Rated 5 out of 5 by Holidaze101 Location Location
As mentioned great location & amenities.
Make sure to dine at Latitudes on the island, very romantic.
Excellent poolside service & sunset bar is nice too.
October 2, 2013
Rated 4 out of 5 Watch out for the "OCEAN FRONT"?
No one even recognized our GOLD preferred status, but we did arrive late at the hotel , so they upgraded us to an OCEAN FRONT ROOM SUITE. I had booked an OCEAN FRONT King. Little did I know that there is a Marina right in front of the hotel. And Guess what? That is where the CRUISE SHIPS park. So we never got to the see the OCEAN! But the location was perfect! We walked everywhere and left the car for 3 days!
March 20, 2013
Rated 2 out of 5 by Flycatcher Not good enough
Great location, BUT....
- Inadequate lighting. Only two lamps; need at least three. Inadequate cfl bulbs.
-Not enough places to plug in electronic devices. Bathroom outlet is only one accessible. Since there is no desk, at least provide bedside & table lamps that have outlets in their bases.
-The really flimsy plastic cups are ridiculous.
-General feeling of room & balcony, though "best in hotel", is cramped & skimpy & not particularly attractive.
-Who is responsible for the horrible man with the cats who "entertains" at sunset? He is a noisy creep who spoils the experience and the view. It's the hotel's property, isn't it?
-Why does the lobby of our building have to have music & and why is it such bad music?
Bistro 245 isn't much....
Room ventilation was poor requiring a noisy drafty air conditioner and fan directly over the bed or propping the doors open
December 29, 2012
Rated 5 out of 5 by sandrita Mr Albert, manager
The initial room issued was terrible. There was no view. However, Albert was able to find us another one much better view and made our stay most enjoyable. The staff is very helpful.
September 30, 2013
Rated 1 out of 5 by AshLy Awful experience
Very small dirty and old room. They told me that all beach passes are sold (!!!!), but nobody inform that I have to reserve it in advance. They offer me to go to the sity beach by foot (2 miles). Concierge and manager in reception were very impolite and rude.
I decided to move and check out at 15.30 after only 1 night but they charge me 2 complime nights.
Fantastic low service. Never return there
May 19, 2013
Rated 4 out of 5 by CMG28 Weekend Getaway
This property is very nice. My chief complaints would be the appearance of a mold like substance on the soap dish in the shower and the fact the complimentary robe was in need of replacement (a hole in the fabric).
September 23, 2013
Rated 4 out of 5 by BPDCHF121 Great Hotel..incompetant reservation service
My stay at the hotel was beyond my expectations. The Bistro 245 is an excelant restaurant. But it took 3 phone calls to get my reservations correct the through the 800 call center. It wasn't until I called the hotel direct that I received the accomodations I was looking for. I am now involved in a credit card dispute because of the call centers incompetance. Other than that, my stay was superb
March 11, 2013
Rated 5 out of 5 by pachfam Great Family Fun
We are on a 2 week family (kids ages 5 & 8) tour of Florida. We had booked 5 nights in Miami but realized it wasn't quite the scene we were looking for so decided to jet down to Key West for 2 days, and we couldn't be happier.
First off, the location of the Westin property is spectacular. In a quiet corner right next to the heart of the city.
Second..check-in was wonderful. Amy and Daniella took care of us as platinum members.
Diane was the concierge who helped us plan our activities. In Miami it seemed like we were bothering the concierge. Diane was a refreshing change. A real people person who gave great insights and thoroughly answered all our questions.
Pool was super chill which was nice. Pool staff did a great job keeping it clean and tidy.
The evening sunset and Mallory Square at night were fantastic. Also took the ferry out to Sunset Key for drinks which was a hit for kids and grown-ups alike.
June 25, 2013
Rated 5 out of 5 by CathJac1 Great place to stay
Nice place to stay and good location for entertainment, dining and shopping
October 6, 2013
Rated 5 out of 5 by Verob6 Kudos
Our suite was fabulous. A special recognition for Allie our bartender at the Sunset Grill. She was a professional and fun person. She gave us recommendations for specific food desires and spent time just talking and doing what bartenders do.
