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1 Zimmer 1 Zimmer , 1 Erwachsener 1 Erwachsene , 1 Kind 0 Kinder
Rated 4.3 out of 5 by 423 reviewers.
Rated 5 out of 5 by Phenomenal Hotel Stay Great location, friendliness and professional service, cleanliness, and excellent food service. During my stay I got ill and the staff was very concerned and compassionate about my situation. I was anxious about my illness as I was away from home however the Westin staff attended to my needs very promptly and efficiently. I felt as if I had family away from home. The beds were extremely comfortable and I was able to rest uninterrupted. When I visit Austin I will always come back home to the Westin Hotel. Service from professionals who really care! February 17, 2013
Rated 5 out of 5 by Great staff Excellent. We needed some soy milk for our baby and the hotel provided to us right away. February 17, 2013
Rated 3 out of 5 by Hotels key cards are deficient within a 24 hour stay, the card needed reactivation 3 separate times. card was not placed near cell phones, other cards, etc. Flat didnt work effectively. Went the assigned room is a distance from the front desk, it is a negative that shouldnt be encountered at this level. If i were paying with lower tier hotel chains, possilby, but not here. February 15, 2013
Rated 5 out of 5 by Excellent management Other than one individual ( the Front Office Manager ) I was extremely impressed with the management and their program of " lobby duty ". Watching the General Manager and his senior team spend time greeting and assisting guests from early in the morning , and providing that extra special touch to what customer service really should be was most impressive. Well done ! Wish more Starwood properties in North America followed the same practice. February 15, 2013
Rated 5 out of 5 by great featues Hotel staff friendly and efficient Rooms comfortable and beautifully decorated location across from mall a plus February 15, 2013
Rated 4 out of 5 by slightly above average Feather pillows are thin and do not provide neck support; Cleaning service forgot to refresh the sugar for the in room coffee machine. February 14, 2013
Rated 5 out of 5 by great features clean, comfortable, welcoming, modern, shopping and eating just a walk away! February 13, 2013
Rated 5 out of 5 by Westin Excellent. Location was great. They even give a ride and pick you up to go across and shop, eat, go to movies, or whatever you need. We gave a dually which is not always easy to park and the parking was great. I know, most people don't have that problem. February 13, 2013
Rated 5 out of 5 by Fantastic staff made memorable stay My family and I were in Austin for our son's wedding. We stayed at the W in the Domain for several days. We have never had a more attentive staff...from the check-in staff to the maid service, everyone was pleasant, accommodating and very professioinal. Special kudos to Tammy in the dining room and Scott in the valet area. February 12, 2013
Rated 5 out of 5 by Exceptional amenities and quality accommodations for business as well as leisure! This hotel is a very impressive modern attraction...the staff is always accessible and the amenities are of high value with rich rewards. Stay today is always my desire as I travel to a hotel destination that makes every business trip feel like a special getaway! February 11, 2013
Rated 5 out of 5 by Exceptional Hotel Experience Everything was outstanding! A+ staff and services. I will look to stay again on my next visit to Austin. February 11, 2013
Rated 5 out of 5 by wonderful place to stay Excellent facility for our meetings and looking forward to returning in May.... February 9, 2013
Rated 5 out of 5 by Great atmosphere for doing business Wonderful front desk staff.....check in with Gabrellia was very professional and quick. She treated me like a VIP , as I am a gold SPG. Check out with Hannah was also a very positive experience......she is the right person in the right position. February 7, 2013
Rated 5 out of 5 by Good for business stay I always enjoy going to this hotel whenever I need to stop by my work's headquarters. The staff is pleasant and the rooms are clean. The gym may need some work, however, as the yoga pads were somewhat worn down. February 6, 2013
Rated 3 out of 5 by Austin We were given keys to a room, not yet cleaned or made up and it was 8pm that we checked in. February 6, 2013
Rated 2 out of 5 by Worst Bed Ever for a Westin! Bed was far harder thank expected for a Westin. When we asked staff to add a feather bed or some soft topper, they put a sheet of 1/4" wood under the top of the mattress to make it stiffer! When we asked them to correct that, all they did was remove wood. No soft topper was ever added. February 4, 2013
Rated 5 out of 5 by Great experience! It was our wedding anniversary and the staff upgraded our room and gave us other amenities. Our room was beautiful and very neat and clean. The staff at the front desk was wonderful! They also gave us a ride on the shuttle to the restaurant for dinner. We will definitely stay here again. Thank you for making the evening so special. February 3, 2013
