Rated 1 out of 5 by Jason108 Misleading Staff
Upon check-in I was asked to provide a credit card number for any incidentals. I was never informed of any dollar amount that would be authorized on my account. Much to my surprise the Westin authorized and are holding a $100.00 for five to seven days for the "incidentals". If a hotel is planning on holding a sum of money of this size at the very least they should be required to inform the guest when they request their credit card. In my situation I was not informed and in my opinion lead to believe there would be no authorization of any amount per the clerks wording the best I remember it " Sir, I just need to get a credit card number to put ON FILE for any possible incidentals. At this point if the clerk would have kindly informed me of this authorization of $100 I could have picked a credit card vs. my debit card. I called the hotel following my check-out and left the manager a message but unfortunately 24 hours later I have not received a follow-up.
October 22, 2013
Rated 3 out of 5 by Josh18 Excellent Staff, but just an average hotel.
I must say, that the staff at this hotel was one of the best that I have ever dealt with. They were incredibly friendly, and attentive. The Hotel was clean, and nice. However, the room lacked adequate working outlets, which is a necessity in this day and age. Had it not been for those issues, I would definitely recommend this hotel.
December 27, 2012
Rated 5 out of 5 by Kaytee22 Memphis Game Getaway
This hotel was awesome. We went down for the Memphis/Louisville game & to our surprise, the FedEx forum was directly across the street & beale street was 1 block over. we couldn't have possibly stayed at a better place. from the house keepers to the valet guys, everyone was very nice and helpful with all of our questions and needs
December 19, 2012
Rated 3 out of 5 by Carol36 Ok Hotel
Terrible toilet pressure. Commode stopped up first night we were there around midnight and we had to plunge the toilet ourselves and a plumber showed up knocking on our door at 7:10 to check on the matter. We had to call desk after day two to request more shampoo and conditioner. Location was great but room needed more attention.
August 26, 2012
Rated 1 out of 5 by kenneydds Westin Memphis
Horrible experience with our room not being ready until 6:30pm causing us to miss our dinner reservations and almost miss the NBA game. The opposing team's players did not leave their rooms and the turnover of rooms did not occur quickly enough for a known NBA game situation. The hotel was grossly understaffed at the front desk.
March 28, 2013
Rated 3 out of 5 by Whynicknamerequired Needs some work
I stay at Westins a lot and this one needs some work. In my roon the carpet was stained and bubbling. In my co workers room one outlet didn't work and there were hairs in the sink. In the restaurant we could barely get a waitress to serve us. I think this hotel is slipping from previous stays and needs to tighten up.
November 14, 2013
Rated 4 out of 5 by Soundchaser Very well done overall.
Just there for 1 weekend night. Very impressed with the hotel, and had an outstanding suite. The only thing that prevents a full 5 stars was the fact that I had to go back to the front desk twice, due my electronic key not working. The location is outstanding, the staff helpful and friendly, and the rooms are very clean.
February 4, 2013
Rated 4 out of 5 by 111pat Beale street hotel
Great location. Staff did job well. At first staff had no energy second day lots of personality. The young ladies that cleaned rooms were very nice. Bellmen first day acted like they were tired and bored with there job. Great location. Shower did not drain well. Pet peeve of mine is to stand in shower water up to ankles
July 17, 2013
Rated 3 out of 5 by Drkevin Don't expect your room on time
I arrived at 5:00pm and my room was not available. I needed to eat and change before the basketball game and could not do both so I didn't get my room until 9:30. Everyone checking in did not have a room ready. Also my mini bar was unstocked. Nothing in it. Nothing. I had to order drinks from room service. Expensive!
March 11, 2013
Rated 4 out of 5 by Grams65 Very comfortable hotel
We only stayed at the Westin one night, but found it to be a very pleasant experience. The hotel staff were courteous and efficient. The bed and bed linens were quite comfortable. Our only complaint was that the bathroom floor was not clean. For anyone interested in experiencing Beale Street, the location is ideal.
September 11, 2012
Rated 1 out of 5 by CLAUDE 3 HOUR CHECK IN WAIT
HAD TO WAIT 3 HOURS TO GET MY ROOM.BECAUSE THE BOSTON CELTICS HAD THE ROOMS AND WERE PRIORITY INSTEAD OF US AND THE 150 OTHER GUESTS IN THELOBBY. THE FRONT DESK DIDN'T SEEM TO CARE THAT WE HAD TO WAIT. AT LEAST THEY COULD HAVE TOLD US THE TRUTH ABOUT HOW LONG IT WAS GOING TO BE INSTEAD OF LEAVING US HANGING.
March 25, 2013
Rated 3 out of 5 by Leezure Several Mistakes
The hotel had the wrong reservation times for me, the room was not a king bed like it was supposed to be. The bathroom was not fully cleaned and stocked everyday. Boxes that were shipped in for a meeting with much needed materials, were refused and then had to be overnighted back to hotel at additional cost.
February 9, 2013
Rated 5 out of 5 by Ericc123 Overall Superior
The Memphis Westin Hotel sets the standard when if comes to prompt, professional and courteous service. From the front door to the room service was clearly "head & shoulder's" above it's contemporaries/competitors (The Peabody right down the street.) Would highly recommend this exclusive property to anyone.
December 5, 2012
Rated 5 out of 5 by ConnecticutDiva I was in the lap of luxury
I thoroughly enjoyed my stay at your hotel. It was walking distance to many attractions and restaurants, and my bathroom was the best I've ever been in. I'd love to have it at my own house!
