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Rated 3.7 out of 5 by 381 reviewers.
Rated 5 out of 5 by Satisfied Customer I would like to acknowledge the staff for their warm disposition and willingness to help. The room was comfortable and clean. The facility seemed well organized and managed. I would stay again or encourage others to choose this location if it aligned with their needs. February 24, 2013
Rated 3 out of 5 by Hotel good but can improve based in the guests This hotel should be ready for large groups such as later times for bar and food. Had great paying customers but you would not allow us to order food after 11pm and every night our events ended this late and we would have spent the money but you said No...just saying January 21, 2013
Rated 3 out of 5 by Just ok Hotel needs a renovation (which I believe it's under going). Nice location , a bit over priced for what we got however the Rep Natl Conv could've been the reason for price(we werent with them!) overall a pleasant stay but would only go back AFTER renovations. August 25, 2012
Rated 2 out of 5 by average hotel Two issues. I was not offered an upgrade yet when I went online later in the day I checked availability, there were still upgradable rooms available. Also, this hotel needs to be upgraded badly. The elevators are a mess and the hotel is in overall bad shape. November 12, 2012
Rated 5 out of 5 by Excellent Service Everytime I visit this facility is has been a pleasure, and this time was no exception. Angela was at the front desk upon my arrival, the hotel was near full capacity and she met and exceeded my expections. I look foward to returning in the near future. December 30, 2013
Rated 4 out of 5 by Business trip Hotel is in a perfect location and views are beautiful. Room are nice size and bed is comfortable. Staff is friendly. I recomend the hotel. Negative is that it is going through renovation and hotels are being worked on and slow. Exercise room is small. January 26, 2013
Rated 3 out of 5 by Complimentary I believe what you charge should include complimentary parking and internet and breakfast. I can get all this at $50.00 hotel stay. Therefore we did not tip the maids nor the valet guys as the room was over rated. And the pool area should of had a spa. April 7, 2013
Rated 3 out of 5 by Disapointed If you want this property to carry the Westin Brand Name it needs to be in line wiht what would be expected under that roof. It's not. Staff needs better training (They are not bad, just rough around the edges) especially at Reception and Dining. October 17, 2012
Rated 5 out of 5 by Very nice hotel... Excellent service, the staff at front desk were very helpful. July 27, 2014
Rated 5 out of 5 by Staff is customer focused! So many great staff from all areas---valet, front desk, bar/restaurant, sales/marketing, reservations, housekeeping and maintenance. Staying here every week makes travel much better! June 17, 2014
Rated 4 out of 5 by This hotel has great staff The staff treated us very special when they realized we had a 6 hour wait before we had to be at the airport. July 15, 2014
Rated 3 out of 5 by Elevator Noise This hotel is in a great location and has great nite life and restaurants within walking distance. But the elevator noise is like a freight train and I was on the 11th floor as far away from the mechanics of the elevator as one could get. November 21, 2012
Rated 4 out of 5 by Hotel great location We attended a convention at the near by center. The elevator services needs improvement long waits for service. The bathroom cleaning needs more attention, the toilet was dirty during the entire stay in room 631. Carpet stained near door. September 19, 2012
Rated 4 out of 5 by Thank you! Some long needed renovations are taking place. As of 3/4/13, updated elevators, new carpet in guestrooms and conf/party room area. Much needed. Thank you for listening! Also, I believe they are re-doing the lobby next. NOW it's a Westin! March 4, 2013
Rated 2 out of 5 by Not a good representation of a Westin Hotel The hotel common areas and the rooms are worn. The cleanliness needs improvement and the mattresses are squeaky. The night before I stayed at the Westin in Orlando and the place was clean compared to this property. Needs a big makeover. December 6, 2013
Rated 3 out of 5 by Very Comfortable Stay The room was small but comfortable and clean. It had a spectacular view of the waterway and bridges in Tampa. Not much to do in the immediate area but shuttle driver was informative and kind so we had a great time in nearby Ybor City. March 7, 2013
Rated 5 out of 5 by Nice hotel Had a very warm welcome by Mike when we checked into the hotel. Our room was upgraded our view was spectacular!! Room was very nice and clean. Only downfall on staying downtown was access to restaurants that are few and far between. September 11, 2013
Rated 3 out of 5 by westin harbor island Staff was friendly as usual. Upgrade to large suite was really appreciated. Though, facility (entire hotel) needs some degree of upgrade. Suite we stayed had few bugs and even though suite was ok, entire hotel looked like worn out. August 16, 2012
Rated 3 out of 5 by Disappointment This facility is old and the rooms are very basic and in general not in good condition. When reading about the room appointments, such things as mentioning the chair and that it has an ironing board and iron should have been a clue April 13, 2013
Rated 5 out of 5 by Comfy My room, the bed and TV were very comfortable. It was located near an elevator which I heard all day and night. It was the on,y thing that annoyed me and for the price of the room, I felt. Should not hear the motor of the elevator. April 14, 2013
Rated 2 out of 5 by Unworthy of the Name Westin Last night we checked in and out of the WESTIN TAMPA HARBOUR ISLAND. Bottom line: While the location is excellent, the overall experience was NOT consistent with Westin Brand. Feel free to e-mail or call us for more information. August 19, 2013
Rated 5 out of 5 by Very helpful front desk services The front desk managers are very helpful and efficient. I had problem with the noise of elevator near my room and I was put into another room immediately. June 23, 2014
Rated 3 out of 5 by Staff is great, the boss needs to spend some money All the staff - without exception - we're friendly, knowledgeable about their hotel and town, and were trained very well. But the facilities above the public areas are wearing out and in need of updating. May 6, 2014
Rated 5 out of 5 by Excellent staff and attentive to all needs What a great stay. 3rd time here and Front Desk staff upgraded me to a corner Suite. Totally unexpected, even with Gold status. I was very appreciative!!! June 19, 2014
Rated 5 out of 5 by Great Staff We spent out honeymoon at the Tampa Harbor Island Resort and the staff was exceptional. They provided us with a cheese and wine tray to help us celebrate. It was everything we wanted and we will be back. Thanks Westin!! December 23, 2013
Rated 4 out of 5 by This hotel was very helpful The hotel staff was very helpful an attentive during our stay. They assisted us by contacting another hotel to provide us a complimentary playpen for our son during our stay because the hotel playpen was broken. March 23, 2014
Rated 4 out of 5 by Great customer service and a wonderful hotel I used the hotel for business and had part of my staff members staying at the property with me. It was a great opportunity to treat them with a really nice hotel accomodations and outstanding customer service. March 31, 2014
Rated 5 out of 5 by Review Past 3 Month Stay Justin, Winnelle, Lauren, Ana, and most of the staff in general have been extremely hospitable and their attention to my personal preferances have exceeded my expectations by far. Great client service at this hotel! December 31, 2012
Rated 5 out of 5 by Great stay! Had a wonderful time in Tampa, accented with your incredible staff. Jose and the door staff helped us with our bikes and even gave us towels when we came back drenched! A leaky faucet was fixed immediately as well. August 20, 2013
Rated 5 out of 5 by Thomas The hotel was very nice with nice views. My trip did not go as planned and required an extra night stay. Mike at the front desk took exception care of me and made a poor situation turn out great. Thanks. Tom September 30, 2013
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