Rated 4 out of 5 by Joseph23 Have a nice stay with this hotel
On 5th of Aug 2013,I was brought my wife and my baby boy checked in to this hotel for 1night stayed. After experienced the 1night stayed, I have some feedback would like to provide to the hotel management for the hotel improvement and encouragement for those staff who provided a good service to us.
1) Arrival at the hotel
When we arrive at the hotel, there was a polite and friendly bellman assisted us on our luggage (even we just stayed for 1night but we still have a lot of stuff need bellman's assistance to sent it to the room). But i have forgotten the bellman name.
2)Checking in for our room
That day is a girl assisted us for the checking in process. The girl is polite but no smile at all, not friendly at all! First image was out! She also did not provide any information to us, when we asking question only she answered the question (if we did not ask then we will never know any additional information for the hotel. She should give us more information and suggestion such as got any facilities we can enjoy in the hotel or let us know that our reservation is not included breakfast and she actually can suggest us can enjoy your hotel breakfast on the next day morning by paying the breakfast charges). Another matter to highlight is when we asked the information regarding the car park fee and the way how to pay for it, she did not give a proper information to us. She just informed us that how much for the car park fee and informed us that we can pay it at the front desk or at the car park (machine). Due to her incorrect information it caused us a inconvenience when we going to drove our car to other places. It is because she informed us that we can pay it at the car park so we straight go to the car park from our room. But when we going to pay for the charges at the machine there,we found that the charges is different with her information. So I have to walked back to the front counter to check for it (wasted time!) . After I checked it she only told me that if pay at the front desk will be cheaper due to we are the hotel guest! She should let us know earlier! For me, this was really not a good experienced.
3) After checked in to the room
The room was nice and clean. I like the bed the most! I have called to the front desk requested for the late c/o at 2pm and they fulfilled my request without any extra charges. I was surprised and satisfied with this good service provided. Another good feedback to highlight, the same bellman assist us to sent our luggage to the room and we asked him for the extra mineral water. He was helpful ,asked the housekeeping send us extra 10bottles of the mineral water. He really provided a good services to us with his good smile. Besides that, we really felt comfortable stay on that day.
4) Hotel facilities
This thing I have to give the feedback and hopefully the hotel management can take note on this matter. I have been been many hotels in Malaysia and Singapore, most of the hotel provide free of charge for the car park charges to their hotel guest. I'm was surprised when your good hotel is charging me on the car park fee. For me, Car park is considered as a hotel facility too so I'm not really satisfied with this charges. Example: If the hotel rate is increasing, your good staff will always explain that we have upgrading the hotel facilities to satisfy guests demand. So that your hotel rate is not only for the room and it is also for the hotel facility so why your good office still want to charge us on this charges? Hopefully your good management will take note on this matter.
5) Checking out
Everything is efficiency on the process. After we paid the payment (include parking fee but we did not go back on the spot,we continue walked around the shopping centre there so our car still parked at the hotel). After we finished shopping, we went back to the front desk for the scanning of the car park ticket. We double confirmed with the staff is that the ticket can be used and she confirmed to us. But when we going to leave the car park and we insert the ticket, the ticket is invalid! How come this still happened after we got the confirmed from the staff?!!Luckily, the guard there helped us on this if not wasted our time again!
Hopefully your good management will really look into my feedback. Thanks you!
September 10, 2013
Rated 4 out of 5 by Kamil Nice hotel and excellent location, but overpriced
Clean room but traditional design. Their breakfast is excellent and has everything.
September 10, 2013
Rated 3 out of 5 by Yeoching5761 Cigarette Smell
We had a pleasant stay and the Room was clean as expected. Staffs were cordial however, I felt that this could be made better if:
1) since we stayed on 28th SPG Non-Smoking Floor and more effort to ensure this is adhered to. We could smell along the corridor n saw a stubbed ciggy at the Lift Bin
2) complimentary Internet is something that even a Budget Hotel would provide. I can't understand why it is made payable at $45. This is an area that the Hotel must seriously offer to stay competitive.
