Rated 5 out of 5 by Laurie48 Enjoyed
Great Service and Great Rooms!
December 13, 2013
Rated 5 out of 5 by Rachiel03 Professional Excellences
The hospitality was at the utmost of excellence. Ms. Kelli Lopez and Ms. Helena Ohu were wonderful at the front desk. I has an issue and Mrs. Danielle Petri front desk manager was super in making sure my stay was comfortable and pleasant. I enjoyed the kinds, trust of the staff and cleanliness of the Hotel. The staff were in the BEST "professional excellence" anyone can ask for. Thank you for making my stay pleasant! Guest in room 529
December 9, 2013
Rated 4 out of 5 by patty1205 this hotel was very elegent
this hotel was very elegent the only bad thing is the resturant named urban. bad service to long to wait on us dinner and breakfast, the food was not all that.
December 10, 2013
Rated 5 out of 5 by photon42 Formula 1 weeekend
We were in Austin for about a week around the Formula 1 race (that's why we were there)
I wanted to tell you how professional all of the staff was and how accommodating they were. Zulma served us at breakfast everyday and Helena (the concierge) was very helpful and some one with the name of Nataren(?) was also great. The hotel was just wonderful considering all of the F1 people there. THANK YOU!
December 5, 2013
Rated 4 out of 5 by Magnolia3237 Good location near shopping & restaurants
The Westin was in a good location near the mall for shopping and restaurants. A bit disappointed that the hotel doesn't have many suites or specialty rooms for Platinum upgrade. Also, disappointed by the fact that there was no SPG lounge.
Super nice folks at the front desk and the folks in the restaurant were extremely helpful and accommodating, early in the morning!
October 24, 2013
Rated 5 out of 5 by Lori Great Weekend!!
Upon arriving at the hotel, the friendly front desk employees were all dressed in robes celebrating their new Relaxing Weekend promotion. How fun it was to see them engaging customers as they were checking in... The weekend was perfect. We were quickly recognized as platinum members and treated accordingly. Management and customers please note, Tammy in the restaurant and Helena at the front desk went way above and beyond expectations. They were friendly, pleasing, kind, and eager to help with requests. My husband, who usually is not phased one way or the other, even commented about the wonderful service. Thank you for a nice weekend!!! We will be looking for more to come...
April 7, 2013
Rated 5 out of 5 by LSV1014 This hotel has outstanding Customer Service
Helena at the front desk was amazing- extremely helpful and pleasant. Beautiful hotel with great amendies
November 9, 2013
Rated 5 out of 5 by roadrunner Westin at its best
This is Westin at its very best. Apart from the boring location (at a Shopping Mall) which I can't blame the hotel for - everything is really special. Great atmoshphere in the Lobby with live music and a lively bar. BUT the best thing is the attitude of the staff. EVERY MEMBER OF STAFF could not have done more to make one feel more welcome. Nothing was too much trouble - and they all seemed to happy in their jobs. They were so positive and just wanted to please. This was my third Westin in a week and this hotel is clearly very well run. Breakfast was great (especially for Platinum members). Well done and thank you.
April 25, 2013