Rated 5 out of 5 by Daniel28 Great Hotel
This is a beautiful historical building with far more character than a typical hotel. The room was huge and had lots of windows. It was also clean and comfortable. The staff was very hospitable and made us feel welcome. I would highly recommend The Westin Columbus.
January 25, 2013
Rated 4 out of 5 by hawkeye great location
nice downtown spot, with nice restaurant on site, as well as restaurants within walking distance.
January 22, 2013
Rated 4 out of 5 by BuckeyeAnniversaryCouple Staff and service are great!
Service and friendliness of staff at the Columbus Westin were outstanding...best we've experienced in quite some time.
January 20, 2013
Rated 1 out of 5 by ckgone This was my worst SPG experience
Really disappointed in this hotel. How do you forget to stock towels in a room? Broken heater was left unfixed and they didn't offer to move rooms for me. Breakfast food was mediocre at best.
January 20, 2013
Rated 3 out of 5 by jdm58 Disappointing service
I stayed at the Westin Columbus on a near-weekly basis for about 7 months while I was doing business in Columbus (May to December 2012). The basic facilities are fine: rooms are a bit small and could use some updating, but the bed, shower, etc., are generally of the typical Westin quality.
What wasn't of the typical Westin quality, however, was the service. For the most part, I’d describe the service as “spotty” – most of the issues I encountered were not a big deal on their own, but together contributed to a lower quality experience. However, over the last month or so that I stayed there, the service level seemed to drop markedly, such that a day could barely go by without my having to deal with some sort of issue.
January 15, 2013
Rated 1 out of 5 by gmm21 poor finishes
The wallpaper in our room was unfinished. There was drywall mud on the wall, it felt like we were staying in a construction zone. I expected more from the Westin.
January 14, 2013
Rated 5 out of 5 by CWSmith Excellent. Platinum SPG Service.
I had an excellent experience at the Westin Columbus! As a frequent traveler and a Platinum SPG member I felt completely taken care of and very comfortable. Wonderful room upgrade--you could have had a dinner party and a yoga class going on at the same time in the room I received. Lovely note from the manager, mini box of chocolates, extra water = perfect! Hotel is in a great location as well--lots of restaurants nearby but the immediate corner where the hotel is located is very quiet which makes a big difference when traveling often. Front desk employee was friendly, informative, and professional. Overall, couldn't have been better. Thanks!
January 10, 2013
Rated 5 out of 5 by SJohnson Wonderful Stay
Loved the staff!
Loved the room!
Loved the Westin!
WILL be back :)
January 7, 2013
Rated 5 out of 5 by Jamore Wonderful time
We highly recomend the westin hotel to all our friends and family visiting Columbus ,ohio
January 6, 2013
Rated 2 out of 5 by jwozno Poor room quality
This Westin did not have the comfortable heavenly beds, linens, and pillows as others do. These items were old. The flat sheet on the mattress was short, exposing the mattress pad. The linens did not feel or smell clean.
Rooms were old and musty smelling.
January 5, 2013
Rated 5 out of 5 by Jen13 This hotel puts the guests first
I was very impressed with the customer service at this hotel from the second I walked in the door. The front desk attendant made us feel like valued guests and quickly took care of any issues we had immediately. I would stay there any time I go through the Columbus area.
January 4, 2013
Rated 5 out of 5 by BAUD VERY NICE HOTEL
The room seemed small. I thought that I was suppose to get a larger room. Also had problems with the phone not working. The maintenence person could not fix the phone.
January 4, 2013
Rated 5 out of 5 by Carol63 Lighting
Lighting was horrible, not only in the bathroom but also by the beds.
January 3, 2013
Rated 4 out of 5 by Gojira Great location and excellent staff
The room was comfortable, the staff very helpful, and we enjoyed our stay.
January 1, 2013
Rated 5 out of 5 by Bob321 Immaculate facility & service
This restored historic hotel is fabulous. So beautiful. The service is unbelievable, from the bellman to the waiters in the dining room. Just wish they had a larger formal dining room.
December 31, 2012
Rated 5 out of 5 by weddmom12 great place to host a wedding
We booked the Weston for our daughters wedding and reception. The staff is easy to work with and they are so supportive. We made a great choice.
December 30, 2012
Rated 5 out of 5 by Philou60 Great room
Stayed for an overnight stay on our way to Kansas City from New Jersey and this was great!
December 26, 2012
Rated 5 out of 5 by Kateo12 Wonderful Staff
beautiful hotel and personable staff.
December 25, 2012
Rated 5 out of 5 by gomp11 love this place
great staff, great rooms!!!
