Rated 5 out of 5 by knowsvalue Couldn't ask for more
On the day of arrival, we arrived before check-in time and the hotel let us up to our room early. This gave us more time to settle in, try the excellent buffet brunch and the pool. Forgot my swimsuit, but the hotel boutique sold a nice selection. Tried the golf range, and bought a nice shirt there too. We came for a wedding in downtown Savannah. Going to/from the island hotel to Savannah is hassle-free with the free "DOT" ferry, and we were on time for the wedding with plenty of time to spare.
May 31, 2012
Rated 2 out of 5 by Guest92013 Hotel needs cleaning and extra maintenance perofrmed
Cleaning Staff needs to pay attention to details. Hallways were dirty and needed vacuuming badly. There were a lot Fruit flies or some small insect flying around the back of the bar area at the Midnight Sun Lounge in the lobby area. There was a beer tap that has been out of service for about 3 weeks now. I probable would not recommend The Westin Savannah Harbor Golf Resort & Spa at this time. The GM or Asst. GM need to walk the hotel and check behind the cleaning staff. Vacuum the Hallways.
September 6, 2013
Rated 5 out of 5 by Smurf56 Fantastic Stay
When other top rate hotels cut services this hotel continues to shine. We travel alot and this was our best stay in quite a while.
March 10, 2014
Rated 5 out of 5 by TheNewYorker A Fabulous Resort!
My wife and I stayed at this Westin resort. All I can say is, its a fabulous resort! Being a SPG Gold member, we have stayed at alot of the Starwood resorts, this is one of the best. Everything about it was wonderful-the staff, the resort, the amenities, the design. We especially loved the location, which is away from the hustle/bustle of Savannah, but easily accessible by a fun ferry boat ride away. My only regret was not being able to spend more time there. We definitely will be back.
July 5, 2012
Rated 4 out of 5 by tertiarydog Good meeting hotel
Everyone was very nice; the food was pretty good, but the rooms were pretty worn out and not well cleaned. The towels were ratty - you know like when the towel is so old that it shreds and is see-through and falling apart. There were blood stains on the skirting of the bed and there were tears in the sheets, skirting and pillows. It wasn't that great. The desk was dirty and there wasn't even a remote control for the TV. I called about all these things and Sandra came and visited and was really nice and said she would take care of it - and the rest of the week went by and I was too busy to ask again. So I slept in the other bed without the blood stains and made my own bed the rest of the week. Again, for the most part it was good, but just a moderately lazy cleaning staff and very old linens (yuck).
February 23, 2013
Rated 4 out of 5 by Hornets50 Awesome Location!
The location was great and the hotel was awesome. Loved the décor and the ambience. I only wished our room would not had been given away after making a reservation over a month ago. The room we were given had a small sink and it drained rather slowly. Also, we should have been told upfront that gratuity would be added to our bill if we used the 50% off discount card (not a savings). We were charged 32% gratuity on a meal for two people. What in the world!!!! Charged 18% gratuity in the lounge (no problem, that's fair#, and 21% gratuity on room service #still not bad). After it was all said and done, it was a great place to celebrate my boyfriend's 50th birthday. We look forward to going back, but we won't eat at the restaurant in the future, and we will inspect the room before we unpack and settle in.
August 27, 2013
Rated 3 out of 5 by Sammie1 Front desk VERY accommadating.
We noticed several areas that needed to be paid attention too. Example...shower curtain rings all unattached, small refrig was dirty and looked like it had been beaten up, spa shower had broken tile, no light in the closet,cigarette butts and garbage in parking area. We were very pleased with the people working there and the food was good. The Westin just needs to pay attention to detail.
February 3, 2014
Rated 5 out of 5 by Ron77 Excellant Choice in Savannah
We got a good deal through Travelzoo and decided to spend a night in Savannah at this hotel. It was wonderful. The view across the river to Savannah was priceless and the room was first class. They have a Starbucks in the lobby and nice lounge. The only cons were their parking spaces in the outdoor lot are about as narrow as you can get. They also charge a daily resort fee each day to cover internet access, parking, pool, fitness center, etc. which are usually gratis at other places.
December 25, 2012
Rated 2 out of 5 by WORLDARCHITECT Platinum member guest experience???
As a platinum member, 103 nights at Starwood properties this year, i was disappointed in not being upgraded and put in a standard room.
Additionally, food and service at Aqua Restaraunt, was not memorable. There where only two other people in bar area and i would have to go top the bar for service. (Bartender responsible for serving my area). Food was mediocre. One highlight was a server not in my area, made sure i got bread, etc.
Most disappointing stay at a Starwood property.