September 9, 2013
Rated 5 out of 5 by simbadada Our favourite hotel in KL
For the past three or four years, my sister and I have made it a point to indulge in an annual Westin Weekend getaway in KL city. The hotel itself is in a great location being just across the street from such major shopping outlets as the Pavilion and offers some pretty great food in each of its awesome restaurants. This year we chose to have dinner at Five Sen5es and ordered the Peking Duck which was absolutely delicious - only we do wish the restaurant would serve half portions as a whole duck for two people was rather a lot (although we did do it justice!).
The best part though, was that everyone from the doorman to the valet and front desk executives remembered us which made it rather like a home-coming of sorts. Without a doubt, we'll be back again next year ...
September 3, 2013
Rated 5 out of 5 by Ibrahim57 Hotel location is perfect.
All facilities and reception are excellent except the wifi at the rooms are not free and the cost is extraordinary high.
September 2, 2013
Rated 4 out of 5 by sa39 Slight Disappointment
Housekeeping needs to supervised more closely.
In our room the bathroom marble floor was not as clean as it should be.There was dust on the telephone.
Quality of food in the Dining Room seems to have deteriorated
August 27, 2013
Rated 3 out of 5 by Kocl13 House Keeping Needs Improvement
Westin KL is a nice hotel and convinence location. This was not my first time there. However, the last stay was disappointed due to 2 incidents occurred with laundry and housekeeping service not up to expectation. 1) housekeeping staff did not come to clean my room and pick up the laundry. It was 2:30pm when I was back to my room, room was not cleaned, laundry not picked up. Housekeeper explained that I did pushed the button of "Privacy Please" button and that why they did not came in but the interesting facts is there are someone brought me a plate of fruit and left it on my desk. And then they said I didn't push the "Clean My Room" button as this makes a lower priority. I never have to done that anywhere I stayed. Good that they were able to rush the laundry for me the same day.
The second incident is the mixed up my laundry with someone the next day. It took them around 2 hours to sort things out and bring back my cloths. Due to I am planning to check out that late evening, I end up staying in my room waiting to ensure I am able to get the right cloths that afternoon. My afternoon was toasted.
August 24, 2013
Rated 5 out of 5 by Apecalvin I would pay more to stay here!
I read with some amusement some of the negative reviews for this hotel. I have stayed here numerous times, mostly on 2-night weekend getaways, and have rarely encountered problems. I admit there are occasional lapses in service standards, which happens a bit more frequently when the occupancy rate is high, but generally these mistakes are quickly rectified. So this recent stay, as with many others, went fairly smootly, with no major complaints.
The KL Westin attains perfection in terms of its location. Here, you are in the very heart of KL, within walking distance of at least three huge malls. Even the pedestrian walkways are vibrant with all sorts of stalls and street vendors and other activities! The nearby food court, Hutong, is interesting for its array of local dishes, though standards vary vastly among the stalls. Along with all the shopping, you are also spoilt for choice when it comes to dining options. Just the nearest mall alone, Pavilion, offers a staggering smorgasbord of restaurants. Hence, for its location, you have to pay a premium to stay here. More often than not, this is the priciest SPG property in the city.
The hotel is nice and modern and welcoming, and most importantly well maintained. Rooms, regardless of where you face, generally have a good light-flow. And though not the biggest, they are comfortably sized. The Heavenly Bed is well… heavenly! Platinum guests take note, they have only one suite per floor, so upgrades can be hard to come by. The Executive Lounge, which was recently expanded and moved down to the third level, is arguably one of the best in any SPG property! It is bright and spacious, and the décor is characteristically Westin, warm and chic!
So yes, I would pay more to stay here!
