Rated 5 out of 5 by JamieA Loved it overall!
My only suggestion would be to have an outlet on bedside tables so people can charge their iphones, which I often use as my alarm as well. If you have the iphone 5, the in room docking station is no obsolete. Just a thought.
December 14, 2013
Rated 5 out of 5 by redsox13 great property
this hotel has such a calm feel once you enter , great customer service and if you are a clam chowder fan the best in the city.the GM of this hotel Michael Jorgensen is outgoing , highly visible and always available to the guest . he runs a great hotel ...
December 13, 2013
Rated 4 out of 5 by Lazyboy Hotel has great features and staff but bad upkeep
The furniture in the rooms are OLD and wornout. AC does not work.
December 12, 2013
Rated 5 out of 5 by TTBM Westin Workout
I love the Westin Workout rooms! There are no excuses when staying in one of these rooms. I travel a lot on business and usually don't find time to go to the Fitness Center but having a treadmill or stationery bike in my room makes it so easy!!!!
December 9, 2013
Rated 4 out of 5 by Lou1338 Mostly great
With the exception of not getting service at Sauciety restaurant (waiter walked by me waiting on tables on either side of me never once speaking to me or acknowledging me for 20 min when I finally got up and left) and hotel computer systems down and unable to give a receipt so I agreed for them to send via email which still isnt here - rest of stay was great.
December 7, 2013
Rated 5 out of 5 by WildBlue Been too long...
I was pleasantly reminded that all luxury hotels are not the same in terms of service, facilities and people, and that we need to revisit the Starwood partners, specifically the Westin. Thank you for a very enjoyable stay. Your people were the best; extremely courteous, friendly and responsive to our needs. There is no doubt where we'll be staying when in Boston!
December 5, 2013
Rated 5 out of 5 by TheSisters Westin Boston was Awesome
My sister and I cannot say enough about how wonderful our stay was at the Westin in Boston. We were greeted by a terrific gentleman at the curb that helped us with our luggage and my scooter. The clerk at the desk saw to it that I was close to the elevator. The gentleman that helped us to the room could not have been nicer. No matter where we were, we were greeted with smiling and helpful staff that wanted our stay to be the best. IT CERTAINLY WAS. The room was delightful. The beds luxurious. We will definitely stay at a Westin again.
December 5, 2013
Rated 5 out of 5 by Char1999 Great Place to be
This Westin has all the bells and whistles. The lobby is spacious and the variety of food and restaurant options within the hotel are endless. The front desk staff and concierge staff were more than helpful and accomidating. My room was spacious and the bathroom very clean, I wasn't pleased with the bathroom lighting or the water pressure from the sink but the showerheard was amazing! The valet services were also excellent.If you plan to visit Boston...you have to stay here.
December 3, 2013
Rated 4 out of 5 by JustinTC Recent Stay
I have stayed at the Westin on several occasions before, and am always happy with my overall experience. This time; however, I was a bit disappointed. I checked into my first room and it appeared as if housekeeping had not come to this room yet. The beds weren't made, towels and sheets were on the floor, etc... I called the front desk and requested a room change. They were extremely accommodating and brought me to another room. This second room was no different because housekeeping had not come to this room either. I called the front desk again and asked to get moved. I asked to speak with a manager, and they sent Alex up to escort us to a clean room. Alex was extremely helpful as he apologized for the inconvenience and took care of us. I told him that I completely understand miscommunications sometimes happen, which was the case in this scenario. I appreciated his help in taking control of the situation and making sure we were escorted to a clean room. As expected, the final room was very nice, and I ended up having a wonderful time despite the mishap with the dirty rooms at the start. I was a bit disappointed because I didn't expect that to happen; however, this mishap will not hinder my willingness to stay at the Westin in the future. The way the staff handled this situation proved why they are known for superior customer service. They rescued my experience.
December 3, 2013
Rated 5 out of 5 by jacob508 Above and Beyond Always
This hotel consistently over performs. Ana at the front desk goes above and beyond to make guests feel welcome.
December 2, 2013
Rated 5 out of 5 by Ramtees Great hotel.
