Rated 2 out of 5 by Manymiles Not the best Westin
I have stayed at many Westin hotels, around the world, and this one does not meet the standards I have seen at others in the chain.
The staff was aloof and unhelpful, the pillows must have been purchased from Goodwill, the food was marginal and it's location extremely inconvenient.
The bright spot...the housekeeping staff. They did a great job and went out of their way to assist me.
October 28, 2012
Rated 5 out of 5 by Queenmother Comfortable and clean rooms
Hi, We have stayed with you several times and it has always been a pleasant experience. The beds are very comfortable and I'm in love with the soaps/lotions etc. that you have in the room. I always have to hit the little gift shop to take some more home with me..I have even given the lotions/shower gel as gifts. We travel a lot and and the Westin is always a great place to stay.
October 14, 2013
Rated 5 out of 5 by LJ60 Quiet, nice, and comfy
We stayed here over the Thanksgiving weekend. Everything met or exceeded our expectations.
- Greeted warmly by front desk staff
- Room was spacious, clean, and quiet
- The bed was very comfortable and offered pillows of varying softness, a nice touch
- We always enjoy Westin room amenities: bath products, Starbucks in-room coffee,bathrobe
- No additional fee for parking
November 30, 2013
Rated 4 out of 5 by Isthisnecessary Warm room (could not get it cool, e.g. A/C)
I like this hotel a lot and they are always very accommodating. Unfortunately my A.C didn't seem to work too well. Had it set on 60 and don't think it got below 70 degrees. A warm night. - When I mentioned it during check out the staff was very concerned and I'm sure they will immediately attend to it. - I DO recommend this hotel and will be back to it many times, for sure.
February 19, 2013
Rated 4 out of 5 by mojoho Quiet room with many pillows . . .
Walking into my room provided a break from the conference in the same hotel. Quiet, private, comfortable beds. Good selection of TV channels. Good Starbucks coffee and free bottles of water.
Bathroom was a little small but quite sufficient.
March 10, 2014
Rated 2 out of 5 by johnnyd no power or water
woke up to no power or water on the morning of March 27th
You would have thought they would have given you a discount on the room
March 28, 2014
Rated 4 out of 5 by Linda434 Need microwave and fridge in the rooms
Love the hotel - beautiful lobby, comfortable rooms and very helpful and gracious staff. My only complaint is that the rooms didn't have a microwave or refrigerator. We were traveling with small children and this did make the stay much more difficult. This was my 2nd stay with you. The first time was business so I never even noticed they weren't in the room.
December 10, 2013
Rated 3 out of 5 by Bk729 Better in Previous stays
- Shower/Tub look old
- Stains on carpet
- Maid knocked on door at 8:00 am on day of departure and opened door after two of us yelled at her to come back. Felt pushed to get out.
- Front desk clerks were rude and very short.
- Phone in room did not work. Not charged!
Was here for annual conference. Last few years stay was great. This year I was definitley disapointed.
May 5, 2013
Rated 1 out of 5 by Lisa This hotel did not meet Expectations
I love Westin Hotels. Unfortunately this hotel is designed so the rooms are open to the atrium below. A prom was taking place virtually outside my door a couple of floors down in the open area. A loud DJ played music until late into the night, followed by drunk loud people yelling and carrying on, possibly from one of the weddings also taking place there. I didn't get to sleep until after 2am, then was awakened by the staff tearing down the prom tables and setting up the breakfast tables. I called about the noise but she just said she's try to quiet them down. No rest before my long drive the next morning!
The pool hours were also a minor issue. The pool was closed when we arrived at 9pm. I was told it didn't open until 9am, however it had actually opened at 7! We had no books or info in our room either, so had to rely on the front seat for this misinformation.
We actually drove out of our way to stay at this Westin..
May 29, 2013
Rated 4 out of 5 by chuck44 hillshire meeting
I was in room 1131 and the toilet seat had piss stains on the back of the toilet seat on the top side which was pretty gross. Other than that I enjoyed the room and the bed was comfortable.
In one of the main conference rooms every time someone came in or out the door squeaked very loud, a bit of WD40 would resolve this issue, it was very annoying and disruptive!
