The Westin Key West Resort & Marina

  • 245 Front Street
  • Key West,
  • Florida
  • 33040
  • United States
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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years of age or older to reserve a guest room. We request that minors be accompanied by an adult.

Rated 4 out of 5 by 587 reviewers.
Rated 5 out of 5 by Perfect place to stay in Key West WIth a friend we decided to spend a night in Key West after our trip to Miami and enjoyed our stay in The Westin Key West Resort & Marina. The hotel is perfectly located, closed to Duval street, the staff is really nice, the rooms are big and the swimming pool is great! Too bad we missed the sunset. April 10, 2014
Rated 5 out of 5 by Florida resident We live in paradise and have so many beautiful places to visit but, Key West is our hide away. We have stayed at this hotel 2 other times and love, love, love it. From the second we drive on to the property we feel like we're in another world. As soon as you enter the suite you feel pampered. The room smells fresh and the linens feel so good. The staff is always so helpful. We love it so much that we have just booked our next get away for this July. This time we're bringing our kids and grandson. May 12, 2013
Rated 4 out of 5 by Great features This hotel has great features and location! Our first visit to the keys and certainly not our last. No need for rental car as everything you could want to visit or see is within reasonable walking distance. The staff at the hotel was exceptional, all were so very friendly and helpful, especially Samantha, poolside waitstaff; she provided us with some great recommendations! Hope to see you all again next year! March 18, 2014
Rated 5 out of 5 by Totally Awesome What a beautiful and great experience it was to visit the Keys then to have the opportunity to stay at the Westin was the cherry on the sundae. How great it was to stay in a beautiful room and be able to walk all over the place and to see the ocean every minute of the day. My only wish is that we could've stayed longer. Great hotel, great service, great food and beverages too, as well as a great location overall. I can't wait to visit again and you can sure I will be booking a room at the Westin. October 17, 2012
Rated 5 out of 5 by very central location having booked via expedia and having payed over USD 500,- we were booked into one of the worst rooms (dark, not being able to open a window or door, on the ground level near the pool with people looking into your room), we complained and were helped by the reception (Brian) very promptly and friendly. He booked us in a room with a patio and a partial seaview with the possiblity to let the good seaair in. This really made our week !! We will recommend your hotel and service whereever we can April 1, 2013
Rated 2 out of 5 by Worse Stay Ever In Keywest I've been a SPG member for several years. This is the first time I was treated like low class...staff was very rude my SPG member ship wasn't recognized at all. I asked for an ocean front view I got a view of the aqua marina. Staff said that's what I booked. I left early because I didn't get the service I was looking for and I was charged the full price for both night instead of one. March 20, 2014
Rated 1 out of 5 by MOST DISGUSTING POOL I have ever been to! The pool area was DIRTY the cushions we're OLD, WORN and DIRTY, a lot of the chairs were broken. i never saw anyone clean the pool but what I did see, was a bunch of adults drinking and smoking and standing in the pool for hours without getting out? I went for fun in the sun, NOT. For the amount of money I paid your view was the BIGGEST CRUISE SHIP I have ever seen taken away any view you could have had OF the ocean or the amount of people warning around. VERY disappointed in my stay! July 21, 2012
Rated 2 out of 5 by Great Location, but Front Desk Staff issues Love the location & property is fine. Front Desk issues were at root of my dissatisfaction w/this hotel. Hotel would not take my points for an upgrade, so an SPG reservationist put a note in my reservation for an ocean-view room. What I got was a room w/out a working safe over a dumpster by Mike@Front Desk, who couldn't find my SPG number, so a new SPG number was generated by an email later on. I asked for a new room, was told to walk around town for a while until I got a call. When I did, my new room was for dog owners w/bowls & dog beds (I'm asthmatic & allergic). 3rd time was a charm (nice room), and was told for all my trouble that they would give me a $50 F&B credit, but when I checked out, it was not to be found & I had to remind them & ask for it. Just a LOT of work for a short weekend away. :( February 19, 2013
Rated 2 out of 5 by Pathetic What a disappointment!!! We went to celebrate my wife's birthday. The air conditioner only blew room temperature air; fortunately it was cool while we were there. The bathroom faucet was loose and wobbled. The porch door shade hung at a 20 degree angle when raised. The desk was scared which could have been easily been covered with Old English polish. The light for the make up mirror did not work. We ordered strawberry ice cream for lunch but chocolate was served with a fork? At dinner water and bread were brought to us as an after thought after our appetizers were served. The elevator stopped operating so we walked down three flights and told an employee vacuming the first floor carpet and she just looked at us like we were from outer space. The front desk bordered on just plain rude during check out. January 23, 2013