December 23, 2012
Rated 2 out of 5 by CRC1 Westin stay
This was the most outdated Hotel we have stayed in. Over priced in an area were you had to pay to park your car. In todays world, you either change with the times or you fall behind the competion. Rooms were dated. This is a Hotel with a beautiful Lobby and friendly staff, but lacks in value for the money. We were given two coupons for a free cup of coffee in the morning. Are you kidding me? A free cup of coffee. Is that suposed to be a benefit? The Bathroom had low water pressure, cracked tub, woodwork was chipped, tiles uneven. Electrical pug ins would not work to charge our cell phones. My wife and I thought we would treat our son and daugher inlaw to an experience to remember. I'm sorry to say it will be remembered, but not in a nice way. We ended up staying in a another Hotel which was more accomidating and had everyhing a person could need, and then some. We travel to vist in the Columbus area from South Dakota to visit our son and daughter inlaw and it was decided we will stay in an other Hotel in the future. Half the price, twice the value. I'm sure this type of Hotel and attitude was something special in the 60's and 70's. Today, you have stay with the times.
December 23, 2012
Rated 5 out of 5 by Kateo12 This hotel has great staff
Wonderful hotel with attentive staff.
December 22, 2012
Rated 5 out of 5 by dave1212 history hotel
room was excellent, the bed very, very confortable. breakfast was also excellent.
December 19, 2012
Rated 5 out of 5 by Jamore Wonderful place to stay
Had a wonderful time highly recomend to all our friends and relatives
December 12, 2012
Rated 5 out of 5 by bap5207 The Staff and Accommodations Were Great!
We were staying at this Westin Hotel for a wedding. The staff was very attentive from the doorman who held the umbrella thanks to Columbus' rain upon our arrival to the staff handling our check in experience. The room was clean, well-stocked, and ready for us. The wedding reception and food were outstanding. I highly recommend The Westin for accommodations. If you're planning a wedding, they'll do a good job for you! Finally, we asked a member of the staff (Colleen) to take our picture for our Christmas card. It turns out she is a real photographer . . . our pic is great, and this will be one of our best family Christmas cards ever! : )
December 12, 2012
Rated 4 out of 5 by Overcharged111 Unreleased "hold" charge
CHECK YOUR CREDIT CARD BILL AFTER CHECKING OUT!!
My family attended a function in town and stayed here in two rooms. Upon check-in the front desk informed that an incidental "hold" charge would be put on my credit card for any incidental expenses (courtesy bar, phone calls, missing linen, etc) discovered after check out - pretty standard stuff EXCEPT that the $115.88 hold charge was never released. I checked out on 11-11-12 and discovered that the charge was not released a week later. I called the front desk and was told that my bill was clear in full and in another couple of days to file a dispute on the charge with my credit card company; further that this was a common call that they get. UNACCEPTABLE. Disputing a charge is no small matter. A month later, I'm hassling with my credit card company over this erroneous charge that Westin would not credit/release.
This hotel's accommodations are very good; their accounting is VERY bad!!
December 8, 2012
Rated 5 out of 5 by Finny Typical Columbus Westin
How are you? Welcome back. Is there anything else we can do for you? Please enjoy your stay!
This is standard behaviour for the staff in Columbus. They always convince me that I am their first priority. Is there anything better than that?
Travelers want to arrive to a "home" not to a place.the difference between those alternatives is immense. That is why I come "home" to Westin Columbus.
December 2, 2012
Rated 4 out of 5 by Ed1214 heating
My only negative comment would be the heating system in the room...very loud.
November 28, 2012
Rated 4 out of 5 by FLmom Great Location, historic building
We were in Columbus to visit family in German Village, so the Westin is in a perfect location between the village and downtown. Because of the downtown location, parking is available only for a fee, but the valet service was always prompt and incredibly courteous. The front desk personnel were friendly and helpful, though a request to replace missing hotel information for the binder on the desk in our room was never fulfilled. The bartender in Thurber's Bar, which is pretty much also the hotel's dining room now for meals after lunch, was extraordinarily friendly and knowledgeable about the area. The biggest area of improvement needed at this hotel is housekeeping. Our room was never serviced properly, the job often left half done. One day, we left the hotel at 6:30 a.m. and by 4:30 p.m. when we returned, housekeeping had not yet visited the room. Another day, our housekeeper's cart was out of washcloths and no offer was made to find us any. Toiletries and minibar items were never replaced, food service items sat for days without removal. Upon arrival, we had a chair in the room with a broken leg -- it was replaced with one with ripped upholstery. And during our stay, the blind fell off of the window. Small things, one at a time, but over the course of our stay, evidence that the area of housekeeping and maintenance at this hotel needs much improvement.
November 28, 2012
Rated 4 out of 5 by Becca12 Concierge Service
My family was in Columbus for the Ohio State-Michigan game and ran into an issue that almost kept one of us from going to the game. The Concierge (Brittany) was so incredibly helpful and assisted us with our problem so that we could all go to the game. She went above and beyond and we really appreciated her help.
November 27, 2012
Rated 2 out of 5 by Lcruise A Real Disappointment
Not up to what I would expect of a Westin.
November 22, 2012