Rated 4 out of 5 by shelby67 Beautiful Hotel
This hotel is beautiful, the staff are pleasant and helpful although the waitstaff at bar in main lobby were very slow and valet parking scratched my vehicle when then brought it out of parking and drove over the curb.
July 30, 2014
Rated 5 out of 5 by RoadWarrior99 Service that continues to surprise
I love staying at this property. its my favourite Toronto accomodation.
The team is geared to service excellence and as a platinum member they both respect and reward customer loyalty.
July 31, 2014
Rated 4 out of 5 by kwconnection Great with one exception
Great stay when I was there for a week of meetings except one rude staff member. Amazing how one bad employee can ruin the efforts of the rest. I had stepped outside for a breath of air between meetings and the door would not accept my card to allow re-entry. Having been trapped outside once already I place a piece of cardborad to prevent the door from latching while I was outside so I could get back in. A staff member came and scolded me for this "we are heaing the hotel not the outside" an when I tried to explain the malfunctioning card lock she closed the door and once again locked me out.
November 26, 2012
Rated 5 out of 5 by Jewellers Perfect Location
Service at this hotel is excellent and if you are an SPG member you have separate check in and perks such as a room upgrade. Concierge is excellent and always busy.
We only had breakfast at the Mizzen Restaurant and both buffet and a la carte were very good with very attentive wait staff.
As we were only there 2 nights we did avail ourselves of the pool, gym or spa so cannot comment on same.
Located at the Toronto Harbour Ferries makes Toronto Island a 10 minute ferry ride.
You are a 10 minute 1 block walk from Union Station for Go Train and TTC services, as well as the Air Canada Centre. Hop on the Go Train at Union and take the train to Exhibition stop for a 2 minute walk to BMO Field and Exhibition Stadium.
CN Tower, Ripley's Aquarium, Hockey Hall of Fame and AGO are all within walking distance and other attractions such as the Distillery District, Eatons Centre, numerous festivals, Toronto Beaches, etcetera are all accessible via transit.
To sum it up, the location and service make this hotel a no brainer.
July 28, 2014
Rated 3 out of 5 by Ronald Several Problems
Upon arrival, the entire driveway was blocked to the street with vehicles, and the hotel has no self parking if you don't wish to valet. We found an open lot a block away and walked back with luggage. As of 4PM, no rooms were available. They claimed to have had late checkouts after spring break, but had not planned to have additional housekeeping staff, so rooms were not clean by almost dinner time. We were given access to a lounge room so we could change. When we returned, we had a room in another tower, which needs a paint job in the deteriorating bathroom. Won't go back to this location.
March 26, 2013
Rated 5 out of 5 by Aloush Amazing
I stayed here for a weekend getaway with some friends in Sept 2012.
I have stayed at this particular Westin about 3 times already and I must say it gets better every time I go!
There was a problem with the room at first (Housekeeping did not clean the room yet.) And because of the confusion I was upgraded to a suite.I did not ask for it, nor was I expecting one. I know mistakes happen and I didn't make it a big deal. They really went out of there way to make sure we were happy. They truly make it an experience every time I go.
Thank you for always making me feel at home where ever I stay!
March 11, 2013
Rated 5 out of 5 by lala11 Beautiful hotel
We have stayed at the Harbour Castle before, and would highly recommend it. My only issue was that the room was not quite as pristine as it was in the past. Very clean, but not perfect. There was some dust on the furniture and a little dirt in the drawers. Nothing serious though. Otherwise a wonderful stay. Staff are very friendly and helpful. Sean was great.
July 22, 2014
Rated 5 out of 5 by Herby59 great find
We got the CNE package which was a great value: very nice breakfast buffet , room and 2 tickets to CNE. Our room, which was a city view, still had a very picturesque view of the city and the harbor. The room was a little stuffy even with the thermostat turned down to 67 (?). Other than that we had no complaints. Beds were very comfortable with lots of pillows. Very clean. We can't say enough about the staff ,starting with the doorman (not sure about his title) who greeted us and got us a taxi, to the wait staff at the buffet. We had a very pleasant stay and would diffently stay here again.
