Rated 2 out of 5 by Jeff1290 Good location. Hotel needs to improve
This Westin is in a great location but the hotel has a lot to be desired. If you planning on working while in the hotel, good luck. Their wireless Internet is the worse I've seen in some time. Couldn't get any work done. Also no club level? If you are platinum member don't expect any perks at all.
August 26, 2012
Rated 5 out of 5 by Deb6 Perfect downtown location
1st time visiting Memphis, wanted a convenient location. Staff was very friendly and extremely helpful with my requests. The room was spacious and quiet. Bathroom was quite large as compared to other places I have stayed. Overall a good experience!
December 8, 2013
Rated 3 out of 5 by Morris7 Totally Unsatisfied
We stayed at this hotel because of the location next to the FedEx Forum. Big Mistake! Check In is a 3 p.m. and we arrived at 5 p.m. Upon arrival the hotel staff, whom was very rude, informed us that our room was not ready because it was being cleaned. Apparently a basketball team had stayed the previous night and they didn't leave until after checkout time. My family and other families had to wait in the lobby until our rooms were ready. Keep in thought that the game started at 7 p.m. and we didn't get into our rooms until 7 p.m.! We drove for 4 hours to get to Memphis and then had to sit for more to wait on our room! Then the hotel clerk was rude, I cannot remember her name but I will be reporting her again! I talked to a supervisor and he said he would "try" to give us a discount on our rooms because we had 3 rooms. I learned the next morning that we could not receive a discount and that the staff should have offered us free breakfast or something! I am totally disgusted and disappointed with this hotel! My family, friends, and I will definitely not be staying here again!
December 30, 2013
Rated 5 out of 5 by HGArnold Can't beat the location!
This hotel is located right in the middle of all the action in downtown Memphis! It's one block from Beale Street and right next to theFedEx Arena. We could walk to a lot of things and really take in the area. The restaurant is really nice and the staff are incredibly helpful. We will be back!
June 19, 2012
Rated 2 out of 5 by Pamm Restaurant unsatisfactory
There was a lot of confusion at front desk about free weekend breakfast.
Waiter was awful. Poor service. Took over 10 minutes to get a cup of coffee. Eggs and hash browns were stone cold. Toast was cold. Server appeared inexperienced.
Bathroom grout appeared to have mold.
Bed was comfortable
April 29, 2013
Rated 5 out of 5 by Stegen Great hotel close to the FedEx Forum
We stayed at the Westin to attend the Grizzlies/Lakers game & it was great! We just walked across the street into the Forum -no parking issues, etc. The room was very nice & clean - especially liked the separate tub & shower.
December 19, 2013
Rated 5 out of 5 by Dee721 Great relaxation hotel!
This hotel is excellent for a relaxing get away. The staff are courteous, accommodating and will go out of the way to make you comfortable. I loved walking through the front door and immediately fall into the relaxing aroma of white tea! Great location, I throughly enjoyed my stay!
August 29, 2013
Rated 5 out of 5 by biosales This is a great Westin with great staff and wonderful rooms!!
What a classic Westin experience!! The upgrade to a suite facing the FedEx Forum was a dream come true!! The room and bathroom were so cool that we could hardly sleep!!! The staff was great and every detail was perfect! This is why I work so hard to keep a Platinum status!!
December 2, 2012
Rated 2 out of 5 Westin Customer Service: Unacceptable
I have traveled and stayed at Westin Resorts regularly, having wonderful experiences with raving reviews of rooms, accommodations and customer service. Unfortunately for this particular hotel, it's staff/management team simply do not measure up. I had a room reserved for over a month at the Westin Memphis Beale Street. Upon my arrival at 4:30pm, when check-in begins at 3pm, the front desk attendant informs us that a large group had a late check out, and our room was not yet ready, assuring that the room would be ready soon. So I waited in the lobby with 20+ other guests with the same issue. After 2 hours of waiting, complaints, being ignored by management and getting shooed from the front desk, our room became available. Not to mention I was supposed to be at an NBA game at 7pm, and I didn't get into my room until 6:30pm, 3 HOURS after check-in. This was UNACCEPTABLE customer service. And to add to the unfavorable situation, I have been trying to contact management for OVER 2 weeks to work out some sort of compensation for this discrepancy. I have called the desk, multiple managers and left numerous messages.
