Rated 5 out of 5 by diamond great featues
Hotel staff friendly and efficient
Rooms comfortable and beautifully decorated
location across from mall a plus
February 15, 2013
Rated 4 out of 5 by BobG slightly above average
Feather pillows are thin and do not provide neck support;
Cleaning service forgot to refresh the sugar for the in room coffee machine.
February 14, 2013
Rated 5 out of 5 by kookaburra great features
clean, comfortable, welcoming, modern, shopping and eating just a walk away!
February 13, 2013
Rated 5 out of 5 by AC2013 Westin
Excellent. Location was great. They even give a ride and pick you up to go across and shop, eat, go to movies, or whatever you need. We gave a dually which is not always easy to park and the parking was great. I know, most people don't have that problem.
February 13, 2013
Rated 5 out of 5 by arn1949 Fantastic staff made memorable stay
My family and I were in Austin for our son's wedding. We stayed at the W in the Domain for several days. We have never had a more attentive staff...from the check-in staff to the maid service, everyone was pleasant, accommodating and very professioinal. Special kudos to Tammy in the dining room and Scott in the valet area.
February 12, 2013
Rated 5 out of 5 by HIP86 Exceptional amenities and quality accommodations for business as well as leisure!
This hotel is a very impressive modern attraction...the staff is always accessible and the amenities are of high value with rich rewards. Stay today is always my desire as I travel to a hotel destination that makes every business trip feel like a special getaway!
February 11, 2013
Rated 5 out of 5 by Chad23 Exceptional Hotel Experience
Everything was outstanding! A+ staff and services. I will look to stay again on my next visit to Austin.
February 11, 2013
Rated 5 out of 5 by Concho wonderful place to stay
Excellent facility for our meetings and looking forward to returning in May....
February 9, 2013
Rated 5 out of 5 by Lazer Great atmosphere for doing business
Wonderful front desk staff.....check in with Gabrellia was very professional and quick.
She treated me like a VIP , as I am a gold SPG.
Check out with Hannah was also a very positive experience......she is the right person in the right position.
February 7, 2013
Rated 5 out of 5 by Romanator Good for business stay
I always enjoy going to this hotel whenever I need to stop by my work's headquarters. The staff is pleasant and the rooms are clean. The gym may need some work, however, as the yoga pads were somewhat worn down.
February 6, 2013
Rated 3 out of 5 by Verified Reviewer Austin
We were given keys to a room, not yet cleaned or made up and it was 8pm that we checked in.
February 6, 2013
Rated 2 out of 5 by PappaG Worst Bed Ever for a Westin!
Bed was far harder thank expected for a Westin. When we asked staff to add a feather bed or some soft topper, they put a sheet of 1/4" wood under the top of the mattress to make it stiffer! When we asked them to correct that, all they did was remove wood. No soft topper was ever added.
February 4, 2013
Rated 5 out of 5 by Mombeaux61 Great experience!
It was our wedding anniversary and the staff upgraded our room and gave us other amenities. Our room was beautiful and very neat and clean. The staff at the front desk was wonderful! They also gave us a ride on the shuttle to the restaurant for dinner. We will definitely stay here again. Thank you for making the evening so special.
February 3, 2013
Rated 5 out of 5 by updawg Modern hotel with all the amenities
Contemporary hotel with a slew of amenities: iPod dock
media hook-ups (hdmi,component, vga)
Coffee maker (starbucks, Tazo tea bags)
Vending/Ice on every floor
all day dining
Bathroom (bar soap, body wash, shamp/cond, mouthwash, comb, swabs, cotton, nail filer, shower cap)
February 2, 2013
Rated 5 out of 5 by 4TexasGirl Fabulous Service
This is a lovely hotel with nice amenities, but it is the staff that set it apart. It is obvious that management puts an emphasis on the staff being friendly and going the extra mile for their guests. I really enjoyed my stay.
February 1, 2013
Rated 1 out of 5 by Teramiles Splashing Toilet
Flushing the toilet became an exercise in dodging the backsplash! Totally disgusting.
January 31, 2013
Rated 5 out of 5 by Californiagirl wonderful staff!
You exceeded my expectations. Was greeted warmly throughout my staff and I will definintely return when business brings me back to Austin.