August 21, 2013
Rated 2 out of 5 by NoViews Paid for 'twin towers' view but could only see one tower
Disappointed with the stay - paid for twin towers view but could only see one tower. Checked in at midnight for 2 rooms and requested for later checkout and hotel could only offer 1 room at 2pm with the other at 12pm strictly.
Also, on arrival at the hotel, while there were several staff standing around in the lobby, none offered help with the door or the bags. We had to carry our own bags to the room. Pretty much the worst stay of my trip having experienced 5 different hotels in the 2 weeks holiday.
August 19, 2013
Rated 3 out of 5 by iAdam Not the usual Westin standard
Air conditioner wasn't working well, noise insulation was pretty bad, had a hard time sleeping.
August 17, 2013
Rated 3 out of 5 by HO08 Great staffs & comfortable bed but noisy at night
Overall was good. I love the hotel. However, some kids were shouting and banging doors in mid of the night. This was truly not a pleasant experience.
August 14, 2013
Rated 3 out of 5 by ARES2009 Feedback on recent SPG stay
Much needed improvement needed in training staff as I believe a hotel of this standard and rating would educate the staff in respecting the privacy of hotel guests.
August 13, 2013
Rated 4 out of 5 by Sung The pool need to be enhanced
The pool water is too cold and too deep. not too kids-friendly.
August 12, 2013
Rated 4 out of 5 by spyder22 Great location
Great location to access to many places in KL city... pavilion, bukit bintang, sungei wang, etc
Very clean room and spacious
August 11, 2013
Rated 4 out of 5 by KL448 Comfort & Convenience
Despite it being a Ramadan month, the service was great. The staff are friendly, courteous, always with a smile. Shopping is just on the other side of the road. Located at the heart of the golden triangle is a definite advantage. My family and I even walked to Plaza Low Yat for some IT shopping. And the food was great. What more can one ask for?
August 6, 2013
Rated 5 out of 5 by Greeny01 Well Done
Westin is still my choice of hotel during my stay in KL. Felt privilege to be a SPG member and love the club facility.
August 6, 2013
Rated 4 out of 5 by yan1007 Great Service
We were met with excellent level of service throughout our stay at Westin KL. A special mention to a front desk staff called Amanda. She was superb both upon our checking in and checking out.
August 5, 2013
Rated 5 out of 5 by AK2726 Pleasant Stay
This is our second stay in Westin KL and we truly love it. We choose to upgrade our room to executive club room for a nominal fee.
The front office staff is very friendly and helpful – she escorted us to the 3rd floor where the Westin Executive Club is located to proceed with our check in. The check in process was fast and prompt.
Rooms are spacious, and though it looks a bit aged, it is well maintained and well equipped. The Westin Heavenly Bed is excellent – we had a good sleep on it.
The evening cocktail at Westin Executive Club offers quite a wide spread of finger food and there is a live cooking station as well. The club lounge is spacious and it is a nice place to chill out and relax. Staffs are very attentive and friendly. Service is fast and prompt - beverages are served within a couple of minutes though there a quite a huge number of guests.
Location is also a plus point – there are a few shopping complex within walking distance from the hotel.
Overall, it is a pleasant stay at the Westin Kuala Lumpur.
August 2, 2013
Rated 5 out of 5 by Citylife2013 Hospitality plus !
My wife and I have recently spent fifteen nights at the Westin KL. We now travel extensively and regularly for pleasure. I must say our time spent at the Westin was an absolute pleasure from the management to the door staff their professionalism shone through. We are looking forward to returning to Westin KL and also the many other SPG hotels and resorts we frequent.
July 31, 2013
Rated 3 out of 5 by KGKG Unsufficient front desk staff
I always stay at westin KL when I travel to KL in the last three years. I am compelled to point out that there is always insufficient staff at the front desk when I check in. There is a queue of a couple of persons and I have to wait. Please look into this.
