Rated 5 out of 5 by LJCNZ The most wonderful holiday so far
We loved our stay at the Moana Surf Rider - being right on the beach meant that we could enjoy the service of the hotel coupled with the ocean. The service at the hotel was lovely and although the facilities in our part of the hotel were a title dated, the view and the comforts far outweighed this. We loved spending early evening having a cocktail or a wine in one of the many bars and we loved the location of the hotel which allowed us to sample many places for drinks and dinner.
There were too many highlights to mention them all but these included the daily healthy drinks provided for all guests throughout the day, the comfy bed, the amazing view, the gym, the location to the beach and the buzz of Waikiki. I cannot recommend this hotel enough and we will return.
September 8, 2013
Rated 4 out of 5 by Alohaor Great place for vacation but definately need service improvement
Hotel is so nice with great location. the overall atmosphere could let us enjoy our stay.. But the service esp frm the reception kind of ruin our satisfaction of the hotel.. Less staff at reception, we have to queue up long time for check out & waiting for bellboy to store our luggage.. When I asked for assist as we gonna miss our flight, one receptionist even asked me carry all of our big luggages to the front of hotel by myself!!!!!! the staff is not really helpful and it couldn't make our stay perfect, unfortunately..
June 27, 2013
Rated 4 out of 5 by Whinehini Great...but...
Staff, ambience, shuttle service, all great. OUr only dissatisfaction was with the "noise" from the street performers that went on so loudly, impossible to fall asleep. We were moved to a courtyard room for the remainder of our stay, and while it was better, the music (and patrons) from the bar was too loud too. The staff tried to accommodate our sensitive "ears", we really appreciated that. Guess we are getting grumpier as we get older...no fault of the hotel. It would be nice to have a spa or jacuzzi on property too.
November 29, 2012
Rated 4 out of 5 by Deefer Good Experience
We stayed in the Diamond Tower wing which is abut 60 years old and a bit drab - well below what we expect from Westin. The view was great though. The price around $600 per night when you add in tax, so not at all good value. Add another $60 per night if you want a beach umbrella and chairs. On our ten night holiday that added another $600. The system for booking the umbrellas is downright stupid, necessitating getting down there every morning at 7am to book or risk missing out. Some holiday! But you are very well located.. The poolside food is horrendous. Manager - make the chef sit down and actually eat the marguerita pizza in front of you to prove me wrong. I couldn't even get through a slice. Ditto the nachos.Food in the beachouse restaurant was very good however.
January 25, 2013
Rated 5 out of 5 by Jojocat Excellent Location with Excellent View
It's a beautiful hotel. Just steps away from the beach. We booked the Diamond wing with ocean view. The view is great, could be evern better if there is not a coconut tree right in front of our balcony.
We had our Thanksgiving dinner buffet at the hotel's beach house. It's kind of pricy, $80 pp. Consider the cost, in my opinion, the steak and leg of lamb they served in dinner could have been better.
Our package include breakfest buffet. I like the breakfest better than the dinner.
Overall, we had a great time.
November 27, 2012
Rated 3 out of 5 by JJLl2012 Over Rated Hotel
I was quite disappointed with my stay at the Moana Surfrider. The only thing that impressed was the old character and history of the hotel, it does look amazing, so kodo`s on the up keep of the property.
Here`s what we had issues with:
1) We had a clogged bathroom sink.
2) When leaving the bell desk person was not very pleasant.
3) The on-site photogragher only took one scene picture for us. Our last stay at the Sheraton Waikiki, she took several pictures at different locations within the hotel.
4) Billed us for long distance, once I said long distance charge, front desk already knew what I was talking about, pretty sneaky if you don`t over look your invoice.
5) Pool is too small for the size of the hotle.
Would not recommed the hotel. Its a shame, it is a beautiful hotel.
November 13, 2012
Rated 4 out of 5 by tyme Elevators
We loved the location. The one complaint I had was that the hotel could improve on the efficiency of their elevators. For our wing, we only had two elevtaors working. Therefore, we had to wait long periods of time for the elevators and 80% of the time the other hotel guests would try to squish in the elevators so they didn't have to wait for a second one to arrive. It was ridiculous. There were numerous times the number of guests in the elevator exceed the amount ot people allowed in the elevator at one time.