January 30, 2013
Rated 3 out of 5 by Debb Very noisy and very, very selective
The front desk as not friendly and seems to be selective with whom they treat well. I as assigned two queen beds when I requested one king. To fix it, they passed me to the room across the hallway "for my convienence." The room was clean, but very noisy all through the night. The heating and air unit never seemed to shut off. The cleaning crew left water in the bathroom garbage can and had the shower head facing outward towards the floors, not sure why. I'll pass next time.
January 30, 2013
Rated 5 out of 5 by Dino Great EXPERIENCE
Front desk was wonderful...and check out the bar in the lobby...gorgeous
January 28, 2013
Rated 5 out of 5 by Yvonne Great staff!!
We were very please with our stay!! The staff really impressed us. There was not one request that was not delivered. Very accommodating!!
January 28, 2013
Rated 5 out of 5 by sg5858 Issues during this stay
At check-in, they would not clarify that the room charges were to go to TMF. I had to ask 3 different times and never received confirmation.
Rooms without bathtubs
Restaurant staff took extra care addressing my wife's food allergies
January 28, 2013
Rated 5 out of 5 by Ram26 Outstanding personal service
My wife and I just recently stayed at this hotel on my birthday. Upon checking in, they upgraded the room to Starwood Prefered Guest floor with a great view. The room was beautiful. After a couple hours of shopping at the Domain, we came back to the room to find a bottle of chilled proseco and chocolate covered strawberrys. Great presentation and a wonderful unexpected treat. Thank you Westin. We will be back the next time we are in Austin.
January 28, 2013
Rated 5 out of 5 by Vance King of hospitality
Westin is truly the gold standard for other quality hotels.
January 22, 2013
Rated 3 out of 5 by GM66 Service Failure
Shower did not work. A/C was locked so it would not go below 67. My wife was asking for a luggage cart and the bell man was going to get it for her. When the desk person ask if she needed help she said no I have plenty of help upstairs the bellman stopped and said ithe cart was outside. He then walked off. Another words if he believed he was not going to get a tip for getting our bags he was not going to help her get the cart.. I was not impressed when she told me this. I was happy with the cart taking us to varous venue's within the Domain.
January 22, 2013
Rated 2 out of 5 by Relo01 Conflicting level of services
This location has a staff that strives to meet excellence. They are friendly and respond once notified again and again and again...thus the problem. Specific and SAME instructions given for the reservation prior to arrival - upon arrival - the next day - the day after and so and so on for six times. Simple request for an extended stay..."do not go into the room until requested". This location would not adhere to the request given to them six times (verbal, in writing and escalated two times). I am in the midst of relocating to a new area and temporarily staying in a hotel for 30-90 days. So, for me this room is ostensively my home. And, while a Southern girl likes to entertain, I do not want someone in my home and room everyday when I expressly asked them not to come in. I agreed to a Sunday room cleaning when I am in the room. They could not accept this concept.
Please note, the staff were friendly through the process (and I compensated them consistently for the extra effort...good or bad). However, it became a safety issues for me and my pet. Did not feel comfortable or have privacy. This created a hardship. I have to move all of my many items (brought and stored) in room AGAIN. So, what was to be a move twice (costs impacts) has now moved to a thrice set of moves. Time consuming and costly!
January 20, 2013
Rated 5 out of 5 by Transy75 Austin Domain
This hotel is located in a great area with many shops and restaurants very close. I love the comfort of the bed and the large shower. The staff is always very courteous along with the great amenities of this hotel. I also appreciate the "green" invoice that is sent to my email. Very efficient!
January 19, 2013
Rated 5 out of 5 by Adri2013 Amazing Wedding Night
I got married on Friday, January 11th and spent my wedding night at The Westin at The Domain. I am truly amazed with the services and attention my husband and I received and how we were treated like royalty.
I want to thank Corey, Brent, Chenisse, Elvis and Zulma for making our dreams come true! All of you made our wedding night really special; in fact more than special, it was unforgettable! You guys went above and beyond to provide us with an exceptional experience and we are truly thankful for that.
