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Rated 4.5 out of 5 by 345 reviewers.
Rated 5 out of 5 by Great hotel, great staff Only stayed for a few hours to get some rest on the way down to Charleston. Was a great experience though. Staff was extremely friendly and service oriented. Made my brief stay a very enjoyable one. February 11, 2013
Rated 5 out of 5 by Super Duper Nice Been in a lot of nice hotels. This was NICE, especially for the price! Great bar and restaurant as well. LOVED the starbucks coffee in the morning! Only thing nicer would have been a refrigerator. October 24, 2012
Rated 5 out of 5 by Great Lodging Experience I have stayed at this location on several occasions--in a group setting, in a conference setting and as a stop-over and have never been disappointed with the room or dining experience. Thank you. April 13, 2013
Rated 4 out of 5 by Access Cards Got locked out of my room twice due to key card failure, one of the times I was not fully dressed. Was told they have issue with cards, if know issue they should warn guests or replace system August 7, 2013
Rated 5 out of 5 by Excellent Hotel, Stay at the Westin Richmond This hotel is great. Arrived after lunch and my room was not ready. I had two small kids with me and the hotel clerk Nicole saw I needed a room ASAP. She search until she found a room for me. May 12, 2013
Rated 5 out of 5 by Consistently Excellent Our family has stayed at the Richmond Westin no less than a half dozen times, always exceptional! Clean, friendly, great value, it has become our weekend getaway from northern Virginia. June 27, 2013
Rated 4 out of 5 by Good One Night Stay The Westin was comfortable. The room was ok, the carpet looked a little warn, but other than that the room was fine. The staff was excellent and granted my request for a late check out. November 14, 2012
Rated 5 out of 5 by great hotel, relaxing facilities This hotel has an atmosphere of calm as soon as you walk in. the rooms are tastefully decorated and the beds are comfortable. the restaurant is a little pricy, but breakfasts are good. March 15, 2013
Rated 5 out of 5 by Hotel is a great location This hotel is right off the highway, and convenient to shopping, restaurants and entertainment. My family enjoyed the stay and will definitely be back! November 5, 2013
Rated 5 out of 5 by Great Place to stay This hotel is clean and the staff are very friendly and helpful. I was staying here on business during a conference that was held at the hotel. The meeting rooms and food were great! August 6, 2012
Rated 5 out of 5 by Wonderful staff I loved the hotel. The staff was wonderful. The only complaint that I have is that the mirror which is huge and in front of the commode needs to be moved. It was not a pretty sight. March 5, 2013
Rated 5 out of 5 by First Stay I love this hotel! The staff was excellent and the room was beautiful and the food was to die for! The only downfall would be the view but the hotel itself made up for its location. December 19, 2012
Rated 5 out of 5 by Great service and amenities Customer service desk was quick and staffed by kind people. Provided free upgrade because room was available. Room comfort was superb. November 18, 2013
Rated 5 out of 5 by Outstanding Hotel I only stayed one night, but it was the best hotel I've stayed so far. The staff was very friendly and very helpful when it came to finding stores in the area. Enjoyed my stay!!!!! November 29, 2012
Rated 5 out of 5 by Redhats & more everyone was so nice & helpful. We NEVER ran short of food at anytime. The food was always good. The wait staff were very attentive trying to take care of 200 hungrey redhatters. March 4, 2013
Rated 5 out of 5 by Great for event and evening away from home! Couldn't have been better! Great room, great service, great overall. Relaxing atmosphere, clean smelling, loved our stay. This was our fourth or fifth time staying. September 26, 2013
Rated 5 out of 5 by No place like home unless you stay at The Westin its better Usually I have trouble sleeping when I travel, but I awoke fully rested at the Westin, and have to say that it has changed my idea on how I will travel from now on. Thank you!! October 22, 2012
Rated 5 out of 5 by wonderful stay at this hotel My stay at this hotel was wonderful. Everyone was so kind, helpful, and friendly, always trying to help me in any way they could. I would highly recommend this to my friends. April 13, 2013
Rated 5 out of 5 by The room was really comfortable. I enjoyed my stay at Westin. The facility was very well kept, the room was comfortable and I had everything I needed for a pleasant stay without having to ask for anything. October 16, 2012
Rated 5 out of 5 by The hotel was wonderful Only thing I would change after eating so many meals in the restaurant and room service, was the menu, add new items to choose from. We ate in the hotel for over a month December 20, 2012
Rated 5 out of 5 by My favorite hotel! Love this hotel! So very comfortable and clean and the staff is wonderful. My only request might be a little brighter light in the bathrooms! October 27, 2013
Rated 5 out of 5 by Don't miss out... The Westin was comfortable, clean ,very quiet. I had the best night 's rest ever! The staff was polite and accommodating....our son lives in Richmond..we'll be back... April 5, 2013
Rated 5 out of 5 by Great Hote My husband and I attended a wedding this weekend (the third this year) and this was the best hotel we stayed at by far. November 18, 2013
Rated 5 out of 5 by This property is clean and smells wonderful evefrywhere you go inside I stayed here one night while passing through on business. The Club Level is fantastic. Also the jacuzzi/hot tub was a nice touch at the end of the day. Great staff. December 18, 2012
Rated 4 out of 5 by Great hotel I enjoyed my stay at the Westin in Richmond. I checked in really late but, you couldn't tell by the service I received, it was like it was the middle of the day. August 4, 2013
Rated 5 out of 5 by great service! We have stayed here often but this was the first time we brought our dog. The hotel brought him a dog bed and a set of bowls on a mat. The dog and we were relaxed! March 10, 2013
Rated 5 out of 5 by Nice Westin Very nice hotel. i enjoyed my stay. i am a frequent business traveler and have stayed in many hotels this hotel is great. It seems brand new. The staff was great. May 11, 2013
Rated 5 out of 5 by Perfect Westin The hotel is well appointed with great large rooms that are well kept. The lobby, lounge and restaurant were good as well and the staff very friendly and helpful. April 5, 2013
Rated 4 out of 5 by SPG Gold has no value at this hotel The hotel is new, beautiful, and comfortable. The staff is very friendly. However, I was very disappointed that on the Platinum members had access to club lounge. March 6, 2013
Rated 4 out of 5 by Love the Hotel, Just don't eat in the restaurant ! The front desk staff as well as the other staff is amazing ! Warm and welcoming. Loves the amenities in the lobby., the water as well as the water station for the pets ! With regard to the restaurant though, we had a horrible experience. I ordered an egg white omlet & was very specific about what I DID NOT want on it....no cheese, etc. I said it 3 times. I also ordered an english muffin with "Strawberry Jam ". The omlet came out swimming in cheese. The waiter said her would take it back. My friend with me said, well dont throw it away, I will take it. We got the bill and see we are charged for 2 Omlets, my friend went to clear it up & actually heard the staff in the kitchen area talking about her & arguing about who rang it up ! The restaurant manager comes out & is quite rude to my friend, and says her refuses to remove one omlet from the bill and proceeds to argue with her. At that point my friend suggests that instead of aruging , he should comp the bill, he says no. My friend refused to pay the bill. When we left I could see how upset she was. She also says that we should not ever stay her again.! That ruined the trip. May 31, 2013
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