June 14, 2013
Rated 4 out of 5 by SFCam First time visit from Cali
Overall wonderful hotel in a great location with nice outdoor bar area, pool, and beach access. Everything was very close and only thing I can complain about being a Platinum member, is even though they upgraded me to a beach side view, they did not inform me that it was a handicap accessible room. Room was nice and clean but because it was handicap friendly the shower was not set up to the way I'm a little more comfortable with especially at the rate I paid. Overall though like I stated the hotel was great.
November 14, 2012
Rated 3 out of 5 by OCmom Standard Service
I have always wanted to stay at the Moana Surfrider. Now that we finally have, I wasn't as impressed as I thought I would have been. The general service met my expectations. The valet and bell staff are extremely friendly and welcoming. I was planing a sunrise breakfast for my husband and two sons but was disappointed that I wasn't able to get any assistance in making this special surprise. Unfortunately, room service does not open until 6am at which time, we would already be at the beach in front of the premises and they were unwilling to deliver my room service order other than the room we are registered at. I asked if I could meet them at the room around 6:15 but that I would need help getting the food to the beach and was told this was not possible. I was hoping for the little extra mile but didn't find it here. Definitely fulfilled the standard service but unlikely to get the "exceptional." Had also hoped for poolside service but it wasn't available, it would have been nice not to have to take my children out of the pool whenever I needed something from the bar.
August 20, 2014
Rated 5 out of 5 by Mahina808 LOVE THIS HOTEL!
THANK YOU MOANA :) Your staff was FABULOUS! You folks took really good care of my family when we were checking in. Our room at the time wasn't quite ready yet, but the Guest Service Agent knew my 2- year old was tired and wanted to go straight to the room. (I forgot his name) was really quick in taking care of us and finding a room ready to get us on our way to rest. Our room was GORGEOUS with a breath taking Ocean View and newly renovated. Mahalo Nui for EXCELLENT SERVICE and stay :) Will come again soon..
November 13, 2013
Rated 5 out of 5 by CFM1 Moana
Excellent renovation of the fist and oldest hotel in Waikiki - beautiful historic renovation and very comfortable rooms
August 25, 2014
Rated 5 out of 5 by TWPup Excellent babymoon location!
We just got home from Oahu. We did not want to leave! You cannot beat the location of this hotel! Its ambiance, history, and stature on Kalakaua are second to none. The gym and spa and Beach House/ Verandah restaurant are great! With our schedules, we pretty much tried to stay on our east coast sleep time frame and the staff were bright and welcoming even at 4-5am local time! We are having our first baby in 3 months, so likely we will not be back to the islands anytime soon, but the time we spent there last week will long be remembered. Our room was always promptly cleaned. The valet staff was top notch and even hopped in the car for us when three limos were blocking the portico. I could sit on the verandah all day with a good book, it was that relaxing. Mahalo Moana Surfrider!
July 8, 2012
Rated 5 out of 5 by MKandi Another wonderful stay
We just returned from another wonderful stay at the Moana Surfrider. This was our 3rd stay in 3 years and I must say every year the level of service increases that much more. Every one we dealt with from front desk, concierge , the beach house restaurant even the electrician were always courteous and went out of their way to help. The location is perfect and the hotel is always clean. Upon our arrival Keith at the front desk saw we had a baby from a long international flight and found a room that was available for early check in. Thank you so much Keith, our baby was able to catch up on some sleep and was kept happy, which means happy parents! The beauty and history of the hotel just makes the holiday that much more special . Thank you to all staff. We hope to return again soon.
September 15, 2013
Rated 2 out of 5 by Trok6439 Worst service at Westin ever?
By far the worst experience I've had at a westin, and in Hawaii, no less. This place was not catering at all to Platinum members, which does not make sense. Who puts your most frequent guest in the handicap room without mentioning, after forcing them into the general line because no one is attending to the plantinum line? On top of all that, they don't provide housekeeping one day out of 7? Of course it is all blamed on capacity, which is an operational issue, not a customer issue. Not good for the price.