January 14, 2013
Rated 5 out of 5 by lesa8 Staff provided EXCELLENT service
I am an SPG Gold member and vacation owner so my family frequents Westin hotels often. While typically the experience is consistent across Westin's, I have to say, the staff at the Westin Domain in Austin is one of the most accomodating out there! We were there for a gymnastics meet in the area and my daughter needed a very early breakfast (before the kitchen officially opened) and they provided this for us so we could make the meet on time among other things!
January 13, 2013
Rated 1 out of 5 by Liam347 Not up to Westin Std.
We arrived late (11: 30 PM) pulled into the area marked "Valet" there was no valet and there was no door man, 3 staff members were talking to one another at the front desk, we could see them clearly so obviously they should have seen us. We waited several minutes finally my wife enter the hotel and requested help. By the time the person arrived I had our luggage out and was in the lobby. He asked if he could help at that point what was the point? NO, I had already done the work and parked my car. The lobby reeked of perfume from the rack of obnoxiously scented candles. I checked and we were informed only at that point that the entire hotel would not have water the next day from 12PM to 4PM due to scheduled maintenance; I was not informed of this at the time of booking. We had a funeral to attend the next day at 3:30 PM so our schedule for the day was totally upset, had I known I would have booked else where. We went to our room tired and irritated we got to the 8th floor where our sense of smell was further assaulted by heavily perfumed carpet cleaning solution. We went the room and the room smelled like the sewer had backed up. It was so bad my wife was certain the toilet had been left un-flushed. That was not it; we called the front desk for a different room. Jameson got us a different room we checked it before moving, it smelled of cigarette smoke and (its midnight now) someone was grinding something in the lot adjacent to the hotel and you could hear it through the windows. We asked for another room and Jameson got us a room on the fourth floor that was acceptable, he was very apologetic and even arranged for some food for us, which we did appreciate. The next day we got up early to get ready before the water was shut off. On the 4th of January 2013, after exercise I went to get, a quick breakfast for my wife and I, just a couple croissants and coffee (I think they are called "get away" breakfasts) at the bar. It was about 10:30AM. The bartender told me they were out of them and he could " rustle me up some energy bars or something maybe". So I went to the restaurant (I think it was called the Urban Grill or something like that) and asked for the buffet, in a couple of to-go containers. The host told me the buffet had been taken down already. I asked what time they stopped serving, "11 AM” she said, it was now between 10:30 and 10:45 AM she said it wasn’t busy so they took it down early. She said the "Get Away" breakfast should be available at the bar though. So I told her what the bartender said. She said no they should still l have them so we went to the bar the she asked the bartender and he said "he had to get this guy’s drink and he couldn't do to things at once", he only had two customers sitting at the bar and me. The hostess said I was just looking for a couple of pastries and coffee, the bartender said “well I told him (referring to me) I could get that“, in other words he lied, right in front of me-bad move. The rest of the day we were away from the hotel. The following morning we had room service which actually went fine that day but in spite of the "do not disturb" sign on the door, housekeeping repeatedly came knocking at the door. We were out the rest of the day. Getting back in the evening we stopped at the front desk to have our American Airlines boarding passes printed off. The idea was to make the request go have a cocktail and relax then pick them up on the way to our room. But the two women at the front desk fiddled around for nearly 20 minutes trying to figure out how to do it before giving up, so I ended up printing them myself. We went to the bar that went okay. We went to our room and I placed an order with room service for a large carafe for coffee and two cups for 8AM the following morning, in fact, because of the shoddy service we’d seen so far, I actually called down to double check the order was in the system. The next morning 8AM came and went, and then 8:15AM came and went. So I called down and was told they didn't have my order. The coffee didn't arrive until 9AM and we were meeting friends for brunch at 9:30AM. While Jameson did try to make things better the fact is I don't expect to have to deal with these kinds of issues at all. The fact that this seemed to be a problem regardless of the time of day or the staff on duty implies that it is a systemic problem, a lack of training and lack of expectation of best practices, and reflects directly on the hotel General Manger and very poor quality control. We have stayed at many Westin hotels and have never seen such poor service.
January 11, 2013
Rated 5 out of 5 by RustyB Exellent Business Travelers Hotel
The Westin at the Domain is outstanding and the staff were top notch in performance and demeanor.
January 9, 2013