Rated 5 out of 5 by Philip36 Great business trip!
At every turn, the Westin delivered. My room was clean and comfortable with all the amenities I needed (no calling down for an iron or asking for a remote that worked). It was all there.
I was in town for a conference so the proximity to the new convention center was great! The bell desk was very helpful. At one point, I needed to get a heavy box to the convention center. They leant me a dolly which made my task easy. Carrying the box by hand would have been a drag and hiring convention center staff would have been really expensive.
I also enjoyed the staff in the City Bar. Both servers and bartenders were on it. The wine selection was decent.
I used the gym and had no trouble getting in a work out.
I recommend this location for anyone attending a conference or touring the Seaport.
September 25, 2012
Rated 3 out of 5 by bbbb3 internet problems, bad restaurants
i was there for a convention and the internet almost never worked. i called the tech support and they could get it to work for a few hours but generally not.
for such a prime location, the restaurants (a bar and a pub) are worse than a budget hotel. The bar has bouncers that only seem to be focused on NOT getting you service (don't help at all but do yell if you try to move a chair by 5 inches even when there is nobody else in the bar). The pub is not bad food but very small for such a large hotel.
May 12, 2012
Rated 5 out of 5 by Albert55 Westin Hotel is so convenient for Convention Center
Staying at the Westin for Convention Center business is so convenient. Walking distance by the skyway connection keeps you out of the elements of having to lug heavy winter jackets. The quick access for quiet meeting rooms out of the busy Convention center is so important. And when doubt or unclear about any amenities or local destinations, the concierge service is top notch and so efficient.
March 21, 2014
Rated 5 out of 5 by mcmbam Love Westins
Our stay was nearly perfect in every way. Only thing missing was a comfortable, non-desk, chair in the room. There was an ottoman and a desk chair but no other option to relax in other than the bed.
This hotel is easy to get on to the Silver Line and then from there all over Boston. Taxis serve as another backup, but definitely no need for car here except to arrive & depart.
March 24, 2014
Rated 4 out of 5 by Elle08540 Best lobby staff
I travel quite a bit all over the world through work and have tried my fair share of hotels and I can say that the friendliness of the lobby staff of this hotel is unmatched anywhere.
I didn't have any special needs or requirements that they had to meet but just through my general interaction with them including at check-in/-out, I was met with big smiles and just a very down to earth honestness and true display of joy. It made my days better and it really stood out compared to other hotels.
July 1, 2013
Rated 4 out of 5 by Kalmia Conference Hotel
This is primarily a conference hotel, which gets considerable "wear and tear" from many guests. I've been staying at this Westin for over 8 years for New England Grows, and each time I visit, I am impressed at how they strive to maintain the cleanliness and freshness of the public areas and guest rooms. My only complaint is the change of pillow cases in the guest rooms--now the pillows are jammed into long thin cases, which negates the soft, fluffy down-like feeling and makes for a "not-so-heavenly" sleeping experience. Kudos for the new shower heads. Also, it is crazy to charge such high prices for in-room wifi--even lower level hotels/motels provide free wifi! Please get with the times! I would hesitate to suggest this property for business travelers, because they would need to stay in the lobby to take advantage of free wifi.
February 10, 2014
Rated 4 out of 5 by tvs88473 Very Comfortable Stay
We had two rooms over the Memorial Day weekend in 2012. Everyone was extremely pleasant. The rooms were very clean and nicely done. The restaurants within the hotel were nice -- we had breakfast every day. Both the food and service were exceptional.
While checking out we had some trouble opening the in-room locker. We, by mistake, called the reservation desk instead of the room service. The person was on the phone was undeniably rude and hung up on us. This was pretty much the only unpleasant experience -- we wish it didn't happen. The person that came in to fix the locker redeemed the situation with his pleasantness. Considering that the reservations desk is the first contact with a customer, I find it hard to believe how rude one can be -- especially to a person that is staying at the hotel.
June 5, 2012
Rated 5 out of 5 by Dawn1006 I would highly recommend this hotel!
I was so impressed with this property when I stayed here for a conference recently. First, It is exactly one stop on the silver line from the airport (couldn't be easier or cheaper). The rooms are quiet and lovely. The workout facility was well equipped and the staff couldn't have been more friendly. I found that it was the little touches like being given a bottle of water while I waited in a small line to to checked in that really made me hope that this conference picks this hotel again.
July 22, 2013
Rated 5 out of 5 by Aries Better Than better
Food, sleeping room, people on all levels, meeting space, spotless public space, an excellent facility to hold an event. From the first step meeting the Bell Hop to leaving it was a great and very sucessful event.
