Rated 5 out of 5 by Dannie65 Great stay, great Location
The hotel and staff were excellent. Nothing was too hard for the staff and the hotel was warm and welcoming.
July 9, 2014
Rated 5 out of 5 by CindyC58 Great location, great rooms
Went to San Francisco for the Fourth of July. They gave us a room on the top floor. We were able to see all the fireworks from the comfort of our room.
July 6, 2014
Rated 2 out of 5 by Carsyd Disapointed
First, my room was void of the basics like soap, shampoo, etc. Second, I didn't have a bathrobe in the my room. I was later informed that I had to request a robe if I wanted one. Third, beginning at 1am, a loud alarm like noice started. I first thought it was a fire alarm. After looking in the hallway and around my room, I realized the noice was coming from the toilet. Hotel management gave me another room but nothing for my inconvenience.
August 20, 2013
Rated 3 out of 5 by PattyMarie Rude Front Desk, No Lounge Club
I was checked in Thursday 8/22 by a Chinese Trainee with the first name Mei. Her mastery of English was not strong. But what was worse is that (a) she was rude and abrupt (as if she had a plane to catch and I was holding her up) and (b) she did not seem to follow protocol (she did not ask me "points or a movie". This gal should first be taught better English (pronunciation as well as typical polite phrases used in the hospitality industry.
August 24, 2013
Rated 4 out of 5 by Eyes52 Sara was wonderful but housekeeping needs quality management
We were greeted by Sara on arrival. The absolutely most nicest and most helpful person we ever met during our numerous stays at Westin on Market Street. The rooms were clean. We never ate at the Westin because there are so many options in San Francisco. The housekeeping needs to be monitored better. Sometimes they replenished things sometimes they did not. Location is very good.
May 20, 2014
Rated 5 out of 5 by Cam1980 Very nice hotel
This was our first visit to San Francisco and we had no real idea of where to stay. The Westin turned out to be only a 5 minute walk to the Ferry Building and Embarcadero. Gina, a receptionist, was amazing in helping us find places to visit and give a locals opinion on where to go and avoid. The Westin gives you the advantage of being in a great area without being in the middle of Fisherman's Wharf and the loud tourists that flock to it.
July 5, 2012
Rated 5 out of 5 by Lance78 Great location and restaurant
I just had a great weekend at the hotel. Nice suite upgrade with corner views of the city and out over the water. The restaurant was perfect for both breakfast and dinner and room service was very fast and quite good.
Best of the Starwood properties I have stayed at in the Union Square area, the staff was very good in responding to my needs.
Only difficulty is the small driveway on a busy street making parking and drop off difficult.
November 4, 2013
Rated 5 out of 5 by LadyBusinessSpeaker Meditate or Tap on the Laptop
Stayed at this hotel several times for conferences. It is also walking distance to call on clients, see sites, and visit restaurants. Had to prepare for a presentation and asked for a room with a view. It was gorgeous! Views of the bay and bridges. Took time to meditate on the beautiful view before tapping on the laptop to finish presentation. After dinner, the comfortable lounge area was fun to watch the Giants in the World Series.
October 29, 2012
Rated 5 out of 5 by bailey246 Exceeded My Expectations Times 100!
This place was the best! In the middle of a bustling, busy city, the staff can not be beat! Jaron, the front desk manager was AMAZING! He even called because our flight was late and he was concerned since we were taking the Bart at 11pm. He was really caring and professional and just went out of his way to make us feel like we were in good hands. The location was great, the view was great, the beds were "heavenly!" We will be back!
July 9, 2012
Rated 4 out of 5 by Charles31 Great location
This hotel validates the Westin commitment to customer service. The entire staff from front desk to housekeeping always greeted you and asked if they could do anything. When you asked for something it was taken care of immediately.
The location is great for getting around to all areas of the city.
Rooms aren't large but still clean and comfortable.
This is why I choose to be an SPG member over the other hotel options out there.
