Rated 3 out of 5 by SeanMTX Nice hotel with good location. Too bad the fees are outrageous.
The hotel itself is nice, with good staff and welcoming decor. The rooms were sufficient (my room was very warm, so I had to turn off the AC and open a window).
The main problem I have here is the cost of eating/drinking in the hotel. While I expect to pay a small premium for staying to dine in the hotel, I never expected a $65 CDN bill for 2 breakfasts! Or a $5.65 club soda (out of a gun, not a bottled premium beverage). To add insult to injury, there were no refills on the soda.
I and a colleague had a total of 7 beers, 1 entree and 1 appetizer in the lobby...to the tune of $158CDN. Absolutely outrageous.
March 23, 2014
Rated 4 out of 5 by mahol Respite from the "Toronto Dig"
BEAUTIFUL WATERFRONT VIEWS- GREAT ACCESS TO Toronto Harbour and Toronto Island activities. Nice to be near greenery in the city- especially with all the construction going on. Easy walk to the CN Tower, Rogers Stadium and the Entertainment District.
July 10, 2014
Rated 5 out of 5 by moncar I always like staying at this hotel
When we were at the Westin Harbour Castle last Sunday, two of our sons also had rooms. We are the only one with a SPG card, and we have Gold status. I was very dissapointed to hear that we paid at least $50.00 more for our room than our sons did. We had requested a room with a comfy chair since my husband sometimes can't sleep in the bed. Is an armchair worth $50.00? The only way we could get this chair was to book a Junioe suite. The only difference between our room and that of our son, Kevin , was the armchair. His room was considerably less and he is not a SPG member. Please tell me what good our gold status is?
May 26, 2012
Rated 5 out of 5 by conferncehigh Dream Achievers team
Attending a lia sophia conference at the Westin the staff was most excellent with our needs.
July 13, 2014
Rated 3 out of 5 by harlow66 The view was lovely.
The breakfast/lunch dining room closed to early. The Consierge was always away from the desk. I tried four different times to see her. Short staffed. The lady at the valet was rude. Asked for change for a $20.00 to tip she said she did not have change and when I asked the person taking my car he asked her and she gave him change?? Hotel carpets filthy. Looked old and dingy. I was not at all impressed.
July 2, 2014
Rated 2 out of 5 by roberts2014 staff are a hit or miss
some staff are excellent at there job but others really let the hotel down. The queues at the front desk are really unacceptable .
July 11, 2014
Rated 4 out of 5 by TOTeacher Staycation
I live in Toronto but rarely make it to the waterfront. The view is wonderful and it was a treat to be able to just sit and gaze at the harbour.
July 11, 2014
Rated 4 out of 5 by Gail2106 Love the Westin!
The Westin is our go to hotel when in the city! Always very clean, amazing service, and feel safe! We love it!
July 11, 2014
Rated 4 out of 5 by Turbopat Quiet and Nice place
Very good sleep, confortable and quiet, Well located, few minutes Walk to Ripleys aquarium and CN tower,Starbuck coffee was appreciated
July 9, 2014
Rated 2 out of 5 by Luvtrvl Very tired, old, poorly maintained
This is the worst Westin I have ever stayed at and I'm a platinum member. The hotel is in a superior location and has amazing views of Lake Ontario. The hotel is poorly maintained (we had to switch rooms because the first assigned room was dirty and looked like it hadn't been dusted in weeks.). The hallways and rooms are in dire need of painting. The bathrooms are old and very small. The carpet in our "suite" was nasty and shredded near the entrance to bathroom and opening door. The wallpaper was bubbled in places and furniture scraped. Not a good representation for Westin quality. I wouldn't use your suite awards for this place as the room was not of "suite" size nor quality.
August 5, 2012
Rated 1 out of 5 by Unhappy Are you kidding?!
We made the huge mistake of booking during March break - no pool or hot tub use available as it was overrun by kiddos.
The add- on fees were astronomical -$17/day for WiFi. What?! $27 for the breakfast buffet that is comparable to the free buffet offered at lesser priced hotels.