August 31, 2013
Rated 1 out of 5 by gkdog Terrible! Will not be back
Definitely a below average experience. rooms are old and worn. A/C did not work. Wifi did not work. And the tap water in the sink had sediment. New room improved marginally, but heard similar complaints from other guests
July 28, 2014
Rated 5 out of 5 by 21Pine Great Location, Great Accommodations!
My visit was for business, this property is on the lake and my view was spectacular. A few steps away to Lakefront restaurants and venues. Walked every night after dinner. The hotel restaurant had by far the best food! I love this place, have stayed here before and will stay again!
July 25, 2014
Rated 2 out of 5 by Jcorvair Great Hotel, less than truthful staff
I loved almost everything about the hotel until it was time to leave. The baggage services desk told me they could get me a car at the same price as a taxi and it would be waiting for me when I left. When I got to the airport I found out that the price was much more than a taxi because the price quoted did not include HST, but taxi prices do. Then the driver could not give me an official receipt. The driver said he could email me a receipt no problem. No receipt has arrived and I called the hotel to complain and they said they would look into it and get back to me. No response yet.
March 6, 2014
Rated 4 out of 5 by PC55 Impressive Hotel
The Westin Harbour Castle continues to be a favorite!!! The moment you step into the lobby you'll be impressed ... especially nice this time of year to have a room overlooking Lake Ontario!!!
July 28, 2014
Rated 5 out of 5 by markmcgill my go to place in the summer in Toronto
this is a perfect spot for visitors to Toronto- right on the lake with gorgeous views.
clean rooms and bathrooms and terrific professional staff
checking in Guest Services Manager Jason Canuel could not have been more accommodating or helpful
July 26, 2014
Rated 4 out of 5 by DJ81 Nice hotel at a good price
Quiet room and comforable beds. Would have
preferred a higher floor but ok with 5th. Loved
coffee in the room. Pool could have been
July 29, 2014
Rated 4 out of 5 by Henleytim Good central hotel to explore Toronto
Good hotel with good facilities and very helpful staff
July 31, 2014
Rated 5 out of 5 by BobH714 Great visit
First time visiting Toronto. Truly a fine hotel location. Wonderful view of the water. Everything was perfect. Helpful staff. Dining suggestion for dinner was excellent.
July 28, 2014
Rated 2 out of 5 by Bercotte Dissatisfaction
Being a frequent traveler, I have to say that I've been dissatisfied with my stay at the hotel for the following reasons :
- the room was dusty and the carpet was not clean
- at our arrival, we've found long hair in the bath tub
- even though we've opted for the regular maintence room service, no one ever showed up to clean the room and provide us with clean towels. I had to call to ask for towels after a long day out, so I could give my kids a bath. It took more than 30 minutes to get them.
- the air conditioning system was excessively noisy at loe speed, waking up the kids in the middle of the night.
- the cost of the meals vs. the quality was excessive (at the breakfast Buffet as well as at the Toula restaurant ). Being used to pay a lot for high quality meals, I can definitely say that the value/quality ratio is not satisfactory.
- the concierge was not receptive and we felt rushed every time we asked him for info.
It's unfortunate. This experience will influence my choice of hotel for my next professional stay in Toronto.
Thank you for considering these comments.
July 26, 2014
Rated 5 out of 5 by imbatman so comfotable
nothing bad to say about this hotel
July 30, 2014
Rated 5 out of 5 by JuneB Great Hotel
We stayed there for a relaxing weekend and everything was excellent from start to end. The hotel room was spacious with an excellent view of the lake and was very clean. The staff were great too right from valet parking, check-in staff and service staff. I would highly recommend this hotel to anyone thinking of staying there.
August 1, 2012
Rated 5 out of 5 by auntclutz68 this hotel treats guests admirably
This is the third year we have stayed in this hotel. I do not even check others as we are very satisfied with the quality of service. you are well received by competent staff. upon leaving they like to know if everything was satisfactory.
