Rated 5 out of 5 Cant wait to come back!!
We stayed at the Surfrider for Pro Bowl weekend. The wonderful staff upgraded our room (thank you so much!) and room 1096 was gorgeous!! Great food, friendly staff, amazing views from our room and a near perfect experience all the way around. We live here and like to take "stay-cations"…we will be returning soon. I will recommend the Moana Surfrider to my clients (I am a travel consultant) and friends as well. Thank you again for a terrific weekend.
Pono Pools Inc
6 de Março de 2014
Rated 5 out of 5 by Kahunamac very warm feeling about this hotel
This place felt like home the staff were all very friendly and we loved having our grandkids feel the "Ohana" vibe that the Surfrider put out. The food was very good and the Pool and Ocean were very peaceful. The only thing we felt was a little off was the fact that it seems you folks put a lot of effort into the exterior visuals but inside the rooms were not very well kept at least our room was not. Little things like the shower door not being cleaned on the outside, like i said little things. Overall first class place.
4 de Março de 2014
Rated 5 out of 5 by Jlopie1 The Aloha spirit is alive on Waikiki!
Two years ago, I sat in a rocking chair on the veranda of this hotel and told myself someday I will stay here. When the opportunity arose, I grabbed it, and last month I spent a most enjoyable week at the Moana Surfrider. I rocked on the veranda again, but I also had High Tea on the veranda, wallowed in a luxurious, healing Lomi Lomi massage in the Moana Lani Spa, enjoyed appetizers at the Beach Bar under the Banyan Tree and people watched in the lobby! (I also slept like a baby in the Heavenly bed - it really is heavenly!)
I have absolutely nothing to complain about concerning my stay. Even though the exact room I had booked was not available when we checked in, we were accommodated with a room that seemed every bit as good as what I had booked and was cheaper! For our inconvenience, the resort fee was waived for the entire length of our stay. Thank you to Tobias Ragossnig and his guest services staff for taking such good care of us. This was our first experience with SPG and we were impressed.
What can I say about the Grand Lady of Waikiki? You walk into the lobby and immediately feel the tropical breeze from the ocean. Your next sensation is that you've travelled back in time to a simpler, friendlier place. The lobby is bustling with people at all times of the day and night. It's warm, inviting and welcoming. Other hotels might be bigger, more plush and pretentious, but also very sterile. If you want a touch of simplicity and charm for your dollar, don't overlook the Moana Surfrider.
The Moana Surfrider has a multinational clientele, which certainly gives one a global experience. Many different languages were spoken in the elevators and eateries, but that only added to it's charm (along with the wedding parties strolling through the grounds at all hours of the day! I admit to being a romantic - I oohed and ahead over each bride and groom.)
Our oceanfront room overlooking the pool, courtyard and Diamond Head in the Tower wing was everything I expected. We had plenty of room to stow our stuff in the drawers and closet. The lanai was our recreation room and we were out there early each morning to watch the sun rise and the early birds head into the surf. Some people think the music and noise from the courtyard is too noisy, but the live music was always ended before I went to bed, so no complaints from me. The cleaning staff greeted us each day with smiles and questions as to how they could help us that day. We were given extra amenities each day, plenty of clean towels and they cheerfully changed the sheets on the bed when asked. Lovely cleaning staff!
Finally, I need to give a shout out to Aaron at the Spa. I had my very first Lomi Lomi massage - this is the traditional Hawaiian healing massage and Aaron made me feel blessed and cared about. I would highly recommend this treatment for your physical AND mental health. The spa is very well appointed and a tranquil experience all around.
I think I have gushed enough. The entire stay was wonderful and I would certainly recommend this hotel, especially if you plan on staying here with the intention of relaxing and simply enjoying and pampering yourself. The best part of the experience remains rocking in the teak rocking chairs and people watching on Kalakaua Street. Thanks for a special and memorable vacation!
4 de Março de 2014
Rated 5 out of 5 by Heathrw81 The staff made my stay even better
The Moana Surf rider is a beautiful hotel! The staff is very friendly and attentive. A few people on the staff went above and beyond. Roxanne at the tours and activities desk was just amazing. The poor woman was swamped everyday but she still had a smile on her face and kept trucking on. She gave us great tips and told us not to over book. Which ended up working great. we have a good balance of activities and down time. She is such a beautiful person inside and out! We really enjoyed speaking with her daily.
Johnson was our man in the Beach Lounge. We enjoyed seeing him every morning. Anything that we needed he was there before we knew we needed it. another great person we enjoyed speaking with.
Lastly is Taylor, also from the Beach Lounge afternoons. Very attentive and super friendly. She was able to answer any questions we had. If she didn't know the answer she went out and found it for us! She did such a great job!
I want to thank each of them for making our stay!! Thanks guys! You should give them a raise :)
3 de Março de 2014
Rated 5 out of 5 by saw309 Couldn't contol weather
As always the staff and facility, met all our expections. They just couid not make the sun shine EVERY day. But they made up for it in service and friendliness. Great job to everyone.
2 de Março de 2014
Rated 5 out of 5 by SandyRaeRae The personal attention to every detail was boyond our expectations!
We just returned from a week's vacation in Waikiki. We stayed at the Moana Surfrider and couldn't be more pleased. The housekeeping staff knew us by name and greeted us each day. The check-in staff and events planner personnel were all very accommodating and made sure our every wish was granted. I would never stay in another hotel if traveling in this location again. It was a very relaxing stay with an incredible view and a everyone was so kind. Thank you for some wonderful lifetime memories!
28 de Fevereiro de 2014
Rated 5 out of 5 by kevbot Beach Club Lounge is what it needed
We had a great stay here. No suites available upon check in but we did get a great ocean view room in the Banyan wing. We loved it. We were given scratch cards upon check in and our "gift" from the scratch off was free upgrade to the highest level of internet but since Platinums receive that anyway we were given a $14 a day statement credit. We were also provided two drink vouchers upon check in which we never had a chance to use. We loved the convenient beach access. The Beach Club lounge is provided complementary to platinums. The lounge includes multiple hot options and a large array of cold salads, fruits, cheeses, breads, sweets, and drinks including house wine and beer. The space indoors is very quiet and relaxing but it was the outdoor veranda we found most relaxing. This sets this hotel above the Royal Hawaiian for my wife and I.
8 de Fevereiro de 2014
Rated 5 out of 5 by Kiwijohn Lovely
Iconic views etc. it's what one expects from Waikiki. We stayed in the historic banyan wing overlooking the courtyard. Each day walking in the front from a day out was a pleasure. Looking out the window towards the sea and banyan tree after waking each morning, let's us forget the recent 30 yrs over development in Waikiki like roads, high rise hotels, and multistory car parks, and we appreciate the sea breeze.
4 de Fevereiro de 2014