So in conclusion, the hotel itself is beautiful with lovely accommodations, but the staff were simply unwilling to address our issue and are evading any compensation. I would love to talk to someone that can address this issue, if anyone monitors these reviews.
February 11, 2014
Rated 5 out of 5 by Djc53 Beautiful hotel
Very accomadators, beautiful and clean. The beds were amazing, Bleu restaurant has the best lobster Mac and cheese. The only drawback was you have to pay for Internet, in this day and age, that should be included. Beale street was littered when I was walking in the morning,
September 10, 2013
Rated 4 out of 5 by rufus43 Great location for downtown and Beale Street.
The staff was sensitive to our needs and very helpful. Wheelchair accessibility was very good. Smaller furniture would have made it easier to get around. The restaurant food was good. Very relaxing and convenient. We would stay here again. Great location for strolling downtown.
April 23, 2013
Rated 5 out of 5 by bigcat20 Great place to stay for Beale,Orpheum,FedEx Forum events
This was our first stay at the Westin. We wanted a hotel near the Orpheum and Beale Street. The Westin fit the bill with comfort and convenience. We were able to walk to the Orpheum then back to Beale. We really enjoyed bleu. The food was excellent both at dinner and breakfast.
January 28, 2013
Rated 2 out of 5 by cmu82 Poor Service
My wife and I recently stayed the night here to meet up with friends downtown. We arrived at 5pm and were told our room was not ready because the basketball team had just checked out and they were still in the process of cleaning. They promptly handed us a $40 voucher for the bar and took our suitcase to the back. We walked over to the bar and ordered 3 drinks that totaled $38 (wonderful prices right?!) We went outside with our friends while we waited to be called. Finally, at 6:15pm, they called and said our room was ready and our bags were waiting for us there. We went and got the room key then went upstairs. After walking in the room, we realized our bags weren't there. I had to go back downstairs to locate the suitcase and bring it up to our room. The ice machine didn't work on the 3rd floor, so we were told to use the one on 4, 6, or 8. Also, we stayed on Daylight Savings night and still had to make the 12 o'clock check out. We've stayed at many hotels downtown, but this will be our last at the Westin.
March 11, 2013
Rated 3 out of 5 by MM14 Great Location, Somewhat Expensive, Good Staff
The hotel is somewhat pricey; however, it is very well located and the staff is mostly great. I spend over 100 nights a year at Starwood Properties and can say the staff is good at this hotel. I would recommend this hotel for many reasons including the location, food and staff.
July 20, 2012
Rated 2 out of 5 by Jazzer Over-rated
I just stayed here. The room clealiness was terrible, staff was bad.
Bathrooms were very dirty. The room service was exorbitant, and finally when the food arrived it wasn't any good - it was missing stuff. I had to make two more call before I got everything that I paid for!
December 2, 2012
Rated 5 out of 5 by Tourists Memphis Westin
Excellent and very friendly service. Room was clean. Bathroom was large. The bed was very comfortable. The Dining facility was excellent and the meals surprisingly affordable. Great location to Beale Street, Rock and Blues Museum, Gibson Guitar Factory and the FedEx Center.
November 6, 2012
Rated 5 out of 5 by roadwarrior Great hotel
This is a great hotel with a wonderful location right off Beale Street. The restaurant is wonderful and willing to change the menu to meet your needs. The one thing they do not have is an Executive Lounge for their Platinum members, but other than that is is A+++
September 13, 2013
Rated 3 out of 5 by gina22 This hotel is very loud!
I wish the staff would have recognized that we were traveling with children. The room was great! but the music on Beale St., was too loud! It stopped around 2 am. I found out the next morning that the rooms on the other side of the hotel are quieter.
October 21, 2013
Rated 3 out of 5 by MemphisRunner Memphis Marathon Weekend
This is the third year we've stayed at the Westin for the Memphis Marathon Weekend. For our purposes, it's been perfect.
Many of our friends run the Grizzly House 5k, and the hotel is right on the starting line. It's an easy post-race walk from the finish lines. Considering that, it doesn't seem like you could go wrong with a Starwood Hotel right in downtown.
However--at check in, there is fresh fruit in the lobby, but the next morning, that banana is $1.00. last year, I was able to book a room with star points, this year not only could I not use points, or cash and points, they tried to double my rate at the last minute. Even though my room wasn't ready until about 8:30 on check-in night, they wouldn't agree to allow me an hour's late checkout to shower after our races. They certainly didn't care that I was an SPG member.
