Rated 5 out of 5 by SPGfans Great staff
We had a great stay. On our check out day, both Andrew at the front desk and Carlos at Pinzimini went above and beyond the call of duty allowing us to have a fantastic breakfast even before the restaurant opened. We cannot wait to come back.
June 5, 2012
Rated 3 out of 5 by Marilyn49 Room Flaws
We were in a suite and liked the layout. However, the Refrigerator didn't work. The bathroom sink didn't drain well at all. A card listing the TV channels was missing, and there were crumbs and a plastic knife when the sofa bed was opened.
December 1, 2013
Rated 5 out of 5 by Michael78 Excellent service and facilities
Im glad i stayed at the westin Arlington Hotel. I highly recommend this hotel because of the service they have, the attention for their customers, food, recreational area (GYM, POOL, etc), location for going running, malls, pharmacies, etc.
October 2, 2012
Rated 4 out of 5 by KSA158 Great Location, Nice Staff
Great hotel in location central to the Arlington business/government services community and with easy access to DC. Great proximity to Reagan airport and to Metro. Only downside is exercise equipment is often fully in use in the mornings.
December 4, 2013
Rated 5 out of 5 by RM51 Quick stay in Arlington
While I was only there for one night, my stay was excellent. Attentive staff; great location; nice room with Westin-bedding (always a favorite); Starbucks in the lobby. Next time I go to the DC area, I will stay at the Westin Arlington.
September 28, 2013
Rated 4 out of 5 by michiganlace Valet is a waste!
The hotel was clean and met our expectations. Staff were friendly and quite accommodating. I understand that parking is always going to cost extra, but having to tip for valet when they simply drive your car a few feet is ridiculous!!!
August 8, 2012
Rated 2 out of 5 by Azalli Failed to Meet Expectations
I booked a Club level room. When I arrived I wasn't given a room on the club level but had club lounge access. Inconvenient and time consuming to go up and down the stairs when I wanted something. The heat in my room was an issue throughout my stay. The first night it did not work and my room was 64 by the time I woke up in the morning. I called the desk but since it was already nearly midnight (I gave the room a couple of hours to warm up before realizing it was only getting colder) I didn't want maintenance in my room that late. When I returned to my room the following night it was warm, however the furnace was now making a very loud growling noise. I had no choice but to have maintenance come fix it. It wasn't an easy fix and they were there about an hour. Not exactly relaxing. Overall it was a really disappointing stay. For $400/ night I expected that I would have gotten what I booked and that the basic necessities like heat would be in proper working order. I plan to share my feedback with exL (the coordinator of the conference I was attending).
January 27, 2013
Rated 5 out of 5 by cls4 Hotel is wonderful; had a small lapse in the room preparation
Love this property and its cool zen vibe. I was disappointed this time that there was only one bath towel in the room and no shampoo. I let management know about these lapses when I left and received a sincere apology, which was nice.
February 14, 2013
Rated 3 out of 5 by busy lacking in facilities
it's not up to Westin standards...no mini bar, over priced room service with nickel and dime attitude ie charged me extra for onions and bacon on an already expensive burger
restaurant closes way too early and no close by restaurants
April 8, 2013
Rated 5 out of 5 by friendlyperson69 opinion
It would have been better to have self parking rather then valet parking.
Everyone on staff were very friendly with a hello and helpful. Smaller breakfast portion might be a consideration. Overall our two night stay was very good.
June 25, 2013
Rated 4 out of 5 by suepr I was basically happy
The concierge was not too helpful. When I tried to discuss something with me in the morning he said he just got in and I should come back later. When I came back during a conference break he said he was busy with something else.
July 1, 2013
Rated 4 out of 5 by Mountains Nice hotel
Very nice hotel, staff was friendly and helpful. Given the cost of the room, I was frustrated that internet access was 10 dollars per day, and credit card calls are billed 2 dollars per call. Seems petty to charge these "fees".
March 7, 2013
Rated 5 out of 5 by K4short Love the Shower
This hotel has a great shower along with their Heavenly products - soap, lotion, shampoo, conditioner and cozy robe. I bought the Body Wash, Lotion and Conditioner at checkout
April 29, 2014
Rated 5 out of 5 by DonDC Gateway was a blast
We had a great time at the Arlington Gateway Westin. It was close to DC and the Metro was easy to get to and took you right into the city. Everything was first class and the staff was awesome. We highly recommend the Gateway.