We also ate at Latitudes which was wonderful. Our waiter Steven was excellent as well. We could not be pleased anymore with our stay .,we shall we return
July 25, 2012
Rated 4 out of 5 by Peggy10 Very Nice Hotel in a Good Location
Enjoyed our stay at this property. The young man who checked us in, Rusty, was very personable, professional and helpful as were other staff members we encountered. Room was very nice. Excellent location within walking distance of Duval Street and other major attractions. The food was very good in the Bistro. I do wish breakfast was included with room. We would stay here again.
June 17, 2013
Rated 3 out of 5 by Spanky Beds are VERY uncomfortable
The location of the hotel is great. Right on the water, and in the heart of the Key West bars and shopping.
The beds are EXTREMELY uncomfortable. Both my wife and I had back pain after sleeping on these beds, and we don't have back problems.
The air conditioner is VERY VERY noisy. It makes a constant rattling sound, and keeps you up.
We were upgraded from a partial ocean view to an ocean front room because our room wasn't ready on time. Great, except it turned out to be a cruise ship view more than an ocean view. The cruise ship parks right in front of the hotel. On top of that, there are several trees right in front of the balcony's that block the ocean view.
Other than that, the room was very clean, the maid service was excellent, and the hotel staff is very nice.
This hotel is nice, but definitely NOT worth the money. I would not go back. There are other hotels in the area that are better.
April 22, 2013
Rated 5 out of 5 by Carnetta Room with a View
The car was taken and we never saw it till we left.On checking in, that was easy smooth and enjoyable. We had what I had requested in many phone calls from the UK to the hotel, always late at night for me due to the hours difference and business.On my original booking I saw Pool Side on the confirmation. Wrong! So if you go here always check, it's a Sunset Resort. The room was magnificent, ground floor and access through patio doors to the grass porch. A bit overlooked as you are on the square but I am not shy so it worked well. The sunset was overwhelming, when it set we all clapped. Access to everything its all on your doorstep. Duval St was a buzzy place and the restaurants are fantastic.didn't try the hotel food buy it smelt wonderful. Un known and never mentioned to us at check in, there was a wedding scheduled for the following day so a tent was erected right outside our window/patio the following morning for that evening and left there the day after that.Sunset and any other sea view-view Gone for the rest of the holiday. Mind you The Bride and Groom with their guests all looked wonderful, got some great photos and my Facebook friends said did We enjoy the wedding. I made my feelings known. I spoke with the Manager Privately. Sometimes these moments cannot be rewarded. He understood. We saw the Bride on Check out and we complimented her of how wonderful she and the groom looked. It was a great experience thank you Westin. We will be back, I know it.
October 17, 2013
Rated 5 out of 5 by DDTexas Beautiful Location and Wonderful Staff!
The view from the Sunset Deck at the Westin Key West is unsurpassed. We had a great time and the staff took great care of all our needs. Easy access to many local attractions. You never have to leave the property to have a wonderful vacation if you do not want to but everything else that Key West has to offer is right there if you do. The BEST of both worlds.
July 19, 2013
Rated 5 out of 5 by CaptainV 5th Anniversary
This is our second trip to Key West and we truly had a magical experience. The staff were at the top of their game and the hotel was just as good. I can understand a few of the past comments about cruise ships blocking views, but maybe they should get out of the room and enjoy what Key West has to offer. Thanks again.
August 20, 2013
Rated 4 out of 5 by wstott1011 Excellent stay except for the Valet Parking cost
My stay was excellent, the hotel was clean, comfortable and in a great location however I was not happy about being charged 22.00 per for Valet Parking when I never used my vehicle the entire stay.
September 19, 2013
Rated 5 out of 5 by Ron1971 Great Key West Vacation
This was the first time we stayed at this location, but it will not be the last. Was able to walk to everything very easily. Great weekend can't wait to return.
September 24, 2013
Rated 5 out of 5 by Ann64 This hotel has excellent service.
The staff provided excellent service. This includes everyone from valet parking, the front desk, housekeeping, and the servers at the restaurant and bar.They were not only helpful and efficient, but also friendly and polite. I felt that they took pride in their profession. It was refreshing to see people who enjoyed their work. It made the hotel's atmosphere inviting and warm.
November 3, 2012
Rated 3 out of 5 by CMB4 Great location.
The suite our family members where in was very outdated, dreary.
Our room was a bit more updated but needed more lighting by tv/ storage area especially.