February 13, 2013
Rated 1 out of 5 by marceda2012 Honeymoon stay at Moana Surfrider
My husband and I stayed at the Moana Surfrider for 9 days while on our honeymoon. We were assigned a room on the older part of the hotel. It was so small that we could barely walk around each other. The front desk was kind enough to give us a room two doors down which was a little bit bigger and had a side view of the beach. Our room was not cleaned until late afternoon, and after talking with the housekeeper supervisor and requesting that our room be cleaned in the morning while my husband and I were gone, we still didn't get our room cleaned until 2 to 3 pm in the afternoon on almost a daily basis.
We found the front desk and valle parking personnel to be very friendly and accommodating.
Overall, I would not recommend this hotel, especially staying in the older section of the hotel.
September 27, 2012
Rated 5 out of 5 by Chrisdiane1959 Girls getaway
Felt pampered the moment we stepped off the airport shuttle. Flower lei's given to us as we dropped our baggage off with the porters. Checked in and given an upgrade to larger room with balcony and ocean view. Baggage arrived shortly. Resort fee...Yes, but with that comes free internet access, free self parking, two free welcome glasses of wine, slippers, bathrobes, free exercise classes daily and all the charm this beautiful hotel has to offer.. Thank you for such a lovely stay...I'll be back!
March 19, 2014
Rated 4 out of 5 Surfs Out
The hotel appeared to have seen better days. When we arrived, the first room we were given was reached down a musty smelling hall. It looked out at the wall of the building next door. The next room was so overwhelmingly perfumed with men's colgne that we had to request a third room. It was fine but still down a musty smelling hallway. The banyon tree courtyard is lovely and we enjoyed sunbathing so that we looked out at the beach. Hoping that the hotel is updated to not be swept out with the surf!
March 4, 2013
Rated 5 out of 5 by mrowan845 Excellent Stay
Just completed a 3 night stay. Excellent property and the Beach Club is a wonderful addition for Platinum members.
While checking in, I had to ask for an upgrade, which is always difficult. I would have hoped they would offer it... When I asked about a standard suite, I was quickly told, that Platinum members are never upgraded to suites. After I commented that I would reach out to SPG directly, the agent stated, well I can move you to a ocean front room then....
SPG Platinum recognition does not exist at the hotel. I had to ask for the internet access charge to be removed from my bill, which began a debate, but was finally removed.
The property is amazing, Beach Club was awesome!!
If you are expecting SPG Platinum recognition, this property needs to do its research and educate the staff.
March 18, 2014
Rated 5 out of 5 by Katydid Excellent Location
I stay at this hotel every time I come to Waikiki. The service is friendly and excellent. If I am unhappy about anything, they are quick to fix it and they fix it to my ultimate satisfaction. The only place that is not as friendly as other places around this hotel is the pool bar. Fortunately I do not spend too much time at the bar. But I have not found them as friendly as the rest of the hotel. But all else is excellent. They recently made some additions to their food menu and it is always good.
April 21, 2013
Rated 2 out of 5 by Biztraveler65 This hotel was a let down
Noisy room even on inside courtyard. Very small room and bathroom. Shower dirty. Never called me like they said they would when the room was ready. Told me I got upgraded as a platinum member to an oceanfront room and I did not. Outside waitress had to be called over several times to assist. Valet and bartender on terrace were excellent.
August 3, 2014
Rated 4 out of 5 by borntraveller Small disappointment
Disappointing checkin - long wait, a staff member indicated that as we were a SPG member (although not platinum or gold) as there was only one person in that line, that we check in there. Staff member rude told us that was wrong, who was the staff member, she was going to call the manager and tell him. We were not made feel very welcome. After spending time at St Regis Princeville we were a little let down by staff attitude and slow service
July 1, 2014
Rated 5 out of 5 by Fumio Fantastic
It was great pleasure for us to stay in this hotel.
The location that is walking distance from Waikiki main street and beach let us relief and feel convenience.
The room is also nice, we could get partial ocean view in spite of low rate.