July 28, 2013
Rated 3 out of 5 by kpbarbee Still good, but needs service training
I've stayed at the Westin KL many times. Unfortunately this time I didn't have very good service in their main restaurant, the Living Room. The staff was slow to take orders, slow to deliver drinks (10 minutes!), food preparation was slow, and bill delivery was slow. No one asked me how my meal was or if I needed anything, or followed up to ask about dessert or coffee. Felt totally abandoned by the staff, to the point where you must hunt them down to get anything.
July 27, 2013
Rated 5 out of 5 by Flyingtailor Brilliant Service
The one thing I will remember about this hotel is the the Service was out of this world. This hotel has a great location nice lounge good breakfast amazing food choices and wonderful pool area. The one thing that surprised me was it does not have a Spa.
July 24, 2013
Rated 5 out of 5 by atshaali awesome location, staff, room
Westin Kuala Lumpur location is very good... very close to everything.... it is in front of Pavilion Mall which have tons of food places...it is easy to get taxi to go everywhere there.....
The staff is very nice and helpful with everything.... i was fasting when i was there and i called at night to order food for "sahur" (my meal before the sun rise) and they send it on time according to the time i asked for.... the food is also delis....
The room is nice, clean with nice comfy bed and the bathroom is also nice. One complaint about the room is that the room doesn't get cold... it is still warm even though we put our air conditioning all the way up with the coldest setting.... we would like to stay there again anytime we go back to KL but would like to request they make the room cold first before we come.... Anyway... very nice hotel, location and staff... very highly recommended.
July 22, 2013
Rated 4 out of 5 by Jaime2 Overzealous service
I very much like this hotel and use it often, but almost every time it seems at breakfast the servers are too anxious to clear the plates. I was only half finished and got up to get more juice and when I got back my table was cleaned. They should ask first.
July 21, 2013
Rated 5 out of 5 by momo18 Excellent service and great facilities
The hotel staff was very helpful and attentive. The facilities are beautiful. Overall a great experience.
The executive floor staff is one of the best I´ve encountered, however I would prefer the club to have a better view, as it is located on a 3rd floor, the view is not spectacular.
The rooms are great and the fitness club and the dressing place is amazing.
July 18, 2013
Rated 4 out of 5 by Mike Class, Comfort and Convenience
Internationally renowned Starwood Standards. Great ambiance, Modern Deco, swift and precise check in and check out experience. Rooms are great and well equipped. The most comfortable bed to crash in . Fascinating was the understanding of a flat screen TV. Most of them have terrible sound but this was great. Will definitely stay in this hotel again.
July 15, 2013
Rated 4 out of 5 by recool the hotel has a great location and services
I always happy to stay in Westin since Westin location always close to the Big Shopping Center. Like in Houston - TX- USA, Westin is located in the Galleria Mall and in Kuala Lumpur - Malaysia, Westin is located in front of Pavilion, one of the most prestigious mall in Malaysia. I also always happy to Westin's services to me as a guest.
July 14, 2013
Rated 5 out of 5 by Curly46 Overall the best place to stay in KL
Fabulous location, great facilities, welcoming staff that remembered us from our previous stay and go that extra way to make you feel special. A wonderful executive club, with great food and atmosphere. Once you've experienced the westin KL you won't stay anywhere else!
July 7, 2013
Rated 1 out of 5 by citihorn noisy neighbors
2 issues with this hotel
1) I booked a king size bed but only good 2 twin beds...with a door separating from another room.
2) i had neighbors that were loud at 2am in the morning. When I complained to front desk, they called them but that didn't do anything. The front desk didn't seem to care that I had a horrible night sleep.
July 3, 2013
Rated 4 out of 5 by SwissTraveller1234 Good Location, Good Room
Nice Room, nice breakfast, friendly staff, very competitive rate. To further improve I would switch the noisy and disturbing music on the floors off by latest 22.00. I called, but only after 23 it was silent. Whilst I stayed two weeks on same category/price one week the breakfast was included, one week not according to the associate checking in. Very strange as I figured out later it is always included in our rate.
July 2, 2013