September 11, 2013
Rated 4 out of 5 by SusanP Spacious rooms and attentive staff
This hotel has spacious rooms and very comfortable beds. The hotel staff was very helpful and went above and beyond to track down items that I needed. This hotel has an open concept with most rooms overlooking the lobby, restaurant, bar. If there are large parties/weddings you can here the event in the room, but they were kind enough to end gatherings around 10:00.
October 24, 2012
Rated 4 out of 5 by Granpop2Seven filthy carpets
First impression of this hotel was fabulous. Beautiful lobby. However at check in our key cards got mixed up because 2 staff were trying to check folks in at the same time. We got to our room on the 11th floor to discover the keys we had didn't work. After finally getting into the room it was the typical Westin room except the carpet was filthy and stained.
October 25, 2013
Rated 3 out of 5 by jree Not the best - but that's unusual
I have stayed at this hotel many times over the years and found it to be wonderful. This stay was for a conference and I was put in the room next to the workout room - without being told that's where it would be. I had to listen to weights being dropped at early and late hours when I was hoping to sleep. Also, the grout on the sink was hanging lose - not nice.
May 4, 2013
Rated 3 out of 5 by DISAPOINTED HOTEL IS USUALLY A GREAT PLACE
WE HAVE BEEN STAYING AT THIS HOTEL FREQUENTLY OVER THE PAST 18 MONTHS. IT IS USUALLY A FANTASTIC PLACE TO STAY. I WAS DISAPPOINTED WHEN I WENT TO SHOWER AND THERE WAS NO HOT WATER, WHEN I SAID SOMETHING TO THE FRONT DESK THEY TOLD ME TO LET THE WATER RUN(THE WATER ONLY BECAME COLDER THE LONGER IT RAN) JUST WANTED SOME ONE TO KNOW. ALSO NO ROBE WAS IN OUR ROOM.
August 27, 2012
Rated 4 out of 5 by JeanTheGr8 Hotel is very nice and convenient
I stay at this hotel 10-14 days a month. The service has been great and the hotel rooms are clean and comfortable. Great fitness facility. The WIFI is not so good and wireless cards do not work. This is a major set back if you need to work. Disappointed that I was not able to obtain a room at the last minute considering the amount of stays I do at this hotel.
October 28, 2012
Rated 5 out of 5 by Jenyi Frequent Stayer...
I LOVE the Westin Northwest Itasca! We have family that live in Wood Dale and The Westin is in a perfect location for both of us. Not far from Schaumburg with great restaurants and shopping. Always greeted with a smile, the room is always clean. No matter how busy the hotel is with events, service is never compromised. Look forward to staying there again!
June 13, 2012
Rated 5 out of 5 by Tparke05 Always Top Notch
The Westin Chicago Northwest has been my home away from home for the better part of four years now. The property and staff have never failed to make it feel that way. There is no area of the hotel that the staff has not exceeded expectations. Being on the road every week is hard. I appreciate every thing that the staff does to make it easier. Thanks -Tim
March 1, 2013
Rated 5 out of 5 by Sjens Happy Thanksgiving
It wasn't our plan to not be home for Thanksgiving. But the Westin Northwest helped make it a special one anyway. Our room was terrific, very clean and large. And my kids enjoyed the pool on two occasions. The location was also convenient to Schaumburg, which has a ton of stores and restaurants.
Thanks so much for being part of a memorable Thanksgiving.
November 27, 2012
Rated 4 out of 5 by simmykue Wonderful place to stay!
Very clean rooms with all we needed. Comfortable beds. Very good food and excellent food service. Wish in-room cooler was cooler. Never tried pool or hottub, however friends went to hottub and said it was too cool to get in unfortunately. Otherwise, everything wonderful. Great conference rooms. There were 650 women, so everything needed to run smoothly
April 22, 2013
Rated 5 out of 5 by PiobGuy A new Westin convert
I have been utilizing the loyalty programs of two large hotel chains for many years and have remained at silver or gold with them. Despite this level of loyalty, I invariably find myself wanting a little better treatment at their properties.
Enter Westin Itasca. From the moment of check-in to the final steps out of the door on our way home, the staff treated us like VIPs. Every need was met or exceeded. A bit of confusion on my part when booking that resulted in not having exactly the amenities we expected was met with an immediate resolution (note, as I said the problem was my own fault). Everyone we encountered was at attentive and professional.
If there was any area that was less that perfect, it was the breakfast buffet. While adequate, it did not feel like a good value.