All of these issues may be small things to most, but I stay Starwood to avoid issues.
All in all, for the price and attitude, I'll probably be looking at other downtown hotels for next years race.
December 4, 2012
Rated 5 out of 5 by Clyde361 Amazing location, excellent rooms and staff!
Best location to Beale St. Got an upgrade to corner room with perfect view. Room great. Staff great. Call to service excellent. Would stay here every time in Memphis. Not any better.
Small cons: valet parking backs up due to small space. Clean behind tv on mount.
April 1, 2013
Rated 5 out of 5 by Tags81 Great Location...fabulous staff
Maybe it's just the "southern hospitality", but we couldn't have been treated more warmly by each and every member of the staff we encountered. Definitely a place to stay.....bear in mind you might ask for a room NOT facing Beale street if you're not a night owl.
September 19, 2012
Rated 5 out of 5 by traveler136 Very welcoming hotel
The staff here was welcoming and gave us great suggestions for dinner. The rooms were very nice, and the beds were extremely comfortable. When we got to the room our toilet was not running well, but they sent someone up immediately and fixed it. A great stay!
July 22, 2013
Rated 2 out of 5 by HONESTAYE Not Clean
I'm a platinum guest who travels to this hotel very often. Outside of the POOR PLATINUM RECOGNITION the room I was provided was dirty. The bathroom had mildew, there were stains on the carpet and curtains, and worst all the front desk manager was least helpful.
May 7, 2012
Rated 5 out of 5 by Vicki1950 Hotel service above and beyond!
This hotel went above and beyond honoring every request we made. Our event was planned in advance however all of the staff went to great lengths to allow us some impromptu requests. Every staff member we encountered made us feel extremely welcome and important!
December 10, 2012
Rated 2 out of 5 by andI3456 No Benefits for Platinum
For all the nights I stay at Starwwod Hotels (platinum) you get nothing from this hotel but a down graded room.(sold out of king beds???) I guess they don't care because their location is so good ..oh ya $16.00 ketel one Martinies..is this New York or Memphis?
February 27, 2012
Rated 5 out of 5 by jwill110 Fantastic
Caveat: When I arrived, I was surprised to be upgraded to a "presidential suite." Wow. It knocked my socks off. Super-comfortable and luxurious. (I'm not normally a "Presidential Suite" kind of guy.)
Staff was also helpful and friendly.
Great stay overall!
November 17, 2012
Rated 1 out of 5 by Ben523 Not Clean
I am a frequent traveler and often stay at Starwood properties throughout the U.S. Like most of their Westin properties, this hotel is relatively new, well maintained and in a good location. However, my experience at this hotel was one of the worst that I have ever had. The rooms were not clean and the staff was often unhelpful. When I checked into the first room, there was a towel hanging on the rack with makeup stains on it. Clearly, it had not been changed. I asked for anther room and was given a comparable room on another floor. I didn't inspect the bed before going to sleep. When I woke up the following morning I found a strange sock in the bed which leaves me to believe that the sheets were never changed. I mentioned this to the staff the following morning and they acted as if they could care less. In addition to the unclean rooms and the unhelpful front desk staff, I had breakfast at the onsite restaurant the following morning. The service was slow and the food was mediocre. There were no other customers in the restaurant and it still took nearly 30 minutes to get my food.
December 2, 2013
Rated 2 out of 5 by HONESTAYE Lack of status recognition
I use to frequently stay at this facility. In the past 3 months I haven't been upgraded once nor received a thank you for being Platinum and have the Westin be my choice hotel in Memphis. I do receive the generic thank you email from the general manager.
June 14, 2012
Rated 5 out of 5 by 143Doubles Great Location and beautiful hotel
Rooms are quite large and so nice to have a separate tub and glass shower! Housekeeping will clean your room no matter what time you leave, which is nice. (we are late sleepers).
Added feature - Starbucks is right next door just a few steps outside.
January 3, 2013
Rated 5 out of 5 by TGRPWZ Best location for Beale Street
We will be back next year!!! Very friendly staff. Our room was spacious and loved, lived the big bathroom. Very clean! We enjoyed the restaurant "Bleu" and the Lounge.
We will recommend you to our group for next year : )
Thanks for the hospitality!
February 4, 2013