Again a dark room. Very overpriced, I would of expected higher end finishes for what we paid. Food was good. Staff was great. Any staff member we talked to , especially the pool bar(Andy??) was great. Just need updating.
March 31, 2013
Rated 3 out of 5 by Edward98 Hotel has a great location
Location is great. Disappointed in the room for the price. The blinds on the door was missing slates. Got up in the morning to have coffee on the balcony with a "parcel ocean view" and there was a cruise ship in the way
I guess we paid for the location . Could not figure out where our rooms was because the entrance to the hallway was behind a door marked " ice machine"?
April 29, 2013
Rated 5 out of 5 by Jingleweed Great stay, beyond expectations
I booked this hotel for a "partial ocean view" room. It was off-season (week after Labor Day week).
I received a full ocean view room, very spacious, loads of room for the roll-away extra bed for our extra guest (mother-in-law celebrating 80th birthday) for the same price.
The view was spectacular, with enormous cruise ships coming and going right in front of our balcony.
September 22, 2012
Rated 3 out of 5 by Lizzy48 The Location of this hotel is excellent.
But the sheets were dirty on our first night. When told about it the front desk was apologetic and said it wouold be taken care of immediately. When we went back to the room 2 hours later, the room had not been cleaned. I realize that Key West "immediately" is a little more laid back, but c'om, dirty sheets?? It has changed my view of the Westin and of the SPG experience.
March 6, 2013
Rated 5 out of 5 by grannyandcompany Christmas in Key West
We all enjoyed our stay,the staff was accommodating...our grandchildren were very well received...the proximity to EVERYTHING was great..we did not need our car at all...Lattitudes was more than we expected and the Bistro served excellent food....the only negative thing was the bedroom suite did not have one picture on the wall and the mini fridge area was a waste of space
December 29, 2012
Rated 4 out of 5 by dance5678 The hotel is wonderful except for the front desk staff.
Front desk was the most unhelpful staff, I have ever encountered.
October 1, 2013
Rated 2 out of 5 by StarwoodFan1k A true disapointment
This property is definitely not worth the 20,000 points per night for a regular room. The hotel is showing it's age, and I would rank it as an SPG Category 3 at best.
Staff never acknowledged SPG Plat status, rooms weren't ready at normal check-in time, dirty bathroom. Beware of black mold all over fitness center.
I would honestly recommend that you stay somewhere else.
November 17, 2012
Rated 5 out of 5 by Russ123 great stay
September 26, 2013
Rated 4 out of 5 by TravelingGuy Excellent Location
Best location in Key West despite cruise ships docking near by. Near Duval Street and great for watching the sunset. Restaurant and bars fine but not great. Staff strong but seemed hurried and over worked. On the other hand, concierge team did a fantastic job! All of their recommendations were excellent. Overall, happy with the hotel and would stay there again.
February 19, 2013
Rated 3 out of 5 by MissnowaMrs Not a typical Westin that you are used to
I would not tell anyone NOT to stay here but I would find another hotel in the same price with more room attributes. I had no idea the deluxe rooms would not have a bathtub, etc.
The sunset from our oceanview room was unbeatable...and the staff was nice but not accomodating when we requested a late check-out. It was our honeymoon so we made the best of it:)
September 10, 2012
Rated 4 out of 5 by helloE Location!
The location is what drew us to the hotel... we parked and then walked everywhere which is the most convenient with kids. We had a one bedroom suite overlooking the marina. And yes both days there were large cruise ships blocking our view. The staff was pleasant, the pool nice and the shops around were fun to explore. The room was large having a separate living room area and a bedroom/bathroom area. Our only problem was that the sliding bathroom door did not close completely or lock so when in there you didn't have any privacy. This made it a bit awkward having 2 different families sharing the bathroom. When we notified the front desk to fix it they said they would send maintenance. But when we came back a few hours later, we found our room door propped open to the hallway and the bathroom door still broken. It was disturbing to think that our room was unlocked and unsupervised while we had our iPads and computers in the room.
June 25, 2012
Rated 3 out of 5 by B2fil Did not meet the standards of a good hotel
While overall the stay was OK, there were lots of small issues that irritated. Lattes were not available in the restaurant, the bar was closed for private functions 3 nights in a row, wireless access was difficult to the point of useless, no in room movie rentals... All actually relatively small issues, but the end result was a stay that was disappointing.
March 7, 2013