All that said, I will be building points with a new brand now. If a 'standard' guest is treated this well, I can't wait to see how a frequent guest is treated.
June 20, 2012
Rated 3 out of 5 by Stet247 a few improvement could be made
the fitness center / pool was under construction and we were not able to use all the amenities.
The in room network was chargeable (hardwire and wifi) and it was less then sufficient as I could not get enough bandwiidth (even hard wired) to run my VPN and get to my office files.
Nice rooms though just wanted to share some frustrations with you...
August 30, 2013
Rated 4 out of 5 by acinchicago Great Business Travel Hotel
Staff was very accomodating, room was comfortable, very clean, great bed, nice shower. All the things you expect from the Westin. Used the Athletic Club in the basement and it was perfect for staying fit while away. I did not try the breakfast so cannot comment on that. Used the free shuttle quite a few times, very convenient. Convenient location.
November 2, 2012
Rated 3 out of 5 by Noname9999 Noisy room
We have stayed at this hotel many times. For some reason, the room we stayed this time was very noisy. A lot of machine noise throughout the night. The waiter we had at the restaurant didn't seemed to care much. While the hotel carries all the typical westin comfort such as heavenly bedding etc, some details may need to be worked out.
December 1, 2013
Rated 1 out of 5 by Critty2s2h Rooms
The room was terrible. There was no air conditioning in my room. Room number 433. After spending all day doing wedding party stuff, the last thing i wanted to worry about was coming back to my room and it being warm. Guess what. It was. I am very unhappy with the Westin. i would like my money back for my room or I would like a comped room.
November 4, 2013
Rated 3 out of 5 by Golfersal Needs help
Air Conditioning didn't work and they never fixed, room was always hot. Service not great, no newspapers on Saturday and Sunday. Took an hour to get a bellman on checkout. Day I wanted to go to Shula's, they had a banquet that closed the bar area and the restaurant was too busy for my business. That left just one place to eat which wasn't good
October 5, 2012
Rated 4 out of 5 by OBRichard Good business hotel
This hotel offers large comfortable rooms, with really comfortable beds, and excellent bathroom facilities (Love the twin head shower)!
Only downside is the design of the hotel which is an open plan lobby stretching up 12 floors with the bedrooms on balconies overlooking, means it can be noisy if events are taking place in the lobby area.
October 12, 2012
Rated 3 out of 5 by notsoheavenlyexperience the staff was great.
The hotel lobby and facilities were nice and the employees were great but the inside of the room didn't impress me much. Was not what I expected. Not saying horrible but it could have been a little better. Ceiling peeling over the shower, room extremely cold, coffee but no cream, expensive room service prices. And bed not so heavenly.
January 21, 2013
Rated 5 out of 5 by mags2012 All my needs were met immediately
Whatever my needs were, they were met with immediate response. Looking forward to my next stay here which I think I will treat myself earlier this year. Rooms were clean, staff friendly and very helpful. Highly recommended, only wished they were closer to my home. The hotel was decorated beautiful for the holidays and well staffed.
December 24, 2012
Rated 4 out of 5 by SPG1 Good hotel but minimal platinum recognition
We arrived early and maybe that is why we had no upgrade (though it also could have been the BIRTH YEAR PROMO that I used). Our room was clean and the bed comfortable. We ate at Shula's, the onsite restaurant. The food was excellent although the portion sizes were ludicrously large - almost everyone was taking a doggie bag home.
August 19, 2013
Rated 2 out of 5 by rmutt Average Stay
The room was missing an informative booklet about the hotel. The pool was located on the bottom level. My kids were given towels in the pool area, but when they came out, ready to return to the room, they were asked to give the towels back. They had to freeze all the way back to our room. An informative booklet in the room could have explained the towel policy, and we could have brought our own. The drain in the shower was clogged. By the time my two kids each took a shower, the tub was darn near overflowing. There were people running up and down the hallway at 12:00 am, waking my kids. The free breakfast selections were very poor. Some cereal and juice. I have had a better, and hot selection at cheaper hotels. There was not even any fruit offered. The hot water for tea was not a designated water urn, resulting in my green tea tasting like old coffee. Also, the Starbucks in the hotel was out of many items leaving me to ask myself, "why are they even here"?
October 10, 2012