Rated 2 out of 5 by The Hotel needs to be updated Booked a 1 bedroom suite, ocean front. The ocean front was overlooking the maria and due to a cruise ship in port, we had no real view of the water. The suite lacked anytype of pictures/artwork. The air conditioning in the bedroom was LOUD, the air conditioning in the suite area smelled moldy. Upon arrival, check in should be 4 pm. I waited until 4:45 pm for my room to be ready. Bistro 245 lacked options on the breakfast menu. Overall, I would NEVER stay at the Westin Key West again. August 27, 2012
Rated 5 out of 5 by Business trip I was sent here for a business trip and my travel coordinator apologized that this was the only hotel they could get me. When I got there I realized she probably never visited this hotel. It was excellent! They had everything I needed and more. I opened the rear sliding glass doors, took 7 steps and I was in the pool. Go up the stairs from the pool and I'm at a second floor bar overlooking mallory square. The one place everyone is fighting to go and it's my backyard. Awesome hotel. August 27, 2012
Rated 5 out of 5 by Loved Our Stay The Westin Key West is a wonderful place to stay!! Everything was great but my favorite thing was they have the best place to watch the sunsets! Westin is located close to everything going on in Key West. The staff and rooms are great. If you take advantage of going over to the island to the beach and want to get in the water...there is a little FYI I wish I had known...take beach/water shoes. There are rocks that are hard on your feet to walk on to get out to the deeper water. September 28, 2013
Rated 5 out of 5 by Wonderful family hotel The location is perfect ,everything about our stay was wonderful. My family age range was 5-22. I knew the older kids would love Duval. I was not sure about the tween and the 5 year old. It was perfect for them too. The catman at sunset is a must see. We snorkeled, did the trolley ( cityview online is the best buy) had great family meals without breaking the bank, recommend Carolines on Duval. It is super safe every where you go and everyone is happy. Best vacation, great hotel! August 11, 2012
Rated 2 out of 5 by Key West - The Worst Westin We expected the get a away from heaven instead we got a terrible room. The highlight of the room was a chipped bath tub. We even found a dirty underware left from a previous guest in the back of a shelf. If you want to go to the hotels beach, you need to buy a 20.00 dollar ticket per person before 8:00am.(I always get up at dawn and pay to go to the beach when I am at a category 6 SPG property) I have never stayed at a worse Westin in all the years I have stayed at SPG hotels. April 1, 2013
Rated 4 out of 5 by Front Desk failed to credit my account! It was our 50th Wedding Anniversary stay. We made reservations 6 months ago and the hotel 'charged' our credit card at that time; that had NEVER happened. At check out, we had to remind the Front desk that we had surrendered a $250 gift certificate at check- in and had to DEMAND credit for it. We went to our room with a couple of drinks to enjoy TV and remenisque on 50 years together only to find out that 1/2 of the TV stations were NOT available - SORRY said the Front Desk May 7, 2012
Rated 4 out of 5 by Armani Our first 2 days here we were able to be around the pool with our small shih-tzu who is in a stroller. He makes "no" noise what so every. On our third day a gentlemen comes up to us and says no dogs around the pool. If we would have known this we would have stayed at the house we rented on Duval Street. In Tampa Florida Armani ws allowed with us on their small beach. We will probably not stay here again since we always want our boy with us at all times.Thank you for Listening. January 10, 2013
Rated 5 out of 5 by Comfort / food Great bed and pillows! awesome breakfast, especially the grilled chicken cheese egg sandwich with arugula salad and dressing! Fruit platter was beautiful. April 15, 2014
Rated 3 out of 5 by Room Cleaning and stocking. I was there 3 nights, My room was only cleaned once. I ran out of coffee and when the room was clean they left only one packet of coffee. Toilet roll holder kept falling apart. I finally just let the toilet paper sit on the floor. $209/nt and the tab on the bottled water said it would be charged to my room. So I didn't use any (it's the principal, not the money) I've always left a tip on the bed for room service folks. I didn't here. No TV station guide. Concierge was great. July 27, 2013
Rated 5 out of 5 by Great Hotel in Paradise This hotel had great staff, they were all very friendly. We had a leaking faucet which was corrected the same morning we reported it. The rooms are very spacious, clean and modern. Even the porches are kept immaculately clean. The restaurant and staff were very good and friendly. The location was also convenient. We were able to walk to all the places we wanted to go the whole time we were there. We enjoyed our stay very much and will definitely stay in a Westin again soon!! December 4, 2012
Rated 5 out of 5 by Best Key West Stay From the location right on the water next to Mallory Square and a couple blocks off Duval Street to the facilities with wonderful pool surrounded by the hotel in a tropical setting you can't go wrong with this hotel. I believe this hotel is the best I have stayed in Key West, the rooms are spacious and heavenly beds are great. And convenience of location can't be beat. Absolutely the best placed to capture the sunset from the top deck bar. February 6, 2014
Rated 3 out of 5 by Not Thrilled Overall The staff at the hotel wasn't helpful upon checking in (room wasn't ready). Had a hard time getting anyone to check our bags and later the bar service was terrible. The room was nice, but like most hotel rooms not really clean (lint, dust, etc- I am picky). The location is great, beautiful views & close to everything (except a beach- but it was too cool for that, so it wasn't a big deal). Pool was nice & warm, but it's pretty small for the size of the hotel, as is the gym. March 17, 2013
