Rated 5 out of 5 by DonDC Gateway was a blast
We had a great time at the Arlington Gateway Westin. It was close to DC and the Metro was easy to get to and took you right into the city. Everything was first class and the staff was awesome. We highly recommend the Gateway.
July 14, 2013
Rated 5 out of 5 by Jenn This is an excellent hotel.
We had a great stay this weekend. The room was clean, comfortable, and large enough for a king size bed plus a crib. The gym and pool area are a huge plus and we took advantage of both. We hope to stay there again very soon.
January 28, 2013
Rated 4 out of 5 by Jim612 Comfortable and efficient
All in all a good experience. Only complaint: we had 3 rooms on the eleventh floor and all of us noted how pitiful the water pressure was at the bathroom sink. The shower seemed adequate, but the sinks were sadly lacking.
November 27, 2012
Rated 2 out of 5 by Cyndi125 Staff needs Customer Service 101
I've been a loyal Westin customer for years and have always been pleased with great customer service and a clean, inviting hotel. However, the Arlington Westin doesn't live up to their vision. On numerous occasions we asked the concierge for information and he was very short and unfriendly. Never broke a smile or a welcoming hello. On Saturday morning the fire alarms went off in the lobby however my husband on the 15th floor had no idea there was an alarm since they were not going off throughout the hotel. I was asked to step outside as well as other hotel guests. The troubling issue was that if I hadn't called my husband he would have never known there was a fire. We were out in the cold for over an hour without coats and no where to go. Thank goodness the fire was minor many hotel guests. Lastly, we were on the executive floor for six full days and from Friday on the executive suite was closed for cleaning. Why was I billed the extra money to be on this floor when they clearly knew that they would be closing the suite off for the weekend? Very disappointing stay.
March 25, 2013
Rated 3 out of 5 by Sandy67 Nice hotel
The room was nice, however we incured a $23 per day valet charge that was not disclosed in the reservation or in the hotel information and also a daily charge for use of wifi if you wanted to use it in your room.
December 31, 2012
Rated 5 out of 5 by SRM23 This Hotel has great features, location is excellent
I would highly recommend this hotel. Very nice, clean, calming atmosphere, staff nice and friendly, location excellent, family friendly, excellent for business travelers, great restaurant's. Affordable rates.
August 8, 2013
Rated 4 out of 5 by Jim8686 Jim
Positives: Terrific bed, quiet room, nice location
Opportunities for improvement: no hot water in the morning (on the cold side of luke warm at the best). Had hot water the night before but not in the morning.
December 10, 2012
Rated 3 out of 5 by George Great facility but....
Great physical facility but lacking in some features I expect. Free Internet not available...even two star hotels have that now. No complimentary coffee in the lobby and no refrigerator available in the room.
February 11, 2013
Rated 5 out of 5 by paul2519982 Great Location, near transportation and dining.
WE combined business and pleasure. The staff was very helpful, take advantage of the mass transit local to the hotel, or walk to nearby dining establishments. /would place high against starwood brand hotels.
January 14, 2013
Rated 5 out of 5 by Kathie58 Very welcoming and felt like a small personal hotel
I was staying there to attend a close friend's funeral. The staff was very kind and let me know if anything was needed during my stay they were there to make things as easy as possible. They did thank you
August 12, 2013
Rated 4 out of 5 by absdas Almost perfect stay!
We were on the floor with the pool and fitness center. Hallway was very noisy with children going to and from the pool, with little parental supervision. Pool closed at 10 p.m., so the nights were silent.
April 1, 2013
Rated 5 out of 5 by Jintskins Highest Quality
I travel on business to Arlington VA often and this Westin in the Ballston area is the best hotel around on all fronts. The staff greets you even before you get to the door and it gets better from there.
January 7, 2013
Rated 4 out of 5 by absdas return visitor
We have been coming here for 10+ years, with family in the neighborhood. This visit, the amenities seemed lacking: had to ask for a bathrobe, dresser drawer wouldn't stay closed, towels were less plush.
