Rated 3 out of 5 by STEER Reservations in correct
I was playing in a Charity Golf Tournament and had called in March to book two rooms for two nights under the room block reserved by the Tournament Sponsor. I never checked the dates since I asked for the block which was Fri and Sat night. I was incorrectly booked for Sat and Sun night, which everyone was leaving Sun after the tournament. I was told by the manager that it was my fault for not confirming correctly. I felt she did not care about my situation at all.
August 1, 2013
Rated 5 out of 5 by VitoVino Great except pet fee
The hotel is exceptional,great service especially at Midnight Sun lounge. I have one negative comment and it's the 100 dollar pet charge,which also is subject to 2 different local taxes,bringing the total to 113.00 dollars. The hotel doesn't provide you with anything for the dog. I have stayed at 5 star hotels where the pet fee is only 25 dollars. Also my previous night 's stay was at a Sheraton in Alexandria Va ,a Starwood property and the charge was only 25.00
January 19, 2014
Rated 4 out of 5 by 1R9B3G7 Guests need advance warning about your pre stay debit card approval policy
I was not warned that the hotel would get pre stay credit card approval for an amount greater than my final bill. Over $200 more than my final bill was debited from my account without my knowledge. As a result this amount now appears on my bank statement as "pending" and is not available to me to meet my other expenses. It seems that after my complaint to the hotel my bank will be notified "in three days" that the extra amount will not be needed.
Not good enough.
February 6, 2013
Rated 3 out of 5 by Sandra42 This hotel is in a great location, but has a few drawbacks
The location and hotel ammenities are exceptional except for just a few issues. We had a room on the 7th floor that had an adjoining door to the next room. We could hear EVERYTHING from the next room as if there were no wall there at all. There was no continental complimentary breakfast as in other upscale hotels. I just don't see paying $15 for breakfast. Besides these few issues, our stay was great and nice to be able to shuttle to River Street versus driving.
August 1, 2012
Rated 5 out of 5 by TN8SHUS The WOW factor!
I had always seen the hotel from River Street, but had not considered it before. I was overwhelmed with staff, service, location, price, view, amenities and overwhelming "how can I help" attitude. I have stayed in other Westin's that i did not feel I was treated so well. This measured up to a Ritz like treatment. I will only stay here when in Savannah going forward. The ferry ride across the river was so convenient, once we parked the car we never used it again.
August 15, 2012
Rated 3 out of 5 by frankbama Westin going to the dogs
My family love the location for the 4th fireworks BUT stepping into an elevator and standing in dog urine was not pleasant. Then walking the grounds and dodging the dog droppings on the public lawns not a great activity. Poolside becareful if you leave the deck to use bathroom someone will move your belongings and state you left to bad. The day was a chore when you have to post afamily member to guard spot at all times.
Debatable at this time if we will return.
July 6, 2013
Rated 3 out of 5 by Mikey Not up to par for Starwood experience
Stayed in February and were excited about returning, but our bathroom toilet had not been cleaned (blood under the seat) and although housekeeping came when we called, we felt disturbed and uncomfortable to say the least! Never experienced this low standard of cleanliness in any hotel before.
We had paid more on cash and points than our original Sunday booking but were offered only a "standard apology" upon check out.
Not staying here again - still creeped out!
April 3, 2013
Rated 2 out of 5 by Mitch22 Not my style
The view was nice. The cleanliness was fine. I did not like the lighting in the bathroom. I understand energy saving, but I feel like you have gone overboard. I don't function well in dim light. The seat at the foot of the bed was certainly good for a bloody toe at 5:00 a.m. on my way to the dimly lit bathroom. I did not like the modern shower head. If it was functional, there would not be a hand-held wand that cleans up the disfunctional characteristics of the shower head. It seems that the environmental theme of the hotel went too far. My final complaint is the restaurant. The service was terrible, and the food was less than desirable. I ordered breakfast from the menu and was disappointed. I am an adult and would like to have been served an adult portion. It was more like a child's plate. I will not return to this hotel.
December 7, 2012
Rated 2 out of 5 by Attitude2007 Great location
The property has great bones but in need of a good management team. We had no TV for the 1st 24 hrs of our stay. Breakfast buffet was cold and mediocre at best. Little children were playing and eating in the Hot Tub even though the signage clearly states no one under the age of 16 allowed. We brought it up several times to the pool staff but they didn't care. Rooms are okay but nothing to write home about.
June 20, 2014
Rated 3 out of 5 by Verydisappointedgroom First and last Westin experience
We travel to Savannah 3-4 times a year. It has become a favorite place to get away. We had decided to spend our honeymoon here but knew we were in trouble when they failed to honor our reservation and rather than appologize and attempt to make up THEIR MISTAKE, the desk clerk simply "well you can take this room". A down graded room. The restraurant staff all appeared to uninterested it was a bad experience for the price. Many more complaints not enough space.
