Rated 5 out of 5 by mgpacific Always a great stay
I stayed at the Westin instead of my usual hotel and I must admit I will be back. The staff from Reception / Concierge / room service where friendly and happy to help.
Great experience and great hotel, I will be back next time I am in Melbourne
October 13, 2013
Rated 3 out of 5 by Lucky The hotel has great features and facilities but...
Room is spacious and love the bathroom but staffs lack attention to details in their service. For eg on a few occasions minibar was not refilled timely, bathroom kits were not replenished adequately etc. 5 star hotel but still need to pay for my own wireless
March 3, 2013
Rated 5 out of 5 by kbb1971 loved the street appeal
I loved the street appeal of this building, being set back off swantson street it allowed for more light to come into the rooms, greater privacy as building across street further way than other hotels, encourages a social atmosphere with the park in front.
February 5, 2013
Rated 4 out of 5 by Moxie66 Let down in room service dinner very poor main course.
Stay frequently . Ordered room service dinner. Food was not warm - boring soup ok main course was served cold. Main course snapper fillet was tired dry overcooked and chewy. Almost inedible. Asked for fresh milk for morning tea not provided. Sunday night.
June 18, 2013
Rated 3 out of 5 by Fred159 Westin Melbourne Australia
No Club for guests. The room was in poor condition - the shower and toilet both required repairs and these should have been rectified before letting the room. The pleasing thing was the very prompt rectification of the defects after they were reported..
June 24, 2013
Rated 4 out of 5 by KamL what is a suite room?
I am a quite disappointed to use the suite upgrade and end up with a spa studios room even I said firmly that I need a suite not a spa room.
For me, suite should have sperate living room and bed room. do not need a standard room with a bigger bathroom.
September 16, 2012
Rated 5 out of 5 by DonRACT Westin Melbourne Staff
Exceptional staff and service.
Reservation staff, friendly and audible over the phone compared to most other hotels, especially Regina and Grace. From the doorman Ian to the breakfast chef Jerry, I always feel very welcome. My Favourite Hotel in Aus.
September 25, 2012
Rated 3 out of 5 by steve113 Hotel excellent - but where's the WIFI
The Westin Melbourne is a fine hotel and I always stay there when my budget allows. Rooms are very clean and comfortable. One thing would complete the picture and make it perfect - not having to pay for WIFI access. I object to paying extra for this.
April 27, 2012
Rated 4 out of 5 by FitzroyTravel Needs a tidy up....
Towels very poor quality, no turndown service, main entrance particularly bland and uninviting - needs plants, breakfast buffet boring not anything compared to Sydney westin. Jerry the chef very good
November 28, 2013
Rated 5 out of 5 by Anne88 Great Location and Excellent staff
From the moment we checked in we were happy with the way both the reception desk and concierge treated us. Our room was nice and overlooked the street and the Anzac Day parade which was a plus for us. I would definitely recommend this hotel.
April 29, 2013
Rated 5 out of 5 by DonRACT Always exceeds my expectations
As a regular at this hotel I am always overwhelmed by the staff's attention and recognition. I will stay at no other hotel when in Melbourne either on business or pleasure. DonR Canberra
December 2, 2013
Rated 1 out of 5 by Winetasting Stays in Aug 2013
1. waited too long on check-in for room and not available still at 3pm
2. uncomfortable room humidity when temp set at 23 degree C
3. wrong bill with in-room dining service charges
4. location is good for local attractions and shopping
August 17, 2013
Rated 5 out of 5 by Yarralc Felt like a princess
This was the second time I have stayed at the Melbourne Westin and they already remembered my name. From valet parking, to the room, to dinner and breakfast it was a superb experience from wo to go. Congratulations to the Westin Melbourne.
December 3, 2011
Rated 5 out of 5 by Anup87 Perfect Place to be - Westin
It is right in the city center and walkable to all tourist spots in Melbourne. Staff will accomadate all your requests in a timely manner. Clean Rooms and Good Gym and Pool.