September 30, 2013
Rated 5 out of 5 by AnnetteD Savannah westin
I stayed recently at the Westin in Savannah. The staff was excellent. From the moment I entered the staff met all needs. Even when faced with a problem, Alisa at the registration desk showed the utmost professionalism and was extremely kind and helpful. I travel to Savannah 3 or 4 times a year and I will definitely return to the Westin. Thank you for a wonderful visit.
February 8, 2014
Rated 5 out of 5 by Wade7 Great experience!
The room was very nice with a beautiful view of the waterfront! Meeting facilities were excellent, and the food was very good!
March 7, 2014
Rated 5 out of 5 by 1Red Green Choice Program
Overall, an outstanding resort. We appreciated all of the Green Choice initiatives. However, we did not like the fact that when opting to participate in the Green Choice program we received no housekeeping services whatsoever....thus the trash accumulated, toilet paper & shampoo ran out, dirty dishes not picked up, etc. I certainly am glad to use the same towels and sheets for several days to save water/electricity, etc., but basic housekeeping services would have been nice.
July 31, 2013
Rated 3 out of 5 by CNWattendee Not up to the usual standard.
The hotel was sold out due to a conference I was attending. I had to change hotels midway through my stay. When I asked about extending my stay, the Director of Front Office, Jessica, assured me that she would look into the possibility and get back to me. I never heard from her again. The room was shabby and small. After our stay at the Westin Hilton Head resort, it was quite a letdown.
January 27, 2014
Rated 2 out of 5 by GreyDawn33 " Extreme Disappointment "
I booked this hotel for the dining room service that was offered on Christmas Day and left because of the dining experience
there. The cleanliness of the rooms was
fair. The noise level of the other guest was
extremely high. The amenities were disappointing. I feel that this was a waste of
money. I left a day early and lost money because the room service and food was so bad. " Resort" should be used loosely when describing this hotel.
December 26, 2013
Rated 2 out of 5 by tickedoff hotel un prepared for bookings
i reserved 12 rooms in Oct 2012 for 4/ 11- 4/14. four nights. The last week of March the hotel call and ask if we were going to need all 12 roms. After reviewing our needs. we told the general manager we could give up 5 rooms but we needed 7 for sure at that time we gave the names of guest for each room and type of room needed. we ask for a total so we could bring a check for the rooms. We were given a total. We arrived Wednesday evening to be told there were no rooms .
May 1, 2013
Rated 3 out of 5 by STEER Reservations in correct
I was playing in a Charity Golf Tournament and had called in March to book two rooms for two nights under the room block reserved by the Tournament Sponsor. I never checked the dates since I asked for the block which was Fri and Sat night. I was incorrectly booked for Sat and Sun night, which everyone was leaving Sun after the tournament. I was told by the manager that it was my fault for not confirming correctly. I felt she did not care about my situation at all.
August 1, 2013
Rated 4 out of 5 by 1R9B3G7 Guests need advance warning about your pre stay debit card approval policy
I was not warned that the hotel would get pre stay credit card approval for an amount greater than my final bill. Over $200 more than my final bill was debited from my account without my knowledge. As a result this amount now appears on my bank statement as "pending" and is not available to me to meet my other expenses. It seems that after my complaint to the hotel my bank will be notified "in three days" that the extra amount will not be needed.
Not good enough.
February 6, 2013
Rated 3 out of 5 by Sandra42 This hotel is in a great location, but has a few drawbacks
The location and hotel ammenities are exceptional except for just a few issues. We had a room on the 7th floor that had an adjoining door to the next room. We could hear EVERYTHING from the next room as if there were no wall there at all. There was no continental complimentary breakfast as in other upscale hotels. I just don't see paying $15 for breakfast. Besides these few issues, our stay was great and nice to be able to shuttle to River Street versus driving.
August 1, 2012
Rated 5 out of 5 by TN8SHUS The WOW factor!
I had always seen the hotel from River Street, but had not considered it before. I was overwhelmed with staff, service, location, price, view, amenities and overwhelming "how can I help" attitude. I have stayed in other Westin's that i did not feel I was treated so well. This measured up to a Ritz like treatment. I will only stay here when in Savannah going forward. The ferry ride across the river was so convenient, once we parked the car we never used it again.
August 15, 2012
Rated 3 out of 5 by frankbama Westin going to the dogs
My family love the location for the 4th fireworks BUT stepping into an elevator and standing in dog urine was not pleasant. Then walking the grounds and dodging the dog droppings on the public lawns not a great activity. Poolside becareful if you leave the deck to use bathroom someone will move your belongings and state you left to bad. The day was a chore when you have to post afamily member to guard spot at all times.
Debatable at this time if we will return.