March 31, 2013
Rated 3 out of 5 by Mark76 Needs improvement
Was here for a Business conference. Tracking and getting packages was difficult and took along time. Room was not great and paper thin walls were a problem hearing the next door neighbor conversation and TV. Had to call security twice to get the TV lowered. Felt bad because I thought it was the neighbors being rude but I think it was just the thin walls. On a positive note the gals at the check in we're great and Merry at the concierge desk was top notch.
October 30, 2012
Rated 5 out of 5 by PattieB The river is wide
We loved having the free ferry to historic Savannah. Used it daily.
Even more we loved the day trip by boat to Bloody Point on Daufuskie Island.
Played golf every other day at the hotel course and the Troon card was a good value.
Parking was easy!
July 30, 2014
Rated 5 out of 5 by Lucy20 Heavenly Bed
The bed & pillows were so fine I took my personal 'can't sleep without' pillow back to the car. Friendly staff, food was great, plenty of outside seating to view the river. Convenient by ferry(free) to Savannah. No complaints & would definitely recommend this Westin. PS..a big PS..the coffee was excellent.
July 21, 2014
Rated 4 out of 5 by ExperiencedTraveler54 Good location and service
Good experience here as usual with two exceptions. This visit I saw a number of guests with dogs in the hotel. I was advised that dogs were only on the 4th and 5th floors, but they were on other floors as well. I am a dog owner too, but found this disconcerting. Some others guests were also happy with this. Due to a storm, guests stayed in the hotel but found that the restaurants on property could not manage the increased number of guests needing meals.
June 8, 2013
Rated 4 out of 5 by PTBJR The hotel has a great Location
Everything at the Hotel was superb.
The Golf Course was beautiful,but we
paid for 2 Days of the Golf Pkg. and
could only play 9 holes each day because the Mosquitos were so bad
we could not complete either round
of 18 holes that we paid for.we were not told @ the Hotel there was a problem.
The staff @ the Golf Course warned us when we arrived to play. On the second
day one of the Cart attendents gave us
his personal Bug Spray to use,but it did not help.
August 21, 2012
Rated 5 out of 5 by Cutenapinay12 AWESOME HOTEL
My husband and I chose Westin in Savannah, Ga to celebrate our 21st Anniversary. The lobby was very inviting, room was clean, service was excellent and to top it off the staff went above and beyond on making our event extra special. They sent us chocolate covered strawberries with champagne and we just felt very special and honored. It was such a pleasure to stay in a Hotel that cares about their customers and go above and beyond!!! Thank you so much!!!
December 12, 2012
Rated 4 out of 5 by MixedFeelings Confirmation Trouble
We were attending a meeting & had schedule changes. So we added a day in front & behind our initial booking dates. We discussed at check -in but still got checked out of our room each day & had to go back to desk & get new key daily.
Also ate at the restaurant twice & had the slowest service we've ever experienced. Would never eat there again.
The meeting food, facility, service was outstanding. Our room & view were wonderful. Service was exceptable.
April 17, 2012
Rated 5 out of 5 by Dawn760 Not just beautiful but great location
From the minute we pulled up we were thrilled with the hotel. It just got better when we checked in and saw the facilities. But then we got in our room and it kept getting better. So Nice and so Comfortable. This hotel was 5 star. The location to downtown Savannah was perfect. can't wait to stay again
July 21, 2014
Rated 5 out of 5 by flade62 Loved the hotel and the location
I stayed at this hotel, and was concerned about the location. No need for worry, as there is a ferry shuttle that runs approximately every 20 minutes to downtown Savannah. The staff was very helpful and courteous, especially the man at the bar and the woman who attends the pool area. (I'm sorry, but I forgot their names.) Our room was fantastic overlooking the river. The bed was comfy. We only stayed 2 nights, but I wish I had stayed longer.
April 14, 2014
Rated 5 out of 5 by NicB313 Better than I expected
The Westin Savannah Harbor is fantastic. i booked 3 different reservations at diff hotels prior to deciding on the this property. I feel satisfied that I made the right choice. The staff was warm and welcoming upon our arrival. Our guest room was very nice. The location is great. We ordered room service after being delayed for hours and arriving at the hotel late, tired and hungry and the service was fast and the food was great.
May 12, 2014
Rated 5 out of 5 by BSwank A breath of fresh air
We enjoyed the Westin at Savannah so much it made us forget we were there for business. The staff stayed on top of anything that came up: Kelly in the gift shop found a tie for my business meeting and the concierge found business supplies for my last minute presentation. All hands on deck made for smooth sailing and a successful business trip. The spa was a great way for us to reward ourselves afterword. I'll have to bring the clubs next time.