November 5, 2012
Rated 5 out of 5 by MARSH31 Mini vacation
From the time we arrived to the time we left the staff was friendly and helpful.
The rooms spacious and clean.
We'd stay again and would gladly recommend this hotel.
July 1, 2014
Rated 1 out of 5 by peter not recommend its services
As a frequent business traveler, I have stayed more than 50+ nights per year with other top-tier brand DELETED TO FOLLOW THE GUIDE LINE.
Mistakes are made from time to time, it is understandable, but others response timely and act responsible. Hard to believe that my billing issue are not address yet. If you are more concern about the location, this is fairly a nice choice, but service, just don't put much expectation on that.
February 24, 2013
Rated 5 out of 5 by KThing Great Location
I stayed there last summer and that's the reason I stayed there again.
July 7, 2014
Rated 5 out of 5 by miffy103 thank you
it was a great stay! will see you soon!
July 9, 2014
Rated 4 out of 5 by StageRider All good except internet access
Upon check-in Aug 8th (preferably this would have been done upon booking), the hotel did not inform guests that they were switching internet providers (similar to what most hotels do with constructuion). The WiFi service was intermittent as I experienced "lost connection" multiple times the afternoon and evening of Aug 8th and morning of Aug 9th. The evening of Aug 9th, neither the WiFi or hardline internet access functioned.
August 13, 2012
Rated 3 out of 5 by Betterbox Lack of attention to detail
There are too many flaws to go into detail. On arrival they could not find my SPG Reservation. Then they told me the room we wanted wasn't available [2 queen beds]. It took almost 30 minutes to check in. We had reservations in the Maso Restaurant. It was so loud we could not talk. The coffee maker in our room leaked all over the counter. They "cleaned" the room but did not remove soiled dishes. It goes on and on and on.
January 21, 2014
Rated 5 out of 5 by JoshMo1969 Love the hotel & location...expensive to park, though.
This is a great hotel with reasonable rates for the downtown area in SF. The location is great too: tons of restaurants and shops. We had the great pleasure of exploring Osha Thai Restaurant one block over...great ambiance and food!
My only complaint would be that valet parking in $48.00...I found that to be expensive when there are parking garages across the street and next door for half the price.
A great place to stay.
May 6, 2013
Rated 3 out of 5 by roadrunner Could be really good BUT
Good rooms, great conciege and door staff BUT let down by the small things. Breakfast room really dark and dull! Even though I have free breakfast did niot take for second day as room so gloomy and selection really average - nothing like normal Westin standard, Just came across as mean and just not tempting - so went elshwhere for a much nicer breakfast next day. Also put off by awful staff memebr at main desk who made me feel like a 'criminal' asking for some change for parking meters. After long queue (tem nins) did then asked me to queue again at SPG line (I said no - could you please solev this for me) she said had no change (I was only after two dollars!!). So I asked her to get some please - eventually she went to back office and produced it - but instead of "how can I help" attitude that the other staff had - she was so rude and just wanted to get rid of me!
April 23, 2013
Rated 4 out of 5 by Barbara Comfortable and convenient
I stayed here during a business conference. The room was excellent with a great view, bed was very comfortable, the gym was easy to use, and service at Ducca was wonderful. Only negative points: The lobby was very noisy, making dining or having a drink at the bar unpleasant. Also, it was not possible to get cold water from the tap in the morning or early evening; pipes heating up because of all the showers being taken?
May 2, 2013
Rated 3 out of 5 by ORD70Guy Horrible Bed
There was nothing heavenly about this bed. When I finally laid down, it was too late to bother with a complaint to the front desk. There was a huge depression in the center of the bed, leaving me to sleep in the middle at what felt like the bottom of a valley.
There was a hair on the edge of the tub, and one in the tub, on my arrival. Gross.
The woman who checked me in was outstanding: friendly, quick, and efficient.