Rated 5 out of 5 by Modern hotel with all the amenities Contemporary hotel with a slew of amenities: iPod dock media hook-ups (hdmi,component, vga) Heavenly bed Stand-alone shower Coffee maker (starbucks, Tazo tea bags) Mini-fridge Vending/Ice on every floor all day dining Bathroom (bar soap, body wash, shamp/cond, mouthwash, comb, swabs, cotton, nail filer, shower cap) February 2, 2013
Rated 5 out of 5 by Fabulous Service This is a lovely hotel with nice amenities, but it is the staff that set it apart. It is obvious that management puts an emphasis on the staff being friendly and going the extra mile for their guests. I really enjoyed my stay. February 1, 2013
Rated 1 out of 5 by Splashing Toilet Flushing the toilet became an exercise in dodging the backsplash! Totally disgusting. January 31, 2013
Rated 5 out of 5 by wonderful staff! You exceeded my expectations. Was greeted warmly throughout my staff and I will definintely return when business brings me back to Austin. January 30, 2013
Rated 3 out of 5 by Very noisy and very, very selective The front desk as not friendly and seems to be selective with whom they treat well. I as assigned two queen beds when I requested one king. To fix it, they passed me to the room across the hallway "for my convienence." The room was clean, but very noisy all through the night. The heating and air unit never seemed to shut off. The cleaning crew left water in the bathroom garbage can and had the shower head facing outward towards the floors, not sure why. I'll pass next time. January 30, 2013
Rated 5 out of 5 by Great EXPERIENCE Front desk was wonderful...and check out the bar in the lobby...gorgeous January 28, 2013
Rated 5 out of 5 by Great staff!! We were very please with our stay!! The staff really impressed us. There was not one request that was not delivered. Very accommodating!! January 28, 2013
Rated 5 out of 5 by Issues during this stay At check-in, they would not clarify that the room charges were to go to TMF. I had to ask 3 different times and never received confirmation. Rooms without bathtubs Restaurant staff took extra care addressing my wife's food allergies January 28, 2013
Rated 5 out of 5 by Outstanding personal service My wife and I just recently stayed at this hotel on my birthday. Upon checking in, they upgraded the room to Starwood Prefered Guest floor with a great view. The room was beautiful. After a couple hours of shopping at the Domain, we came back to the room to find a bottle of chilled proseco and chocolate covered strawberrys. Great presentation and a wonderful unexpected treat. Thank you Westin. We will be back the next time we are in Austin. January 28, 2013
Rated 5 out of 5 by King of hospitality Westin is truly the gold standard for other quality hotels. January 22, 2013
Rated 3 out of 5 by Service Failure Shower did not work. A/C was locked so it would not go below 67. My wife was asking for a luggage cart and the bell man was going to get it for her. When the desk person ask if she needed help she said no I have plenty of help upstairs the bellman stopped and said ithe cart was outside. He then walked off. Another words if he believed he was not going to get a tip for getting our bags he was not going to help her get the cart.. I was not impressed when she told me this. I was happy with the cart taking us to varous venue's within the Domain. January 22, 2013
Rated 2 out of 5 by Conflicting level of services This location has a staff that strives to meet excellence. They are friendly and respond once notified again and again and again...thus the problem. Specific and SAME instructions given for the reservation prior to arrival - upon arrival - the next day - the day after and so and so on for six times. Simple request for an extended stay..."do not go into the room until requested". This location would not adhere to the request given to them six times (verbal, in writing and escalated two times). I am in the midst of relocating to a new area and temporarily staying in a hotel for 30-90 days. So, for me this room is ostensively my home. And, while a Southern girl likes to entertain, I do not want someone in my home and room everyday when I expressly asked them not to come in. I agreed to a Sunday room cleaning when I am in the room. They could not accept this concept. Please note, the staff were friendly through the process (and I compensated them consistently for the extra effort...good or bad). However, it became a safety issues for me and my pet. Did not feel comfortable or have privacy. This created a hardship. I have to move all of my many items (brought and stored) in room AGAIN. So, what was to be a move twice (costs impacts) has now moved to a thrice set of moves. Time consuming and costly! January 20, 2013
Rated 5 out of 5 by Austin Domain This hotel is located in a great area with many shops and restaurants very close. I love the comfort of the bed and the large shower. The staff is always very courteous along with the great amenities of this hotel. I also appreciate the "green" invoice that is sent to my email. Very efficient! January 19, 2013
  • 2016-07-28 T13:05:07.467-05:00
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