We had a couple minor issues that became big problems due to the lack of response by the staff. After a number (5) conversations we were credited 2 nights accommodation - but not really because $800 in charges later we have had to put a stop payment on our visa. Now off the the telephone for more time dealing with the Westin HC's pathetic excuse for customer service.
So much for a relaxing vacation!
March 18, 2013
Rated 5 out of 5 by sevensmom2 Great night's sleep despite airport nearby
Check in was a breeze. Room was really comfortable. View is awesome! Only after we had been in the room a while did we ever notice a very large airplane landing at the Toronto airport! Never heard it! Only saw it! Watched for a few more minutes and realized there were several taking off and landing!!! The room is that quiet! Everyone is very friendly and helpful. Enjoyed our stay.
June 30, 2014
Rated 4 out of 5 by Gwen27 Charge for WIFI
The movies to purchase in the room are ridiculously priced. And the fact that wifi is NOT included in the room (only the lobby) was quite disappointing.
July 9, 2014
Rated 4 out of 5 by Pura My stay
Good hotel to stay in Toronto except for all the construction going on in the area.
July 10, 2014
Rated 5 out of 5 by Rollingjones Service in this hotel was excellent
I have stayed in top hotels all over the world so it's a little hard to surprise me but Westin Harbour Castle did just that! From check-in with Sean, who went out of his way to ensure I had a nice room, to the room service which was extremely quick and efficient to the room service menu which had very healthy food. I had a bad cold and really needed a place to stay warm and comfortable for my demanding trip. Not only did I get that but I also had a perfect view of the lake and nourishing food which helped make a tough business trip much better. Thanks to the staff at Westin for being so good at what you do!
February 26, 2013
Rated 5 out of 5 by Hawaii76 Toula
was extremely HAPPY with ALL experiences at the Westin Harbour except for Toula, went there to dine because we were short on time because we waited in line so long to check in as there was a convention at hotel , staff at check in did all they could to get us to our room as quickly as possible as we had a concert to attend , however when we went to Toula (as a time saver since it was in hotel) waiter was very inconsiderate of waiting on us in a timely manner even though we explained to him we were very short on time , he seemed more interested in talking to another customer at the table behind us , it took him forever to bring our drinks& he seemed quite annoyed we were only getting dinner & not an appetizer or dessert, had to flag down another waiter just to bring us some bread, felt like we were bothering our waiter the whole time we were there, NOT VERY PROFESSIONAL, have stayed at other Westins such as The Moana Surfrider & have received the UTMOST SERVICE at the hotels restaurants
July 3, 2014
Rated 2 out of 5 by Joe0074567 Not the Westin I know and love
Dirty underwear on the floor from previous guest, failed to clean room by 5 pm; managerial staff less than accomodating; bar staff rude; key cards inexplicably deactivated
July 7, 2014
Rated 5 out of 5 by MKSanDiego Lovely, quiet room
All I could ask for when staying in town for business for a few days: A quiet, well-appointed room. The only thing that could be improved would be to have better coverage of the windows by the curtains.
July 5, 2014
Rated 4 out of 5 by SRMR Nice room great view
Room was clean and comfortable spacious. View was incredible. Room service response was excellent.
July 7, 2014
Rated 5 out of 5 by Vytas63 Hotel for conferences
This hotel has great features organizing the conferences and meetings. The hotel is in the heard of Toronto.
July 7, 2014
Rated 4 out of 5 by ASalk Heavenly bed heavenly view
I always enjoy stays here. Was upgraded to harbour view room, and the view was breathtaking (2922 South). Heavenly bed was as advertised. After checking out I discovered I'd left something behind, so I called the hotel and the incredibly friendly staff sent someone to look for it. (Turns out, I'm apparently blind, found it when unpacking)
Minor criticism: Proximity to stairs and ice machine (but quiet night, so not an issue), the bathroom could use coat of paint, and there was a problem with the bedside phone. Line 2 light constant flashing, tried to change lines, couldn't get a dial tone. I just unplugged it (and forgot to mention it). Desk phone works no problem.
