not only were the changes completed, I was pleased to note the attention of the reservation staff to insure my request for a king size room. The front desk staff was very helpful including arranging for the special strawberries and cookies for my wife (special occasion). Everything was fantastic!
I'll definitely stay here next year when in KC.
February 25, 2013
Rated 1 out of 5 by VILLARTA13 WORSE HOTEL I'VE EVER STAYED IN!!!
I chose this hotel because it was close to Childrens' Mercy where my daughter had an appointment the following morning, from the website and other reviews this seemed to be a fantastic place to stay, WRONG! When I got to my my room I noticed that the sheets on the bed were very wrinkly and rumpled! there was a HUGE STAIN on the comforter, the sheets all had stains, including the pillow covers. I was very disgusted! Housekeeping staff was very rude and not apologetic at all!!
September 5, 2013
Rated 3 out of 5 by DoctorT123 The "Green" program
Upon arrival I was asked if i would take part in the "green" program of reduced services for my stay. I said it would be fine, but that eight days was too long to go without services. I was simply told, just let us know when you need anything. Well, on day 4 I stopped at the front desk and asked that my room be cleaned - no service; on day 5 I again requested my room be refreshed - no service. That afternoon I called the front desk and told them that my room had not been serviced, and asked for some fresh towels and a man brought me a pile of clean ones but did not offer to take the soiled ones away. My room was untouched for my entire stay of 8 nights. I would have better off using the door hanger. I did share my experience with the front desk at check out. I have been disappointed at the lack of any response.
June 19, 2013
Rated 2 out of 5 by tlknox29 Unsatisfactory
When we arrived after traveling all day our rooms where not ready and we had a long wait. When we inquired why others where arriving after us and getting rooms we were told first come first serve. I was traveling with two other ladies and checked in before them and one of them received a room before me. That is not first come first serve. When I finally got my room; housekeeping was still in it. Yet on check out day housekeeping was knocking on the door at 10 am. I thought check out was at 11 am. I am very disappointed. I have stayed at much cheaper hotels that offer free wifi, free local calls, and my room was always ready on the day of arrival. This is an overpriced stay .I was told that I would get free wifi but when I entered the information on the site it did not recognize my information. Very frustrating.
October 13, 2012
Rated 3 out of 5 by DES10 Good hotel for a conference
The Westin brand is fabulous so I do recommend them. Now what I love about SPG? I love the heavenly bed and showers! I love the green concept. Kudos to the maid service when I passed them in the hall they always asked if I needed something and the room service was great! Your hotel in Union Square in San Francisco is still my all time favorite!!
March 31, 2014
Rated 5 out of 5 by Maggifer29 Outstanding Accomidations
My Fiance and I went to stay for a belated Valentine's Day celebration. While the Lobby is being renovated, the staff was efficient and courtesy. In fact, my only complaint is that when we checked in I was not recognized as a SPG Gold Member, so I wasn't offered my complimentary 'check in' offer.
The suite we stayed in was spacious yet warm, and very comfortable. In fact, instead of of going out, we stayed in all night! We're looking foward to our next stay at the Westin.
February 19, 2013
Rated 4 out of 5 by ckm839 Comfy and clean, but lacking amenities
This hotel was very clean and the staff was all very friendly, but I was very disappointed at the lack of free amenities that you can enjoy at practically every other hotel. Anything this hotel could charge you for, they did. In-room wi-fi, the use of the gym and for parking in their private lot. They do have complimentary internet service in the lobby but it was limited to 30 minutes which was obnoxious considering I already had to leave the comfort of my room to use it.
August 21, 2012
Rated 5 out of 5 by Jane100 Beautiful Accomodations
We loved the location and the rooms themselves. When we made the reservation we were told there was a complementary shuttle from the airport and to look for the one that said Westin on the side. After a long wait and search we discovered there was no such service. That was actually the reason we chose The Westin. Perhaps reservations are handled by a third party unfamiliar with the amenities? We were disappointed and had to pay over $100 we had not budgeted for this trip.
January 1, 2013
Rated 2 out of 5 by beachkat families only
As an individual traveler, didn't enjoy having kids running and screaming down the hallways at all hours. Acknowledging that bad behavior is on parents and not the hotel., messy, loud children were everywhere.
The restaurant options were average. Would've liked to see one other mid-to-upscale one besides the uber expensive one. The bartender at the Brasserie was nice enough.
The sheets on one of the beds hadn't been changed. There was a hair hanging on the shower head.
May 27, 2013
Rated 5 out of 5 by Bmistyo Awesome Hotel
This hotel is wonderful!!! When we arrived really late and they thought they only had double beds, they above and beyond trying to find a room with a King bed. Since I have a medical condition that requied I have a larger bed, your staff member went right to work and found us a room on the 17th floor. Never once upcharging us or hagling us, she just took care of it.
That is what I love about the Westin hotel chain, going above and beyond to take care of the customer!!!!
September 13, 2012
Rated 1 out of 5 by Tina12345678 Noise!!!!
I know you can not control the marathon - but it would sure be nice if you told us that we would have been awoken at six AM by police, mics, and dogs. If you told us in advance we would have likely came to see you another weekend or we would have been prepared. Spending almost 300 and having a dog in the room next door barking is not acceptable and a marathon I know you can not control but could have at least made your guest aware or give them a early wakeup discount.
October 21, 2013
Rated 2 out of 5 by Mon44 Room
I checked into Room 613 at 2pm and found a 2" cock roach dead in the bathroom. I called the hotel manager and they sent up the engineering manager who inspected the room. Later that afternoon I observed another 2" cock roach crawling in the bathroom. I requested another room and they moved me into 1828. When I moved my things with the bellman, I noticed that the room was a smoking room. The hotel front desk then moved me to room 1825 which was cock roach and smoke free.