All staffs are really kind and have taken care of us deeply.
August 6, 2014
Rated 5 out of 5 by Nevsky Same Great Thoughts as a Prior Reviewer
I copy some of a prior reviewer's comments as I have almost the same comments.
"This hotel was amazing - upgraded to a fabulous ocean view suite with two balconies. The view was breathtaking!
The front desk clerk," Paul, went above and beyond to make [my] stay outstanding." On checkout Erica was also outstanding. Even the doorman helped me get to the airport on time by finding someone to share a ride with. Great Aloha spirit.
They went out of their way to get me a late Platinum checkout.
February 4, 2013
Rated 5 out of 5 by Jimmy2013 Met and exceeded expectations.
Fantastic plantation era hotel on the beach at Waikiki. Staff are first class as are the amentities, outdoor bar, spa and tour agent services. The only minor criticism would be of the pool size and battle to get seat spots each morning, but as it turned out, the better options are the direct beachc access or sitting back and sipping on a cocktail. The nearby high class hotel don't compare for location, class and quality. The hotel culture is laid-back but not lazy. Will definitely go back.
May 30, 2013
Rated 4 out of 5 by Rashid Very nice and comfy.
Amongst the busy streets of Waikiki Beach, where tourists love to eat and shop, is where you'll find the Moana Surfrider. Pictures that I saw online prior to arriving here did not do it justice. The hotel faces the noisy Kalakaua Avenue. But once inside, it's a totally diferent world. The hotel is classy, yet very relaxed. The beach is located in the back of the hotel.
We stayed at a partial ocean-view room. The decor of the room was very basic, as most other Westin hotels.
The staff at the hotel was friendly. Make sure to eat at the Beachhouse which has an outdoor view overlooking the ocean. The vibe and view here was simply magnificant.
If you want to stay in Waikiki Beach, I highly recommend the Moana Surfrider. It's not cheap like some of it's neighboring hotels, but the price is worth it.
May 23, 2012
Rated 3 out of 5 by Kalikobass 0ld Hawaii Feeling
Recalls the color and ambiance of the early 1900s in Hawaii
August 21, 2014
Rated 5 out of 5 by DaveInCT If you're going to be in Waikiki...
Look, I'm just not a fan of Waikiki. To me, it's not terribly Hawaiian, more like Miami Beach than anything else. But, hey, millions of people come here, and they've got to stay someplace (I had a one-night layover ahead of a vacation on Maui), and they could do a heck of a lot worse than this place.
It's an impressive hotel from the front, very grand design, beautiful open-air lobby with a stunning banyan tree courtyard. The valets greeted us with kukui nut leis. The front desk staff was prompt and friendly.
Our room (prime oceanfront, platinum upgrade from standard room) was large and well-appointed, definitely at the top end of the Westin standards. Nice lanai overlooking the courtyard and the beach below. Very quiet room, too -- either the floor was empty around us or they use some good sound-deadening materials.
Breakfast downstairs was great, the free platinum continental breakfast for 2 was enough to feed 2 adults and 2 kids ($15 would have bought an upgrade to the full buffet), served al fresco with the sounds of the waves. Afterwards, the wife enjoyed a nice (free!) yoga class from the spa while the kids and I played on the sand.
Thoroughly enjoyable hotel if you're looking for a Waikiki vacation. Seriously, the only downside is that it's Waikiki. Give me Maui any day!
May 7, 2012
Rated 3 out of 5 by DPMs Can do a lot better
Eating options limited and expensive, too many add on costs which should be included in high tariff paid. Beach Club complete waste of time and limiting access frustrated many guests. Non hotel guests using facilities made most facilities crowded and waiting time was excessive.
August 6, 2014
Rated 5 out of 5 by cbuado115 Awesome
As soon as we walked into the hotel, my new wife and I were in awe! We loved everything about it. The staff was extremely friendly, food was delicious, and the location was perfect. We didn't get a chance to use any of the amenities of the hotel but everything looked great!
August 6, 2014
Rated 2 out of 5 by gretch no
would not recommend
see my comments below
August 20, 2014