Great stay overall.
December 15, 2013
Rated 4 out of 5 by desertflower conveniently located
The hotel is close to everything and it is all within working distance
July 7, 2014
Rated 4 out of 5 by Pabarrett Staff is special
We had a minor emergency while at the hotel and the staff could not have been better. Michelle Yu took extra strides to make daughter feel better. George from security was kind and patient. We really appreciated the extra effort from the staff.
July 2, 2014
Rated 4 out of 5 by AMCAIR Facilities Met My Expectations
This is the first time we have stayed at the hotel since the renovations. On a whole we we pleased with the results.
I have two (2) comments:
1) for a hotel that is promoting "Green", I was very disapointed in the fact that the hotel is using Plastic Glasses in the room. First because this is "Cheap" compared to other hotels that use glass glasses. and second because "plastic" is not easily renewable but must be disposed of in a dump or recycled
2) for a hotel of this quality, I was disapointed to learn that you charge for "WiFi" in the rooms.
Other than that, we were very pleased with our stay.
November 14, 2012
Rated 3 out of 5 by frequentraveller very tired hotel
This hotel needs a major refurbishment.
The first room I was allocated had a broken safe, the second a bed that creaked & groaned, room air conditioning is unbearably noisy ............
Interiors are dark & dated & the food far from Toronto standard.
The staff are however largely helpful & attentive.
June 30, 2014
Rated 3 out of 5 by Fats Nice Hotel but for the younger crowd. Great View of the lake!
I'm starting to sound like an old man , but the last 2 times we visited the hotel , 80% of the guest were under 25 and hanging in the lobby in the usual bunches . The hotel was surprisingly quiet after the concert so I have to say the hotel did a good job maintaining peace at night.
June 30, 2014
Rated 5 out of 5 by Daver409 Westin Harbour Castle - Toronto
This is my favourite hotel in Toronto. It is very nicely located on the lakeshore - very quiet, and easy access to most points in the city on foot, or via cab/TTC.
From the moment you arrive, you are greeted by doormen and valets that are courteous and friendly, and generally recognize repeat guests, which is comforting.
The hotel itself is exceptionally well kept, clean, comfortable, and with a great ambiance. Its always busy so you feel you're 'in the action'!
Westin has the best beds of any hotels, and the rooms here are excellent. Lake views are also great, particularly on the highest floors.
February 12, 2012
Rated 1 out of 5 by Dave1129 Very Disappointed
I recently stayed at the Toronto Westin and was completely disappointed with the service the staff and the room. I stood in line for approximately 15 minutes to get checked in. When I arrived in the room it was dirty, the pull out couch was broken. The Terrace door was left open and the room was freezing. There was such a large draft coming from the door that the room never warmed up. I forgot my BB charger and asked the front desk if I could sign one out. They said no you can give us your phone we will charge it you need to come back in an hour. Nothing like a lack of respect and confidentiality. The room was dirty my feet were black within an hour. Not happy and would to recommend this hotel.
February 10, 2014
Rated 4 out of 5 by kwconnection Great with one exception
Great stay when I was there for a week of meetings except one rude staff member. Amazing how one bad employee can ruin the efforts of the rest. I had stepped outside for a breath of air between meetings and the door would not accept my card to allow re-entry. Having been trapped outside once already I place a piece of cardborad to prevent the door from latching while I was outside so I could get back in. A staff member came and scolded me for this "we are heaing the hotel not the outside" an when I tried to explain the malfunctioning card lock she closed the door and once again locked me out.
November 26, 2012
Rated 3 out of 5 by Ronald Several Problems
Upon arrival, the entire driveway was blocked to the street with vehicles, and the hotel has no self parking if you don't wish to valet. We found an open lot a block away and walked back with luggage. As of 4PM, no rooms were available. They claimed to have had late checkouts after spring break, but had not planned to have additional housekeeping staff, so rooms were not clean by almost dinner time. We were given access to a lounge room so we could change. When we returned, we had a room in another tower, which needs a paint job in the deteriorating bathroom. Won't go back to this location.
March 26, 2013