April 12, 2014
Rated 5 out of 5 by DCMeetingPlanner Great Hotel, Wonderful Place to have a meeting
I had the pleasure of staying for a week at the Westin Boston Waterfront where we held our board meeting as well as a variety of auxillary meetings over the course of three days. The hotel lobby, conference space and facilities have a great feel, very clean, very spacious. The staff is top notch and very accommodating. The food was quite good and resonably priced. Overall, we had no complaints. Would recommend this as a spot for corporate meetings and would definitely come back again.
October 8, 2012
Rated 5 out of 5 by CG1013 Great location
The hotel is great. It is located close to the airport and next to the new convention center, which makes it very convenient if you have a big conference going on there. The trolley that tours around Boston stops right at the hotel, which makes it easy to go visit the tourist spots or also it is very close to the MBTA station to go anywhere in Boston. Rooms are clean and comfortable and the new 3pm checkout on Sundays is a great idea for resting and sleeping til a little bit later.
October 29, 2013
Rated 5 out of 5 by Valsky Satisfied customer
Comfortable stay. Good location
April 20, 2014
Rated 5 out of 5 by Char1999 Great Place to be
This Westin has all the bells and whistles. The lobby is spacious and the variety of food and restaurant options within the hotel are endless. The front desk staff and concierge staff were more than helpful and accomidating. My room was spacious and the bathroom very clean, I wasn't pleased with the bathroom lighting or the water pressure from the sink but the showerheard was amazing! The valet services were also excellent.If you plan to visit Boston...you have to stay here.
December 3, 2013
Rated 5 out of 5 by WSPG A beautiful hotel
We were staying at this hotel for a business/vacation trip. The hotel is where the business part of the trip took place so that is why this hotel was chosen. Can't say too many negative things about the hotel, it is beautiful. It is located near the airport and the entire area where the hotel is located, is being built up. There are many restaurants within about a mile but not too many retail shops just yet. The areas most visited in Boston are about
1-1/2 to 2 miles or more away.
August 15, 2012
Rated 4 out of 5 by sfbst Mostly terrific experience...but no microwave as requested
the facilities are terrific and for the most part the staff was great. We had requested a microwave a week before arriving in Boston. We were told it would be taken care of. But, no microwave in our room and none available during our stay. This was frustrating.
April 6, 2014
Rated 4 out of 5 by 3DGuest Yankee Dental Guest
I have stayed a the Westin yearly for the Yankee Dental Conference and I really love the hotel, but this year I found my room needed updating. It was still comfortable and the staff was EXCELLENT but the chair in the room was stained badly (yuck) and the desk chair was quite ripped and old. Time to update the furnishings if the intension is to remain a high-end hotel. All that being said, I would stay there again as everything else was wonderful.
February 3, 2014
Rated 3 out of 5 by jcap Very Basic nothing special
When I stay at a Starwood hotel I expect much more this Westin was very basic and generic good for business travel but not for liesure.
I also didnt appreciate listening to people next door having relations at night two nights in a row. You might want to keep pople that are at the hotel on business seprate from youre customers there for liesure.
I will have to say that I was very impressed with the tennis shoe and Gym clothes rental. Someting I would recoment to my coworkers.
August 2, 2012
Rated 5 out of 5 by tat511 Wonderful stay
We stayed at the Westin for two nights and loved it. Everything from check in to check out was perfect. Incredibly comfortable beds and the shower is amazing. The bathrobe was very comfortable as well. The hotel staff were very polite and friendly. Especially the men who greet you outside of the hotel. Our room was right next to the elevator and at first I was concerned we might hear it all night, not at all and I am a light sleeper. We will definitely choose the Westin again.
August 27, 2013
Rated 5 out of 5 by GrizwinGirl Perfection!
Who knew a one-night getaway could be so perfect? Guest Services Manager Calvin apparently had that in mind the moment we checked in. Calvin quickly recognized the special nature of our visit and gave us his personal attention, making us feel like honored guests. His service made a great first impression that was followed throughout our stay by other staff, hotel accommodations and relaxing hotel policies. We made the right choice in selecting the Westin Boston Waterfront!
October 29, 2013
Rated 3 out of 5 by 66wayne A couple of complaints
First, the Silver Internet package at $14.95 is a rip-off considering how slow it is. Took me back to the days of dial-up; it was that bad. For $14.95 per day!
Second, I purchased the Go Green package in exchange for a $5 coupon to be used on beverage or food at the hotel. Never again. A housekeeper doesn't even enter your room to empty the trash, make your bed, clean your sink or and take away your dirty towels. It's basically a way for the hotel to hire fewer housekeepers.