Your staff is AMAZING! They hooked us up with restaurant recommendations and car service that couldn't be beat!
October 5, 2013
Rated 3 out of 5 by Dave1778 Parking and Cleaning
Front desk did not accurately describe parking charges when they talked me in to actually paying more than the parking deck charged.
Also after returning from a long day around 6:30 in the evening we returned to an unclean room and had to wait for housekeeper to clean it.
December 31, 2013
Rated 4 out of 5 by Calcs79 Westin Beale
free Wifi in room would be much nicer than a USA Today paper at my door....especially since this is not a budget hotel; it's bad enough there are separate parking charges, but not having free internet seems petty in this day & age
...but overall nice room & great location...so would stay here again!
October 17, 2013
Rated 3 out of 5 by Bubbleheadpa Disappointing
Not happy w recent stay. This is an aging property that has not been kept up. Linens on my sheets did not fit, mattress exposed. Peeling paint in the bathroom. And the cost was obscene for what I received. The location is great for Beale St, but that is the only positive thing I can say. Bummed.
October 20, 2013
Rated 1 out of 5 by Dski Unfulfilled committments
Upon checking into the hotel, the upgrade that was confirmed to me several times was no longer available. In addition, when discussing this with the person at the front desk, it was clear that he was not interested in listening to how the reservation was made and confirmed, but to just move me along.
May 16, 2012
Rated 3 out of 5 by DLA1739 Big city, Big name hotel, mediocre service
Stayed 3 days. 2nd and 3rd day - did not get fresh towels (yes, the dirty towels were left on the floor) or drinking cups. Restaurant forgets silverware, brings dry toast with butter or jelly. Slow on the rebound to fix these items. Have to pay for internet. Paid significant $$$ for mediocre service.
September 10, 2012
Rated 2 out of 5 by Jeff1290 Good location. Hotel needs to improve
This Westin is in a great location but the hotel has a lot to be desired. If you planning on working while in the hotel, good luck. Their wireless Internet is the worse I've seen in some time. Couldn't get any work done. Also no club level? If you are platinum member don't expect any perks at all.
August 26, 2012
Rated 5 out of 5 by rt62 very nice hotel
very nice hotel with friendly and helpful staff. bar was nice and staff was very good. also used gym which was very nice and well stocked with water, towels and good cardio equipment.
February 13, 2014
Rated 3 out of 5 by SAMCO83 Great location - Good quality
Just a block from all the action on Beale St. and right across from the FedEx Arena. Great location to see all the sites from.
Little overpriced bar inside hotel.
Room was very nice but cleaning staff did not leave coffee 2 of 4 mornings and daily cleaning was very average - below average.
October 14, 2013
Rated 5 out of 5 by HGArnold Can't beat the location!
This hotel is located right in the middle of all the action in downtown Memphis! It's one block from Beale Street and right next to theFedEx Arena. We could walk to a lot of things and really take in the area. The restaurant is really nice and the staff are incredibly helpful. We will be back!
June 19, 2012
Rated 2 out of 5 by Pamm Restaurant unsatisfactory
There was a lot of confusion at front desk about free weekend breakfast.
Waiter was awful. Poor service. Took over 10 minutes to get a cup of coffee. Eggs and hash browns were stone cold. Toast was cold. Server appeared inexperienced.
Bathroom grout appeared to have mold.
Bed was comfortable
April 29, 2013
Rated 5 out of 5 by Funi Memphis' Best Location
The Westin is a super hotel in the best Downtown Memphis location. One block from Beale St. Across the street from FedEx Forum, the Rock & Soul Museum and a free shuttle to Graceland and Sun Studios. Food and music everywhere!
January 20, 2014
Rated 5 out of 5 by biosales This is a great Westin with great staff and wonderful rooms!!
What a classic Westin experience!! The upgrade to a suite facing the FedEx Forum was a dream come true!! The room and bathroom were so cool that we could hardly sleep!!! The staff was great and every detail was perfect! This is why I work so hard to keep a Platinum status!!
December 2, 2012
Rated 5 out of 5 by Dee721 Great relaxation hotel!
This hotel is excellent for a relaxing get away. The staff are courteous, accommodating and will go out of the way to make you comfortable. I loved walking through the front door and immediately fall into the relaxing aroma of white tea! Great location, I throughly enjoyed my stay!
August 29, 2013
Rated 4 out of 5 by rufus43 Great location for downtown and Beale Street.
The staff was sensitive to our needs and very helpful. Wheelchair accessibility was very good. Smaller furniture would have made it easier to get around. The restaurant food was good. Very relaxing and convenient. We would stay here again. Great location for strolling downtown.
April 23, 2013
Rated 3 out of 5 by MM14 Great Location, Somewhat Expensive, Good Staff
The hotel is somewhat pricey; however, it is very well located and the staff is mostly great. I spend over 100 nights a year at Starwood Properties and can say the staff is good at this hotel. I would recommend this hotel for many reasons including the location, food and staff.
July 20, 2012
Rated 5 out of 5 by bigcat20 Great place to stay for Beale,Orpheum,FedEx Forum events
This was our first stay at the Westin. We wanted a hotel near the Orpheum and Beale Street. The Westin fit the bill with comfort and convenience. We were able to walk to the Orpheum then back to Beale. We really enjoyed bleu. The food was excellent both at dinner and breakfast.
January 28, 2013