The Bar is excellent and good dining facilities
September 18, 2013
Rated 5 out of 5 by AB22 Warm atmosphere and great staff
Stayed during the Olivia Newton-John concert
and staff although busy were still pleasant and efficient. Great hotel would not have any hesitation in recommending this hotel to anyone who enjoys comfort and luxury.
Keep it up.
March 3, 2012
Rated 5 out of 5 by Mazmen Great place to spend a weekend.
Thanks for a senstaional stay.... at a place away from home. The indulgence package for 2 love birds, spending quality time together was wonderful. The hotels staff were merticulious and made us feel welcomed.
October 7, 2013
Rated 5 out of 5 by kbg70 Gorgeous rooms
It would be one of the loveliest places I have ever stayed at so feel sad we only had one night. Close to excellent shopping and restaurants. Stellar services! Beautifully furnished. Will definitely recommend to my friends.
January 20, 2013
Rated 3 out of 5 by lifetimeplat nothing to write home about
recommendable for the location, anything else is average and recognition of platinum status non existent; after several stays i am yet to see an upgrade as per platinum mandatory...
alltogether the hotel is overpriced.
November 30, 2012
Rated 5 out of 5 by Mopakiel Always good service.
We always go back to the Westin because the service is so good.Staff are always friendly.Nothing is too much trouble.Location
,rooms,food etc are very important but attitude of the staff sets Westin Melbourne apart.
October 10, 2012
Rated 4 out of 5 by Kat99 This hotel location is great
The central location of this hotel is fantastic just walking distance from everywhere in Melbourne's CBD. The staff were friendly, the facilities immaculate and the breakfast was excellent in choice and flavour.
August 7, 2013
Rated 5 out of 5 by Kduong01 Great hotel in a great location
Great hotel in a very good location. It is situated in the heart of the city, with most key attractions close by. The hotel has a very nice and inviting atmosphere, although the price is on the very high side.
July 24, 2013
Rated 5 out of 5 by AJ1994 Staff were so accomodating
The staff were amazingly accomodating. Nothing was too much trouble. We went for a walk Sunday morning and ere give a bottle of water by Bell Boy to take with us. It is the small things that make the difference.
March 11, 2013
Rated 5 out of 5 by Peter101 Excellent hotel for business travellers
The Westin is perfectly set up to help facilitate the needs of the business traveller. Well located in the CBD of Melbourne and has great spaces for formal and informal meetings with your team and with clients.
March 9, 2013
Rated 5 out of 5 by EmilyR76 Staff are the stars
We were overwhelmed by how lovely the staff were, not only courteous but very friendly.
The rooms were beautifully clean and room service was quick.
This hotel is in a fabulous location.
No complaints here.
May 13, 2013
Rated 4 out of 5 by Dazzakits The TV was broken
Hi I loved the Hotel and the facilities, the staff and the location, but... the TV in the room was broken, we had a movie pacjkage included but couldnt watch more than 15 minutes before the TV stopped working.
August 14, 2012
Rated 5 out of 5 by JujuB A great break
I had a wonderful, 3 night respite/relax. Close enough to home to be on call if needed, but a world away in feel.
The late checkout is wonderful & I will certainly be back next year for my regular "holiday".
November 27, 2012
Rated 4 out of 5 by LukeG Good, but little things...
Enjoyable stay. Nice, well located, clean hotel. Makes for an 'easy' stay.
One thing - paying for WiFi I don't understand. WiFi today should be as expected as a clean room within a hotel of this level.
November 6, 2012
Rated 5 out of 5 by Robyn Delightful
Fabulous room, wonderfully comfortable. Great central location so close to everything. The bed is indeed heavenly. Biggest problem was trying to wrench myself away from it. A wonderfully relaxing stay.
March 4, 2013
Rated 4 out of 5 by colotti No free wifi in room
wifi should be available for free in rrom.
Business office was very good.
As a Platinum SPG I should have been offered com[limentary breakfast - not done on my first visit; done on my second visit.
October 20, 2012
Rated 5 out of 5 by RODDec13 Always Amazing
The Westin Melbourne continues to out perform my expectations, After 5 years and 100 stays as my home away from home, the staff there consistently and continually give service 'above and beyond'!
March 1, 2013