July 14, 2013
Rated 5 out of 5 by trio1475 dc travel
Good location for staying in Washington area close to the metro and all of the attractions in the area
May 31, 2014
Rated 5 out of 5 by Jenn This is an excellent hotel.
We had a great stay this weekend. The room was clean, comfortable, and large enough for a king size bed plus a crib. The gym and pool area are a huge plus and we took advantage of both. We hope to stay there again very soon.
January 28, 2013
Rated 4 out of 5 by Jim612 Comfortable and efficient
All in all a good experience. Only complaint: we had 3 rooms on the eleventh floor and all of us noted how pitiful the water pressure was at the bathroom sink. The shower seemed adequate, but the sinks were sadly lacking.
November 27, 2012
Rated 2 out of 5 by Cyndi125 Staff needs Customer Service 101
I've been a loyal Westin customer for years and have always been pleased with great customer service and a clean, inviting hotel. However, the Arlington Westin doesn't live up to their vision. On numerous occasions we asked the concierge for information and he was very short and unfriendly. Never broke a smile or a welcoming hello. On Saturday morning the fire alarms went off in the lobby however my husband on the 15th floor had no idea there was an alarm since they were not going off throughout the hotel. I was asked to step outside as well as other hotel guests. The troubling issue was that if I hadn't called my husband he would have never known there was a fire. We were out in the cold for over an hour without coats and no where to go. Thank goodness the fire was minor many hotel guests. Lastly, we were on the executive floor for six full days and from Friday on the executive suite was closed for cleaning. Why was I billed the extra money to be on this floor when they clearly knew that they would be closing the suite off for the weekend? Very disappointing stay.
March 25, 2013
Rated 3 out of 5 by Champda9 The hotel met my needs
The hotel was average at best. The room and experience were like any other hotel stay and that is the good. However, when I book at the Westin I expect higher quality and a delightful experience which was lacking.
January 18, 2014
Rated 3 out of 5 by Sandy67 Nice hotel
The room was nice, however we incured a $23 per day valet charge that was not disclosed in the reservation or in the hotel information and also a daily charge for use of wifi if you wanted to use it in your room.
December 31, 2012
Rated 4 out of 5 by Jim8686 Jim
Positives: Terrific bed, quiet room, nice location
Opportunities for improvement: no hot water in the morning (on the cold side of luke warm at the best). Had hot water the night before but not in the morning.
December 10, 2012
Rated 5 out of 5 by SRM23 This Hotel has great features, location is excellent
I would highly recommend this hotel. Very nice, clean, calming atmosphere, staff nice and friendly, location excellent, family friendly, excellent for business travelers, great restaurant's. Affordable rates.
August 8, 2013
Rated 3 out of 5 by George Great facility but....
Great physical facility but lacking in some features I expect. Free Internet not available...even two star hotels have that now. No complimentary coffee in the lobby and no refrigerator available in the room.
February 11, 2013
Rated 5 out of 5 by paul2519982 Great Location, near transportation and dining.
WE combined business and pleasure. The staff was very helpful, take advantage of the mass transit local to the hotel, or walk to nearby dining establishments. /would place high against starwood brand hotels.
January 14, 2013
Rated 5 out of 5 by Kathie58 Very welcoming and felt like a small personal hotel
I was staying there to attend a close friend's funeral. The staff was very kind and let me know if anything was needed during my stay they were there to make things as easy as possible. They did thank you
August 12, 2013
Rated 4 out of 5 by absdas Almost perfect stay!
We were on the floor with the pool and fitness center. Hallway was very noisy with children going to and from the pool, with little parental supervision. Pool closed at 10 p.m., so the nights were silent.
April 1, 2013
Rated 4 out of 5 by Ted2014 Very nice hotel but...
The hotel is great except it does not offer complimentary wifi in the guest's room. That was my only disappointment in our stay. Such a small addition would have made for a nicer stay.
March 17, 2014
Rated 5 out of 5 by Jintskins Highest Quality
I travel on business to Arlington VA often and this Westin in the Ballston area is the best hotel around on all fronts. The staff greets you even before you get to the door and it gets better from there.
January 7, 2013
Rated 4 out of 5 by absdas return visitor
We have been coming here for 10+ years, with family in the neighborhood. This visit, the amenities seemed lacking: had to ask for a bathrobe, dresser drawer wouldn't stay closed, towels were less plush.
January 2, 2013
Rated 3 out of 5 by wolf713 Cold
Had to sit in a conference room for two days with cool air (almost like an air conditioner) blowing on us. Everyone had to get their jackets.
Rooms were difficult to regulate with heat, as well.
January 27, 2014