July 6, 2013
Rated 3 out of 5 by Mikey Not up to par for Starwood experience
Stayed in February and were excited about returning, but our bathroom toilet had not been cleaned (blood under the seat) and although housekeeping came when we called, we felt disturbed and uncomfortable to say the least! Never experienced this low standard of cleanliness in any hotel before.
We had paid more on cash and points than our original Sunday booking but were offered only a "standard apology" upon check out.
Not staying here again - still creeped out!
April 3, 2013
Rated 4 out of 5 by savannah2013 Beautiful views and amazing location. The ferry ride was always beautiful and always there.
I enjoyed my stay very much, however was given attitude when I stood in the starwood gold line when I checked in. They did however upgrade me to a water view room which was not expected and not asked for. I was not however given the late check-out of 4pm that was much need because my girlfriend got severly dehydrated from her massage the day before and slept all day on the day of our check-out. They did give us a 2pm check-out after I requested it again.
They also did not give me the usual 250pts or drink at the bar.
I left something in the room and when I tried to call the hotel while on the road I got no answer after calling several times over the course of the day. I finally got through and they directed me the loss prevention and they were able to lcate my lost item and are mailing to me at my expense. I was very thankful for that.
November 12, 2013
Rated 2 out of 5 by Mitch22 Not my style
The view was nice. The cleanliness was fine. I did not like the lighting in the bathroom. I understand energy saving, but I feel like you have gone overboard. I don't function well in dim light. The seat at the foot of the bed was certainly good for a bloody toe at 5:00 a.m. on my way to the dimly lit bathroom. I did not like the modern shower head. If it was functional, there would not be a hand-held wand that cleans up the disfunctional characteristics of the shower head. It seems that the environmental theme of the hotel went too far. My final complaint is the restaurant. The service was terrible, and the food was less than desirable. I ordered breakfast from the menu and was disappointed. I am an adult and would like to have been served an adult portion. It was more like a child's plate. I will not return to this hotel.
December 7, 2012
Rated 5 out of 5 by me42 great hotel
had a super stay, clean and comfortable.
March 5, 2014
Rated 3 out of 5 by Verydisappointedgroom First and last Westin experience
We travel to Savannah 3-4 times a year. It has become a favorite place to get away. We had decided to spend our honeymoon here but knew we were in trouble when they failed to honor our reservation and rather than appologize and attempt to make up THEIR MISTAKE, the desk clerk simply "well you can take this room". A down graded room. The restraurant staff all appeared to uninterested it was a bad experience for the price. Many more complaints not enough space.
March 31, 2013
Rated 3 out of 5 by Mark76 Needs improvement
Was here for a Business conference. Tracking and getting packages was difficult and took along time. Room was not great and paper thin walls were a problem hearing the next door neighbor conversation and TV. Had to call security twice to get the TV lowered. Felt bad because I thought it was the neighbors being rude but I think it was just the thin walls. On a positive note the gals at the check in we're great and Merry at the concierge desk was top notch.
October 30, 2012
Rated 4 out of 5 by ExperiencedTraveler54 Good location and service
Good experience here as usual with two exceptions. This visit I saw a number of guests with dogs in the hotel. I was advised that dogs were only on the 4th and 5th floors, but they were on other floors as well. I am a dog owner too, but found this disconcerting. Some others guests were also happy with this. Due to a storm, guests stayed in the hotel but found that the restaurants on property could not manage the increased number of guests needing meals.
June 8, 2013
Rated 5 out of 5 by Cutenapinay12 AWESOME HOTEL
My husband and I chose Westin in Savannah, Ga to celebrate our 21st Anniversary. The lobby was very inviting, room was clean, service was excellent and to top it off the staff went above and beyond on making our event extra special. They sent us chocolate covered strawberries with champagne and we just felt very special and honored. It was such a pleasure to stay in a Hotel that cares about their customers and go above and beyond!!! Thank you so much!!!
December 12, 2012
Rated 4 out of 5 by PTBJR The hotel has a great Location
Everything at the Hotel was superb.
The Golf Course was beautiful,but we
paid for 2 Days of the Golf Pkg. and
could only play 9 holes each day because the Mosquitos were so bad
we could not complete either round
of 18 holes that we paid for.we were not told @ the Hotel there was a problem.
The staff @ the Golf Course warned us when we arrived to play. On the second
day one of the Cart attendents gave us
his personal Bug Spray to use,but it did not help.
August 21, 2012
Rated 4 out of 5 by MixedFeelings Confirmation Trouble
We were attending a meeting & had schedule changes. So we added a day in front & behind our initial booking dates. We discussed at check -in but still got checked out of our room each day & had to go back to desk & get new key daily.
Also ate at the restaurant twice & had the slowest service we've ever experienced. Would never eat there again.
The meeting food, facility, service was outstanding. Our room & view were wonderful. Service was exceptable.
April 17, 2012