Fantastic service from the front door at the front desk and all the way through the lobby. All staff members were smiling and friendly, very much appreciated after going to the Denver - Patriots game. Broncos season ticket holder since 1969. Bar staff in the Irish Pub were very friendly as well. Thanks
November 27, 2013
Rated 4 out of 5 by archygirl Great Hotel, but far away from it all
I thought that the staff was phenomenal, very accommodating and friendly, superb food onsite. The only downside was the location; it was not close to much and on a cold day was not all that great. The pub served as the base for myself and friends for gathering and enjoying a pint or two. Food was EXCELLENT.
November 25, 2013
Rated 5 out of 5 by Peekaboo Birthday Celebration
The Westin Seaport Boston made our Birthday Celebration one to remember. A "Welcome Greet" from the Valet and Front Desk started out weekend off to a great start. The hotel is walking distance to all the "outstanding" restaurants at the Seaport area. My husband and I plan to make this an "annual" trip. Thanks for making our stay so memorable.
November 25, 2013
Rated 5 out of 5 by TioTim No better service in Boston than at the Westin!
I have been staying at the Westin Waterfront on Summer St since the property opened. It is the best hotel in the city, bar none. The service that the staff delivers is second to none. I regularly stay in hotels in NY, Chicago, Miami and the Westin Boston is tops. The key is the people from Hilaire, James, Bill and Otto at the door to greet you to Tope and the Staff at checkin. The rooms are always clean, always ready, they always deliver!
November 21, 2013
Rated 5 out of 5 by ViewLover Lovely week at the Westin Boston Waterfront
I was there for a week for a biz meeting and had a lovely time. The staff were all super nice and efficient, the food was quite good, and the atmosphere pleasant. Thank you!
November 20, 2013
Rated 5 out of 5 by LandArchitect Nice and Easy
Easy check in, convenient location, delightful room, Friendly staff, efficient check-out, - what more could I ask for. Thanks
November 18, 2013
Rated 4 out of 5 by NESB This hotel has great features
This was my first stay at the Westin. Overall is the hotel is a very good choice. The only negative point is that the hotels tense to be cold in the restaurants and lobby. The internet connection stinks on all counts, and the catwalk to the Exhibition Center should be open to get to ones events and seems to be closed most of the time. Most quests stay there because of events taken place at the Center, so having it closed makes no sense.
Hope this helps!
November 16, 2013
Rated 3 out of 5 by CS1722 Some great qualities but some features were lacking.
Room was clean, food and drinks were good if a bit overpriced and Matt at the front desk was awesome and very helpful. I was disappointed because the only free WiFi was in the lobby. I was unable to access the internet during my conference hours or in my room without having to pay a additional fee. I felt this was an unnecessary expense since we were already charged for the room. When we were leaving on Sunday, we were lined up to wait for a cab to the airport. The hotel doormen tried to put us into a SUV where the driver tried to charge us $20 each for a 3 mile trip to the airport. It only cost me $17 to get to the hotel from the airport and that included a $7.50 one way toll. It felt like the doormen were trying to assist somebody to overcharge us. Because I was aware of the usual fee, we declined the overpriced SUV and waited for a cab. I did write to the hotel to inform them of this issue, however nobody wrote back. It is mostly because of this reason that I cannot recommend this hotel.
November 12, 2013
Rated 5 out of 5 by rlwnm excellent staff!
I had special requests for staff support while there, on several fronts; they were simply terrific. thanks
November 12, 2013
Rated 2 out of 5 by Shell65 Disappointing at every turn
I stayed at this hotel for business. I called in June and booked the room through my employer. I was told that I would need to change rooms for the last night of my stay because they didn't have a two bed room for that night. I said that would be finer and gave them my employers credit card. I arrived to find out I was only booked the Sunday and not Monday as was discussed. The checkin agent was very condescending and rude he didn't try to help me just told me if I couldn't produce written proof of my reservation thru Monday it wasn't his problem. He told me he didn't have a room for Sunday but I could check back each day and see if any came open. He didn't even look in the computer to check. He waited on others while I was trying to find my confirmation and kept saying " how perfect it was that their arrangements were". We finally got checked in and I called Starwood spoke to a lovely lady who booked me a room in the same hotel not ten minutes after I was just told there weren't any. When I questioned her she didn't know what to say. The room was lacking the exhaust fan didn't work the fridge didn't work and the cups weren't refilled. The door squeaked loudly . This was my first and last experience at a westin
November 11, 2013
Rated 1 out of 5 by irrated37 very late check-in
I asked for an early check-in. Not only did I not get an early check-in, I couldn't get to my room until after 4pm. I had a business meeting to discuss an $8 million project at 3pm. I had to attend that meeting in a tee shirt. I tried to tell the staff about my needs, but they were totally unresponsive. I will avoid staying at a Westin in the future.