October 20, 2012
Rated 5 out of 5 by Missy101 This hotel is very accommodating
I arrived at 10:00 am, and was very pleased that a room was available and I was checked in immediately. On the day of my departure, the hotel also gave me a late checkout time of 1:00 pm., which allowed me to attend the final session of my conference that morning and return to my room to 'freshen up' before I left. I was also very pleased with the large, standing magnifying mirror and the lighting in the bathroom. For once, I didn't have to struggle putting my makeup on ...
September 30, 2013
Rated 5 out of 5 by GB1234 A very comfortable stay
Proximity to my meeting's host hotel made the Westin an attractive option. The front desk. Starbucks and sundry shop staff were all friendly and welcoming. Loved your 0.8 gpf Niagara toilet, what a great way to save water! Nicely appointed bathroom overall.
Thank you for a comfortable stay.
March 31, 2014
Rated 5 out of 5 by NHvisitor1 Great Weekend Stay
Came to the Westin for a weekend getaway in Boston. Check-in was smooth and we were in our room quickly. We enjoyed the pool and hot tub after we came in from our afternoon activities. Plenty of choices for dinner within walking distance and the bed was super comfortable. Love the late Sunday checkout which let us swim again before we left. Great escape weekend at the end of winter!
March 10, 2014
Rated 3 out of 5 by pj45 Disappointing staff but nice hotel
The room was comfortable and clean with nice amenities. The shower tiles had some mold growing between them which should be addressed. My biggest peeve is that I had been a Starwood member but apparently my membership had expired even though my reservation stated that I was a member. My two co-workers were give Starwood floors,water,etc.They just "joined "when checking in" I was not given any ammentities. So upon discovering that I went to the front desk to let them know I was a Starwood member. I was given two bottles of water and a snicked from the staff member who asked if that made me happy..That was it for the remainder of my stay, No attempt to correct it. I felt very slighted.I also asked for a room on a high floor with a view. I got the roof and convention center view. My co worker got the river. Really ?
October 13, 2012
Rated 5 out of 5 by MauraS24 this hotel had great hospitality!
My husband and I as well as another couple stayed at The Westin Boston Waterfront for New Years Eve. Our experience at The Westin was great from the moment we arrived. While checking in I asked to be upgraded, if possible. Upon looking they had a suite available and put us in it for the night which was fantastic! They also provided us with a mini frig at no additional cost! The breakfast buffet was good but a bit pricey. We'd definitley recommend The Westin Waterfront!
January 4, 2012
Rated 4 out of 5 by NenaNL Not up to Westin standards
The location of the hotel is pretty convenient, the Lobby is beautiful and the restaurants downstairs are great (except for the Starbucks where the staff was oh so rude), the staff on the reception area is very amicable and efficient, but the room we stayed in was not well equipped (missing towels, bath robes, neck rest pillows), the carpet was way out of place in two corners and the room service took for ever as well as the concierge to bring us up the linens we needed. We had the stair exit in front and some kids decided to go up and down from 10:30 to 3:00 in the night, we called to complain about the noise and nothing was done.
The pool Area and Gym are very nice (standard Westin Level) and they have the NB programs, pretty convenient.
I am used to received top notch service at Westin, this time I was disappointed.
August 15, 2012
Rated 4 out of 5 by NESB This hotel has great features
This was my first stay at the Westin. Overall is the hotel is a very good choice. The only negative point is that the hotels tense to be cold in the restaurants and lobby. The internet connection stinks on all counts, and the catwalk to the Exhibition Center should be open to get to ones events and seems to be closed most of the time. Most quests stay there because of events taken place at the Center, so having it closed makes no sense.
Hope this helps!
November 16, 2013
Rated 4 out of 5 by GeorgeW Convention Center Convenience!
Excellent location if attending a conference at the convention center. Close to "T". My only negative comment is that there was insufficient desk staff to check in guests!
April 7, 2014
Rated 5 out of 5 by MathDoctor Outstanding Staff
I would highly recommend this Westin hotel to other travelers. The staff is most accommodating and extremely helpful, providing information on local attractions, restaurants and negotiating the Waterfront. Excellent job!
April 3, 2014
Rated 3 out of 5 by hantifen Clean Hotel but needs attention to detail
There are certain expectation that goes along with well-established hotel such as Westin. We were greatly disappointed when we realize that the complementary in-room coffee was actually past its expiration date for over 2 months. Unfortunately, we did not realize this until we had consumed the coffee. When the issue was brought to the front desk's attention, an apologetic staff indicated that he will ask for a new set to be send to our room. Further disappointment ensued when no one showed up after waiting in our room for 2 hours. Not sure if the staff forgot to send the message up or there is some form of mis-communication but that definitely put a negative spin to our stay with the hotel.
However, the hotel is clean with great amenities. Hopefully this is just a one time unlucky experience and is not a frequent occurrence.
April 9, 2012