May 24, 2013
Rated 4 out of 5 by savannah2013 Beautiful views and amazing location. The ferry ride was always beautiful and always there.
I enjoyed my stay very much, however was given attitude when I stood in the starwood gold line when I checked in. They did however upgrade me to a water view room which was not expected and not asked for. I was not however given the late check-out of 4pm that was much need because my girlfriend got severly dehydrated from her massage the day before and slept all day on the day of our check-out. They did give us a 2pm check-out after I requested it again.
They also did not give me the usual 250pts or drink at the bar.
I left something in the room and when I tried to call the hotel while on the road I got no answer after calling several times over the course of the day. I finally got through and they directed me the loss prevention and they were able to lcate my lost item and are mailing to me at my expense. I was very thankful for that.
November 12, 2013
Rated 3 out of 5 by jasonmon A few glitches but ok stay
We have stayed here before and enjoyed it so we were expecting nothing less than a great stay. The only real problems we had was when I left my car for valet parking only to find out 2.5 hours later my car was still parked out front with the keys in the ignition. Luckly, no one decide to take off with the car. Next, the a/c was broke and they did send some up to fix it but it was a hot and humid day. Other than those 2 things, our stay was plesant.
August 8, 2012
Rated 4 out of 5 by Greg13 July 4th Week Stay
Overall, staff was excellent in providing service and meeting our needs (one exception is maid service not coming on our third and final day - and it took three phone calls to get fresh towels, coffee, etc.). All staff members very friendly and helpful, and the crew that worked the Fourth of July activities worked extremely hard all day and kept friendly/helpful attitudes. The hotel is beautiful and very nice, but overall, hotel pool is not large enough for size of the hotel, especially during full conditions - very crowded conditions on July 4th. Also, July 4th oyster roast and barbecue was a great idea that wasn't well executed. Oysters were not washed nor cooked properly -- at $18 per bucket, I would've expected more. Overall, food at pool is very good, but expensive. This was our second time visiting and we will likely go back again.
July 7, 2013
Rated 4 out of 5 by fred2014 Nice Visit
Facility was very nice, but no one ever really explained the layout and how things worked such as the free water taxi or where some of the facilities not in the main hotel were. Parking also seemed more impacted than it should have been
July 29, 2014
Rated 1 out of 5 by MikeCarmean This facility is past its prime
Check in took 26 minutes at 6pm on a Wednesday night. the food was below average. the bar closed way to early when we had 26 people still wanting to sit around and talk.
August 4, 2014
Rated 5 out of 5 by Joe1352 Anniversary Weekend
This was the first time my Wife and I stayed at the Westin Savannah Resort and it will not be the last. Our room was on the top floor overlooking the Savannah River, fantastic view. The room was very comfortable and clean, coming from experience in the Hospitality industry . The entire Staff was very friendly and right on point. Much to our surprise the Hotel delivered a bottle of Champagne along with chocolate covered strawberries to our room for our Anniversary . What a great touch and it was much appreciated. The location is outstanding you just hop on the ferry boat and in a few minutes you are in downtown Savannah with all the shops and restaurants . A must visit to the 17Hundred90 Inn and Restaurant in Savannah, locals place excellent food and service. I didn't have to drive all weekend so you can really enjoy yourself eat and drink and not worry. Great job Westin!
May 26, 2014
Rated 5 out of 5 by Beez15 The Staff went out of their way for us
We arrived after 3pm EDT -we were hungry -looking for sandwich for a late lunch -we were directed to Golf Pro Shop- even though the kitchen help was leaving, Ms Carol Combs had them to serve us -we had a wonderful time during our stay!
July 28, 2014
Rated 5 out of 5 by RNG1219 Westin Savannah, awesome hotel
The purpose for our stay was business, but it was the most organized, relaxing business trip I have been on in awhile.
Staff was very helpful and attentive to our needs. The evenings were awesome outside by the pool overlooking the Savannah River. Highly recommend this Westin for business or pleasure.
July 18, 2014
Rated 2 out of 5 by DissatisfiedTraveler Disappointed with accommodation and experience.
Decided to stay one night to check out the town. The moment i checked in and started inquiring about transportation and rental car, the front desk agent didn't know the answer about the rental car, transportation to the airport and taxi cab ride to the downtown area, Except she referred me to the concierge person and/or the valet person. Thought that was odd that she didn't know answer. Then after the check out, I checked out at exactly 12 noon and thirty minutes later I went back to the front desk to tell them that I left my charger. I was able to go back to the room and to my surprise the charger wasn't there. Though the room wasn't clean yet and the gratuity was also missing. I informed the front desk agent that it was odd that the gratuity and charger were missing but yet the room was not clean yet. In conclusion, the charger was never found and I felt like they didn't really care about the issue. Probably not going to stay in this Westin again.
July 9, 2014