July 24, 2014
Rated 3 out of 5 by Dan001 Everything is Extra Cost
I stay at a variety of Hotel Chains in my occupation. Most do not charge for phone calls, or internet access ($70.00+ for the week). At the cost of a room at the Westin, you would think that these items would be included. The other thing that wasn't properly explained to me was that the "Green Choice" which I understood to be that sheets and towels would not be changed, and I would recieve a $5.00 voucher / day. I was surprised to find that it also meant that the room would not be serviced at all. The coffee maker was not replenished nor was the room tidied and bed wasn't made.
October 9, 2012
Rated 4 out of 5 by cartoon room entry
Room was ok but missed having a fridge and microwave. Had troubles first two days with room keys not working!
July 27, 2014
Rated 5 out of 5 by IsabelMMXIII Amazing Service throughout
I am always amazed at the responsiveness of the overall team, from the Sales Manager who signed the contract, to the Banquet Manager who had the patience, understanding and knowledge to advise when i needed advise and be patient when i did not have all of the information he needed to the staff, who was always helpful and approachable. The food as always great!
July 15, 2014
Rated 5 out of 5 by Businesstraveller888 Beautiful Hotel
I find that with many SPG hotels, the line for the Gold/Platimum check in/out is the slowest. When I was checking out, I was next in line at the SPG preferred guest line and it did not move for 15 minutes; whereas the entire regular line of guests who lined up at the same time with me were served. Jennifer, who was at the other end of the counter made the effort to look at the SPG line and personally walk me over to her counter and checked me out. Thank you Jennifer. Please don't have a preferred line if the service is slower; just tell us to line up at the regular line then
October 10, 2012
Rated 4 out of 5 by Arielle Hotel guest
In general, the hotel employees were very professional, friendly, helpful and responsive in a timely manner to my request during my stay at the hotel. The hotel accommodations were clean, quiet and safe. I would recommend this hotel to my family and friends and give it a "4" star. Thank you!
July 19, 2014
Rated 1 out of 5 by wilson8052 Don' stay
This was our 4th time staying at the Westin in Toronto. Two times the fire alarm went off in the middle of the night.We was told it everthing was ok.The last time 1-12-13 the alarm went off again in the middle off the night again and was told to leave the building. After about 1 hour we were told it was ok to return.I do think it is better to be safe then sorry but 3 times in in 4 stayes is a little to much. At check out i did tell the gril at the desk about of my last 4 stays and she told me that American don't understand out rules.This American will not be staying again .
January 16, 2013
Rated 4 out of 5 by Mercibeaucoup2014 Our visit
Aircon either too hot or to cold and noisy could hear next door using the bathroom, felt that the buffet was a little over priced to other hotels that we had stayed in during the week for families staying not on business, however we enjoyed our brief stay and was glad to see a room set aside for kids which gave them space to play expanding these would make it much more appealing to visiting families. Helpful staff and in good order would return to this hotel.
June 29, 2014
Rated 5 out of 5 by tenzin88 Great Location!
I stayed here from 7/4 til 7/7 earlier this month. Overall, I had a great experience. Folks at the parking valet were a great help. I didn't mind paying $40.00 a night because it was way more convenient than parking a block away for ten dollars less. Room service was impeccable. The room itself was a bit smaller but it was clean.
The only complaint was the woman at the front desk who checked me in. I don't want to say her name here but she was below par on customer service. First of all, she didn't greet me. She didn't smile either. Even after I thanked her at the end, she completely ignored me. I wasn't angry at her since I thought she may be having a bad day. However, I sure was disappointed by her professionalism.
July 15, 2013
Rated 4 out of 5 by waterbell60 Quality of Staff
We have stayed at the Westin Harbour Castle many times over the past 30 plus years. There are certain staff members who have been there as long and still remember your face and welcome you as old friends. Myself & my wife look upon these folks as friends and always appreciate seeing them again and cherish the fact they remember us (out of thousands they must meet). We know from conversations with these folks that they view the Westin as their home and welcome the guest as if they were being invited to their actual home. For this I must say thanks.
Les & Deborah
March 11, 2014
Rated 5 out of 5 by Tracie324 Manager, Trade Shows & Events
Staff was second to none. I manage trade shows and events and travel frequently. The staff at this hotel was incredibly friendly and helpful. They went over and above at every turn. I cannot wait to return to Toronto, and will be staying at Westin Harbour Castle, without a doubt.
July 17, 2014