December 26, 2012
Rated 5 out of 5 by Linda541 Westin - S.F.
What a perfect location. The staff and accommodations outstanding - and within walking distance to museums, theatres and restaurants.
July 1, 2014
Rated 5 out of 5 by Purie411 Hotel Staff are very friendly and helpful
From the front desk, the concierge , the cleaning staff in my room, the Ducat restaurant staff, the door men , the engineering department who immediately responded when my bedside table telephone needed adjustment I have nothing to say but they all care for excellent service and satisfaction. Location is accessible to St Patrick's Church,Moscone, Metreon,Union Square, public transport. It is also well kept and clean!
May 23, 2013
Rated 5 out of 5 by BCC1994U Outstanding Service & Amenities
The staff was pleasant,courteous,and professional this includes the door man who is the first to greet you on in and make you feel welcomed !
I have to tip my hat to Alison at the front desk who was a good listener and attentive to our needs during the stay the floor she put us on was perfect....Thank you
This hotel was convenient and close to everything I definitely plan to stay here again and so should you!
February 18, 2014
Rated 5 out of 5 by MJW10 Excellent location and great service
Short weekend break meant the location was key to choice of Westin. Easy walk to Embarcadero, to Union Sq shopping and right next to entertainment facilities of Moscone Centre/Yerba Buena Arts complex. Had a great corner room overlooking city which was a bonus but bathroom space is tight.
Valet parking is expensive so either don't rent a car and use public transport which is good or find alternative public parking.
February 4, 2013
Rated 5 out of 5 by Masa310 Mildy Rude Check-in
The person who checked me in was 'mildly rude.' No eye contact or smiles and he literaly dropped/threw my credit card and room key on the table, instead of handing them to me. The fact that he did this with no eye contact I found surprising and rude, especially for the Westin. Other than this negative experience at check-in, I have no complaints. The hotel was outstanding! But some may need teaching in hospitality.
November 6, 2012
Rated 2 out of 5 by Tenglish What happened to the hotel?
Wow, I don't know what happened to this place but it has degraded to the point that I don't want to go back again.
The bar was understaffed so that there where no clean glasses and all the stemware was gone. The bartenders were refusing to serve mixed drinks because they had nothing to put them in.
The tv in my room kept getting a "Signal weak or no signal" message. I had the repair guy up twice and it didn't fix anything. They did refund the movies I had payed for but a non functional tv is ridiculous.
The shower stopper didn't work so I had to continually pull the stopper out of the ground to let the shower water drain.
The last straw for me was looking at my sheets on my last day and seeing a bunch of brown stains on them (in an area of the bed I hadn't slept in). Just disgusting.
There are too many other hotels in the are to need to be bothered with this one again.
August 16, 2013
Rated 5 out of 5 by drlw The Westin Market street review
This is the best hotel in San Francisco because of the updated technology installed in the guest rooms with the room card entry only being scanned and the floor to ceiling windows being an indelegible thrill and if you pick up something from the mini bar then within ten seconds you are charged on your bill. This is all new technology and I also loved the buffet breakfast. I am going back there within this year.
June 8, 2013
Rated 3 out of 5 by reggie1211 poor valet service
valet never picked up phone on three occasions causing delays in retrieving car each of three times I needed to leave the hotel during my stay.
June 28, 2014
Rated 5 out of 5 by arlo120 Highly Recommend
This the place to go if you are using SPG Points in SF. Year after year the same staff, which to me, means they like their job. Attentive, pleasant, receptive, classy.
June 25, 2014
Rated 5 out of 5 by JWyckoff Excellent Staff
One of the men working the front desk (Aby) was one of the most professional and courteous hotel staff members I've ever encountered in all of my world travels. He calmly took care of a situation my group had with a difficult taxi driver in an efficient manner, and for that I am truly grateful. It is people like him who give The Westin its great reputation and loyal customers like myself a reason to return.
June 10, 2013