January 2, 2013
Rated 4 out of 5 by RBCOPIL Breakfast Buffet was sad
For such a nice hotel the breakfast buffet was very disaapointing. The buffet was one of the worst I have ever seen very limited choices but the price was still high. Come on Westin get this corrected.
January 24, 2013
Rated 4 out of 5 by Barley Parking
The reason I would not recommend your hotel is because of the cost of parking. Last year I stayed at the Comfort Inn, free breakfast and no charge for parking. I will certainly stay there next year.
May 29, 2013
Rated 3 out of 5 by pddm84 Great Potential, Door Lock Problems
I was in town for a wedding and had problems getting into my room the whole weekend long. Our room keys would not work, and had to be reset about 6 times in one day. It was quite the inconvenience.
May 23, 2013
Rated 5 out of 5 by fabs excellent hotel
great hotel. great location with a lot of fun around the hotel. good restaurants, places and very easy to take the train to main attractions in dc. Great hotel. very clean, great gym and pool area.
February 2, 2013
Rated 5 out of 5 by GrandmaMocha Convenient to Metro and Meetings
The hotel was very nice. Had a nice lunch in the restaraunt. Both service and food were terrific. Lovely room. Thanks too for the complimentary water in room it was very helpful on such a warm day.
July 25, 2012
Rated 5 out of 5 by BandChick great stay every time
I stay here every time I'm in town, which is about quarterly. Wonderfully comfortable rooms. Starbucks in-house. Great restaurants and bars within walking distance. Also walking distance to Metro
February 2, 2013
Rated 4 out of 5 by TheSmiths Fabulous Staff - Great Locale
My family and I had a wonderful weekend at this Westin. The staff is very friendly. The concierge (Cynthia and Cal) were knowledgable and extremely helpful. I will definitely stay here again!
August 8, 2013
Rated 4 out of 5 by GodelsPhantom Unexpected Costs
A nice hotel, but many hidden costs. Internet is 10 dollars a night and the food is expensive, no continental breakfast here. I felt nickle and dimed. The fitness center was too crowded to use.
September 1, 2012
Rated 5 out of 5 by PamnEarl Christmas for 2
Excellent choice for a Christmas getaway for 2; convenient location to DC Metro made traveling easy; safe neighborhood; lots of food choices; beautiful hotel; very nice staff; excellent price.
December 16, 2012
Rated 5 out of 5 by MSYTraveler Westin Arlington
Sleeping room was very well appointed. The staff were all very helpful going out of their way to open doors, refresh meeting rooms and keeping the public restrooms clean and well stocked.
June 26, 2013
Rated 4 out of 5 by McCoy Great experience, will stay again
Great location, easy walk to Metro, friendly staff, clean room. Hotel did not provide shuttle service from airport to hotel, we would prefer that. Other than that, we enjoyed our stay.
May 20, 2013
Rated 4 out of 5 by Kevin2056 Club room staff
The woman working the Club Room was not friendly or helpful.
Also we were not given Club Room access when we first checked in.
My son was charged for Club Room without getting access
July 28, 2012
Rated 5 out of 5 by FM27 Great place to stay in Arlington, VA
Convenient, friendly staff, goog facilities all make this the perfect place to stay while conducting business in and around Arlington, VA.
December 9, 2013
Rated 5 out of 5 by Bubba Excellent stay!
Courteous and friendly staff; excellent stay from the minute we walked in all the way till after we checked out.
Excellent dining, comfortable surroundings, friendly atmosphere.
April 12, 2012
Rated 5 out of 5 by moe1 Hotel staff is efficient
The Westin is fine.
Just a few comments.
I never got my statement by email, but the money was taken from my account.
The hot faucet is Room 635 leaks. I fogot to tell the desk.
October 24, 2012
Rated 5 out of 5 by Al63 Great and Comfortable Stay
The hotel is fantastic. It was very accomadating and made our stay extremely comfortable. The rooms were clean and very modern. The staff was extremely nice and very welcoming.
May 13, 2013
Rated 5 out of 5 by CiCi51 Great Family Wknd
Great location, comfortable and well appointed room, courteous and professional staff, in room and onsite hotel restaurants provide excellent and appetizing meal selections
October 11, 2012