March 11, 2013
Rated 2 out of 5 by Kumar1 Caution if you are a SPG member and want to earn more points
I stayed in the hotel for three nights. The reception desk signed me to earn extra SPG points for not getting the daily room service, but I did not receive any point for that. On contacting the hotel, they told me that nothing they can do now because I did not return vouchers at the time of check out. This was a surprise for me because the receptionist did not tell me at the time of check-in. It was very disappointing experience with the customer service of the hotel.
August 24, 2012
Rated 4 out of 5 by MAROLL great experience overall
I enjoyed my stay here, they are very pet friendly and made it easy to travel with my puppy. The staff was very friendly and helpful across the board. The cleanliness of my room needed a bit of improvement, I do not think my toilet was cleaned, plus I found a beer cap and candy wrapper on the floor in plain sight. The staff made up for the fact that the room was not clean, I did not even mention any of this while staying with them. I would definitely stay here again.
September 6, 2012
Rated 5 out of 5 by glsnancy Keep Coming Back
This is my favorite hotel in all the land. The rooms so comfortabe, the staff so agreeable, the proximity to fun and business outstanding. The lobby and bar are wonderful places to hang and refresh after a long day. The breakfast bar is delightful with a good range of variety. The hot food is hot and the cold food is cold, two important features to me for a breakfast bar. We were a party of four and the waiter actually remembered our drink order from a previous day.
July 31, 2012
Rated 4 out of 5 by Dugger79 Reservation Confusion
Your on-line reservation process seemed very good .... until I received our room invoice overnight ahead of checkout. You created three invoices, one for me, one for my wife and one for our daughter, apparently because when making reservations, I listed us as sharing a room vs. roommates. I remember listing each of our names when making the reservation, but had no idea it would lead to separate invoices. I understand why you might want to create separate invoices for people sharing a room, but please make that choice much more obvious .... including explaining the fact that separate invoices would be issued .... on your reservation site.
This process also caused confusion when I called ahead to cancel our first night's reservation, received an nice email confirmation of that change, but learned upon checkout that only the reservation in my name was cancelled. My wife and daughter were billed for a night we were not there. Your staff quickly took care of the problem, but this could have been avoided with a simpler or more well explained reservation system.
April 14, 2014
Rated 3 out of 5 by SCGal Mixed Bag
Room was clean.
Bathroom was mostly clean. Mold by the ledge of the tub.
Staff was friendly.
Comforters on the bed are too small for the beds. If you two people in the bed, you will need to request an extra. Pillows were very nice.
Housekeeping was exceptionally slow. At 5:30pm our room was still not made up BUT I called and they quickly sent someone to make beds and change out the towels.
Was our stay exceptional? No. Was it nice? Yes. Would I stay again? Yes.
September 2, 2013
Rated 4 out of 5 by Kim77 Registration desk
The young woman working the checkin desk was very pleasant. She had a trainee with her and they both were very helpful. They were working when I checked out and they were just as pleasant then also. Was nice to be greeted with a smile and positive attitude.
April 10, 2014
Rated 4 out of 5 by TexasTraveler Very Comfortable, Poor Internet
Overall, my stay at the Westin was excellent! The beds were extremely comfortable and I enjoyed the faculties. The only complaints I had were of the noise level and the internet. The doors slam often and reverberate throughout the floor. In addition to the loud pool area, you'll not get much quiet until late at night. From where I was staying, the internet connection was extremely poor. As it is a service that is paid for, I would expect more usability from it.
July 30, 2012
Rated 4 out of 5 by Andy71 Great upgrade
I am Starwood Platinum and was upgraded when I checked in to the presidential suite at no additional cost. The room was fabulous and this was a most pleasant surprise. The staff were great. One important area for improvement is the room service menu. If the hotel is going to charge $5 for orange juice, it should be fresh, not Tropicana or Minute Maid or something like it. Also, a total of $33 for nothing other than small blueberry pancakes and OJ is very poor.
May 11, 2012
Rated 4 out of 5 by Bb123 Nice place, but needs work
This hotel had great service, a nice staff, and a great location. However it needs attention to details starting with cleanliness. It is time for corporate management to show up and do the white glove test. There is no reason why a great hotel in a great American city should not compare to other Starwood properties in Asia. This hotel was not in the same league and that could easily be fixed with more attention. Show some American pride and set the bar higher.
August 22, 2012
Rated 4 out of 5 by Georgedi Club floor needs work.
Understand, this is a very nice hotel, comfortable room, all that. As club rooms go, however, there's work to be done; it almost seems like an afterthought, a little of this and that thrown together. I'd advise consultation with high-end properties to see what you can manage, considering your price point, to make the room feel cozier and more inviting.
As it is, it's very motel, middle of the road. Considering your apparent aspirations, you can do far better.
August 2, 2012
Rated 4 out of 5 by KCWitch99 Nice Rooms
I stayed in a regular double bed room. The room was spacious and the large window provided a great view. I loved the beds! They were so comfy. I would say the rooms were above average when compared to other hotels. The rest of the hotel was nice minus the construction. I enjoyed visiting the different shops and restaurants inside. The staff and service was average for hotels. I would warn people to watch for the added fees such as use of the fitness facility.
January 21, 2013
Rated 4 out of 5 by GertiesGirl Great Location, but...
we usually stay in lower-end hotels. In those hotels, we're used to having queen-size beds, not full; included breakfast; free WiFi; free self-parking (not $16, plus a LONG walk); free fitness room access (not $5 charge), and an indoor pool (outdoor pool was heated, but it was sleeting, so we didn't use it). Location was perfect as my husband was running the KC Half-Marathon, right out the front door, otherwise it wouldn't be worth the price in my opinion.
October 22, 2013