Rated 4 out of 5 by Front Desk Staff is great, Concierge only cares about getting a referral commission This hotel is great. Great location for Key West. It would be cool if there were beaches close by, but that's more a nitpick with Key West than the hotel. The pool is relatively small, but the bar is opened up nicely and there's so much to do in Key West I wouldn't recommend spending all day at the pool. The staff who greeted me late on Friday was very accommodating and friendly. The only issue I have is with the concierge who I tried to get help from on a boat rental. She was so clearly unmotivated to service my needs and was only concerned with getting a referral commission from the vendors she called. When I told her I had a group of 8, she tried to convince me to go to a vendor who could only accommodate 6! A quick internet search met my needs, but not without having close to an hour of my vacation wasted. August 12, 2013
Rated 5 out of 5 by Very Special Westin Resort The hotel is in a perfect location to enjoy all that downtown Key West has to offer: museums & attractions, tours, marina, restaurants, and yes, even the bars. The views are fantastic, and the resort is just enough off the beaten path to give a feeling of seclusion. One exclusive feature is Sunset Key, an island of upscale cottages managed by Westin. We took the launch to the island for a delightful oceanside lunch that was no more costly than other restaurants in town. September 23, 2013
Rated 4 out of 5 by Excellent location; very good service if you ask We stayed at the Westin Key West during the high season of spring break. We had a partial oceanview junior suite which fitted well our needs. The room was comfortable and we were looking forward to stay a day at the beach of Sunset Key. In high season it is important to get one of the 20 available tickets early. We enjoyed our stay also because some smaller issues we had with the service were right away adressed by management. Restaurant recommendations were excellent. March 17, 2012
Rated 4 out of 5 by Beware Quoted Special Deals! Overall, this hotel is a very good place and situated very conveniently to much of what you'll want to see and do in Key West. The main problem we had while there was we were quoted a special deal when we made the reservation, "pay for 3 and get 1 free", but upon arrival nobody at the hotel would acknowledge such a deal even existed, including the manager. We had to take the matter up directly with Westin Corporate which involved a few stressful hours on our vacation. March 5, 2013
Rated 5 out of 5 by This hotel is Great Everything about this hotel is great. The location the view, food and pool. The only thing that could be a little better is the gym. April 14, 2014
Rated 3 out of 5 by Great location needs cleaning First impression at arrival to our room was not good. The elevator carpet is very dirty and needed to be vacuumed. The day we left it needed to be vacuumed. The hall carpets are also dirty. The front desk sounded good but was lip service about when the room would be ready. A couple of suggestions for the future: Put security (card readers) on the doors into the buildings and in the sitting rooms put in bigger windows so the view can be enjoyed when sitting in there. March 4, 2013
Rated 4 out of 5 by Comfortable Room/Great Location Room comfortable, heavenly beds great, free starbucks and water a plus, we had a 2 bedroom suite with a great view. Negatives, We had a 44.00 bill for ONE night parking, should have been 20.00. Parking requires cash, although says you can use credit card.. We told staff but they did not offer refund. Also most of the TV channels were frozen, staff blamed it on comcast, but we know other hotels channels were ok. Over priced for the offseason but all and all good stay September 14, 2012
Rated 5 out of 5 by Perfect Honeymoon My wife and I returned from our Honeymoon from the Westin today and all we can say is PERFECTION, From Becky at the concierge who had a smile every day and truly went out of her way to help make the trip perfect - I say Thank You Andy at the pool bar and Tim from engineering, always a smile and always happy to assist. It was perfect in everyway and we will be back, March 13, 2014
Rated 2 out of 5 by Below expectations The A/C fan in our room was extremely noisy. When I reported it to the maid, we got no response, so I went to the front desk and they sent a maintenance man who said, "when the fans get old they start to make noise." It sounded like gale force winds blowing in our room and kept us awake so I unplugged it but there were also noisy pipes or something making noise in the wall/ceiling behind/over the beds. I saw the room advertised for $90 a night less on several hotel booking sites, but the Westin would not match the price because I had already reserved and paid for the room and was told the rate was "non-refundable." I was comped for parking and the "resort fee," which I think is ridiculous anyway. I'm paying almost $500 a night for a room and I have to pay an additional $25 a day "resort fee" to use the pool and "resort amenities" and also an additional parking fee (almost $20 a day) to park in the parking garage. I'm not even sure what the other resort amenities are. The use of all facilities and parking should be included for that rate. Also, on Day 2 of our stay, a huge cruise ship docked in back of the resort for the entire day and completely blocked our view of the water. I was told that they disclose this on the website, and that I was getting a "pool view" not a water view. This hotel is not that much different from other hotels (nothing special except the location), but it's much more expensive. Disappointed overall. One positive thing was the concierge service - she recommended a nice restaurant and made our diving reservation for us. April 25, 2014
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