November 11, 2013
Rated 5 out of 5 by CathyIV This hotel has wonderful staff
The staff is courteous, helpful and pleasant. The front desk especially Wilson was so helpful.. He was great.
November 11, 2013
Rated 5 out of 5 by Mark34 Modern well-appointed hotel in Boston
The Westin Boston Waterfront is a modern, well-appointed hotel connected to the convention center by a sky bridge. The City Bar's great atmosphere makes it the place to meet for drinks after a long day. Another choice is the Birch Bar in the lobby. Keeps you in the middle of all the action in the hotel. Work out each day in a state-of-the-art fitness center before starting your busy day.
November 9, 2013
Rated 5 out of 5 by Dave73 Another great stay!
I've been traveling to this hotel for the past year for business, and the staff has always been very helpful and polite. My 2014 stays are already being booked to continue going here. Keep up the good work!
November 8, 2013
Rated 1 out of 5 by MTGreen Green means Money
We stayed at the Westin for three nights and chose the 'Green' option. In our rural state going 'green' in a hotel means that we do not want or need changed towels or bedding . Taking the 'Green' option at our local hotels makes us feel good about the hotel and about the 'green' movement in general (e.g., its easy to do and makes sense). At the Westin Waterfront, going 'Green', apparently, has as much to do with making money as it does with earth friendly practices-- because it meant absolutely NO house cleaning for three days. Personally, I vacuum/sweep high traffic areas in my own home at least daily. I rarely go three days, and certainly don't expect to live in such conditions in a high priced hotel. By the third day, we were checking out from a room where the garbage cans were full, we didn't have coffee or shampoo, we'd made our own beds each day, and the carpets and bathroom floors were dirty. We were able to ask the hotel for coffee-- but they made us feel like we weren't really being 'green'. Yuck.
November 6, 2013
Rated 4 out of 5 by KFree Being Green opportunity
Hello - I stayed at the Westin Waterfront Hotel in Boston and both my supervisor and I signed up for the Green opporunity, which was that our rooms would be cleaned on the third day of our stay. I confirmed understanding with the representative when we checked in. To my dismay (and embarrassment) neither of our rooms were cleaned on the third day. My supervisior invited a collegue to his room with the expectation that the room would be cleaned. Though a great offer ($5 coupon each day to Starbucks) unless it is implemented, it's not a benefit to the hotel guest.
November 6, 2013
Rated 5 out of 5 by Jack7CC Location
I was reluctant to book this hotel because it was located next to the convention center- we were in town for the Red Sox Rally and a weekend get away. We had a super time because of this location. The night of arrival we walked about 5 minutes to a fantastic restaurant on the waterfront for dinner. After a brief stroll along the harbor we had a nightcap at the hotel bar and retired for the night. The next day after a swim in the pool we were able to walk to the Red Sox parade on a beautiful 70 degree day in Boston, in November. Lunch in the North End and a short stroll back to the Westin (along the water the entire way) and back home to Cape Cod in about an hour.
November 5, 2013
Rated 3 out of 5 by Lisa2234 Not quite up to usual Westin Standard
We chose this hotel because of the location close to our destination. The bed was comfotatble but the room was not as nice as expected for the price.
November 4, 2013
Rated 3 out of 5 by xyzzy123456 not recommended
The room was not clean, bathroom grout was dirty or had mold. Grounds were not well kept (weeds in the driveways/walkways). Charges for Internet Access were excessively high compared to other hotels I have stayed at recently (and on the same trip).
November 4, 2013
Rated 5 out of 5 by octtrip Excellent Service
The staff from outside the hotel to the front desk people to the housekeeping personnel were all excellent. They were friendly and courteous and even remembered you and names also. Was a very enjoyable stay
November 1, 2013